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Best Practices Entrepreneurship Investing Management Marketing Negotiations Sales Skills Women In Business

What Power Source Is Being Used to Scare You?

“The only time you should be afraid of power is when you give it to someone you don’t trust.” -Greg Williams, The Master Negotiator & Body Language Expert

“They don’t care that I’ve lost my job. All they want is their money!” Those were the heavy words of a tear-faced man recounting his unenviable position to someone from whom he was seeking a loan.

Are you being scared by someone? Do you recognize their source of power as positional or situational? The way you confront someone should be based on their power source and how they’re using it.

Those possessing positional power, as an example your boss, will only be able to maintain that power while you’re in their domain. The boss may use as a scare tactic the threat of termination if you don’t achieve his goals, which will threaten your well-being and sense of security.

With situational power, the holder only has sway as long as the situation that gave him his power exists. Once the situation has abated so too does his power. Thus, an automobile mechanic only has power over you until your vehicle is repaired. It’s during that tenure that he has the opportunity to scare you. That might be in the form of telling you something dire has occurred with your vehicle that will require ‘x’ amount of money to repair. The more dependent you are on him repairing the vehicle, the more power you give him to scare you in the interim.

While positional power can possess some of the same characteristics as situational power, situational power will tend not to last as long as positional power.

Positional Power

When efforts are made to scare you through positional power, an ounce of prevention is worth a pound of cure. That means, don’t be an easy target. Position yourself as someone that’s savvy and someone that will extract a toll if someone picks on you.

Situational Power

We’ve all been caught in a moment of despair. The way you present yourself at that moment will be the factor that signals how others should deal with you. Thus, with the mechanic, it would not behoove you to discuss the important meeting you have in a few days for which you’ll need your vehicle. If you give him such insights, you’re only placing yourself in a more vulnerable position.

Keep in mind that sometimes people will use scare tactics to manipulate you. Their degree of success will lie in how you present yourself and how you rebuff their efforts. The better prepared you are to recognize their source of power, the better you’ll be prepared to combat their power source … and everything will be right with the world.

What does this have to do with negotiations? 

Negotiations are all about power. It’s the perception of power that determines how one acts in a negotiation. Therefore, negotiators use different techniques to shape the perception of their power depending on the circumstances (e.g. scarcity/abundance, loss/gain, fear/safety, etc.)

If you become adept at identifying power sources, how it’s used, and how long it might last, you can position yourself to thwart it at your chosen point in a negotiation. You will be the one in the power position, using the trapdoor of hidden knowledge to scare others.

Remember, you’re always negotiating! 

After reading this article, what are you thinking? I’d really like to know. Reach me at Greg@TheMasterNegotiator.com

To receive Greg’s free “Negotiation Tip of the Week” and the “Sunday Negotiation Insight” click here http://www.themasternegotiator.com/greg-williams/

#powersource #YourPerspective #NegotiatingWithABully #Power #Perception #EmotionalControl #relationships #HowToNegotiateBetter #CSuite #TheMasterNegotiator #ControlEmotions #Psychology #Perception #ControlLife #Control #leadership #HowToImproveYourself

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Best Practices Entrepreneurship Investing Management Marketing Negotiations Sales Skills Women In Business

Do You Know How To Better Control Negotiations?

“Control is something that everyone seeks in life. Achieve greater control by knowing how and what to control.” -Greg Williams, The Master Negotiator & Body Language Expert

“I’m not sure who was being manipulated, us or the opposing negotiators. They seemed to be negotiating by a hidden power source. Over the 3-week course of the negotiation, they constantly took exception with the positions they adopted. Something kept making them change their position!” Those were the words of an overly befuddled negotiator as he lamented about the tactics the opposing negotiation team employed.

In every negotiation, there are four factors that you should be aware of. Those factors have a profound impact on the flow and outcome of the negotiation. Thus, if you’re aware of how and when to use them, you’ll have better control of the #negotiation. Those factors are money, power, ego, and control.

Money

Some people are motivated by money for its purchasing value. Others use it as a way to keep score (i.e. point the direction of their success, up or down). In either case, the outcome of the negotiation may hinge on the perception one has of how much he gained, compared to how much you got and/or he left you with.

If you’re engaged in a negotiation with someone of this mindset, realize that money is the source through which he’ll evaluate the negotiation’s outcome. To combat this mindset, speak in terms of money per how he’ll lose opportunities if he doesn’t accept your offers. You can also use scarcity (i.e. the offer will only last a short time) to motivate him to take action sooner versus later. Keep in mind that you may possess something more valuable to him than money.

Power

Everyone wants the semblance of power. You need to know their sense of power in order to understand what source(s) might stimulate them to action (i.e. why they want it, what they’ll do with it, how it will make them feel).

Once you understand their sense and source(s) of power, you’ll have greater insight as to how to advantage it. Addressing it may be in the form of allowing the other negotiator to think he has power, based on the demeanor you project (i.e. someone that’s non-confrontational, go along to get along).

Ego

Everyone has an ego. In some negotiations, it may behoove you to deny the recognition of someone’s prestige, accomplishments, or whatever recognition sought from you by the other negotiator. The lack of recognition, related to one’s achievements, can be a powerful strategy to employ. You can withhold or extend acclamations until he acclimates to your position.

You can use praise for this purpose. You’d stroke his ego, when appropriate, to keep him aligned with the outcome you seek. Vary the degree of stroking based on the intent and outcome sought! In either case, make him feel that he’s earned what you grant him.

Control

Control is a human factor that determines how safe or unsafe someone feels. Like the other factors mentioned, control is perceptional. Thus, if you think you have or don’t have it, you’re right.

To create the façade of the other negotiator having control in the negotiation, make concessions that may appear to be to your detriment; red herrings can be used for this purpose. In some cases, granting control at the appropriate time can be a way to control the negotiation. Before granting it, know it’s perceived value.

When you utilize the four factors mentioned above in your negotiations, you’ll be better positioned to use those factors to your benefit. Doing so will allow you to maximize your negotiation efforts … and everything will be right with the world.

Remember, you’re always negotiating! 

After reading this article, what are you thinking? I’d really like to know. Reach me at Greg@TheMasterNegotiator.com

To receive Greg’s free “Negotiation Tip of the Week” and the “Sunday Negotiation Insight” click here http://www.themasternegotiator.com/greg-williams/

#control #negotiatingwithabully #bully #bullies #bullying #uncoversecrets #hiddensecrets #Negotiation #Personal Development #HandlingObjections #Negotiator #HowToNegotiateBetter #CSuite #TheMasterNegotiator #psychology

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Best Practices Growth Management Personal Development

Create Exceptional Experiences for Customers

With Exceptional Attention to Detail

Do your customers know how important they are to you? And when I use the word customer I’m talking about your clients, your patients, your members, your students, your team members, whatever you call them, let’s use the word customers today. How are you paying professional attention to your customers, whoever they might be?

I want to share with you what I call BDA, which is just a fancy name, or process, for before, during, and after. When it comes to truly paying professional attention, and committing to our customers, I want to share with you an experience I had, and a great example of an organization, or really a hotel, that demonstrates what I call intentional attention through their BDA process.

I wanted to surprise a dear friend and she lives in North Carolina, and so I had booked a weekend in New York as a surprise. Now, what happened was before I even got to New York I had the opportunity to go to their website, register all my details, but it was quite a fun check-in process. And one thing they asked about was there any special occasion? So of course, I mentioned my friend Leslie’s birthday. Then, I was thinking about what made it a really great attentive experience before I even got to the hotel. Well, their website’s well designed, there are so many great pictures. All my questions were answered, their registration process was simple. And I had done quite a bit of research on them through social media.

The Exceptional Customer Experience

I had heard about this unique property called the Library Hotel, and I had personal endorsements from others who’d stayed there. So, I want you to have a think about what are your customers telling others? What are people looking at when they view your social media accounts? Are they sharing and seeing what you stand for? And do you make it easy for your customers to do business with you?

There are some ideas before you even get that customer interaction. But let’s talk about what happened during my stay at the Library Hotel. It was a very hot summer day, we had both got into the city in very different ways, and we jumped in a cab to get to the hotel. It was a hot, sticky day. Imagine our delight when we were offered water by the attentive, kind staff who offered us water upon entering. We were early, so our room wasn’t ready for us at that time.

But, what was amazing was that they wished my friend a happy birthday as soon as she walked up to the counter, which is incredible, and they offered us a hospitality suite to be able to change so we could then go and enjoy a luncheon. Not only that, the hospitality suite was equipped with lovely complimentary drinks and snacks, and it was a gorgeous beautiful facility.

We told them a little bit about our day’s plans, a little bit of shopping in Soho, and then lunch at Balthazar. Now, Balthazar is one of my favorite French bistros in New York, and it is just a hustling and bustling very New York type place. I go there whenever I have a chance.

We had mentioned this as we jumped in our Uber to go out after leaving our luggage at the Library hotel. We had a lovely lunch and after returning from lots and lots of shopping, they told us our room as ready and they had sent our bags up to our room.

Now, here’s what’s interesting. When we got into our room there was a birthday card for Leslie, some little chocolates. There were two mugs with the Library Hotel so that we can enjoy them after we left. And I looked across the room and I saw a bundle of my most favorite champagne. How did they know? What was even more remarkable was when I found this. This is the cookbook for, you guessed it, Balthazar.

They had organized for a copy of this book, including a lovely handwritten note from the manager about our experience. Now, this is attention to detail! They gave us a beautiful room overlooking the New York Library – the hotel’s namesake.

Every room is on the Dewey Decimal System. Isn’t that interesting!? You might remember, if you’re as old as me, going to a library and pulling out the draws. And they had those little-indexed cards with the number and then you had to go find the book. I know, before the internet, I’m that old.

But the Library Hotel was a fantastic case study in how, from the moment we set foot on their property, they paid attention, the staff was trained, everyone was attentive. They listened to our conversation and added little tiny moments that would make us remember it for a lifetime. We had an amazing time at the Library Hotel.

Interesting. After we left, so remember BDA, before, during, and after, they also reached out to see how was our stay. They asked for feedback. We got lovely responses, and obviously, we shared our experience on social media. What are you doing for your customers to make them feel seen and heard, before they interact with you, during their interaction with you, and then after they leave you?

Create Your Exceptional Experience

We work hard to get customers to support our business. There are so many tools available for you to you to pay attention and commit to your customers. Your website, your marketing collaterals, your advertising, your social media, your staff training, your policies, your procedures. And the experience of your physical environment if you have one.

What are all the things you could be paying attention to? All those touch points that leave an impact on your customers? I want to challenge you today to have a look at one of these areas, before, during, or after. Think about what could you do differently and commit to your customers in an even deeper way.

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Best Practices Entrepreneurship Human Resources Investing Management Marketing Negotiations News and Politics Sales Women In Business

Who’s Shaping Your Perspective?

“Your thought process is shaped by the filter through which you view life. To better understand it, understand who controls the lens through which your thought process is filtered.” -Greg Williams, The Master Negotiator & Body Language Expert

Do you really know what shapes your opinions and perspectives?

Most people don’t like to be told how to think. They want to maintain their independence and being told what to think infringes upon that. Nevertheless, most people don’t realize that they’re being primed to think a particular way, based on who and what they allow to become part of their thinking process.

No one has to tell you how to think in order to influence your thought process. Instead, all they have to do is tell you what to think about. Once you accept their premises, they’ve begun to steer your thought process towards one direction versus another. That’s the reason why you should be mindful of where your information comes from. Those sources have their own bent on what reality is. As they pass their perspectives to you, they’re also passing on the perspectives of how you should think about a situation.

In order to be more open-minded in your thought process, be more open-minded about the sources from which you gather information. You’ll be able to have an open mind by listening to the perspectives of others from a pro and con point of view. Once you do that, you’ll be better informed and able to understand any point of view from a more concise outlook.

People will always attempt to sway your thoughts to those that appeal to theirs. There’s nothing unnatural about that. It’s a form of validation per the way they think.

The point is, always maintain an open mind by being willing to listen to opinions that might differ from yours. The value of doing so will come in the form of your mind becoming more expanded. That will allow you to expand your thought processes even more, which in turn will allow you to understand the perspective of others better … and everything will be right with the world.

What does this have to do with negotiations? 

When negotiating, you must keep an open mind about how you’re thinking. In order to negotiate more effectively, you need to understand the thought process of the other negotiator too, and how she came to have that mindset; you can influence her mindset by what you suggest she think about. Once you have the insight by which she thinks, you’ll have a better understanding of why she adopts the stances she takes and why she makes the offers that she extends. The added benefit will be in being able to understand her better. At a minimum, that should allow you to have more empathy for her and her position. If you can get her to reciprocate, both of you will be able to engage in the negotiation from a more civil and open process. A silent benefit of that will be a less stressful negotiation, and when it comes to a negotiation, the more stress you can remove from it, the easier the negotiation becomes.

Remember, you’re always negotiating! 

After reading this article, what are you thinking? I’d really like to know. Reach me at Greg@TheMasterNegotiator.com

To receive Greg’s free “Negotiation Tip of the Week” and the “Sunday Negotiation Insight” click here http://www.themasternegotiator.com/greg-williams/

#YourPerspective #NegotiatingWithABully #Power #Perception #emotionalcontrol #relationships #HowToNegotiateBetter #CSuite #TheMasterNegotiator #ControlEmotions #Psychology #Perception #ControlLife #Control #leadership #HowToImproveyourself #Achievement

 

 

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Best Practices Entrepreneurship Investing Management Marketing Negotiations Sales Skills Women In Business

7 Characteristics of a Bully and Why You Should Care

“In order to deal with a bully, you must know what one looks like.” -Greg Williams, The Master Negotiator & Body Language Expert

“He will lie to your face, and not give a damn if you know he’s lying!” Those were the exasperated words of one member on the same negotiation team to another.

Do you know anyone that possesses the following 7 characteristics? If so, they just might be a bully.

When involved in #negotiations with someone that’s overly aggressive or someone that’s an outright bully, you should take note of the following characteristics to identify who he is.

1. Bullies tend to be egocentric. They have to be the center of attention in order to satisfy their need to appear superior to others. Thus, they will belittle, demean, and put others down to maintain the appearance of their superiority.

2. Observe a bully’s associates. Bullies tend to bring like-minded people that are weaker and like himself into his fold; he uses the former as foils in the plots he perpetrates against others. The caveat being, the bully needs to be the leader and will only allow those in his immediate sphere that will subjugate themselves to him. Therefore, be mindful of the fact that unknowingly you’re also negotiating with his minions when you’re negotiating with him.

3. Bullies alter facts to make them fit the situation. Doing so is his attempt to psychologically arrest the logical thought process of others, in an attempt to bend their outlook to his will and perspective. When negotiating with him, be selective about the points you choose to address and be mindful of the retorts you offer to refute him. Facts may be viewed as demonic objects that cause you to lose sway with him.

4. Loyalty between a bully and his associates is good as long as there are no threats in his camp. Once threats occur, loyalty loses its two-way appeal; the appeal is revealed as nothing more then a tool he employs to trick others into following him. He will throw supporters under the bus and find blame with them to account for his short-comings!

5. A bully seeks constant praise from others because that feeds his ego and his need for self-aggrandizement. It serves as validation that he’s superior to others. Therefore, seek ways to praise a bully in a negotiation. That will endear you to him. Just make sure not to fall into his attempts to pull you closer to his views than is necessary.

6. Bullies lie incessantly because their view has to be the predominant one. Thus, they attempt to alter the outlook of others to make others conform to their perspective. This action of the bully is very dangerous because one never really knows what to believe when a bully speaks.

7. The only way a bully can rise to his perch is to do so by keeping others under the spell that he casts. Once he loses any appeal that makes others bow to him, he can become more aggressive in his attempts to reacquire the power he’s lost. That’s when he’s most dangerous. During such times, he may engage in activities that are very far outside the realm of rationality.

Dealing with bullies is always a dicey proposition. Being oblivious to his characteristics can lead to a stressful negotiation, one in which you may lose before you realize what has occurred. If you use the 7 traits above to identify with whom you’re dealing, you’ll have an idea of what you’re up against. From there, you can be on guard as to how you engage him in the negotiation … and everything will be right with the world.

Remember, you’re always negotiating! 

After reading this article, what are you thinking? I’d really like to know. Reach me at Greg@TheMasterNegotiator.com

To receive Greg’s free “Negotiation Tip of the Week” and the “Sunday Negotiation Insight” click here http://www.themasternegotiator.com/greg-williams/

#negotiatingwithabully #bully #bullies #bullying #uncoversecrets #hiddensecrets #Negotiation #Personal Development #HandlingObjections #Negotiator #HowToNegotiateBetter #CSuite #TheMasterNegotiator #psychology

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Best Practices Entrepreneurship Human Resources Management Personal Development

Answer the Call for Rest and Recovery

You know that I’m Australian. But, I’m also a US citizen. Now for me, my entire family is in Australia. Now my honey and I moved here many, many, many years ago and I still call Australia home, and I call the US home as well.

I think it’s important I go back to Australia to see my family. Now so many people say to me, oh I’ve always wanted to go to Australia, but it’s so far. Well here’s how you think of Australia. It is very simply just six movies from LA. That’s right. Once you get on the plane, have a little snack, have a meal, have a little nap, watch six movies and voila, you’re there.

But why I think it’s so important to share this message about why I go back to see my family, is I think it’s really important to live a life that we don’t have any regrets. I think so often as busy professionals we think, oh, I’ll make a vacation when I have time. I’ll make plans when I have time, I’ll put it off, I’ll put it off, I’ll do it when I’m not so busy. Well here’s the reality. We are all busy. And one of the things I want to challenge you about is as a leader you are role modeling for your team about the importance of recovery. If you don’t spend time with your family or do whatever recharges your batteries then you become a tired leader and honestly, you become a boring leader.

My team knows that I have to go back to Australia every year because I get homesick. There is literally no cure for homesickness except being with people that I love. There is something about the Australian concha, the food, the sense of humor, the beauty the sunshine, the animals and it’s very different to what I experience here. I love living in the US. I love working with my American clients and my Canadian and also love being able to go home to Australia, see my family, wrap my arms around my mom, see my baby sisters, well they’re not really babies anymore, see my nephews and nieces. To shop at my favorite stores, to see my dearest friends there.

What are you doing to take care of your recovery? How do you recover? How do you show your family that they mean so much to you? You see when we pay attention it’s not just about what we pay attention to professionally, it’s who we pay attention to personally. And for me, that involves a trip to Australia every year. Sometimes even twice.

While you may not need to go to Australia. When was the last time you visited with your family? And if you can’t physically visit them, when is the time last time you videoed with them? I want to encourage you, what’s your Australia. What’s a trip maybe that you’ve always wanted to take but you keep it off? Now is the time to book it. I go back to Australia every year because I love and adore my family. I enjoy spending time with them and frankly, I need to see them. They are a recovery opportunity for me. What’s your version of Australia? I’d love to hear from you.

 

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Best Practices Culture Entrepreneurship Human Resources Investing Management Marketing Negotiations News and Politics Sales Skills Women In Business

Are You Being Hurt by the Perception of Power?

“Power is perceptional and fluid. As it shifts, it’s strengthened or diluted. Know the direction of its flow when making decisions.” -Greg Williams, The Master Negotiator & Body Language Expert

Always recognize when you’re in a state of euphoria and control your actions appropriately.

“He was great! I feel energized! Now, I believe I can accomplish all of my goals. That’s why I bought his $4,999 Super Deluxe Program!”

Such were the words of a young man in his late 20s. He had just attended a seminar where he was pumped up, while unknowingly his wallet was being deflated. In a few short months, he’d come to regret spending his money on that Deluxe Program. By then he’d be jobless and unable to pay his rent.

How are you victimized by the influence of perceived power? To what degree are you mentally manipulated by it?

When you sense power, it can be like an aphrodisiac. It stirs up arousal deeply in your soul. It releases endorphins within you and makes you momentarily feel like you rule the world. Yeah, it’s a good feeling! The problem or challenge that you might consider is, what form of manipulation are you under when you’re having such sensations and what will be the cost that you pay later?

When you’re in the heat of the moment, pumped up by the environment you’re in, realize what’s happening to you. You’re in a state of euphoria. While in that state your normal mode of rationalization is hijacked. You see yourself, and you become something that’s bigger than normal; you become and feel invincible.

The reason it’s so important to recognize when you find yourself in such a state is due to the actions you might commit while in that mindset. First, it’s a feeling of being on a natural high, which you want to maintain psychologically. That means you’ll engage in behaviors to sustain that feeling. You’ll even engage in behaviors that may later prove to be to your detriment. Then, when it’s time to pay the piper, you may experience insufficient funds to do so.

No matter what environment you’re in, always aspire to maintain self-control. That means, control your emotions and don’t let your emotions control you, or your actions. Doing so will allow you to maintain greater control of your life … and everything will be right with the world.

What does this have to do with negotiations? 

In a negotiation, one ploy that negotiators use is an offer that appears to be too good. At first, you may be skeptical of it and upon deeper examination adopt the adage of, one should not look a gift horse in the mouth (i.e. accept it for what it is and be thankful). Some negotiators will even disguise this ‘gift’ as a mistake they made that turns out to be to your benefit. The purpose of the ‘gift offering’ is to get you into a state of euphoria so you disconnect your normal reasoning process.

Suffice it to say, the more aware you are of controlling your emotions in a negotiation, the sharper will be your decision-making process. You’ll be less likely manipulated by the misperception of perceived power, which means you’ll be less likely to be victimized by it.

Remember, you’re always negotiating! 

After reading this article, what are you thinking? I’d really like to know. Reach me at Greg@TheMasterNegotiator.com

To receive Greg’s free “Negotiation Tip of the Week” and the “Sunday Negotiation Insight” click here http://www.themasternegotiator.com/greg-williams/

#NegotiatingWithABully #Power #Perception #EmotionalControl #Relationships #HowToNegotiateBetter #CSuite #TheMasterNegotiator #ControlEmotions #Psychology #Perception #ControlLife #Control #leadership #HowToImproveYourself #Achievement

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Best Practices Entrepreneurship Human Resources Investing Management Marketing Negotiations Sales Skills Women In Business

How to Use ‘Even-If’ to Win Hard Negotiations

“Even if you’re right about being wrong, you’re right. There’s power in the use of the ‘even-if’ proposition.” -Greg Williams, The Master Negotiator & Body Language Expert

To what degree do you seek creative solutions when involved in hard-nosed negotiations? Such negotiations can be extremely demanding and fraught with stress. When coupled with someone that’s a hard-type negotiator (i.e. a negotiator that either has a zero-sum perspective of the negotiation or someone that thrives on being obstinate in a negotiation), you can find yourself making unplanned concessions if you’re not mindful of what you’re doing.

One way to employ a creative solution when involved in a hard negotiation, is to use the ‘even-if’ strategy. It can quicken the pace on the path to a successful negotiation outcome. While it can be a viable ploy for you, you need to also be watchful of it being used against you.

What is the ‘even-if’ strategy:

Stated succinctly, the even-if strategy allows its user to stealthily subordinate the other negotiator’s proposition to his. The strategy avoids potential conflicts that might occur if the other negotiator’s point was addressed prior to addressing yours. Thus, using this strategy successfully, allows you to put your point into the forefront of the discussion and it alters the flow of the negotiation.

How to use ‘even-if’:

The strategy can be used to make your point prior to addressing the other negotiator’s perspective. It’s done in the hopes that your point will dilute or alter his thought process. To use the strategy, you can say something akin to, “even if we could save $10 million by accepting your offer, at this time, we do not have that much money to invest. I suggest we look at a solution that may be closer to the $5 million threshold.” By doing this, as stated above, you’ve repositioned yourself and his offer by utilizing this strategy in this manner.

Best time to employ ‘even-if’:

Anytime you wish to subordinate the opposing negotiator’s point or request to yours, is a good time to employ this strategy. While this strategy can be used at any point in any negotiation, it’s even more powerful when used with someone that’s aggressive or someone that attempts to bully you. In that case, the strategy mollifies the bully. You’re not stating that he’s crazy or irrational for making such an outlandish request, you’re first acknowledging him from a respectful aspect and simply stating that you can’t meet his offer. In so doing, you potentially side-step any aggressive behavior that might stem from his otherwise abusive demeanor.

How to defend from ‘even-if’:

Since this strategy is used to put one proposition on the table for discussion ahead of another, you should be mindful of when the other negotiator attempts to use this strategy against you. The way to defend against it is to simply state, ‘Okay, let’s discuss your point next.’ You can use the tonality of your voice to position this as a request or a statement. Then, go right into the point that you wanted to discuss. A smart negotiator may not let you get away with your attempt to place your agenda ahead of his. Thus, you must be prepared to decide if you’ll acquiesce on one point to receive a concession on your request later. Therein lies another way you can use this strategy. If you get into a give-and-take as to whose point will be discussed first, you can present a point that’s nothing more than a red herring to be sacrificed for this purpose.

Even if (wink) you never use this strategy, knowing about it will make you a better negotiator … and everything will be right with the world.

Remember, you’re always negotiating!

After reading this article, what are you thinking? I’d really like to know. Reach me at Greg@TheMasterNegotiator.com

To receive Greg’s free “Negotiation Tip of the Week” and the “Sunday Negotiation Insight” click here http://www.themasternegotiator.com/greg-williams/

#negotiatingwithabully #bully #bullies #bullying #uncoversecrets #hiddensecrets #Negotiation #Personal Development #HandlingObjections #Negotiator #HowToNegotiateBetter #CSuite #TheMasterNegotiator #psychology

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Best Practices Growth Health and Wellness Human Resources Management

Increase Summer Focus by Embracing Intentional Distractions

Boost productivity by embracing distractions.

Have you ever considered having summer hours? In my small business, we have summer hours that start in June and go all the way to the end of August. Well, what does that mean? It simply means we finish early on a Friday afternoon.

Now, what I know to be true about where I live is everybody wants to escape and enjoy the beautiful summer weather. Some people have shore houses or lake houses or they want to go to the beach.

Can you create summer hours? What about giving your team flexibility to be able to work from home, outdoors or remotely on a Friday? Could they leave the office a little earlier so they can enjoy the beautiful sunshine and maybe avoid the crazy traffic that starts on a weekend? Does your business allow people to be more flexible in the summer?

You see, what I think is important is if you want to boost productivity, if you want to pay attention to what needs to get done, it means you also have to make time for play. So often, our team works so hard, working and answering emails at night, taking meetings after hours, attending conferences, and yet we don’t always give them the time to play.

Take the Summer Challenge

Can you make your more productive summer more fun? Can you have more play? Now, the easiest way to do is book it in. Create easy things. Like maybe people can go home early every other Friday or maybe you have people who alternate so that something is also covered in your office, but that they get the opportunity to work remotely. What are some ways you can implement summer hours or intentional play? Book it in.

Create systems allowing your team can work remotely. Provide employees with a flexible work schedule so they are off every Friday, or every other Friday. Maybe they could even extend the weekend. It could go to Monday. You just need to find what works for you.

Turn on your “Out of the office.” Make the message fun so others know you won’t be around but would be delighted to help them when you return.

If you decide on summer hours, can you make it fun, make it playful? Maybe with a few systems in place, you can have meetings outside.  Allow the team to understand the systems, make sure the team understands the protocols and policies. Let’s redirect phone lines. Let’s put “Out of office” messages together, and let’s make sure we make the most of our summer. Step away from your devices. Hang up the phone. Get out in the sun and enjoy your summer.

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Your Mind Has Been Primed

“Like priming for paint, future actions are primed by the past.” -Greg Williams, The Master Negotiator & Body Language Expert

Consider this – for the next 20 seconds, think about a time when you were most happy in your life. Please, do it!

Okay, did you do it? Did you think about a time when you were most happy in your life? If you did, now I’d like you to think about someone that you had a recent dispute with, someone that angered you. Is the image of that occasion duller than it was prior to thinking of a happier time? If it wasn’t, you need to learn how to let go of things that cause you angst. You’re only hurting yourself by hanging on to hurtful thoughts. If the memory of the spat you had with someone recently subsided, even if it’s just a smidgen, you were primed by the happy thought you engaged in before recalling that negative situation.

So, what does this mean? It means, when you have pleasant thoughts about past occurrences, the thoughts that follow do not appear to be as harsh. Of course, with the passage of time, your mind will gravitate back to what’s normal for it, related to how you view things that occur in your life. But, that also means that you can control how you view such occurrences. Thus, if you choose to prime your mind with thoughts of happier times, you can choose how you react to everything that occurs to you.

Priming your mind is the door through which you can choose to move in a more positive direction in life. It can also be used to highlight the negative aspects of your life, if you choose not to be positive. The point is, the choice is always yours.

I don’t wish to oversimplify this concept, but it really is simple. You have the power to choose how you feel and how you’ll react to everything that happens to you. Realize that power, control that power, use that power in a positive manner … and everything will be right with the world.

What does this have to do with negotiations? 

In a negotiation, your mind is primed by what has occurred in prior negotiations that you’ve been a party to. Realize that as a fact and be mindful of the prejudices you possess going into the negotiation. Plus, if you wish the other negotiator to be in a more pleasant state of mind, prime him with positive thoughts about his past before entering into parts of the negotiation that might be fraught with potential peril.

Engaging in a negotiation with the thought of how you’ll prime yourself, and the other negotiator, will give you greater insight into how you can sidestep potential pitfalls. It will also allow you to be quicker in the avoidance of those pitfalls.

Quick, think about a lucky leprechaun. Did you see a little person in green? Now, think of a number between 1 and 10. Did you think of the number 7? If you did, you displayed to yourself the effects of priming. Most people associate a leprechaun with good luck and someone attired in green. If you didn’t think of a little person in green or the number 7, that’s okay. You think differently than most people. Be aware of that.

Priming works – use it and it will work for you in your negotiations.

Remember, you’re always negotiating! 

After reading this article, what are you thinking? I’d really like to know. Reach me at Greg@TheMasterNegotiator.com

To receive Greg’s free 5-minute video on reading body language or to sign up for the “Negotiation Tip of the Week” and the “Sunday Negotiation Insight” click here http://www.themasternegotiator.com/greg-williams/

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