C-Suite Network™

Best Practices

Become a Master of Change: Transform Your Business with These Five Controversial Tactics

Hey there, fearless entrepreneurs and high-flyers! Baz Porter here, the powerhouse behind R.A.M.S by Baz, where we don’t just talk about success—we make it happen. Today, I’m diving into a topic hotter than a jalapeño in a heatwave: becoming a master of change. If you’re ready to transform your business and leave your competition in the dust, you’ve come to the right place. Buckle up, because we’re about to get real, raw, and a little controversial.

1. Own Your Business and Personal Operating System (P.O.S.)

Let’s kick things off with a truth bomb: if you don’t have a solid operating system for your business and personal life, you’re screwed. That’s right, you’re like a ship without a rudder, drifting aimlessly in a sea of chaos.

The Systematic Approach

I’ve seen it time and time again—business owners running around like headless chickens, putting out fires left and right. The solution? A defined, organized system for everything from marketing funnels to client interactions. This isn’t just about business; it’s about your life. You need a Personal Operating System (P.O.S.) to keep you grounded and focused.

Imagine this: you’re a mighty oak tree in a tempestuous storm of change. With strong roots (your systems), you stand tall and resilient. Without them, you’re a flimsy sapling, at the mercy of every gust of wind. Get your systems in place, and watch your ability to handle change skyrocket.

2. Resist FOMO Impulses

Here’s a controversial take: sometimes, it’s better to be late to the party. That’s right, I said it. In a world obsessed with being first, I’m telling you to chill out and take your time.

The Myth of FOMO

FOMO, or Fear of Missing Out, is a killer. It drives people to make hasty, ill-advised decisions. But here’s the thing: careful, thoughtful, and methodical implementation often leads to greater success and wealth. I’ve made a fortune by coming late to the party and avoiding the stampede of desperate early adopters.

Remember when everyone slapped “A.I.” on everything and watched the dollars roll in? Sure, some got rich quick, but many crashed and burned just as fast. Don’t be a Walmart shopper at 5 a.m. on Black Friday. Stay cool, be methodical, and watch the competition trip over themselves.

3. Be Cautious About Temporary Conditions

Temporary changes can feel like the end of the world, but overreacting to them is a surefire way to make permanent mistakes.

The Long Game

Think about the market shifts during the COVID-19 lockdowns. Restaurants pivoted to take-out, and businesses scrambled to adapt. But now, many of those temporary conditions have passed. If you made drastic, irreversible changes, you might find yourself regretting it.

Every new media was supposed to kill the old ones—TV was going to kill movies, the internet was going to kill everything. Spoiler alert: it didn’t. The lesson here? Don’t overreact to temporary conditions. Stay the course, keep your principles intact, and be ready to pivot back when the storm passes.

4. Have High Immunity to Criticism and Being Laughed At

Let’s get real for a moment. If you’re in business to make everyone like you, you’re in the wrong game. You need a thick skin and a high immunity to criticism.

The Power of Persistence

What works for you works for you, and no one else’s opinion should sway that. I don’t use the internet or a cell phone personally, and some people think I’m a dinosaur for it. Do I care? Not one bit. I use every online media for my clients because it works for them, but I choose not to have it as part of my personal life.

Your time is your time, and everything you do should demonstrably earn its keep with ROI. Ignore the naysayers and stick to what you know works. If you let criticism dictate your actions, you’ll never achieve greatness.

5. Principle Governs Strategy, and Strategy Is Applied Through Tactics

Here’s the golden rule of mastering change: have unchangeable principles that guide your strategies. Without principles, you’re just flailing around in the dark.

The Hierarchy of Success

Your principles are your foundation. They govern your strategies, which in turn are executed through tactics. For example, if a principle of your dental practice is to never let a patient slip by, your strategy might include having easy, immediate access to friendly, helpful humans who convert every incoming call to an appointment.

Walt Disney’s principle was to be “THE Happiest Place On Earth.” This guided a portfolio of strategies and prohibited many others. Most business people are tactical to their own detriment. If you can’t trace what you’re doing back to a strategy, and that strategy back to a principle, you need to rethink your approach.

Master Keys to Riches

Now, let’s unlock the treasure chest. Here are two master keys to getting rich as an entrepreneur and a marketer:

Master Key #1: We Know Nothing

Yes, you heard that right. The most successful entrepreneurs approach every day as “Day One.” They don’t take anything for granted. They know that what worked yesterday might not work today.

Master Key #2: We Test Everything

Never assume you know the outcome. Test, test, and test again. Split-testing in marketing, trying new approaches, and verifying your strategies are essential. For example, I once increased conversions by 40% just by having salespeople speak with British accents instead of American ones.

Conclusion: Embrace Change, Master It, and Thrive

In the grand game of business, change is the only constant. By owning your operating systems, resisting FOMO, being cautious about temporary conditions, having high immunity to criticism, and letting principles govern your strategies, you can master change and come out on top.

Ready to become a master of change and take your business to new heights? Don’t just read about it—take action! Schedule your call with Baz today for R.A.M.S Coaching Insights and start your transformation now. Click the link to seize your spot: Schedule Your Call with Baz.

Until next time, stay bold, stay relentless, and keep kicking ass.

Baz Porter out.

Best Practices Leadership Negotiating

Why “A Man in Full” Reinforces the Need for the Art of Feminine Negotiation

The new highly anticipated Netflix series, “A Man in Full”, demonstrates the desperate need for a new reframe on negotiation success. In fact, watching the show reminded me why I launched my mission for the Art of Feminine Negotiation. ™

While the series should play as a parody of masculine toxicity, sadly, it rings true for much of what passes as strong leadership these days. Whether it’s the business tycoon, the banking hotshot, the simpering loans officer, the mayor, or legal counsel, the male leads can hardly be called protagonists. Each in their own way are antagonists or anti-heros, displaying behaviour that is neither acceptable nor productive.

The men in the show put on a full-on display of toxic masculine conditioning run amok. Not surprisingly, there is an inordinate amount of references to balls and pricks with a corresponding number of F-bombs or derivatives thereof thrown into the mix. The language reflects the behaviour.

The men brag about their relative abilities to ‘kick another man’s ass’ (both literally and figuratively) and are hell-bent on destruction of their ‘opponents’. Ego and testosterone abound in virtually every interaction between the males in the show. As in real life, this does not end well.

Respect and dignity are not a factor in their negotiations. In fact, the over-riding goal in almost every negotiation featured appears to be the humiliation and belittling of the other side. Brutish bullying seems to be the go-to modus operandi even when it’s to the character’s detriment.

Winning is everything, but unfortunately their concepts of winning do not allow for best outcomes. Taking the most aggressive path is always chosen even when it doesn’t best serve the party taking that approach. Charlie Croker (played by Jeff Daniels) brags that ‘I may be a sore loser sometimes, but I’m a vicious winner’ as if this is a sign of his superior business acumen.

Don’t get me wrong. The production is fabulous, and the acting is exceptional. It’s the message I take issue with. I expect the hope is that the audience will see the folly in the traditional competitive and polarizing approach to negotiating (in business and life) and choose a better path – a more collaborative, creative path to a better future. Heck, that’s the point of the Art of Feminine Negotiation™ – to truly seek to understand and meet the needs of the other party in our interactions and negotiations. But I fear that the audience will take away the opposite lesson, believing that emulating this toxic, divisive behaviour is somehow a sign of power and success.

Allow me to spin some better lessons to take away from the show:

1. Surrender ego for better negotiated outcomes. Bumper-car egos are an impediment to good negotiating. Parking ego when approaching a negotiation will virtually always make space for better resolutions.
2. Build rapport and trust and with it, better results. Effective negotiation is all about connection. Personalized attacks destroy the possibility of connection that allows for bigger and better opportunities.
3. Empathy is key to getting to the heart of the matter and opening space for unexpected wins for all.
4. Holding all your cards to your chest (rather than allowing for transparency and vulnerability) may preclude your ability to find the real deal.
5. Be willing to be flexible. Staying too attached to one particular outcome precludes your ability to see better possibilities lying on the table for the having.
6. Aggressiveness is not the same as assertiveness. The former shows a lack of confidence in your knowledge of the subject whereas the latter comes from effective preparation and intention in showing up as the best version of yourself.
7. Curiosity is more effective than bullying in negotiations.
8. Everyone wants to feel seen and heard. Shutting down either is not an effective way to get your best result.
9. Integrity matters in negotiation and in life. I mean this in both sense of the word. Sacrificing our moral code inevitably backfires as does coming from a place not in keeping with our core values.
10. Machismo is not strength. In fact, the so-called ‘soft skills’ are the strongest way to best outcomes.

Hope these simple tips give some value in approaching your next negotiation.


Best Practices Personal Development Strategy

How to Find the Right Executive Coach for You: An Unconventional Guide

Hello, ambitious leaders! Let’s cut to the chase. Finding an executive coach isn’t just about boosting your leadership skills or expanding your network; it’s about choosing a partner in your journey toward self-mastery and professional greatness. Today, I’m diving into the crux of this challenge, mixing a dash of controversy with a spoonful of humor, all while educating you with the principles of R.A.M.S—Results, Attitude, Mastery, and Systems. Ready to pick a coach who’s not just a guide but a game changer? Buckle up!

Identify Your Goals and Needs

Start by asking the big questions—and no, I don’t mean, “What’s the meaning of life?” (We’ll save that for another day.) I’m talking about: What do you want to achieve with coaching? Better communication? Stress management? Or perhaps you want to wield the kind of charisma that could convince a cat to bark?

Knowing your goals isn’t just step one; it’s the foundation. In my R.A.M.S approach, we don’t just set goals—we chase them down, pin them to the ground, and tickle them until they give up their secrets. Only by understanding your aims can you find a coach who’s truly equipped to guide you to victory.

Look for Relevant Experience

This is where things get spicy. Don’t just look for any coach; seek out a coach who’s walked the path of fire—preferably in dragon-proof boots. You want someone who’s navigated the corporate jungles and emerged with their sense of humor intact. For example, if you’re a tech wizard, a coach who thinks Python is just a snake might not be the best fit for you.

Check for Credentials and Certifications

Sure, a coach with a wall of certifications might seem impressive, but let’s not confuse quantity with quality. Look for certifications that matter—the ones that scream “I’ve mastered this!” rather than just “I attended a seminar.” In the R.A.M.S framework, we emphasize Mastery, not just participation. Seek out coaches who are accredited by bodies like the International Coach Federation (ICF) because, let’s be honest, you want a coach who’s a black belt in leadership, not a white hat in attendance.

Look for a Good Fit

Now, for the fun part! Finding a coach isn’t like swiping right in hopes of a perfect match. This is more serious—it’s about finding someone whose vibes don’t just tickle your fancy, they light up your entire leadership circuitry. The right coach should resonate with your personality, challenge your ideas, and maybe even finish your sentences. It’s a relationship, after all, and every great relationship is built on understanding and a bit of mind-reading, right?

Ask for Referrals

Talk about controversial! Some say it’s not what you know, but who you know. I say it’s who will vouch for you when the chips are down. Tap into your network. Ask the tough questions of those who’ve walked this path before you. And listen—not just to the successes, but to the tales of woe too. They often hold the juiciest insights.

Evaluate the Coaching Process

Before you sign on the dotted line, understand the battlefield. What’s the coach’s strategy? Is there a plan, or are they just winging it? In the R.A.M.S methodology, Systems are key. Without a system, you’re just a wandering nomad. Look for a coach with a clear, structured approach that matches your style—be it weekly check-ins, action items, or spontaneous midnight motivational calls (hey, we all need them sometimes).


Choosing the right executive coach is a quest—think of it as your personal Odyssey. It’s about more than finding someone who can merely advise; it’s about finding a catalyst who will thrust you into the stratosphere of professional achievement and personal growth. Remember, the road to finding a great coach is paved with questions, and the more you ask, the clearer your path will become.

And finally, keep your humor about you. The journey might be tough, but with the right coach, you’ll not only survive—you’ll thrive, laugh, and maybe even conquer the world (or at least the boardroom). Here’s to finding your coach, your champion, and perhaps, your most formidable ally.

Are you ready to turn the page on your leadership journey? Because your coach is out there, waiting to start the next chapter with you. Let’s make it a story worth reading!

Ready to Ignite Your Leadership Journey?

Don’t just dream about excellence—make it your reality! Schedule your Adventure Call with Baz today and start crafting your personal path to success. Dive deep into the R.A.M.S method with Baz and discover how targeted coaching can transform not just your career, but your entire outlook. Your adventure awaits—are you ready to answer the call?

Schedule Your Adventure Call with Baz Now

Best Practices Branding Marketing

10 Customer Engagement Strategies – How to Better Engage Your Customers

Engaging with your customers is a key component to growing your business and building a loyal following, and these 10 customer engagement strategies can help you increase that customer engagement factor. Effective engagement strategies can significantly boost customer interactions and overall satisfaction in this dynamic business environment. 

From innovative tech tools like customizable NFC BrandStands to classic techniques such as personalized content and loyalty programs, this article explores ten practical strategies to enhance customer engagement. These insights are tailored to help you connect more meaningfully with your audience and foster lasting relationships.

1. Leverage Customizable BrandStands

In today’s market, standing out is more crucial than ever. A unique tool like the BrandStand offers a smart solution. These NFC-enabled stands allow customers to interact with your business with just a tap of their smartphone. 

You can customize these stands with your branding and direct customers to any URL — from social media pages to special promotions. This not only enhances the customer experience but also puts your brand front and center in a tech-savvy, engaging manner. Find this cool innovative new product here:


2. Create Compelling Content

Content is king, and engaging content keeps customers coming back. Develop blog posts, videos, and social media content that provide value to your audience. Educational how-tos, entertaining stories, and insightful interviews can make your brand a part of your customers’ daily lives. It takes less time than you might think!

3. Utilize Social Media Interactively

Social media is a great tool for engaging directly with customers. Use polls, stories, and live streams to create interactive experiences. Responding promptly to comments and messages personalizes customer interactions and builds stronger relationships. You don’t have to dominate from day 1 – just start with a post, and build as you have bandwidth.

4. Offer Exclusive Deals

Everyone loves a good deal. Offer special discounts or exclusive products to your loyal customers. This not only rewards them but also encourages others to join your customer base in anticipation of similar benefits.

5. Host Events and Webinars

Organize events and webinars that your customers can attend either online or in person. These gatherings are great for building community and educating your audience about your products or services. They also provide an excellent opportunity for direct feedback and customer interaction.

6. Implement Loyalty Programs

Loyalty programs reward repeat customers and give them an incentive to continue doing business with you. Points systems, special member discounts, affiliate programs and early access to new products are ways to keep your customers engaged and appreciated.

7. Personalize Customer Experiences

Personalization can significantly boost customer engagement. Use data analytics to tailor recommendations, content, and offers to individual customer preferences. This shows customers that you understand and value their unique needs and tastes.

8. Encourage Reviews and Testimonials

Positive reviews and testimonials are powerful. Encourage your satisfied customers to share their experiences online. This not only improves your credibility but also attracts new customers who trust peer recommendations.

9. Use Email Marketing Wisely

Email remains a powerful marketing tool when used correctly. Send regular updates, but keep them relevant and engaging. Segment your email lists to ensure that the right messages reach the right people. Also, consider using automation to personalize these communications further. The best segmentation tool out there just might be Klaviyo, which has a generous free version to get you started.

10. Provide Excellent Customer Service

Outstanding customer service can turn a casual customer into a loyal one. Ensure that your team is responsive, empathetic, and proactive. Offering multiple channels for support — such as chat, email, and phone — ensures that you are accessible to your customers whenever they need you.

Engaging with customers is an evolving process. What works today might need adjustment tomorrow, so stay flexible and responsive to your customers’ changing needs and preferences.

Best Practices Growth Strategy

Why Operating as a Sole Proprietor Might be Holding You Back from Creating Generational Wealth

Why Operating as a Sole Proprietor Might be Holding You Back from Creating Generational Wealth

Are you striving to create lasting generational wealth but feel like you’re hitting a ceiling? If you’re operating as a sole proprietor, you might be unintentionally limiting your potential for financial success. Here are five compelling reasons why this business structure could be holding you back.

  1. **No Legal Separation: **

As a sole proprietor, there is no legal distinction between you and your business. This means that your personal assets are at risk if your business faces financial trouble or legal issues. By operating as a corporation or LLC, you can create a legal separation, protecting your personal assets from business liabilities.

  1. **Limited Tax Deductions: **

Sole proprietors have limited tax deductions compared to corporations or LLCs. With only 15-20 deductions available on a Schedule C or Schedule E, you could be missing out on significant tax savings. By transitioning to a different business structure, you can take advantage of a wider range of deductions, reducing your tax burden.

  1. **Inability to Build Separate Credit Profiles: **

Operating as a sole proprietor means that your business and personal credit profiles are intertwined. This can make it challenging to build a strong business credit profile, which is crucial for accessing financing and growing your business. By forming a corporation or LLC, you can establish a separate credit profile for your business, increasing your access to credit over time.

  1. **Higher Tax Brackets: **

Sole proprietors are taxed at individual tax rates, which means that the more money you make personally, the higher your tax bracket. This can result in a higher tax burden compared to operating as a corporation, which may offer more favorable tax rates and deductions.

  1. **Business Succession: **

If you pass away as a sole proprietor, your business dies with you. This can have significant implications for your family and the future of your business. By forming a corporation or LLC, you can ensure that your business can continue to operate after your passing, providing a legacy for future generations.

At Controllers, Ltd, we specialize in corporate structure, compliance, asset protection, tax strategies, and estate planning. If you’re ready to take the next step towards creating lasting generational wealth, schedule a call with one of our experts today. Visit www.calendly.com/stephan-controllers or call our office at (775) 384-8124 to get started.

Don’t let operating as a sole proprietor hold you back from achieving your financial goals. Contact Controllers, Ltd today and discover the benefits of a more strategic business structure.


Best Practices Sales Training Skills

Is Remote Training Putting Your Company Data at Risk?


By Evan Hackel

Data security has come a long way since December 2005, right? That was the month when somebody popped open a car trunk and stole a laptop that contained the records of 230,000 Ameriprise Financial customers.  Suddenly, data security became a big concern, executives heard the word “firewall” for the first time, and companies scrambled to protect themselves.

But how much has computer security really improved? You have to wonder. Only a few years ago, the records of 74,000 current and former Coca-Cola employees were compromised when laptops were stolen from company headquarters in Atlanta.

That’s really bad. But the most pressing question is, how secure is your company data? And because we are a training company, we need to ask . . .

Are your training platforms exposing your company to attacks from hackers?

It’s a troubling question, especially if you deliver training to employees in multiple locations:

  • Your trainees are logging onto Wi-Fi in Starbucks and other public places across the country. Does that expose you to risk?
  • You’ve got a powerful new distributed system that lets employees do their training on their smartphones. But is that safe? What if one of your trainees loses a phone? Does that put your company data at risk?
  • You maintain stringent security in company headquarters, but what’s going on in your regional offices? Can you be sure that laptops and workstations are secure? Remember the hard lesson that Coke learned when company laptops were lifted in Atlanta.

Proactive Steps to Take

It’s reassuring to know there are ways to make sure remote laptops, tablets and phones do not give hackers access to your company data. Here are some defenses to keep in mind:

  • Remember, the cloud can be a great defense. When your training materials reside in the cloud – in effect, on servers that are maintained by your training company, not by you in house – it is virtually impossible for hackers to use them as entry-points to get into your company’s servers or company records. And if your training modules are organized in separate “silos” so that trainees can access only one training area at a time, you have even more security.
  • Be sure that trainees are using two-step encrypted passwords to log into your system. “Two-step” means that each trainee must enter two individual credentials to start training – such as a username and a strong password that passes muster. “Encrypted” means that the username and password are “scrambled” so they cannot easily be copied over Wi-Fi or by remote hackers. Also, let trainees know that they are required to log off as soon as they complete different training units. That prevents phone thieves from stealing phones and having easy access to your training materials.
  • Make sure robust security protocols are being followed in all company locations. You know your company and its structure better than we do, so you know the obstacles you might be facing in this area.  To make sure that protocols are followed, you might have to deliver regular security training to divisional or regional supervisors. You might also need to have your training director take on the role of security officer by making sure that company security directives are being followed.

Prevention Is Better than Fixing a Breach

One certain thing is that it is much better to take preemptive steps to protect your security than it is to repair the damage after a breach has taken place. When selecting a training development company for distributed training, the best course is to choose one with the expertise to build security defense into your plans from day one.

Best Practices Growth Personal Development

A No-Nonsense Guide to Unsticking Yourself and Crushing Goals (For those who will only listen to themselves)

Get Over the Earwax? Sticking your pinky in your ear only to judge how much wax is building up won’t get S*** done—enough with the excuses and the self-pity. Feeling stuck is no excuse for inaction. It’s time to cut through the crap, face reality, and get your act together. I’m not here to coddle or sympathize; I’m here to kick your excuses to the curb and whip you into shape.

Get Over the Earwax? Sticking your pinky in your ear only to judge how much wax is building up won’t get S*** done—enough with the excuses and the self-pity. Feeling stuck is no excuse for inaction. It’s time to cut through the crap, face reality, and get your act together. I’m not here to coddle or sympathize; I’m here to kick your excuses to the curb and whip you into shape.

Get Specific or Get Lost – Quit the vague daydreams about success. Define your goals with surgical precision. Short-term, long-term – I don’t care. Make them Specific, Measurable, Achievable, Relevant, and Time-bound (SMART). No wishy-washy aspirations allowed. Break them down into bite-sized tasks, or quit wasting my time.

Get to the Meat and Potatoes – You can’t do it all. Figure out what’s crucial and what’s fluff. Stop procrastinating and start prioritizing. What goals will make a real impact on your life? Prioritize them and stop dilly-dallying on the insignificant. Forget the peas.

No More Navel-Gazing –  Take a brutally honest look at your life. What’s working? What’s not? It doesn’t matter if it’s yours or someone else’s; focus on what matters. Forget the fluffy introspection; identify areas where you’re slacking. It’s time to confront your shortcomings head-on. This isn’t therapy; it’s a reality check.

Execute or Evacuate Enough with the plans; it’s time for action. Develop a detailed, no-nonsense action plan for each goal. Break it down into steps and execute. No room for laziness here. Celebrate victories, sure, but only if they’re earned through sweat and effort.

Accountability: No More Lone Wolf Bull.You’re not an island, David. Share your damn goals with someone. A friend, a family member, I don’t care who, but let someone hold you accountable. No more hiding behind excuses. If you fail, you’re answerable.

Adaptability: Flexibility, not Weakness Life changes, deal with it. Be adaptable, but don’t use it as an excuse to slack off. It adapts to every situation, like steel’s strength and leather’s flexibility and durability. Adjust your sails when needed, but keep moving forward. If you’re not adapting, you’re stagnating. We don’t do stagnation.

Self-Care: Not an Option, It’s a Necessity Your well-being matters, but don’t use self-care as an excuse to become soft. Prioritize your physical and mental health, but don’t turn it into a spa day. Get enough rest, exercise, and relaxation, but don’t let it become a crutch.


This isn’t a gentle nudge; it’s a wake-up call. Get off your excuses, set tangible goals, and take massive action. Your growth and well-being depend on it. No more BS – it’s time to crush it. You’ve got this, but only if you’re willing to work for it.

Try Brutal Candor When All Else Fails



Best Practices Growth Leadership

Get Everyone Looking Up (C-Suite TV)

Do you ever feel more like a referee than a manager? Do you constantly field complaints or resolve arguments between your people? Is being asked to take sides in your employees’ disagreements wearing you out? You need your people working on your goals, not bickering about theirs. In this episode of C-Suite TV’s One Small Step, learn to quit your job as the dysfunctional parent of quarreling children and get back to running your organization through the professionals who oversee different parts of your output.

Like this and want more? Watch more of “One Small Step” on C-Suite Network TV. And, Visit the Group Harmonics Industry Intelligence Archive for ideas, whitepapers, and case studies about changing culture and how small practical actions can create large systemic results.

Best Practices Human Resources Operations

Enterprise Change Management Coach

Enterprise Change Management (ECM)

Enterprise Change Management (ECM) is a structured approach and set of processes that organizations use to manage and implement changes effectively within their business environment typically led by an Executive Change Coach to help the C-Suite plan and prepare for the change. It is a crucial discipline for businesses and institutions to adapt to new strategies, technologies, or organizational structures while minimizing disruptions and ensuring that employees can successfully transition to the new way of doing things.


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ECM typically involves the following key elements:

  1. Change Strategy: Developing a clear plan and strategy for the proposed change. This includes defining the goals, objectives, and expected outcomes of the change initiative.
  2. Change Leadership: Identifying and empowering leaders and champions who will guide and support the change process. Effective communication and visible leadership are essential in gaining buy-in from employees.
  3. Change Communication: Developing a communication plan to keep all stakeholders, including employees, informed about the change, its rationale, and its progress. Clear and transparent communication is crucial for managing resistance and uncertainty.
  4. Change Readiness: Assessing the organization’s readiness for change, including evaluating the capabilities, resources, and skills needed to implement the change successfully.
  5. Change Impact Analysis: Identifying how the proposed changes will affect different aspects of the organization, such as processes, workflows, and roles. This analysis helps in planning for mitigation strategies.
  6. Change Implementation: Executing the change plan, which may involve process redesign, training, technology adoption, and other activities necessary to bring about the desired changes.
  7. Change Monitoring and Feedback: Continuously monitoring the progress of the change initiative, collecting feedback from employees and stakeholders, and making adjustments as needed.
  8. Change Evaluation: Assessing the effectiveness of the change initiative against the established goals and objectives. This step helps in determining whether the desired outcomes have been achieved.

ECM is an essential practice for organizations looking to adapt to evolving market conditions, improve efficiency, and stay competitive. It is particularly relevant in healthcare settings, where changes in regulations, technologies, and patient care practices require careful management to ensure quality care and patient safety.

Enterprise Change Management Coach

An Enterprise Change Management (ECM) Coach plays a crucial role in helping enterprises, especially the C-suite executives, prepare for and navigate the complexities of organizational change. Here are ways in which an ECM Coach can assist in this process:

  1. Change Strategy Development: An ECM Coach works closely with the C-suite to develop a clear change strategy aligned with the organization’s goals and objectives. They help define the vision for the change, set priorities, and create a roadmap for implementation.
  2. Leadership Alignment: The coach helps senior leaders within the C-suite align their vision and messaging about the change. This ensures that key leaders are on the same page and can effectively communicate and model the desired behaviors for employees.
  3. Change Leadership Development: The coach identifies potential change champions within the C-suite and provides coaching and support to enhance their change leadership skills. This includes helping them understand their role in driving the change, managing resistance, and fostering a culture of adaptability.
  4. Communication Planning: Effective communication is vital during change initiatives. The coach assists the C-suite in developing a comprehensive communication plan that addresses the needs of different stakeholders. This includes crafting key messages, determining the timing of communications, and selecting the appropriate channels.
  5. Stakeholder Engagement: An ECM Coach helps the C-suite identify and engage with key stakeholders both within and outside the organization. They assist in building relationships, gathering feedback, and addressing concerns to ensure a smoother transition.
  6. Change Readiness Assessment: The coach helps assess the readiness of the C-suite and the organization as a whole for the proposed changes. They identify any gaps in skills, resources, or knowledge and work with the C-suite to address them.
  7. Conflict Resolution: During times of change, conflicts can arise within the C-suite or among senior leaders. The ECM Coach facilitates conflict resolution processes to ensure that any disagreements do not hinder the progress of the change initiative.
  8. Performance Metrics and Monitoring: Together with the C-suite, the coach defines key performance indicators (KPIs) to measure the success of the change. They establish mechanisms for monitoring progress and provide regular feedback to the C-suite to make informed decisions.
  9. Continuous Improvement: An ECM Coach promotes a culture of continuous improvement within the C-suite by encouraging feedback, learning from experiences, and adjusting the change strategy as needed.
  10. Sustainability: Once the change is implemented, the coach helps the C-suite ensure that the new practices and behaviors become ingrained in the organization’s culture, and the change is sustained over the long term.

Overall, an ECM Coach serves as a trusted advisor and guide for the C-suite, offering expertise in change management methodologies and strategies. They help the C-suite navigate the challenges of change, enhance leadership capabilities, and increase the likelihood of successful change implementation within the enterprise.

Hiring a Change Management Company

Hiring a change management Coach, Consultant or Company is a crucial decision for any organization looking to implement significant changes. To ensure that you choose the right partner, consider the following checklist:

  1. Define Your Needs and Objectives:
    • Clearly outline your organization’s goals and objectives for the change initiative.
    • Identify the specific areas where you need assistance from a change management coach or company.
  2. Experience and Expertise:
    • Evaluate the coach or company’s experience in change management.
    • Assess their expertise in your industry or sector, as industry-specific knowledge can be valuable.
  3. Credentials and Certifications:
    • Check if the coach or company holds relevant certifications in change management, such as Prosci, ACMP, or similar credentials.
  4. References and Case Studies:
    • Ask for references and case studies from past clients who have undertaken similar change initiatives.
    • Contact these references to inquire about their experiences and outcomes.
  5. Methodology and Approach:
    • Understand the coach or company’s approach to change management.
    • Ensure their methodology aligns with your organization’s values and culture.
  6. Customization:
    • Determine if the coach or company can tailor their approach to meet your organization’s unique needs and challenges.
  7. Communication and Collaboration:
    • Assess their communication style and ability to collaborate effectively with your team.
    • Ensure they can work closely with your leadership and staff.
  8. Change Leadership Support:
    • Inquire about their ability to support your C-suite and senior leadership in driving the change.
    • Verify their experience in coaching leaders through change initiatives.
  9. Training and Workshops:
    • Determine if they offer training and workshops to build change management capabilities within your organization.
  10. Resource Allocation:
    • Clarify the resources required from your organization, such as time commitments, personnel, and access to data.
  11. Cost and Budget:
    • Obtain a detailed cost proposal, including fees, expenses, and any additional charges.
    • Ensure the pricing aligns with your budget constraints.
  12. Timeline and Milestones:
    • Define the project timeline and specific milestones.
    • Ensure the coach or company can meet your desired implementation schedule.
  13. Feedback and Continuous Improvement:
    • Discuss how they gather and incorporate feedback during the engagement.
    • Inquire about their approach to continuous improvement throughout the change process.
  14. Contract and Legal Considerations:
    • Review the contract thoroughly, including terms, deliverables, and termination clauses.
    • Consider legal aspects, such as confidentiality and data protection.
  15. Alignment with Values and Culture:
    • Ensure that the coach or company’s values align with your organization’s culture and principles.
  16. References and Background Checks:
    • Conduct background checks on the coach or company to verify their reputation and history.
  17. Exit Strategy:
    • Define an exit strategy in case the partnership does not meet your expectations.
  18. Measuring Success:
    • Establish key performance indicators (KPIs) to measure the success of the coaching or consulting engagement.
  19. Flexibility and Adaptability:
    • Assess their ability to adapt to unforeseen challenges or changes in project scope.
  20. Legal Agreements:
    • Have a legal agreement in place that covers all aspects of the engagement, including confidentiality, intellectual property, and dispute resolution.

By thoroughly evaluating potential change management coaches or companies against this checklist, you can make an informed decision that aligns with your organization’s needs and ensures a successful change management initiative.

Best Practices Skills

How to Save a Webpage as a PDF

Saving a webpage as a PDF can be a super handy skill, whether you’re looking to preserve a copy of your online boarding pass, keep a recipe for future reference, or save an important article for work or school. The process of how to save a webpage as a PDF varies slightly depending on your device and browser, but don’t worry, it’s pretty straightforward. So let’s dive into how to save one page as a PDF – a webpage, that is.


How to Save a Webpage as a PDF on Mac

If you’re a Mac user, you’re in luck because macOS makes this process really easy.

  1. Open the Webpage: First, open Safari (or your browser of choice) and navigate to the webpage you want to save.
  2. Print the Page: Click on ‘File’ in the menu bar at the top of the screen, and then select ‘Print’ or simply press Command + P.
  3. Choose ‘Save as PDF’: In the Print dialog box, look for a dropdown menu at the bottom left corner. Click on it and choose ‘Save as PDF’.
  4. Save the File: Finally, name your file, choose a location to save it, and hit ‘Save’. Voila! Your webpage is now a PDF.

How to Save a Webpage as a PDF in Chrome

Chrome is a popular browser and saving a webpage as a PDF is a breeze here too.

  1. Access the Webpage: Open Chrome and go to the webpage you want to save.
  2. Open Print Settings: Click on the three dots in the upper right corner to open the menu, then click ‘Print’ or simply use the shortcut Ctrl + P (Cmd + P on Mac).
  3. Select ‘Save as PDF’: In the Print settings, under ‘Destination’, select ‘Save as PDF’.
  4. Save Your PDF: Choose your desired print options (like layout and scale), then click ‘Save’. Pick where to save your file, name it, and you’re done.

How to Save an Entire Webpage as a PDF

Sometimes webpages are long, and you want to make sure you capture everything, not just what’s visible on the screen.

  1. Open the Webpage: Go to the webpage you want to save in your browser.
  2. Access Print Options: This is usually done through the browser menu or a shortcut like Ctrl + P or Command + P.
  3. Adjust Settings: Before saving, make sure to adjust the settings to include all content. This might mean selecting ‘Background graphics’ or changing the layout.
  4. Save as PDF: Finally, save the webpage as a PDF as previously described in the Chrome or Mac section.

How to Save a Webpage as PDF

If you’re not using Chrome or a Mac, here’s a more general approach.

  1. Open the Webpage: Using your preferred browser, navigate to the page you want to save.
  2. Find the Print Option: This can usually be found in the browser’s menu or by right-clicking on the webpage. Alternatively, use the print shortcut for your operating system.
  3. Select ‘Print to PDF’ or Similar Option: Look for an option that says ‘Print to PDF’, ‘Save as PDF’, or something similar in the print dialog.
  4. Save the File: Choose where to save your file, give it a name, and click ‘Save’.

How to Save a Whole Webpage as a PDF

For those extra-long webpages that don’t seem to end, here’s how you can save them in their entirety.

  1. Open the Webpage: Navigate to the webpage you wish to save.
  2. Initiate Print Command: Use your browser’s print function, usually found in the menu or via a shortcut (Ctrl + P or Command + P).
  3. Choose PDF as Destination: In the print dialog, make sure to select a PDF option as your destination.
  4. Adjust Print Settings: Ensure settings like ‘Print Backgrounds’ are enabled if you want to capture the webpage in full glory.
  5. Save the PDF: Name your file, select a saving location, and hit ‘Save’.

Each of these methods should get you a neat PDF of your desired webpage. Remember, the process might vary slightly depending on the browser version or the operating system updates, but the core steps remain largely the same. Happy saving!

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