Colin has been recognized by LinkedIn as one of the world’s top 150 business influencers. He has over 225,000 ‘followers’ of his blogs on LinkedIn. He has also be voted ‘Top 50 Thought Leader Marketeers over 50’ by Brand Quarterly.
Colin is Founder & CEO of Beyond Philosophy, pioneers in the field of Customer Experience. Colin has written four books on the subject. Without question helped shape the whole Customer Experience industry. Colin’s background is in operational line management. He has held many senior execs in corporate life. He ran 3,500 in global call centers before founding Beyond Philosophy in 2002. Under Colin’s leadership Beyond Philosophy have helped many of the world’s most prestigious organizations improve their Customer Experience across the globe. Beyond Philosophy client list is like a ‘who’s who’ of the worlds most prestigious companies, which include American Express, FedEx, IBM, Caterpillar. One client, Maersk Line, the world’s largest container shipping company, improved their net promoter score by 40 points in 30 months, which gave a 10% in shipping volumes using Beyond Philosophy’s methodology.
Colin is a renowned best-selling author and key note speaker.
Colin has been recognized by LinkedIn as one of the world’s top 150 business influencers. He has over 225,000 ‘followers’ of his blogs on LinkedIn. He has also be voted ‘Top 50 Thought Leader Marketeers over 50’ by Brand Quarterly.
Colin is Founder & CEO of Beyond Philosophy, pioneers in the field of Customer Experience. Colin has written four books on the subject. Without question helped shape the whole Customer Experience industry. Colin’s background is in operational line management. He has held many senior execs in corporate life. He ran 3,500 in global call centers before founding Beyond Philosophy in 2002. Under Colin’s leadership Beyond Philosophy have helped many of the world’s most prestigious organizations improve their Customer Experience across the globe. Beyond Philosophy client list is like a ‘who’s who’ of the worlds most prestigious companies, which include American Express, FedEx, IBM, Caterpillar. One client, Maersk Line, the world’s largest container shipping company, improved their net promoter score by 40 points in 30 months, which gave a 10% in shipping volumes using Beyond Philosophy’s methodology.
Colin is a renowned best-selling author and key note speaker.
Colin has been recognized by LinkedIn as one of the world’s top 150 business influencers. He has over 225,000 ‘followers’ of his blogs on LinkedIn. He has also be voted ‘Top 50 Thought Leader Marketeers over 50’ by Brand Quarterly.
Colin is Founder & CEO of Beyond Philosophy, pioneers in the field of Customer Experience. Colin has written four books on the subject. Without question helped shape the whole Customer Experience industry. Colin’s background is in operational line management. He has held many senior execs in corporate life. He ran 3,500 in global call centers before founding Beyond Philosophy in 2002. Under Colin’s leadership Beyond Philosophy have helped many of the world’s most prestigious organizations improve their Customer Experience across the globe. Beyond Philosophy client list is like a ‘who’s who’ of the worlds most prestigious companies, which include American Express, FedEx, IBM, Caterpillar. One client, Maersk Line, the world’s largest container shipping company, improved their net promoter score by 40 points in 30 months, which gave a 10% in shipping volumes using Beyond Philosophy’s methodology.
Colin is a renowned best-selling author and key note speaker.
Colin has been recognized by LinkedIn as one of the world’s top 150 business influencers. He has over 225,000 ‘followers’ of his blogs on LinkedIn. He has also be voted ‘Top 50 Thought Leader Marketeers over 50’ by Brand Quarterly.
Colin is Founder & CEO of Beyond Philosophy, pioneers in the field of Customer Experience. Colin has written four books on the subject. Without question helped shape the whole Customer Experience industry. Colin’s background is in operational line management. He has held many senior execs in corporate life. He ran 3,500 in global call centers before founding Beyond Philosophy in 2002. Under Colin’s leadership Beyond Philosophy have helped many of the world’s most prestigious organizations improve their Customer Experience across the globe. Beyond Philosophy client list is like a ‘who’s who’ of the worlds most prestigious companies, which include American Express, FedEx, IBM, Caterpillar. One client, Maersk Line, the world’s largest container shipping company, improved their net promoter score by 40 points in 30 months, which gave a 10% in shipping volumes using Beyond Philosophy’s methodology.
Colin is a renowned best-selling author and key note speaker.
Colin has been recognized by LinkedIn as one of the world’s top 150 business influencers. He has over 225,000 ‘followers’ of his blogs on LinkedIn. He has also be voted ‘Top 50 Thought Leader Marketeers over 50’ by Brand Quarterly.
Colin is Founder & CEO of Beyond Philosophy, pioneers in the field of Customer Experience. Colin has written four books on the subject. Without question helped shape the whole Customer Experience industry. Colin’s background is in operational line management. He has held many senior execs in corporate life. He ran 3,500 in global call centers before founding Beyond Philosophy in 2002. Under Colin’s leadership Beyond Philosophy have helped many of the world’s most prestigious organizations improve their Customer Experience across the globe. Beyond Philosophy client list is like a ‘who’s who’ of the worlds most prestigious companies, which include American Express, FedEx, IBM, Caterpillar. One client, Maersk Line, the world’s largest container shipping company, improved their net promoter score by 40 points in 30 months, which gave a 10% in shipping volumes using Beyond Philosophy’s methodology.
Colin is a renowned best-selling author and key note speaker.
