C-Suite Network

Categories
Money Sales Women In Business

Gratitude, Fear, and Optimism: A Simple Way to Overcome Life’s Challenges

If I could show you a way to be much happier, incur no out-of-pocket cost, and you can start to receive benefits much faster than an Amazon Prime delivery, would you be interested?

Just practice Gratitude and The Love of Learning.

Gratitude. Being grateful takes up space in the brain that might otherwise be occupied by fear. Being fearful happens to be one of the root causes of many mistakes. Once that space is filled with gratitude, certain things begin to happen

Gratitude also leads to feelings of optimism. Optimists outperform pessimists by 31 percent. 

Gratitude leads to better thinking. 

Gratitude reduces stress. When you’re under stress, your body releases cortisol, a hormone that decreases your creativity, problem-solving capacity, and life span.

Many studies have shown people receiving pensions are much more grateful and outlive people who live off the ups and downs of their market portfolios.

Staying grateful is the best way to overcome life’s challenges.

What can you be grateful for right now? Even simple things like your cup of tea or coffee this morning will work. Having a family member or friend or just waking up today. The list is endless, so make yourself a checklist!

Love of learning is the other key factor in personal happiness.

We’re dealing with continuous change and overwhelming information, which is not slowing down. So, when confronted with a problem, we may need to learn something new. This new situation forces some of our brain’s warning lights to go on for many of us, alerting us that we are in new territory and trying to get us back to the comfort zone that worked before.

Once you realize that your current level of knowledge is not insufficient for a solution and your mind is working against you, the Love of Learning will allow you to learn these new things by overriding the brain’s comfort zone. Instead of stressing, you can calmly approach the concern and not be deterred by the brain’s warning lights. Now it’s full steam ahead as you confidently approach the problem because you love to learn.

 

For more Healthy Money Tips Listen to our PodCast “Money 911”

Meet with Kris Miller – Financial Fitness Strategy Sessions

https://healthymoneyhappylife.com/

Kris@HealthyMoneyHappyLIfe.com

(951) 926-4158

 

Categories
Body Language Branding Money Networking Sales

EMPOWER YOUR WORKFORCE: PROMOTE INFORMED FINANCIAL DECISIONS, SAVING HABITS, AND WORKPLACE EDUCATION

Many people may lack the basic math skills and financial know-how to make decisions. One of my favorite books, which I reread from time to time, is the 1988 book Innumeracy by John Paulos; he coined the book’s title from people being slow in math as compared to illiterate. Math and money are very different, and learning the differences is crucial to building wealth securely.

Even though many adults across generations were functioning with medium levels of financial literacy, too many workers today possess low levels of Personal Financial Proficiency (PFP) and have difficulty applying financial decision-making skills to real-life situations.   

Here are a few general questions about everyday financial situations that stumped so many:

  • Determining wages and take-home pay, 
  • Questions about investment types, risk, and return, 
  • Understanding specific risk economic outcomes risk
  • Understanding that 401(k) are not pensions

This is where Americans exhibit the lowest scores, with less than one-third answering correctly.

Lack of financial understanding affects all ages and socioeconomic levels. The result is those who fall into the limited PFP category, even though financially literate, may not manage their financial resources effectively and may feel intimidated by retirement, budgeting, tax planning, and Social Security topics.

One way to help everyone become more confident about their personal finances is by building a solid foundation with Financial Proficiency. 

Financial literacy dark secret

People with higher levels of financial literacy “fluency bias.” are more likely to build weak foundations to support their financial houses. Sadly, in this case, a little knowledge is dangerous and prevents many from developing a strategy that works and won’t leave you in a pickle as you get to retirement age.

For more Healthy Money Tips Listen to our PodCast “Money 911”

Sign up for a Financial Fitness Strategy Session:  Meet with Kris Miller – Financial Fitness Strategy Sessions

You can reach me at Kris@HealthyMoneyHappyLIfe.com, (951) 926-4158

 

Categories
Personal Development Sales

10 Sales Tips for Asking More Effective Questions

By: Dr.  Tony Alessandra

What is the #1 rule in sales? Ask more questions! Sometimes the most knowledgeable expert is the most likely to fall into the trap of talking too much. Remember to slow down and let your prospective client do most of the talking. Study after study tells us that the most effective sales tips a trainer or manager can reinforce involve asking a lot of questions. Hall-of-fame keynote speaker on the subjects of sales and customer service, Dr. Tony Alessandra, shares his top 10 sales tips for asking more effective questions…

1) Ask permission.

In some situations, it’s understood that you’re there to gather information. In other situations, it’s appropriate to show respect by asking permission to ask questions.

Example question: “May I ask you some questions about your business?”

This may be a rhetorical question, but it’s worth asking anyway.

2) Start broad, and then get specific.

Broad, open-ended sales questions are a good way to start gathering information. They put your prospect at ease because they allow any type of response.

Example question: “Could you tell me about your business?”

This is a non-threatening way to begin. Listen to what your prospect says and what she omits. Both will suggest areas to explore in greater depth, such as, “Could you tell me more about how absenteeism impacts your bottom line?”

3) Build on previous responses.

Any good interviewer knows that the most logical source of questions comes from the interviewee’s responses. Dovetail your questions with the responses by listening for key words.

Example question roleplay:

[Prospect] “I own six flower shops that specialize in large event decorating.”  

[Salesperson] “You specialize in large events. Why did you choose that niche?”

[Prospect] “Lower overhead. I can work out of a warehouse rather than a storefront. I don’t have to maintain perishable stock; I order in large quantities only when needed, which keeps my prices down.”

[Salesperson] “What do you mean by large events? How would you define that? What are the minimum orders?”

4) Use the prospect’s industry jargon, if appropriate.

If you’re talking to an expert, show your expertise by sounding as if you’ve spent your whole life in his industry. If you’re talking to a neophyte, don’t embarrass him with your technical jargon. This is especially true in retail sales in which customers look to salespeople for guidance, not confusion.

Every field has its own jargon, and you may be an expert in yours; however, your prospect may not be as well versed as you. Avoid questions that will confuse your prospect or worse, make him feel inferior.

Example question not to ask“Was the baud rate of your present system satisfactory?”

Example question to ask:  “Were your telephone transmissions of data fast enough?”

5) Keep questions simple.

If you want useful answers, ask useful questions. Convoluted or two-part questions should be avoided. Ask straightforward questions that cover one topic at a time. It’s best to ask for one answer at a time.

Example question not to ask: “What do you think about the marketing plan and will the new ad campaign confuse customers and would that confusion actually be beneficial to the long-term product growth?”

This will not produce a meaningful answer. If you ask a two-part question, people tend to either answer the second part only or only the part they were interested in or felt safe with. One question at a time!

6) Use a logical sequence for your questions.

Prospects like to know where your questions are headed. If they can’t tell, they may suspect you’re manipulating them. By following keywords and asking sales questions in a logical order, you will keep your intent clear and build trust.

7) Keep questions non-threatening.

Start off safe, general, and non-threatening. That means asking open-ended questions that don’t touch on sensitive subjects. Later, after you have built up trust — and when it is appropriate — you can ask about financial ability, business stability, credit rating … anything relevant.

Example questions: Here’s a post that highlights seven questions one sales rep uses to ask more intense questions in a light and friendly manner. 

 

8) If a question is sensitive, explain its relevance.

It makes sense to justify a sensitive question to your prospect. After all, she has a right to know why you are asking.

Example questions: Here’s a post on how to ask sensitive sales questions without upsetting your prospects.

9) Focus on desired benefits.

Many prospects will not know all the benefits of your product or service. Therefore, don’t ask them what benefits they are looking for; tell them what benefits will be theirs! When you ask them what they want, have them generalize about the improvements they would like to see.

10) Maintain a consultative attitude.

Remember, you’re a liaison between your company and your customers; you are a consultant. As such, you want to question your prospect in a way that will yield the maximum amount of information with the least effort. To do so, take the pressure off the questions. Ask them in a relaxed tone of voice. Give time for the answers, even if it means sitting quietly and waiting. Don’t be in a hurry to get to your next appointment. The investment you make in time now will pay off handsomely when the prospect evolves into an annuity.Dr. Tony Alessandra has a street-wise, college-smart perspective on business, having been raised in the housing projects of NYC to eventually realizing success as a graduate professor of marketing, internet entrepreneur, business author, and hall-of-fame keynote speaker. He earned a BBA from Notre Dame, a MBA from the Univ. of Connecticut and his PhD in marketing from Georgia State University (1976).

Known as “Dr. Tony” he’s authored 30+ books and 100+ audio/video programs. He was inducted into the NSA Speakers Hall of Fame (1985) and Top Sales World’s Hall of Fame(2010).  Meetings & Conventions Magazine has called him “one of America’s most electrifying speakers”.

Dr. Tony is also the Founder/CVO of  Assessments 24×7.  Assessments 24×7 is a global leader of online DISC assessments, delivered from easy-to-use online accounts popular with business coaches and Fortune 500 trainers around the world.  Interested in learning more about these customized assessment accounts? Please CONTACT US

Categories
Personal Development Sales

Executive Briefings: The Model of R.E.A.L. Leadership

By Thomas White for Huffington Post

In my work, I meet business leaders from all over the world who have advice, stories and personal tips to provide. I sit down with these leaders to give them the opportunity to provide current business advice and give a glimpse to their personal stories as a business leader.

This week I interviewed Joe Hart, President and CEO of Dale Carnegie Training, an organization whose founder pioneered the human performance movement over 100 years ago and has continued to succeed and grow worldwide, through constant research and innovation building on its founding principles. Dale Carnegie Training has more than 3,000 trainers and consultants, operating in 300 offices in over 90 countries impacting organizations, teams and individuals. Dale Carnegie Training’s client list includes more than 400 of the Fortune Global 500, tens of thousands of small to mid-sized organizations and over 8 million individuals across the globe.

Dale Carnegie does a lot of research in regard to leadership. What are the traits that make up a great leader?

Dale Carnegie Training initially conducted research on this subject in 2015 in the United States and Brazil. We were so intrigued with what we had found that we expanded the research to 13 additional countries. Some of the key questions we found included: what are the types of traits that really motivate someone to want to give their best and what are the things that demotivate people. From this research we have characterized these to ‘R.E.A.L.’ or reliable, empathetic, aspirational and learning.


What makes a leader Reliable?

It refers to someone who is internally reliable. Internal reliability is someone being authentic. As people, we have great intuition, and we can tell when somebody is being consistent with who they are. They are internally reliable. But with external reliability people want to sense a level of integrity. Does the leader do things that they say they are going to do or do they say one thing and then do another?

Of the four traits, this one is absolutely foundational for the other three. It doesn’t matter if you’re empathetic, aspirational, or you’re an active leader, if do not have reliability, you do not have the core trust that you are building with people. If you do not have this trust with the people you work with or who you interact with then the other traits just will not matter.

What does it mean to be Empathetic as a leader?

Being empathetic means to really want to reach out and to be others-focused. It means to demonstrate a desire to listen, to care, to recognize the importance that other people have and to really give them the respect of hearing what it is that they have to say. Ralph Waldo Emerson once said, “In my walks, every man I meet is my superior in some way, and in that I learn from him.” So, an empathetic person is trying to learn, trying to listen and trying to demonstrate caring for the people around them.

There’s been a transformation of how leadership has been viewed over the decades. In the past, one might expect a leader to have all the answers, to show strong leadership qualities. Today, especially when you look at the millennial generation, people want to contribute to find out the answers. They want to have meaning in their work. They want to know the work they’re doing is valuable and that they are valued as a person. Someone who comes in and simply says, “Here’s what we’re going to do and you’re going to do it,” that is an immediate dis-engager for high percentages of people.”

What does a leader need to do to be someone who is Aspirational for the people that they are working with?

Leaders tend to focus on the bottom line. The finances are important and critical to the success of any business. However, to focus on those exclusively without a broader picture is not necessarily enough to connect with a lot of people. If a leader understands that people really want to have meaning in what they do, then simply hitting financial targets may not be enough. A leader not only needs to be focused on the details but also on why we are doing this at all and why what we are doing is important.

The financial parts and having targets are all important, but at the same time, to have something broader and something we can connect to that makes us feel like, “Yes, I’m really a part of something bigger and important, and I can go home and feel really good about that.”

How critical is it for a leader to also be a Learner?
It is very critical. Being a learner connects with empathetic in the sense that the learner says “I don’t have all of the answers”. The learner recognizes that mistakes are going to happen and they learn from that. They don’t necessarily like it but, they will embrace it and they won’t hesitate if they’ve made a mistake, to admit it, to address it and to move on. It’s about taking action. It’s about making mistakes. It’s about experience and judgement.

Follow Thomas White on Twitter: @ProfoundlySmple

Categories
Sales

Stop Giving Away Your Credibility And Your Power

Best Seller TV, the only show dedicated to covering today’s best-selling business books on C-Suite TV,  is announcing a new episode featuring C. Lee Smith, author of SalesCred: How Buyers Qualify Sellers.

Smith has been in sales for 35 years and has a passion for helping customers solve their pain points. He strongly believes that salespeople can create a positive outcome on prospects’ lives by helping them solve a problem and achieve their goals.

Smith wrote the book for people with short attention spans as he understands that salespeople and managers are busy people. Their company time should be spent closing deals, so the book sums up 140 points – something anyone can tweet, and then ask introspective questions. His goal was to get readers to get through it quickly so it can create an immediate impact, improve their behavior and credibility in order to improve their sales.

He wrote the book “because so many people that I see give away their power, give away their credibility, and the stupid things they do every day,” and he wanted to change that pattern.

Only 1 in 4 people in North America view salespeople as credible. While Smith  laments that sales professionals are often judged by their worst practitioners, he insists salespeople should have a high degree of credibility to potentially attract higher-level clients, gain acces to key decision-makers, and sell from a position of strength. He adds, “Credibility is a pre-requisite of trust. You cannot be a trusted advisor, and achieve trust unless you have credibility.”

However, having credibility doesn’t mean people trust you. These are two separate things that people often put together as one, when they should be separate.

Smith also discussed the most common mistakes salespeople make, such as failing to update their LinkedIn profiles, and offers one key best practice for those looking to increase their credibility, “Act like you’ve been there before.”

 

All episodes of Best Seller TV air on C-Suite TV and are hosted by TV personality, Taryn Winter Brill.

Best-selling author, speaker, and former Fortune 100 CMO Jeffrey Hayzlett created Best Seller TV to give top-tier business authors a forum for sharing thought-provoking insights, in-depth business analysis, and their compelling personal narratives.

“Trust is a key component in everything you do, including sales. When trust is combined with credibility that is what will make customers want to do business with you,” Hayzlett said. “Lee is a master of the sales process and his knowledge is on full display during this episode.”

For more information on TV episodes, visit www.csuiteold.c-suitenetwork.com/tv and for more information about the authors featured in Best Seller TV episodes, visit www.c-suitebookclub.com.

Categories
Personal Development Sales

10 Sales Tips for Asking More Effective Questions

By: Dr.  Tony Alessandra

What is the #1 rule in sales? Ask more questions! Sometimes the most knowledgeable expert is the most likely to fall into the trap of talking too much. Remember to slow down and let your prospective client do most of the talking. Study after study tells us that the most effective sales tips a trainer or manager can reinforce involve asking a lot of questions. Hall-of-fame keynote speaker on the subjects of sales and customer service, Dr. Tony Alessandra, shares his top 10 sales tips for asking more effective questions…

1) Ask permission.

In some situations, it’s understood that you’re there to gather information. In other situations, it’s appropriate to show respect by asking permission to ask questions.

Example question: “May I ask you some questions about your business?”

This may be a rhetorical question, but it’s worth asking anyway.

2) Start broad, and then get specific.

Broad, open-ended sales questions are a good way to start gathering information. They put your prospect at ease because they allow any type of response.

Example question: “Could you tell me about your business?”

This is a non-threatening way to begin. Listen to what your prospect says and what she omits. Both will suggest areas to explore in greater depth, such as, “Could you tell me more about how absenteeism impacts your bottom line?”

3) Build on previous responses.

Any good interviewer knows that the most logical source of questions comes from the interviewee’s responses. Dovetail your questions with the responses by listening for key words.

Example question roleplay:

[Prospect] “I own six flower shops that specialize in large event decorating.”  

[Salesperson] “You specialize in large events. Why did you choose that niche?”

[Prospect] “Lower overhead. I can work out of a warehouse rather than a storefront. I don’t have to maintain perishable stock; I order in large quantities only when needed, which keeps my prices down.”

[Salesperson] “What do you mean by large events? How would you define that? What are the minimum orders?”

4) Use the prospect’s industry jargon, if appropriate.

If you’re talking to an expert, show your expertise by sounding as if you’ve spent your whole life in his industry. If you’re talking to a neophyte, don’t embarrass him with your technical jargon. This is especially true in retail sales in which customers look to salespeople for guidance, not confusion.

Every field has its own jargon, and you may be an expert in yours; however, your prospect may not be as well versed as you. Avoid questions that will confuse your prospect or worse, make him feel inferior.

Example question not to ask“Was the baud rate of your present system satisfactory?”

Example question to ask:  “Were your telephone transmissions of data fast enough?”

5) Keep questions simple.

If you want useful answers, ask useful questions. Convoluted or two-part questions should be avoided. Ask straightforward questions that cover one topic at a time. It’s best to ask for one answer at a time.

Example question not to ask: “What do you think about the marketing plan and will the new ad campaign confuse customers and would that confusion actually be beneficial to the long-term product growth?”

This will not produce a meaningful answer. If you ask a two-part question, people tend to either answer the second part only or only the part they were interested in or felt safe with. One question at a time!

6) Use a logical sequence for your questions.

Prospects like to know where your questions are headed. If they can’t tell, they may suspect you’re manipulating them. By following keywords and asking sales questions in a logical order, you will keep your intent clear and build trust.

7) Keep questions non-threatening.

Start off safe, general, and non-threatening. That means asking open-ended questions that don’t touch on sensitive subjects. Later, after you have built up trust — and when it is appropriate — you can ask about financial ability, business stability, credit rating … anything relevant.

Example questions: Here’s a post that highlights seven questions one sales rep uses to ask more intense questions in a light and friendly manner. 

 

8) If a question is sensitive, explain its relevance.

It makes sense to justify a sensitive question to your prospect. After all, she has a right to know why you are asking.

Example questions: Here’s a post on how to ask sensitive sales questions without upsetting your prospects.

9) Focus on desired benefits.

Many prospects will not know all the benefits of your product or service. Therefore, don’t ask them what benefits they are looking for; tell them what benefits will be theirs! When you ask them what they want, have them generalize about the improvements they would like to see.

10) Maintain a consultative attitude.

Remember, you’re a liaison between your company and your customers; you are a consultant. As such, you want to question your prospect in a way that will yield the maximum amount of information with the least effort. To do so, take the pressure off the questions. Ask them in a relaxed tone of voice. Give time for the answers, even if it means sitting quietly and waiting. Don’t be in a hurry to get to your next appointment. The investment you make in time now will pay off handsomely when the prospect evolves into an annuity.Dr. Tony Alessandra has a street-wise, college-smart perspective on business, having been raised in the housing projects of NYC to eventually realizing success as a graduate professor of marketing, internet entrepreneur, business author, and hall-of-fame keynote speaker. He earned a BBA from Notre Dame, a MBA from the Univ. of Connecticut and his PhD in marketing from Georgia State University (1976).

Known as “Dr. Tony” he’s authored 30+ books and 100+ audio/video programs. He was inducted into the NSA Speakers Hall of Fame (1985) and Top Sales World’s Hall of Fame(2010).  Meetings & Conventions Magazine has called him “one of America’s most electrifying speakers”.

Dr. Tony is also the Founder/CVO of  Assessments 24×7.  Assessments 24×7 is a global leader of online DISC assessments, delivered from easy-to-use online accounts popular with business coaches and Fortune 500 trainers around the world.  Interested in learning more about these customized assessment accounts? Please CONTACT US.

Categories
Personal Development Sales

Executive Briefings: The Model of R.E.A.L. Leadership

By Thomas White for Huffington Post

In my work, I meet business leaders from all over the world who have advice, stories and personal tips to provide. I sit down with these leaders to give them the opportunity to provide current business advice and give a glimpse to their personal stories as a business leader.

This week I interviewed Joe Hart, President and CEO of Dale Carnegie Training, an organization whose founder pioneered the human performance movement over 100 years ago and has continued to succeed and grow worldwide, through constant research and innovation building on its founding principles. Dale Carnegie Training has more than 3,000 trainers and consultants, operating in 300 offices in over 90 countries impacting organizations, teams and individuals. Dale Carnegie Training’s client list includes more than 400 of the Fortune Global 500, tens of thousands of small to mid-sized organizations and over 8 million individuals across the globe.

Dale Carnegie does a lot of research in regard to leadership. What are the traits that make up a great leader?

Dale Carnegie Training initially conducted research on this subject in 2015 in the United States and Brazil. We were so intrigued with what we had found that we expanded the research to 13 additional countries. Some of the key questions we found included: what are the types of traits that really motivate someone to want to give their best and what are the things that demotivate people. From this research we have characterized these to ‘R.E.A.L.’ or reliable, empathetic, aspirational and learning.


What makes a leader Reliable?

It refers to someone who is internally reliable. Internal reliability is someone being authentic. As people, we have great intuition, and we can tell when somebody is being consistent with who they are. They are internally reliable. But with external reliability people want to sense a level of integrity. Does the leader do things that they say they are going to do or do they say one thing and then do another?

Of the four traits, this one is absolutely foundational for the other three. It doesn’t matter if you’re empathetic, aspirational, or you’re an active leader, if do not have reliability, you do not have the core trust that you are building with people. If you do not have this trust with the people you work with or who you interact with then the other traits just will not matter.

What does it mean to be Empathetic as a leader?

Being empathetic means to really want to reach out and to be others-focused. It means to demonstrate a desire to listen, to care, to recognize the importance that other people have and to really give them the respect of hearing what it is that they have to say. Ralph Waldo Emerson once said, “In my walks, every man I meet is my superior in some way, and in that I learn from him.” So, an empathetic person is trying to learn, trying to listen and trying to demonstrate caring for the people around them.

There’s been a transformation of how leadership has been viewed over the decades. In the past, one might expect a leader to have all the answers, to show strong leadership qualities. Today, especially when you look at the millennial generation, people want to contribute to find out the answers. They want to have meaning in their work. They want to know the work they’re doing is valuable and that they are valued as a person. Someone who comes in and simply says, “Here’s what we’re going to do and you’re going to do it,” that is an immediate dis-engager for high percentages of people.”

What does a leader need to do to be someone who is Aspirational for the people that they are working with?

Leaders tend to focus on the bottom line. The finances are important and critical to the success of any business. However, to focus on those exclusively without a broader picture is not necessarily enough to connect with a lot of people. If a leader understands that people really want to have meaning in what they do, then simply hitting financial targets may not be enough. A leader not only needs to be focused on the details but also on why we are doing this at all and why what we are doing is important.

The financial parts and having targets are all important, but at the same time, to have something broader and something we can connect to that makes us feel like, “Yes, I’m really a part of something bigger and important, and I can go home and feel really good about that.”

How critical is it for a leader to also be a Learner?
It is very critical. Being a learner connects with empathetic in the sense that the learner says “I don’t have all of the answers”. The learner recognizes that mistakes are going to happen and they learn from that. They don’t necessarily like it but, they will embrace it and they won’t hesitate if they’ve made a mistake, to admit it, to address it and to move on. It’s about taking action. It’s about making mistakes. It’s about experience and judgement.

Follow Thomas White on Twitter: @ProfoundlySmple

Categories
Body Language Human Resources Management Negotiations Sales Skills Women In Business

“Never Again Be Vulnerable To Hidden Body Language Aggression“ – Negotiation Insight

“Reading body language accurately has many advantages. Detecting hidden aggression is one of them.” -Greg Williams, The Master Negotiator & Body Language Expert.

 

“Never Again Be Vulnerable To Hidden Body Language Aggression“

 

One member of a negotiation team said to the other, that meeting became ruckus quickly. At first, I couldn’t tell if the other side’s leader was being passive-aggressive, or if he perceived our proposals to be inappropriate or repulsive. But then, I knew he was upset by the body language gestures he emitted. They pointed towards outright aggression. That’s when I knew things were about to get ugly. What body language signs did you observe that indicated he was about to become aggressive, was the question asked by the man’s associate.

When someone’s about to become aggressive, do you know what signs to note? It’s essential to be able to understand the nonverbal and body language signals that indicate imminent hostilities. Doing so will allow you the time to deflect or redirect such efforts. Continue, and you’ll discover five body language signals that foretell pending aggression.

Blustering:

“I’m going to put my foot so far up your rear that it’ll come out of your mouth.” “Yeah! And what do you think I’ll be doing while you’re trying to put your foot up my rear?” Blustering occurs in many forms. When it’s verbal, it’s easy to see and understand. Because words are used to convey one’s sentiments, which decreases the misperception of one’s intent. But blustering also occurs through one’s body language. A person portrays it by puffing out their chest, extending the outreach of their arms on both sides, and even in the stance that slightly projects one foot slightly ahead of the other. In each instance, that person is positioning himself for the pending aggression that’s he’s considering. And, depending on how heated the environment, he may not be consciously aware of the behaviors he’s committing. And that’s why you should take note. By doing so, you’ll have the opportunity to temper his behavior before it reaches the point of uncontrollability.

Eyes:

Darting – When someone is agitated, and they begin quickly scanning the environment with their eyes, they’re in assessment mode. This gesture alone does not indicate pending aggression on this person’s behalf. But coupled with other signs such as flaring nostrils, protruding chin, and fist/hand flexing, darting eyes lends more credence to the probability that pending aggression is increasingly heightening.

Narrowing – When someone’s eye focus becomes narrow, they’re lending more emphasis on the subject of their attention. That means they’re blocking out other distractions to assess what they might do next to thwart the unpleasantness they’re experiencing. When you see someone narrowing their eyes on you, raise your awareness of their pending intent. They may be in the process of becoming aggressive.

Pupil Dilation – Pupil dilation is another silent display that someone exhibits when they get excited. Dilation can occur from the natural excitement one experiences from being in a pleasant environment too. But you can instinctively tell by someone’s demeanor if they’re happy or agitated. That’s also the insight to seek to determine if they’re becoming annoyed by an adverse action they perceive stemming from you.

 

Flaring Nostrils:

Nostril flaring is one of the most telling signs indicating pending aggression. A person flares their nostrils as a way to get more oxygen into their bloodstream. And in adverse situations, that can be the preparation leading to aggression. The more the person engages in that act, the more they’re preparing to become aggressive.

 

Chin/Jaw:

An outward thrust chin is a silent signal stating that the owner of the action is displaying his desire to take a portion of your space. Conversely, when people tuck their chin, they’re demonstrating the need to protect themselves. Thus, you should perceive the outward thrust of someone’s jaw as saying, I’m not afraid of you. If they take a step(s) towards you while displaying that gesture, they’re becoming more defiant and more aggressive. You can stand your ground or back up. If you hold your position, you’ll be stating with your action that you’re not afraid of them either  – now what? In either case, be aware of where tension resides and adopt the measure that’s best suited to combat it.

 

Hand/Fist:

Flexing – If you observe someone flexing their hand in a negative environment, it may be an indication that they’re attempting to loosen up to get more blood flowing to that part of their body.

Tightening – When someone becomes excessively exasperated, they stiffen their hands, which can turn into fists. Thus, while observing the beginning of someone’s hands flexing, note the moment when their hands turn into fists. A heightening in potential aggression has occurred at that moment. And the person may be a moment or so from lashing out at you.

 

Reflection:

Like a snake, you can observe the lynchpin behavior of someone that’s in the process of striking out at you. In the snake’s case, it emits signals through its rattle, warning you of pending danger. Then, if you don’t vacate the surroundings, he strikes you. The same is true of a human. Initially, he gives warning through his body language to get you to back off. And, if you’re persistent at making him feel uneasy, he’ll strike at you.

To avoid harm’s way, note the mentioned signs that lead to aggression. As soon as you sense a verbal or physical attack is imminent, become more observant about the pace of its escalation. And remove yourself from the environment if possible. If that’s not possible, adopt a posture that’s more or less threatening than what’s confronting you. And be aware of the effect this has on your nemesis. In some cases, it will cause him to increase his efforts. In other situations, it may be the form of de-escalation needed to subdue an explosive situation that’s in the making. Know the difference to determine the best action to adopt. Because the optimum word is control – and everything will be right with the world.

 

Remember, you’re always negotiating!

 

Listen to Greg’s podcast at https://anchor.fm/themasternegotiator

 

After reading this article, what are you thinking? I’d like to know. Reach me at Greg@TheMasterNegotiator.com

 

To receive Greg’s free “Negotiation Tip of the Week” and the “Sunday Negotiation Insight” click here http://www.themasternegotiator.com/greg-williams/

 

 

#BodyLanguage #Aggression #vulnerable #Negotiate #Business #SmallBusiness #Negotiation #Negotiator #NegotiatingWithABully #Power #Perception #emotionalcontrol #relationships #BodyLanguageExpert #HowToNegotiateBetter #CSuite #TheMasterNegotiator #ControlEmotions #GregWilliams #success #negotiationexamples #Negotiationstrategies #negotiationprocess #negotiationskillstraining #negotiationtypes #negotiationpsychology #Howtowinmore #self-improvement #howtodealwithdifficultpeople #Self-development #TheMasterNegotiator #Howtocontrolanegotiation #howtobesuccessful #HowToImproveyourself

 

 

Categories
Best Practices Biography and History Culture Entrepreneurship Industries Investing Management Marketing Mergers & Acquisition Negotiations Sales

WATCH: Abandoned by Parents, Kid Vows to Be Successful. Builds $4B Wendy’s Fortune

Dave Thomas was an orphan. Growing up, eating hamburgers in restaurants was the only thing that gave him a sense of belonging and purpose. When he was 8-years-old, he set out a plan to open the best restaurant in the world and later founded Wendy’s.

But even at an early age Dave knew that in order to grow a successful business, he was prepared to learn everything about the business from the ground up.

WATCH:

 

15 year old Dave started as a busboy at a Hobby House Restaurant in Fort Wayne, Indiana where a guy named Cornel Sanders was touring the country, trying to convince restaurant owners into converting their buildings into Kentucky Fried Chicken franchises.

Thomas’ boss, Hobby House owner Phil Clauss, was one of those restaurant owners.   Hobby House became Kentucky Fried Chicken, and Thomas became one of KFC’s first cooks.

A new waitress, Lorraine Buskirk, caught his eye and they were soon married in 1954.

Dave and his wife Lorraine grew their family to include five children – Pam, Ken, Lori, Molly and Melinda (Wendy was her nickname and who Dave named the business after). All the while, Dave worked toward his goal of owning his own restaurant.

He was pivotal in helping grow KFC. He simplified the menu and came up with the classic rotating red bucket sign. Thomas also convinced the colonel to appear in TV ads for Kentucky Fried Chicken.

Thomas’ success eventually enabled him to sell his stake in the four franchises back to the colonel, for $1.5 million. He used the money to open his first Wendy’s and became multimillionaire by the age of 35.

Today there are 6,900 restaurants worldwide.

Dave Thomas passed away in 2002 with a net worth of $4.2 billion. Dave wins.

Categories
Best Practices Biography and History Culture Entrepreneurship Industries Management Marketing Mergers & Acquisition Negotiations Sales

The Multi-Billion Dollar KFC Franchise Started as a Gas Station Recipe?

The ‘finger-lickin’ good’ chicken has been dominating the American fast food fried  chicken for decades after a man named Harland Sanders mastered his 11 herbs and spices recipe. But not many people these days know, that he did it from inside his gas station during the Great Depression.

It started way back in the 1930s when Colonel Sanders, who went by his name Harland Sanders back then was running a gas station in his home town in Kentucky.

Here’s the full story…

WATCH:

 

From Gas Station to Multi Billion KFC Franchise

Harland was born in 1890 and raised quick on a farm outside Henryville, Indiana. His father died when he was just five years old. The oldest child, Sanders was left to care for his two siblings.

His mother taught him how to cook when he was seven. By 13, Sanders left home to pursue a series of professions including railroad worker and insurance salesman. Neither panned out.

In 1930, he took over a Shell filling station on US Route 25 just outside North Corbin, a small city on the edge of the Appalachian Mountains. It was at this gas station when he converted a storeroom into a small eating area using his own dining table, originally serving home cooked meals like steaks, country ham, and fried chicken to his gas station customers. He called his side hustle, Sander’s Café.

Things were going great until one day when became absolutely obsessed with the thought of mass producing fried chicken. Here’s why…

 

 

 

The Simple Invention That Made KFC Immortal

Sanders was supper dissatisfied with the 35 minutes it took to prepare his chicken in an iron frying pan. Time is money and during the Great Depression, his customers couldn’t didn’t have either to spare.

To make matters more complicated, Harlen refused to deep fry. Although a much faster process, in Sanders’ opinion it produced dry and crusty chicken that was unevenly cooked.

The on the other hand, if he prepared the chicken in advance of an order, there was sometimes waste at the end of the day. Then a new product emerged…

In 1939, the first commercial pressure cookers were released, predominantly designed for steaming vegetables. Sanders bought one and modified it into a pressure fryer, which he then used to prepare chicken. The new method reduced  his production time to be comparable with deep frying, while simultaneously retained the quality of pan-fried chicken. Now he could prepare high volumes of quality fried chicken at scale.

That is, as long as he could get anyone to buy into the his franchise model.

 

 

How Did Harland Sanders Franchise KFC?

In July 1940, Sanders finalized what later became known as his Original Recipe of 11 herbs and spices. Although he never publicly revealed the recipe, he admitted to the use of salt and pepper, and claimed that the ingredients “stand on everybody’s shelf”.

Sanders hit the highways pitching his chicken concept to as many restaurant owners he could meet. Independent restaurant owners would pay four cents on every piece of chicken sold as a franchise fee, in exchange for Sanders’ his recipe and method, and the right to advertise using his name and likeness.

Coined the name “Kentucky Fried Chicken”. Sanders adopted the name because it distinguished his product from the deep-fried “Southern fried chicken” product found in restaurants. Tripling his sales in the first year alone.

That’s when he met Wendy’s future founder Dave Thomas…

The Time Sanders Met the Future Founder of Wendy’s

By 1956, Sanders had six or eight franchisees, including Dave Thomas, who eventually founded the Wendy’s restaurant chain. Thomas developed the rotating red bucket sign, was an early advocate of the take-out concept that Harman had pioneered, and introduced a bookkeeping form that Sanders rolled out across the entire KFC chain. Thomas sold his shares in 1968 for $1 million and became regional manager for all KFC restaurants east of the Mississippi before founding Wendy’s in 1969.

For more on that story, here’s the Wendy KFC connection covered in this story: WATCH: Abandoned by Parents, Kid Vows to Be Successful. Builds $4B Wendy’s Fortune

 

Then, in another random series of cosmic associations, here’s the brief time a serial killer was made a KFC franchise manager at the request of his father in law..

 

The Time When a Serial Killer Became a KFC Manager…

In the 1960s, John Wayne Gacey was made manager of several Iowa KFC franchises where also around this time and would start his murder spree raping, torturing and murdered at least 33 young men and boys. Gacy regularly performed at children’s hospitals and charitable events as “Pogo the Clown” or “Patches the Clown”, personas he had devised.

There’s currently a documentary that covers the story on Netflix called Conversations With a Killer: The John Wayne Gacey Tapes.

It looks absolutely freaking terrifying…

Outside of the documentary, it’s often claimed that Gacy was such a fan of his workplace, he would provide free fried chicken to his colleagues and even insisted on being called the ‘Colonel’.

It would seem his love for the chain continued right up until he was put to death by lethal injection at the age of 52. His last meal request? A bucket of original recipe KFC.

 

The Fast Rise of the KFC Franchise

In 1960 the company had around 200 franchised restaurants; by 1963 this had grown to over 600, making it the largest fast food operation in the United States. At 73 years old, Harland Sanders sold KFC for $2 million in 1964 ($17.5 million in today’s dollars).

The company went through multiple acquisitions over the years to eventually Pepsico than Yum Brands who still owns and operates the franchise today. Yum Brands operates KFC, Pizza Hut, Taco Bell and The Habit Burger Grill.

Today KFC is pulling in $2.793 billion in revenue with 22,621 locations across 150 countries. And it all started in a gas station in Kentucky…