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Month: April 2019

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Best Practices Growth Personal Development

Casting About vs. Fishing Where There’s Fish

One of the toughest obstacles that entrepreneurs face is much more difficult than coming up with a good idea—it’s choosing which good idea to focus on. You want to avoid putting all your eggs in one basket, and you also don’t want to be so frazzled that you aren’t able to devote the right amount of energy to the one idea that will bring you the most success.

This hurdle is especially confounding as we approach the new fiscal year. We are determined to make changes. We want to stop beating a dead horse. And we want to find and identify alternatives. Many books have been written about how entrepreneurs get distracted by “shiny objects” right as they’re on the edge of success. If only they’d been a little more focused… But no. They were completely distracted.

Somewhere between beating a dead horse and shiny objects lies the answer. Is the horse actually dead? Is there something within those shiny objects that can save him?

Many entrepreneurs are just finishing the fiscal year, dedicated to their main project, while entertaining new possibilities at the same time. As we begin the new fiscal year, we should take a page out of the ancient Japanese craftsman’s book. At the end of each year, they thoroughly clean their shop. This shows respect for their workspace and gives them a chance to mentally and physically sort things through.

Take Inventory

Looking at inventory allows you to learn what sold and what didn’t. This task alone seems obvious, but many entrepreneurs keep on moving without taking a minute to actually understand what worked! Anything left in the inventory are slow movers and un-sold products. These are now taking up precious physical and mental space. It’s a good time to think about how much energy you’ve exerted into your slow-moving products. In the new fiscal year, you’ll need that space—mentally and physically!

Clean Up

Look at everything. Decide whether you want to hold on to each thing, change it, or just get rid of it. When you think about each initiative you’ve sought after this past year, the ones that fell through don’t have to be considered a total loss. What lessons have you learned from each experience? And how can they help you as you pursue your main priority?

One important approach is to reorganize. Think about your nonproducing, “failed” initiatives, and incorporate them into the initiatives that proved successful for you. Have you acquired new contacts, referrals, or skills that will benefit you in the coming year? Organize these. Make a list to acknowledge them. Then you’ll know you’ve gotten the most out of those “shiny objects”.

 Refocus

Focus on your true customer this coming year by using the experiences of last year. These customers might be different than those you’ve pursued previously. Like a fisherman casting his line looking for a bite, it’s time to pull in your line, check your bait, and move your boat toward the action.

There’s a market for what you’ve sold this past year. Move closer by addressing that market more efficiently. How did last year’s customers learn about your goods or services? How can you make those channels better? Learn to recognize each opportunity to utilize any new skills you’ve learned over this past year.

When it comes to your main pursuit, has the market changed? How can you tweak your presentation and products to be more compelling and relevant than ever? Chat with your customers.

We understand that fiscal years are just simple measures of passing time. But a year also represents a period of work that you can learn from, once you take the time to analyze inventory, clean up, and refocus. So while everyone else is feeling motivated to surge in new directions, maybe you can imitate those Japanese craftsmen, using analysis, reflection, and redirection.

Here’s to your new fiscal year, one made even better by the last!

For more, read on: http://c-suitenetworkadvisors.com/advisor/michael-houlihan-and-bonnie-harvey/

Categories
Marketing Personal Development

Here’s Why Your Book is a Content Goldmine for Social Media

NYC Branded Lifestyle Portrait Thought Leader Pia Silva Book Baddass Your Brand

Pull Quotes from your Book and Leverage Them on Social

Creating consistent content that illustrates your expertise, life as a business owner and life as a human being is a lot of work – ask anyone who’s done it for any amount of time!

For me, it took YEARS to get to a place where I consistently posted valuable, informative and inspiring content that aims to create solutions for those I serve. But, when you’re a published author, your social content creation workload has been drastically cut down! How so? Well, that book that you’re currently promoting also happens to be a goldmine of social media content.

Quite frankly, there’s a lot of meat on that bone in terms of repurposing content!

The moment that I find out that I’m working with an author, I immediately get excited at the prospect of diving in and building out content pieces from that book that repurposes their expertise that they’ve crafted and honed over time. This presents a unique opportunity to create a solid foundation of content by creating a hyper-focused strategy that can offer a lot of content for months, even YEARS, on end. During pre-session strategy calls with my author clients, I first direct them to identify interesting passages, chapter titles, and sentences throughout their books, and use those words to create short, social media posts that elaborate on the concepts introduced in those words and phrases.

Usually, I instruct them to specifically choose passages that they can build a unique story around that teaches a lesson that is relatable to the audience they serve.

Example of Repurposing a Chapter Title

For example, I was working with an author/coach client the other day, and as we were flipping through his book, and we came across this page:

NYC Branded Lifestyle Portrait Thought Leader book

I asked him if he felt he could write a valuable story that’s not the same anecdotes that he mentions in the book that focused on fear in a way that would serve his audience.

I suggest that clients mix it up and not always use verbatim passages from the book in their social media as a way to keep their content fresh and not literally a complete copy/paste job. Does that mean pulling entire paragraphs are illegal in some way?

Of course not – but, mixing in new stories with what you’ve already written allows the author the opportunity to provide some variety. It allows offers those in your audience who’ve already read the book a new spin on what is an old theme for them.

In any case, he had no problem creating a new story around the FEAR chapter title, and that’s when I snapped this photo and it became a part of his image content portfolio.

It’s that simple.

Why Not Simple Repurpose Content with Words Only?

I’ve often heard the counterpoint that it’s just easier to copy/paste the chapter title, sentence or passage into a simple text graphic for social.

And they would be right – it is MUCH easier.

That’s always an option, sure, but, the whole point of creating social posts is to gain your audience’s attention and inspire them to act on whatever call-to-action you set out at the conclusion of the post – comment, share, sign up for an offer, pick up the phone and call you, etc.

If you simply create a text on-screen graphic of the quote, yes, that certainly works, but, there is more dimensionality to an actual shot of the book itself – it’s more tangible, more real. It gives the impression to the viewer that they are reading the book themselves.

Photos like this draw people in by breaking down the fourth wall between you and them, and thus, becomes more relatable.

When you factor in that you’re competing against the rest of the noise in your audience’s newsfeeds, leveraging compelling images like this will help inspire them to stop, look and read…

…oh, and buy your book, as well, 🙂

John DeMato is an NYC branded lifestyle portrait photographer and content creation expert who serves speakers, authors, coaches and high-level entrepreneurs across the country. His 50+ e-book, S.H.A.R.E. M.A.G.I.C.A.L. I.D.E.A.S., lays out the how what and why behind creating a memorable and referable online presence – sign up to get your FREE copy today.

Categories
Best Practices Growth Management Personal Development

Focus on What Matters Most

Whatever You Focus on Expands

Just as a photographer focuses on taking the shot of their subject, leaders need to focus on.  Seeing things as a photographer sometimes has its advantages to a leader. You need to look from every direction to see what’s working and what’s not. Solving problems, challenges, and difficulties allow you to visualize better for what you are looking for. Imagine what your sense of accomplishment will feel like when you are able to focus and get done what you need to complete. You can actually create habits to help you focus without distractions to get things done.

“Life is like a camera…focus on what’s important, capture the good times, develop from negatives, and if things don’t work out, take another shot.” – Unknown Author

Focus means paying attention. Essentially, if you want to develop focus, develop the skill of paying attention to a particular thought, task, or goal for a specified amount of time – without allowing distractions to break your concentration. Don’t expect it to take place overnight. Be patient and pay attention each time you are about to do and say things that pull you back to your old habits and patterns.

There are so many ways where your attention gets distracted. If you want to try this out, start working on something and your phone will ring, you want to look at your emails, and then again you have someone who wants your attention to ask you something or …You get the idea. So it is very easy to focus on something you don’t need to really focus in on. Your mind wonders and your attention drifts off somewhere else.

Is Your Leadership as Focused as You’ll like it to be? 

“People think focus means saying yes to the thing you’ve got to focus on. But that’s not what it means at all. It means saying no to the hundred other good ideas that there are. Innovation is saying no to 1,000 things.” — Steve Jobs

Everyone has a different meaning for the word “Focus”. The word focus means the concentration of attention or energy on something. Focus means paying attention. So if you want to develop focus, develop the skill of paying attention to a particular thought, task, or goal for a specified amount of time – without allowing distractions to break your concentration. The more you focus your attention, the more you get accomplished.

It’s easy to focus when you have a clear goal. How do you maintain your focus when you don’t have a well-defined goal, or when your mind is confused with many thoughts? Choosing what matters is incredibly hard because no one can do it for you. Staying focused on the task, clarifying the goals, articulating the vision, and encouraging others to stay the course are characteristics of determined leaders.

Prioritizing tasks is the First Step toward Working Easier

“If you focus on results, you will never change. If you focus on change, you will get results.” -Jack Dixon

The smallest things can make the biggest difference. Take a few minutes to think about how focused you are as a leader. No matter what you do your thoughts, ideas and opinions distract you from focusing on what you need to do is key to getting things done. How you manage to focus on what matters most needs you to constantly stop and re-focus to work on what’s in front of you. Focusing on where you’ve been slowing your progress.

Keeping the Focus on What Matters Most

“My key to dealing with stress is simple: just stay cool and stay focused.” -Ashton Eaton

Are your best efforts where you should place your focus? Often that focus isn’t the best direction for the company. How distracted do you get while working on a project or task? What do you do to get back on track?

“Don’t dwell on what went wrong. Instead, focus on what to do next. Spend your energies on moving forward toward finding the answer.”

– Denis Waitley

Sometimes when you focus on negative situations they can paralyze you by making you stuck. Where You Look Is Where You Go. It is very easy to lose sight of what you need to do as so much information overload comes at you every second of every day. How you keep things straight and knowing what to focus on takes skills and training.

Where You Put Your Efforts

“Focus is a matter of deciding what things you’re not going to do.” – John Carmack

Moving yourself or your organization forward requires you to focus on what you want to accomplish and where you want to go. If you continue the way you are going, most likely everything and anything will distract you. Phones rings, having to look at emails, having others asking you questions or just wanting to chat, and so on are just a few examples of distractions you need to close off.

“How can I focus on positive stuff when all I have in my life is negative stuff?” By making a choice to create a new habit and find something positive to focus on. Where you focus is your choice. What will you focus on today? When you focus on things do you notice the detail or are you oblivious to the specifics around you?

Shift Your Priorities

If you’re stuck in a rut you are unable to go anywhere. By shifting your priorities you get to think better in order to uncover valuable insights to help move you and your organization forward. You then can see other things that are more important to focus on. You are blinded by one thing that is not what matters most. The problem, challenge or difficulty may not go away, yet it does not need to be the centerpiece you focus on.

“The one thing you can always control is how you REACT to the uncontrollable.” -Dr. Alan Goldberg

Have you figured out what matters to you and your business?

In the end, Focus on What Matters Most for greater productivity and the results you work towards. You choose where to put your focus. Be aware of what you are doing to accomplish your goals.

Categories
Growth Leadership Personal Development

The Problem with Hiring People Who Are Just Like You

Many company owners, managers, and executives make the mistake of hiring people who are just like they are, or putting together teams of similarly minded people. Software engineers tend to like to work with other software engineers, for example, and people who launched businesses by selling assertively tend to hire assertive sales professionals. As a result, their organizations fail to have the balance that they need for peak performance.

Instead, take a look at what’s happening within your organization. As you look at your team, do you see people who are doing only what they are required to do, rather than what they love to do and at which they excel? If that is the case, your company, as well as your team, could be better served if you recruited a mix of people who together provided all the skills necessary.

Imagine that your business is like a symphony orchestra. Now imagine your orchestra is made up only of musicians who can play strings and tympani. What kind of music will it make? Granted, it might sound okay, but it will not make beautiful music. A full symphony orchestra usually has a group of musicians who play more than 13 different instruments, not just one or two. And chances are that your organization needs people who can perform a dozen or more specific roles.

When considering your business teams, think of yourself as a conductor who, with the right mix of ingaged people and a beautiful score, can achieve brilliant success.

Categories
Best Practices Investing Marketing Personal Development Sales

The Sales Initiative With the Highest ROI

There are so many initiatives to choose from in sales performance area — it can be hard to prioritize, but limiting discounting is a no-brainer.

Which one has the highest ROI?  For most businesses, the highest yield comes from building a systematic approach to pricing and discounting.

Here’s the math.  For the average company making 10% pretax profit:

  • One dollar in new sales yields 10 cents of profit.
  • One dollar in avoided discounting – on all the deals you’re already winning — increases your company’s profits by that entire dollar.

Certainly, every business has different issues and challenges, so exceptions exist.  However, controlling “discounting spend” carries a built-in 10:1 advantage in ROI. In all of my years of experience consulting sales organizations, and leading others, 10:1 boils down to “a worthwhile issue to explore” (being married to a Brit has developed my skill at understatement).

Your pricing and discount approval system might be invisibly killing your company.  If you are a CEO, CFO, CRO, CSO, in Sales Leadership, or Sales Enablement, you are probably suffering a profit leakage. Worse still, many companies aren’t even measuring or tracking the problem.

What’s Your Discount Spend Per Year?

At this past week’s Sales3.0 Conference, I conducted an unscientific “man in the lobby” poll on company processes around pricing and discounting. I had conversations around this question:

How many dollars in discounts did you give out last year? I don’t just mean discounts based upon invoice terms. Include any reduction in price below list, standard, or typical (for semi-custom and custom products).

Nobody I talked to could answer.  Think about that: a significant number of sales enablement and sales leaders I talked to didn’t even track discounts given.  Gut check time:  do you? Given the profit impact of discounting, this begs the question “why?”.

Pricing and discounting is my specialty, of course.  If you would like to address the issue, I’m happy to give you my best thinking about your situation.  Contact me. If you don’t have a crystal-clear analysis of your discount spend, call me anyway.  As you can see from my informal poll, you are in good company.

How Do You Distribute Discounts?

To make you feel even less alone, let me share a few more common situations. Many companies give discount dollars out reactively. Discounts often go disproportionately to:

  • The salesperson is best able to game the system, possibly the squeakiest wheel.
  • Reps reporting to the regional manager who used to be the salesperson above.
  • Whiniest customer.
  • Most politically connected channel partner.
  • ..I could go on.No need to, though, is there?

These schemes not only kill profits, but they also demoralize your salesforce.  Everyone in your whole company knows who gets the discounts.  If the distribution doesn’t make good sense, word gets around.  Especially if you are paying your salespeople on revenue instead of profit, you are steadily stirring a pot of resentment.  Some of your salespeople think that “favors” (a perversion that only sales-compensated teams believe in) are being doled out to select “golden children”.  This can have an effect on morale and retention, in addition to the direct “profit surrender” effect above.

When you discount vs. when you can build value

It’s no mystery that sellers combat discounting by building value in the customer’s mind. I don’t favor the term “selling value” because value is only in the customer’s mind, and “selling” sounds too much like “telling” to the untrained ear. Here’s the thing, though.  As the graph below shows, your ability to build value has pretty much faded by the time the customer wants to discuss price and discounts.

Ability to sell value vs discounting

Here’s the good news: Most sellers need only a few simple tweaks to their regular selling process and methodology, and coaching those tweaks is straightforward for sales leaders.  I don’t want to sugarcoat it, though:  these tweaks require coaching sellers through a behavior change.

Here’s the better news: when your sellers build value,  prospective customers have clearer expectations of their outcomes — financially and personally. Very often, they have a higher preference at a premium price.  It often happens that the premium price is more resistant to competitive price discounts than the lower price you might have agreed to without using good value discipline.

Who Can Build Value?

Here’s the best news of all: it all works even better when everyone who touches your customers is on board.  Your product can trigger value in many unexpected corners of a customer’s company, and the more of these you find, the more value there is to be built.

What does Great Look Like?

A robust, disciplined price exception system can work a lot of ways.  In fact, it may have the same process steps and participants you have now.  The process steps are less important than changing what gets discussed during those steps.

Price exception decisions need to use much more objective information than most do today.  When they do, they are harder to game, and can be deaf to whining.

Coaching salespeople to build value becomes part of the sales culture.  Luckily, this doesn’t have to complicate coaching.  When a seller can articulate value built, coaches know they’ve done a great job with the entire sales process and methodology. It’s only when sellers can’t articulate value that coaches need to diagnose problems with detailed methodology and skills coaching.

Finally, sales shouldn’t be the only department who cares about revenue instead of profit.  That value system keeps sales leaders from making the transition to general management.  It creates culture problems in organizations.  To that end, your compensation plan may need to change.  If your people aren’t paid on profits, they’ll settle for profitless revenue.  Even if you can’t measure profits precisely, pay them precisely based upon a consistent profit estimate

Pricing is Profit.

Every dollar of additional price on a won deal is a dollar of profit for your company. Discounting discipline is a great way to stop profits from leaving your firm.  An investment in shaping up your discounting discipline is one of the highest return on investment places you can apply your company’s scarce resources.  If you know how many dollars in discounts you gave out last year, what would happen if you could only prevent 10% of those lost profit dollars?  20%?  5%? Now compare that number to the cost of other sales performance initiatives you’ve implemented. Does this shape your upcoming priorities?

Contact me if you’d like to explore your situation together.  If you found this post valuable, please share with your networks, like, and/or comment below.

To your success!

Categories
Growth Management Personal Development

How to Set New Executives Up for Success

Are you doing everything you can to create a culture that sets new executives in your company up for success? Or, do you have a record of fast-tracking them for failure?

It’s an all-too-common scenario in companies across America. A company “rock star” gets promoted to a senior position, only to flounder in the new role. Or, someone who had an outstanding track record in another organization comes on board at a new company. Expectations are high and the future looks bright—and then that person fails to live up to expectations.

In fact, according to Ron Carucci, a recent guest on my Talking Business Now podcast, 50% of all new executives fail—and they fail fast, usually within 18 months.

Carucci, the managing partner of Navalent and the co-author of “Rising to Power: The Journey of Exceptional Executives” conducted a 10-year study on executive transition. His research not only discovered the rates at which new executives fail but also the reasons why they fail. One eye-opening insight is that 61% of those who failed said they weren’t prepared for the challenges, and 71% said their organization didn’t help them prepare.

The study also revealed the four characteristics of rising leaders who beat the odds and thrived. Tune into the podcast to find out those key determiners of success and how your company can build a culture that supports them.

Categories
Best Practices Growth Human Resources Management Negotiations Skills Women In Business

What is the Best Line to be In?

“There’s a thin line that separates the aspects of your life. To control those aspects, take note of when the line is fraying.” -Greg Williams, The Master Negotiator & Body Language Expert

Have you considered that you stand in many lines throughout your life? Some lines are long – some are short. But do you know what makes either the best line to be in – and why you should consider it? The answer is, lines lead to wherever you’re going in the next phase of your life. They also dictate how you feel as you enter that journey.

You’ll be boarding the plane shortly. The pathway to the entrance of the plane is separated by a thin hard-plastic strip. A sign on one side of the strip indicates that it’s for priority and first-class passengers. The other side says, economy. The boarding path is about 4-feet wide. That means the only thing that separates the boarding process between first-class and economy is that little hard-plastic strip. And it’s less than an eighth of an inch in width. Oh yeah, on the first-class boarding side, there’s a carpet with a sheen on it. Do you have a sense of priority about yourself, a sense that makes you feel first-class?

Change in Mindset:

Let’s change the scenario slightly. You’re still boarding through the first-class side. But you have 5 of your closest friends with you. Somehow, when you booked your flight, you were the only one that secured a first-class ticket. Thus, your friends are sitting in coach. How do you feel in comparison to them and how does that affect the relationships you have with your friends? Whatever it is, that line had an impact on it. It may be slight, but nevertheless, there was an impact.

In reality, the best lines you stand in throughout your life are the ones that protect your emotions while casting the status you wish to project. Those are the two factors that you can use to assess which is the best line to be in.

Here’s the point. Many times, I’m sure you obsess about being in a line that moves too slowly, or one that gives you a lower sense of status. But when all is said and done, the best line to be in is the one that makes you feel your best. And you’re the one that controls that feeling. So, if you know where you’re headed and you make the proper preparations to get there, the right line will avail itself to you. And even if it doesn’t do so at the time that you think is right, believe enough in yourself right then to know that the right moment will soon be right at hand … and everything will be right with the world.

What does this have to do with negotiations?

Depending on the strategy that you plan to implement during the negotiation, it may behoove you to be viewed as being aligned or misaligned with the other negotiator. That means, you must be aware of when and where you draw a ‘line in the sand’ – give the other negotiator a deadline – or make an offer that pushes him over the line. In every situation, you’re forcing him into a line of decision making. If that position doesn’t serve you, don’t jeopardize the negotiation by pursuing it. Check your line of thought and reasoning.

You should always plan your negotiation with clarity and a sense of direction in mind. The way you implement that process will determine the degree of success you’ll experience. And that hinges on the lines of thought that you invoke in the mind of the other negotiator.

Remember, you’re always negotiating!

After reading this article, what are you thinking? I’d really like to know. Reach me at Greg@TheMasterNegotiator.com

To receive Greg’s free “Negotiation Tip of the Week” and the “Sunday Negotiation Insight” click here http://www.themasternegotiator.com/greg-williams/

#Line #Best #Thoughts #Emotion #Business #Progress #SmallBusiness #Negotiation #NegotiatingWithABully #Power #Perception #emotionalcontrol #relationships #HowToNegotiateBetter #CSuite #TheMasterNegotiator #ControlEmotions

Categories
Growth Human Resources Leadership Personal Development

Remember that Benefits Matter

Offering excellent benefits to the people in your company is expensive – no question – but it is critical to cultivating and retaining a strong employee base. And as we noted at the start of this chapter, your staff is your greatest asset.

Benefits keep people within your organization. If you are not providing comprehensive healthcare coverage and another company offers a better package, people in your company will look for work at that other company. The same is true in relation to funding a 401(k).

Investing in benefits ultimately means that you will keep good people and reduce your turnover. And remember, the turnover is expensive. To find a replacement for an employee who leaves is expensive and time-wasting. You have to spend money and time to recruit each new employee – usually, while the job of the employee who left is being handled by other staffers or being left undone. After you bring your new employee on board, it costs money for the training that gets him or her up to speed. And in some cases, the first person you hire doesn’t work out. He or she fails to serve customers well while getting up to speed, for one example, which costs you money and business. And if that new hire doesn’t work out, you have to repeat the entire process a second or even a third time.

Those steps are hugely expensive. Yet in many cases, you can prevent them by simply having an excellent benefits plan.

I have been a small business person and I have worked for large companies, too. I am fully aware of how time-consuming and expensive it is for small businesses to offer good benefits. But the reality is that doing so is worth it. The money you invest is money well spent.

Categories
Body Language Entrepreneurship Human Resources Management Marketing Negotiations Sales Skills Women In Business

How to Use Micro-Expressions to Negotiate Better

“The mind conceals hidden thoughts. Micro-expressions expose them.” -Greg Williams, The Master Negotiator & Body Language Expert

Are you aware that you can see the thoughts of other people? It’s not a magic trick. It’s accomplished by observing micro-expressions. Microexpressions are displays of emotion. They last for less than a second. They occur before the brain has a chance to alter the displayed emotion. Thus, the display is a genuine reaction to the stimulus that caused the emotion to be displayed.

There are seven microexpressions that are generic to everyone on the planet. That means if a stimulus occurred to someone in Europe or Asia, or anywhere in the world, the reaction would be the same.

This article identifies the seven microexpressions and how their recognition can be used in a negotiation.

Fear – Why do we become frightened? In part, it’s a way we protect ourselves. But fear can be debilitating too. In a negotiation, accurately detecting fear will give you an advantage. To obtain that advantage, you must know what the other negotiator is fearful of.

When detecting genuine fear, look for raised eyebrows, widened eyes, and parted lips with the bottom lip protruding downward.

Anger – People become upset in degrees. When it reaches a point of nontolerance, that’s when it becomes anger.

When negotiating, always be mindful of the other negotiator’s temperament, as well as your own. In both cases, when one loses one’s cool, that person can become irrational. Manipulation can easily occur at that time. Thus, they’re opportunities contained in such a mindset if you know how to advantage your position.

There are two main differences between the displayed microexpressions of fear and anger. With fear, eyebrows are raised and they’re lowered when displaying anger. In addition, with anger, one’s nostrils will flare like what a bull might exhibit prior to charging.

Disgust – In a negotiation, this is a temperament that we see when someone is not in agreement with our statement, offer or counteroffer. The other negotiator may say yes to the offer. But if he has his upper lip lifted and his nose turned up in a wrinkle while doing so, he just displayed the microexpression denoting disgust. It’s important to note the distinction between his words and actions because his statement of agreement is not as firm as his body language is indicating.

Surprise – Expressions of surprise can be good or bad (e.g. That’s better than I thought, or there’s no way I’d go for that.) You can recognize surprise by raised eyebrows, wide eyes, and a mouth that’s agape. Fear and surprise have these characteristics in common.

When negotiating, note if the expression of surprise stems from happy or sad expectations. If the other negotiator is too happy about an offer you’ve extended, you might consider reducing it.

Contempt – This gesture is conveyed by a sneer with one corner of the mouth turned upward. The meaning is, “I’m not enamored with this – I might think it’s insulting.’

Take note when you observe this gesture because it can lead to disgust and then anger.

Sadness – When sadness is displayed it’s done through drooping eyelids, lips turned down, and a change in the voice’s inflection and tonality.

If a negotiator displays sadness, it may stem from him realizing that you have the upper hand and there’s no negotiation wiggle room. If that’s a reality, don’t beat him up. You don’t want to turn that into anger, which might lead to unimagined responses.

Happiness – You’ll see this in the form of wide-eyes, a smile, raised cheeks, and a degree of exhibited gaiety.

When perceiving happiness, take note on what caused it but don’t let your guard down. If it’s genuine, you’ll sense an easy flow in the negotiation. If contrived, it may be an attempt to lull you into a false sense of security.

Negotiators look for advantages in every negotiation. Being able to accurately detect microexpressions can be the advantage you need. So, if you want greater advantages during your negotiations, look for the advantages that microexpressions offer. You’ll be a greater negotiator with greater outcomes … and everything will be right with the world.

Remember, you’re always negotiating!

After reading this article, what are you thinking? I’d really like to know. Reach me at Greg@TheMasterNegotiator.co 

To receive Greg’s free “Negotiation Tip of the Week” and the “Sunday Negotiation Insight” click here http://www.themasternegotiator.com/greg-williams/

# microexpressions #Power #Powerful #Emotion #Business #Progress #SmallBusiness #Negotiation #NegotiatingWithABully #Power #Perception #emotionalcontrol #relationships #HowToNegotiateBetter #CSuite #TheMasterNegotiator #ControlEmotions

Categories
Best Practices Culture Economics Entrepreneurship Industries Leadership Marketing Personal Development Sales Technology

Don’t Miss AR’s Amazing Opportunities

Augmented reality (AR) is a new industry growing at an exponential rate, loaded with opportunities for job creation. It offers a playground for entrepreneurs who want to use the certainty of Hard Trends to their advantage.

What’s most exciting about AR is that it is much easier to develop than virtual reality (VR), which requires a lot of programming and photo-realistic graphics in order to create a fully immersive virtual world.

AR takes less time and money to develop. Data is overlaid onto a live view of something, and users can multitask, allowing them to work while simultaneously accessing important information.

Both AR and VR have a bright future, but AR represents a much more dynamic world of opportunity. For example, I use an AR app that allows me to hold my smartphone up to any mountain, and the app will tell me the height of the mountain, the length of the trails, and other useful data that can help me determine where I might want to hike, climb or bike on vacation.

AR can also engage tourists who are in a new city for the first time. When you’re on a street in New York, you can tell an app what type of shoes you’re looking for, and all you have to do is hold your smartphone up and pan around to see if any nearby stores have what you want.

Soon we’ll be wearing AR glasses that are connected via Bluetooth to an AR app that will allow keynote speakers like myself to see the people we’re talking to but also see their names, and by moving our fingers along the earpiece of the glasses, we’ll switch from no data to full data.

The Augmented Reality Job Market

We are in the beginning stages of a burgeoning AR market. I would highly recommend entering the world of AR professionally sooner than later. The wide-scale application of AR is only limited by our imaginations, and early developers in the field have barely scratched the surface of what is possible.

Given the wide range of industries that will benefit from AR, I predict that in the next few years we will see a multitude of usages, especially when AR glasses hit the market. Likewise, the glasses themselves will be more aesthetically pleasing thanks to the growth of miniaturization. Prescription AR glasses will be made available for those who need them, changing the usage dynamic from smartphone apps to wearables.

If you are considering a career in AR, it’s important to think about the ideal industry that would benefit from it, such as sales, service, maintenance and repair, factories, retail stores, and real estate offices. There’s a market for it in the trades as well, as AR glasses can be used to help people train quickly to become tradespeople to keep up with growing demand.

Within five years, we will see high-fashion AR glasses worn by many people. Data will be more frequently overlaid on our surrounding environment, and video media will be included. It is already possible to 3-D print a 4K camera that is the size of a fly’s eye, and with advances in solar charging, getting energy from ambient light will help us avoid the concern of charging AR glasses.

The Positives and the Negatives

With every new industry, there are positives and negatives. In augmented reality, the greatest positive is quite clear: increasing humankind’s ability to make better decisions faster.

However, there is always a downside that we must look to solve before it occurs. The most obvious risk is that you might be paying more attention to the data than to visual reality and walk into danger. When it comes to using digital technology, there is always time to unplug. The concept of misinformation also exists, where the data overlaying your environment could be hacked and also put you in danger. Always remember to anticipate risks and think critically.

The future is bright for augmented reality for entrepreneurs and consumers. Ultimately, the industry will develop practical uses much faster than in the world of virtual reality. Virtual reality business applications will find many great niche markets, but augmented reality can be used by anyone anywhere due to the user’s ability to multitask.

The best thing about augmented reality is that you can use it while still interacting with the real world, which is very powerful. It does not encourage us to close ourselves off from our physical existence; it allows us to see insightful information in real time. It will give us a new way to discover the hidden facts that bring the things in our world to life.

We’re only at the base of the mountain of change, and the time to start your climb upward is now!

Technology-driven change is accelerating at an exponential rate, but moving fast in the wrong direction will only get you into trouble faster! Reacting to problems and digital disruptions, no matter how agile you and your organization are, is no longer good enough. If you don’t already have a copy of my latest bestselling book The Anticipatory Organization, click here to get your copy now.

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