Stephanie Dollschnieder, MA

Stephanie Dollschnieder is the founder and CEO of UpSwing Performance Improvement, Inc., an employee development consulting company.

Ms. Dollschnieder is the author of the book Contact, Care, COMMUNICATE—How Interpersonal Skills Are the Foundation of Genuine Customer Service. Her energetic and skillful keynote presentations are highly valued in corporate settings, academia and with the military as well.

She began working with large energy producers and distributors in 2000, and has been instrumental in the design, development, facilitation and project management of highly successful customer services initiatives for these entities as they deal with the challenges and politics of today’s energy industry. These initiatives have brought companies for which she has worked accolades including JD Powers & Associates Award for An Outstanding Customer Service Experience; and multi-year notable increases in American Customer Satisfaction Index® scores.

Ms. Dollschnieder has accumulated years of experience, research and expertise with energy generation and distribution firms. Externally, she has participated in ride-alongs with service people and direct customer interface. Internally, she has consulted extensively with senior and executive leadership in the energy industry on development of customer focus strategic initiatives. Her emphasis on interpersonal communication skills and clear credibility with both field operations workers and management teams have allowed her to create meaningful training interventions with wildly successful learning impact. For these reasons, she is widely regarded as a “heavy-hitter” in the field of customer service and is frequently called upon for consultation and keynote presentations on the topic.

Ms. Dollschnieder graduated with a B.A. in Romance Languages from the University of Missouri in Columbia, and earned her M.A., in Communications Management from the Annenberg School for Communication & Journalism at the University of Southern California.

She speaks several languages fluently, and has conducted cultural diversity seminars for the U.S. Government, and several large Petro-Chemical and telecommunications companies. Additionally, Ms. Dollschnieder has conducted community relations workshops for Americans in Europe. Ms. Dollschnieder is a certified MBTI™ Practitioner and a certified Franklin Covey facilitator.

Earlier in her career Ms. Dollschnieder held a number of high-level management positions in the telecommunications industry. These positions were held in the Sales, HR/OD, and Communications organizations. Positions included: Communications Specialist; Advanced Sales Trainer; Director of Training; and Regional Market Manager-Major Accounts for Southern California. She recently spent 14 months deeply embedded in the financial services industry working in a Learning Effectiveness capacity.|Stephanie Dollschnieder is the founder and CEO of UpSwing Performance Improvement, Inc., an employee development consulting company.

Ms. Dollschnieder is the author of the book Contact, Care, COMMUNICATE—How Interpersonal Skills Are the Foundation of Genuine Customer Service. Her energetic and skillful keynote presentations are highly valued in corporate settings, academia and with the military as well.

She began working with large energy producers and distributors in 2000, and has been instrumental in the design, development, facilitation and project management of highly successful customer services initiatives for these entities as they deal with the challenges and politics of today’s energy industry. These initiatives have brought companies for which she has worked accolades including JD Powers & Associates Award for An Outstanding Customer Service Experience; and multi-year notable increases in American Customer Satisfaction Index® scores.

Ms. Dollschnieder has accumulated years of experience, research and expertise with energy generation and distribution firms. Externally, she has participated in ride-alongs with service people and direct customer interface. Internally, she has consulted extensively with senior and executive leadership in the energy industry on development of customer focus strategic initiatives. Her emphasis on interpersonal communication skills and clear credibility with both field operations workers and management teams have allowed her to create meaningful training interventions with wildly successful learning impact. For these reasons, she is widely regarded as a “heavy-hitter” in the field of customer service and is frequently called upon for consultation and keynote presentations on the topic.

Ms. Dollschnieder graduated with a B.A. in Romance Languages from the University of Missouri in Columbia, and earned her M.A., in Communications Management from the Annenberg School for Communication & Journalism at the University of Southern California.

She speaks several languages fluently, and has conducted cultural diversity seminars for the U.S. Government, and several large Petro-Chemical and telecommunications companies. Additionally, Ms. Dollschnieder has conducted community relations workshops for Americans in Europe. Ms. Dollschnieder is a certified MBTI™ Practitioner and a certified Franklin Covey facilitator.

Earlier in her career Ms. Dollschnieder held a number of high-level management positions in the telecommunications industry. These positions were held in the Sales, HR/OD, and Communications organizations. Positions included: Communications Specialist; Advanced Sales Trainer; Director of Training; and Regional Market Manager-Major Accounts for Southern California. She recently spent 14 months deeply embedded in the financial services industry working in a Learning Effectiveness capacity.|Stephanie Dollschnieder is the founder and CEO of UpSwing Performance Improvement, Inc., an employee development consulting company.

Ms. Dollschnieder is the author of the book Contact, Care, COMMUNICATE—How Interpersonal Skills Are the Foundation of Genuine Customer Service. Her energetic and skillful keynote presentations are highly valued in corporate settings, academia and with the military as well.

She began working with large energy producers and distributors in 2000, and has been instrumental in the design, development, facilitation and project management of highly successful customer services initiatives for these entities as they deal with the challenges and politics of today’s energy industry. These initiatives have brought companies for which she has worked accolades including JD Powers & Associates Award for An Outstanding Customer Service Experience; and multi-year notable increases in American Customer Satisfaction Index® scores.

Ms. Dollschnieder has accumulated years of experience, research and expertise with energy generation and distribution firms. Externally, she has participated in ride-alongs with service people and direct customer interface. Internally, she has consulted extensively with senior and executive leadership in the energy industry on development of customer focus strategic initiatives. Her emphasis on interpersonal communication skills and clear credibility with both field operations workers and management teams have allowed her to create meaningful training interventions with wildly successful learning impact. For these reasons, she is widely regarded as a “heavy-hitter” in the field of customer service and is frequently called upon for consultation and keynote presentations on the topic.

Ms. Dollschnieder graduated with a B.A. in Romance Languages from the University of Missouri in Columbia, and earned her M.A., in Communications Management from the Annenberg School for Communication & Journalism at the University of Southern California.

She speaks several languages fluently, and has conducted cultural diversity seminars for the U.S. Government, and several large Petro-Chemical and telecommunications companies. Additionally, Ms. Dollschnieder has conducted community relations workshops for Americans in Europe. Ms. Dollschnieder is a certified MBTI™ Practitioner and a certified Franklin Covey facilitator.

Earlier in her career Ms. Dollschnieder held a number of high-level management positions in the telecommunications industry. These positions were held in the Sales, HR/OD, and Communications organizations. Positions included: Communications Specialist; Advanced Sales Trainer; Director of Training; and Regional Market Manager-Major Accounts for Southern California. She recently spent 14 months deeply embedded in the financial services industry working in a Learning Effectiveness capacity.|Stephanie Dollschnieder is the founder and CEO of UpSwing Performance Improvement, Inc., an employee development consulting company.

Ms. Dollschnieder is the author of the book Contact, Care, COMMUNICATE—How Interpersonal Skills Are the Foundation of Genuine Customer Service. Her energetic and skillful keynote presentations are highly valued in corporate settings, academia and with the military as well.

She began working with large energy producers and distributors in 2000, and has been instrumental in the design, development, facilitation and project management of highly successful customer services initiatives for these entities as they deal with the challenges and politics of today’s energy industry. These initiatives have brought companies for which she has worked accolades including JD Powers & Associates Award for An Outstanding Customer Service Experience; and multi-year notable increases in American Customer Satisfaction Index® scores.

Ms. Dollschnieder has accumulated years of experience, research and expertise with energy generation and distribution firms. Externally, she has participated in ride-alongs with service people and direct customer interface. Internally, she has consulted extensively with senior and executive leadership in the energy industry on development of customer focus strategic initiatives. Her emphasis on interpersonal communication skills and clear credibility with both field operations workers and management teams have allowed her to create meaningful training interventions with wildly successful learning impact. For these reasons, she is widely regarded as a “heavy-hitter” in the field of customer service and is frequently called upon for consultation and keynote presentations on the topic.

Ms. Dollschnieder graduated with a B.A. in Romance Languages from the University of Missouri in Columbia, and earned her M.A., in Communications Management from the Annenberg School for Communication & Journalism at the University of Southern California.

She speaks several languages fluently, and has conducted cultural diversity seminars for the U.S. Government, and several large Petro-Chemical and telecommunications companies. Additionally, Ms. Dollschnieder has conducted community relations workshops for Americans in Europe. Ms. Dollschnieder is a certified MBTI™ Practitioner and a certified Franklin Covey facilitator.

Earlier in her career Ms. Dollschnieder held a number of high-level management positions in the telecommunications industry. These positions were held in the Sales, HR/OD, and Communications organizations. Positions included: Communications Specialist; Advanced Sales Trainer; Director of Training; and Regional Market Manager-Major Accounts for Southern California. She recently spent 14 months deeply embedded in the financial services industry working in a Learning Effectiveness capacity.|Stephanie Dollschnieder is the founder and CEO of UpSwing Performance Improvement, Inc., an employee development consulting company.

Ms. Dollschnieder is the author of the book Contact, Care, COMMUNICATE—How Interpersonal Skills Are the Foundation of Genuine Customer Service. Her energetic and skillful keynote presentations are highly valued in corporate settings, academia and with the military as well.

She began working with large energy producers and distributors in 2000, and has been instrumental in the design, development, facilitation and project management of highly successful customer services initiatives for these entities as they deal with the challenges and politics of today’s energy industry. These initiatives have brought companies for which she has worked accolades including JD Powers & Associates Award for An Outstanding Customer Service Experience; and multi-year notable increases in American Customer Satisfaction Index® scores.

Ms. Dollschnieder has accumulated years of experience, research and expertise with energy generation and distribution firms. Externally, she has participated in ride-alongs with service people and direct customer interface. Internally, she has consulted extensively with senior and executive leadership in the energy industry on development of customer focus strategic initiatives. Her emphasis on interpersonal communication skills and clear credibility with both field operations workers and management teams have allowed her to create meaningful training interventions with wildly successful learning impact. For these reasons, she is widely regarded as a “heavy-hitter” in the field of customer service and is frequently called upon for consultation and keynote presentations on the topic.

Ms. Dollschnieder graduated with a B.A. in Romance Languages from the University of Missouri in Columbia, and earned her M.A., in Communications Management from the Annenberg School for Communication & Journalism at the University of Southern California.

She speaks several languages fluently, and has conducted cultural diversity seminars for the U.S. Government, and several large Petro-Chemical and telecommunications companies. Additionally, Ms. Dollschnieder has conducted community relations workshops for Americans in Europe. Ms. Dollschnieder is a certified MBTI™ Practitioner and a certified Franklin Covey facilitator.

Earlier in her career Ms. Dollschnieder held a number of high-level management positions in the telecommunications industry. These positions were held in the Sales, HR/OD, and Communications organizations. Positions included: Communications Specialist; Advanced Sales Trainer; Director of Training; and Regional Market Manager-Major Accounts for Southern California. She recently spent 14 months deeply embedded in the financial services industry working in a Learning Effectiveness capacity.|Stephanie Dollschnieder is the founder and CEO of UpSwing Performance Improvement, Inc., an employee development consulting company.
Ms. Dollschnieder is the author of the book Contact, Care, COMMUNICATE—How Interpersonal Skills Are the Foundation of Genuine Customer Service. Her energetic and skillful keynote presentations are highly valued in corporate settings, academia and with the military as well.
She began working with large energy producers and distributors in 2000, and has been instrumental in the design, development, facilitation and project management of highly successful customer services initiatives for these entities as they deal with the challenges and politics of today’s energy industry. These initiatives have brought companies for which she has worked accolades including JD Powers & Associates Award for An Outstanding Customer Service Experience; and multi-year notable increases in American Customer Satisfaction Index® scores.
Ms. Dollschnieder has accumulated years of experience, research and expertise with energy generation and distribution firms. Externally, she has participated in ride-alongs with service people and direct customer interface. Internally, she has consulted extensively with senior and executive leadership in the energy industry on development of customer focus strategic initiatives. Her emphasis on interpersonal communication skills and clear credibility with both field operations workers and management teams have allowed her to create meaningful training interventions with wildly successful learning impact. For these reasons, she is widely regarded as a “heavy-hitter” in the field of customer service and is frequently called upon for consultation and keynote presentations on the topic.
Ms. Dollschnieder graduated with a B.A. in Romance Languages from the University of Missouri in Columbia, and earned her M.A., in Communications Management from the Annenberg School for Communication & Journalism at the University of Southern California.
She speaks several languages fluently, and has conducted cultural diversity seminars for the U.S. Government, and several large Petro-Chemical and telecommunications companies. Additionally, Ms. Dollschnieder has conducted community relations workshops for Americans in Europe. Ms. Dollschnieder is a certified MBTI™ Practitioner and a certified Franklin Covey facilitator.
Earlier in her career Ms. Dollschnieder held a number of high-level management positions in the telecommunications industry. These positions were held in the Sales, HR/OD, and Communications organizations. Positions included: Communications Specialist; Advanced Sales Trainer; Director of Training; and Regional Market Manager-Major Accounts for Southern California. She recently spent 14 months deeply embedded in the financial services industry working in a Learning Effectiveness capacity.