John Tschohl
Book Description
This is the 10th Edition. Many call this book the bible of customer service. It focuses on the strategy on how to drive a service culture and all the steps critical to its implemenation. There is an in-depth coverage of service leaders from across the world.
About the Author
John Tschohl is a service stratedgist and called “A Customer Service Guru” by USA Today, Time and Entrepeneur Magazine. John has been writing and speaking on customer service longer than anyone in the world. He wrote the world’s first customer service program, called Feelings. Each year he spends thousands of dollars on product dewveloipement to relase new leading edge customer service programs that organizations can use to drive a service culture. His books and programs are in nine languages and he is represented in over 40 countries.|John Tschohl is a service stratedgist and called “A Customer Service Guru” by USA Today, Time and Entrepeneur Magazine. John has been writing and speaking on customer service longer than anyone in the world. He wrote the world’s first customer service program, called Feelings. Each year he spends thousands of dollars on product dewveloipement to relase new leading edge customer service programs that organizations can use to drive a service culture. His books and programs are in nine languages and he is represented in over 40 countries.|John Tschohl is a service stratedgist and called “A Customer Service Guru” by USA Today, Time and Entrepeneur Magazine. John has been writing and speaking on customer service longer than anyone in the world. He wrote the world’s first customer service program, called Feelings. Each year he spends thousands of dollars on product dewveloipement to relase new leading edge customer service programs that organizations can use to drive a service culture. His books and programs are in nine languages and he is represented in over 40 countries.|John Tschohl is a service stratedgist and called “A Customer Service Guru” by USA Today, Time and Entrepeneur Magazine. John has been writing and speaking on customer service longer than anyone in the world. He wrote the world’s first customer service program, called Feelings. Each year he spends thousands of dollars on product dewveloipement to relase new leading edge customer service programs that organizations can use to drive a service culture. His books and programs are in nine languages and he is represented in over 40 countries.|John Tschohl is a service stratedgist and called “A Customer Service Guru” by USA Today, Time and Entrepeneur Magazine. John has been writing and speaking on customer service longer than anyone in the world. He wrote the world’s first customer service program, called Feelings. Each year he spends thousands of dollars on product dewveloipement to relase new leading edge customer service programs that organizations can use to drive a service culture. His books and programs are in nine languages and he is represented in over 40 countries.|John Tschohl is a service stratedgist and called “A Customer Service Guru” by USA Today, Time and Entrepeneur Magazine. John has been writing and speaking on customer service longer than anyone in the world. He wrote the world’s first customer service program, called Feelings. Each year he spends thousands of dollars on product dewveloipement to relase new leading edge customer service programs that organizations can use to drive a service culture. His books and programs are in nine languages and he is represented in over 40 countries.
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