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Category: Body Language

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Best Practices Body Language Entrepreneurship Human Resources Investing Management Marketing Negotiations Sales Skills Women In Business

Negotiator Win: Know How to Turn Weakness to Power

“Weakness, like power, is perceptional. Knowing when to display one can expose the other.” -Greg Williams, The Master Negotiator & Body Language Expert

Have you ever employed the initial appearance of weakness as a tactic in a negotiation? It can be a great way to gather valuable information. When the other negotiator sees you in a weakened position, that’s the time when you can turn your perceived weakness into a source of power. Observe the following to do so.

The Opening – Setting the Stage:

To set yourself up to be perceived as weak, consider the following strategies.

  • At the opening of the negotiation, offer a weak handshake; this positioning is enhanced by allowing your hand to be on the bottom of the handshake (i.e. the other negotiator’s hand on top of yours). That will subliminally signal subjugation on your part.
  • Project a sense of slowness to grasp points. Don’t overplay your hand. Remember, you’re playing the role of someone that’s not sure of himself.
  • Allow yourself to be maneuvered by making concessions quickly when doing so is not detrimental to your position.
  • Refer to having to consult a higher authority when pushed too hard for a concession; that’ll convey a sense of powerlessness.
  • While engaging in the processes above, seek to uncover the other negotiator’s source(s) of power. You can use that as leverage against him later in the negotiation.

Mid Game – The Turn:

This is the point at which your demeanor transformation begins.

  • Know the strength of your resources compared to your opponent. That will be your source of power. You can use it as leverage during the negotiation to thwart his efforts.
  • During the negotiation, be prepared to refer to a higher authority that trumpets the other negotiator (e.g. him – we reached a multimillion-dollar deal with company x last year, you – we know that and they’re talking with us this year; I guess they didn’t like the results of your deal.)
  • Create a false sense of value with red herrings as chits that you can trade later for items and concessions of importance.

End Game – The Closing:

This is the time you employ tactics that display, you’re no longer a weakling.

  • Begin to use the red herrings you set up in the prior phase to enhance your negotiation position. Be stubbornly diligent when making concessions at this point. Your efforts should send a subliminal message that indicates, you’re going to be a tough negotiator from this point on.
  • Once you’ve engaged in the strategies above, be cautious. You will have transformed yourself from the weakling you initially appeared to be into a titan. The other negotiator will realize that he’s dealing with someone that’s more astute than he originally thought. That will cause him to raise his guard. He’ll also be seeking ways to adjust his negotiation strategies to match his new reality.

The timeframe and phases mentioned above still have to be accompanied with the negotiation strategies that are appropriate for the type of negotiation you’re in. Thus, the outline above should serve as a foundation to which you can add more specifics steps to fit your situation. By using this outline, you’ll be well on your way to creating a roadmap that leads to more successful negotiation outcomes … and everything will be right with the world.

Remember, you’re always negotiating!

After reading this article, what are you thinking? I’d really like to know. Reach me at Greg@TheMasterNegotiator.com

To receive Greg’s free “Negotiation Tip of the Week” and the “Sunday Negotiation Insight” click here http://www.TheMasterNegotiator.com/greg-williams/

#Power #Weakness #value #Hide #bodylanguage #Negotiator #Business #Management #SmallBusiness #Money #Negotiating #combat #negotiatingwithabully #bully #bullies #bullying #Negotiations #PersonalDevelopment #HandlingObjections #HowToNegotiateBetter #CSuite #TheMasterNegotiator #psychology #NegotiationPsychology

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Best Practices Body Language Management Marketing Negotiations Sales Skills Women In Business

How to Observe Body Language to Uncover the Truth

“To uncover the truth, expose its darkness.” -Greg Williams, The Master Negotiator & Body Language Expert

When you negotiate, what body language gestures do you observe to uncover the truth? Do you seek insights from gestures, intonations, and other signs to validate when you suspect the truth is being violated? If so, exactly what do you look for?

You can gain great insight about someone’s truthfulness via their body language, and negotiate better, by arming yourself with the following information.

Body Language

Before you can accurately interpret someone’s body language, you must establish their baseline. That baseline will allow you to more accurately assess and compare the body language gestures the other negotiator exhibits more accurately during the negotiation. To form his baseline, observe his mannerisms when he’s in a non-threatening environment.

Our body seeks to maintain a constant state of comfort. When it’s out of that state, it will commit actions to put itself back into that state (e.g. babies cry for attention when they’ve soiled themselves, adults feeling overly aggrieved strike out in anger to get even and soothe themselves, etc.). During the body’s state of discomfort, observe signs like, rubbing of the hands, touching one’s face/neck/arm/leg, etc., to validate the state of mind that person is in; those signs are called comfort gestures. The person emitting the behavior is attempting to comfort himself; that person’s body is attempting to put itself back into a state of comfort.

When you see the gestures noted above, assess what has caused that person to experience discomfort. Was it something he said? If so, he may have entered a state of untruthfulness. If you sense that might be the case, consider questioning him about your suspicion. Or, you can progress the conversation and note when other comfort gestures are exhibited. The second, third, etc., iteration of such signals will add to the possibility that he’s violating the truth.

Intonation

When a person speaks, note their intonations. It will lend insight into what they believe to be more important than other aspects of what they’re saying. As an example, if someone said, “I’m not sure if that’s the whole truth.” The word(s) they placed the most emphasis on would denote what’s important to them. Thus, if the emphasis was on “whole”, there may be more that’s undisclosed. Once again, if you think that’s the case, probe to get to the root of the possible deception.

When it comes to intonations, observe what causes someone to alter their speaking pattern. Remember, the body seeks a constant state of comfort. Thus, if someone alters their speaking pace, they’re doing so due to the stimuli that put them into that mood. The behavior may be due to their contemplating what to say to complete their thought. If you sense they’re concealing the truth, consider how and when you’ll challenge them.

Once you become astute at reading body language gestures, you’ll uncover secret cues that indicate when someone’s not being forthright. You’ll become a human lie detector … and everything will be right with the world.

Remember, you’re always negotiating! 

After reading this article, what are you thinking? I’d really like to know. Reach me at Greg@TheMasterNegotiator.com

To receive Greg’s free “Negotiation Tip of the Week” and the “Sunday Negotiation Insight” click here http://www.TheMasterNegotiator.com/greg-williams/

#Truth #uncover #bodylanguage #Negotiator #Business #Management #SmallBusiness #Money #Negotiating #combat #negotiatingwithabully #bully #bullies #bullying #Negotiations #PersonalDevelopment #HandlingObjections #HowToNegotiateBetter #CSuite #TheMasterNegotiator #psychology #NegotiationPsychology

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Best Practices Body Language Culture Health and Wellness Management

Elevate Your Success with Five Simple Steps

People often convince themselves that highly successful individuals who possess a special gift set themselves apart from everyone else. However, the reality is that your ability to have success, however you define it, can be accomplished with a few simple steps.

Personal responsibility for our actions is seldom championed in society these days, and like it or not, we all live with the consequences of the lifestyle choices that we make every day. We can sit in an office staring at a spreadsheet waiting for our situation to improve or make a few changes that will put us on a path to shaping a better future for ourselves and others. The following are five simple steps you can take to elevate your level of success.

1. Challenge Your Habits and Change Your Routine

It is incredibly easy to fall into the comforts offered by habits and routines, those that make our lives feel like a scene from Groundhog Day, in which the alarm wakes us at the same time every day as we hit the snooze button at least once before jumping into the shower. The familiarity of the daily grind, in which grabbing a coffee as you head into the office before performing the same tasks, can be comforting, yet we often wonder why nothing ever changes.

Our education system tends to encourage everyone to learn one correct answer and basically think in the same way. And when it comes to creativity, only a small number of people might be thought of as “creatives,” but this couldn’t be further from the truth. Technology is increasingly replacing laborious and repetitive tasks with automation. Creativity and critical thinking have become essential skills in the 21st century and possess the power to make you stand out from the crowd.

There are countless self-help books that advise you how to create new patterns and habits to help you achieve your goals. However, simply getting off the hamster wheel of life and allowing yourself to mix things up by both thinking and doing things differently is a great place to start, and it will stimulate creative thought.

2. Surround Yourself with People Who Lift You Up

They say that we become like the five people we spend the most time with, and ultimately they have the power to either inspire or drain us, so maybe it’s time to re-evaluate the amount of time that you spend with toxic individuals who only bring you down.

Surround yourself with like-minded souls on a similar journey or, better yet, those who can see the big picture better than you can. They will help you see failure as an opportunity and will certainly increase your odds of achieving your dreams.

Business is 80% people and 20% everything else, and this illustrates the importance of investing your time in getting to know open-minded individuals who enjoy helping turn others’ dreams into reality. What if you surrounded yourself with inspiration?

3. Fuel Your Creativity

If you begin your day reading the news that reminds you of all the negative aspects of our world, followed by looking at social media sites that show snapshots of lives that are edited to look much better than your own, you will never increase your productivity or creativity. I like to start each day thinking of all the things I’m grateful for. It’s hard to have a bad day when you start your day like this. Try it!

Whether they are stuck in a traffic jam or are on a delayed train or airplane, or even doing household chores, highly successful people unleash the power of refueling their creativity during these moments of “dead time” by reading books or listening to podcasts.

Books and podcasts on subjects that stretch your thinking are a fantastic way to stay inspired and learn new tools you can use to resolve problems that are stopping you from reaching your goals. Try having fewer calls with people who pull you down and don’t help you move forward, and instead call people who lift you up, or watch a good TED Talk or listen to podcasts or audiobooks that offer advice and insights from others.

Removing yourself from a routine or familiar surroundings and going for a walk in a direction where you haven’t gone before instead of staring at a screen will help a lot. Highly successful individuals often find that their brains will naturally join the dots when they expose themselves to new ideas, surroundings and experiences.

4. Bring Focus and Clarity to Your Dreams

Bringing focus and clarity to your dreams while working alone in front of a computer in a dimly lit room is good, but is not enough on its own. Do not underestimate the importance of sharing and communicating your vision with others. It will attract the right people to you who will begin to see where you are going and offer ideas to help you get there.

By sharing your passion for a future vision and communicating the message with transparency on how it will be achieved, you will find people who can help you to create a solid path to achieve your goals.

5. Embrace Marginal Gains

When Dave Brailsford became the manager of Great Britain’s professional cycling team, no British cyclist had ever won the Tour de France. However, he had a simple concept known as “aggregation of marginal gains” that would revolutionize the sport and lead to his team members becoming tournament champions and Olympic gold medal winners.

The philosophy involved improving tiny areas that were traditionally overlooked by 99 percent in the belief that a long list of 1% improvements would be the difference between being champions or losers.

Researching for a pillow that offered the best sleep for cyclists to take to hotels, and teaching riders the best way to wash their hands to avoid infection, were just a few of a long list of improvements that, although they looked tiny, ended up making a massive difference.

Whether you want to lose weight, build a business or achieve any other goal in life, it’s clear that heading straight for the moon with only one step will almost certainly result in failure or demotivation.

Small changes to your daily routine, such as creating a new email signature or changing those boring, stuffy group meetings by asking better questions, could boost your momentum and enthusiasm. All these changes not only deliver long-term improvements but also improve the overall quality of your life.

Will what got you to where you are be enough to take you to the next level? There are entire chapters on how to act in the future in my latest book The Anticipatory Organization. I’ll buy the book, you pay the shipping cost. Click here to order your copy.
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Best Practices Body Language Entrepreneurship Management Marketing Negotiations Sales Skills Women In Business

‘Body Language Hands’ – How to Immediately Win More Negotiations

“People use their hands to add meaning to their words. To capture more of their meaning, listen to their hands.” -Greg Williams, The Master Negotiator & Body Language Expert

Do you observe the body language of someone’s hands when you’re negotiating? To win more negotiations, you should listen to their hands! Hands convey a lot of hidden information in a negotiation.

There’s so much information conveyed by the way someone uses their hands. People use them to show appreciation by clapping. They display their hands to exhibit displeasure in other ways (i.e. sitting on their hands).  They also use their hands when speaking? Hands give insight into the thought process that someone has. As someone is speaking, their hands add or detract from the message they’re delivering; you do the same when you’re conveying information, too.

When there’s a difference between someone’s words and their body language, pay more attention to their body language. It will disclose someone’s intent more than their words. Consider the following lightly when conversing with someone. Consider it more strongly when you’re negotiating.

Hands close to the body:

The closer someone has their hands to their body, the more guarded are their thoughts. You’ll see this display when someone senses perceived threats to their well-being. Their hands are in that position to protect themselves from perceived indifference.

If you see this in a negotiation, it may behoove you to put the other negotiator at ease. Based on what caused him to display his guarded gesture, you may have to address that point before you can induce the comfort you seek to invoke in him.

Hands with interlocking fingers :

When you observe a negotiator in this position, he could be displaying a demeanor that states that he’s not open to your offer, suggestion, or counteroffer. To confirm your observance, consider questioning him about the meaning of his display (e.g. I noticed you have your hands closed and your fingers locked. That usually means that someone (use ‘someone’ to avoid ‘you’ – the latter may make him defensive) is not open to something that has occurred. Is anything wrong?). Then, note his response. If he unlaces his fingers and opens his hands, while saying everything is okay, ask him to proceed. Two things will have happened. One, you will have altered his body language, which will entice him to become more mentally receptive to you and your offers. Two, you will have given him the lead in the negotiation. Based on what he does with it, he’ll give insight about what caused the initial display that you brought into question. And, he’ll give vision to what he’d like to discuss. That will highlight what’s important to him.

Hands pushed away palms out:

Take special note of this gesture because it indicates that the originator wants no part of what caused him to display the gesture. You can note future discernment by the degree that he forces this gesture outward. Also, be aware of this gesture when the other negotiator voices his assertion that he’s in agreement with you. In this case, his body language belies his true feelings. Believe that more than his words.

There are other hand gestures that give insight into a negotiator’s thought process. We’ll leave those to discuss at another time. For now, note the signals mentioned above. In so doing, you’ll be more perceptive. That will assist you in winning more negotiations … and everything will be right with the world.

Remember, you’re always negotiating! 

After reading this article, what are you thinking? I’d really like to know. Reach me at Greg@TheMasterNegotiator.com

To receive Greg’s free “Negotiation Tip of the Week” and the “Sunday Negotiation Insight” click here http://www.TheMasterNegotiator.com/greg-williams/

#Negotiator #Business #Management #SmallBusiness #Money #Negotiating #combat #negotiatingwithabully #bully #bullies #bullying #Negotiations #PersonalDevelopment #HandlingObjections #HowToNegotiateBetter #CSuite #TheMasterNegotiator #psychology #NegotiationPsychology

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Best Practices Body Language Entrepreneurship Management Marketing Negotiations Sales Women In Business

Negotiators: Negotiate Better – Know How to Use Words Right

“Good negotiators listen for what’s not said, in order to hear words right.” -Greg Williams, The Master Negotiator & Body Language Expert

People’s thoughts give life to the words they use to influence others. Thus, their words move people to actions. As a negotiator, to negotiate better, know how to use words right.

Using His Words:

When engaged in a negotiation, listen to the words used by the other negotiator and the way he uses those words. As an example, he makes the statement, “I only want to address one thing at a time.” Later in the negotiation, if he asks you to address multiple items/situations simultaneously, you can state, “I only want to address one thing at a time.” Citing his own words as justification for your actions will psychologically put him into a state of reflection. Note his body language to discern the effect that your words have on him (e.g. leans back resting towards one side of his body, laying a pen/pencil down/aside, looking up into the air). Any such signals will serve as validation that he’s taking your words into his thought process.

Emphasized and Changing Words:

During a negotiation, the opposing negotiator will emphasize certain words. Listen for them. Through his action, he’s denoting the importance that word has in his thought process. You can use that insight to reposition your negotiation efforts to fit the altering situation based on the way he’s thinking.

As an example, if he begins a statement by saying, “Weeee, I think I can do it.” Note the word choice change from ‘we’ to ‘I’. Plus, note how he drew ‘weeee’ out. While making that change, he was likely considering to what degree he’d have to rely on others. By changing his words, he displayed his belief that he has greater control over producing the outcome in question. That display gives you insight into where he believes his abilities lie in that situation. You can clone it by posing similar questions to move him in the direction of your needs throughout the negotiation. That insight will also allow you to cite his pride of authority and position him as such. Then, if you reach a point of decision and he refers to his need to consult others, remind him of what he’s implied about his authority. Even if he states the situation at hand is above his authority, you will have uncovered his limits.

Unspoken Words:

People say a lot through the words they don’t use. Thus, what’s not said can be more important than what’s said. It too gives insight into their thoughts.

During a negotiation, closely observe the word choice used by the other negotiator to convey his thoughts and offers. Consider what he’s not saying and why he may not be using specific words. If you sense he’s attempting to prevent you from uncovering something, ask him about it. Use the words that you believe he’s not saying and observe his reaction. If his reaction is one of dismissiveness, pay attention. You may have stumbled upon a point that requires greater probing.

When people hesitate, pause, or alter their words, they’re giving you insight into their shifting mindset. That shift represents a change in their thinking. If you’re astute, you’ll observe the cause of that action and use it to advantage the negotiation.

From the way you use words to convey your offers, to the way you use the opposing negotiator’s words to shape his perspective, if you use words right in a negotiation you’ll experience greater negotiation outcomes … and everything will be right with the world.

Remember, you’re always negotiating! 

After reading this article, what are you thinking? I’d really like to know. Reach me at Greg@TheMasterNegotiator.com

To receive Greg’s free “Negotiation Tip of the Week” and the “Sunday Negotiation Insight” click here http://www.TheMasterNegotiator.com/greg-williams/

#Negotiator #Power #secrets #Mistakes #Management #SmallBusiness #Money #Negotiating #combat #negotiatingwithabully #bully #bullies #bullying #Negotiations #PersonalDevelopment #HandlingObjections #HowToNegotiateBetter #CSuite #TheMasterNegotiator #psychology #NegotiationPsychology

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Best Practices Body Language Leadership Personal Development

5 Methods to Overcome Frustration

It happens to the best of us—We get stuck, we can’t move on with our work, and we want to scream and pull our hair out. Entrepreneurs have all been there, and often. That place is called Frustration. What we learned about frustration is that it can completely cloud your vision. You’re blind to solutions and alternative paths that you can’t see. All you see is red!

A lot of entrepreneurship is just a hustle. You have to push yourself through times where you seem to be getting very little back for the amount of effort and money you put in. It’s almost like moving the RMS Queen Mary with your hands. You could push for years and years before you eventually conquer the inertia and it finally moves. For most startups, this type of frustration doesn’t seem to stop. It’s to be expected—it comes with the territory.

But there is another all-too-familiar kind of frustration. It happens when trying to work with authority, compliance, or other types of legal paperwork. Their overly generalized approach to management and regulation can become extremely frustrating, especially if you don’t have every bit of information that they need. Or, if the agencies that have the information shuffle you around between other agencies that are even less helpful. Hours, days, and even weeks can go by before you finally hear from someone—if you do at all. And meanwhile, you have deadlines to meet.

What can you do when you’re stuck in a situation like this?

Here’s our 5 tips to deal with frustration:

1. Take a Break. Put your focus on something else—something that you can do in a shorter period of time. Something that brings immediate results. This will serve as a reminder that you indeed are It’ll encourage you to get back to the bigger issues—later.

2. Go for a Walk. Just stop for a second. Get some exercise and fresh air. And don’t you dare bring your phone! Walking without distraction will clear your mind and give you a fresh perspective, even if only for a little while. The change of scenery will cheer you up.

3. Ask for Help. If you’re dealing with an agency, ask their supervisor for help. Describe the issue, recall the steps you’ve taken so far without seeing results, and ask them what you could do differently. See what advice they’ll offer. Tell them you’re frustrated. You could get lucky and connect with someone who actually understands—someone who will be able to help!

4. Ask About an Extension. If you’re really getting nowhere, see if you can get a deadline extension. This way, you can give up for a while, and come back fresh and ready to face the issues ahead. You’ll be much more likely to make some headway once you’re able to see the big picture without your blinders on. You’ll be able to think objectively and will embrace suggestions. Sometimes even just the time you’ve committed can turn persistence into stubbornness, which makes frustration even worse.

5. Welcome Different Approaches. Stop for a minute and look at what you’ve done so far. Is there an alternative path to take? Did you miss something along the way? Don’t forget—frustration is caused by lack of progress over an extended period of time. Try tackling the issue in short bursts instead of one long marathon. Shorter time periods will help you ease your frustrations while keeping you focused on your goals.

We can’t prevent frustration all the time, but we can lessen it by understanding when and where we aggravate it ourselves. Take the necessary steps to manage it and save all of the yelling and hair-pulling!

For more, read on: http://c-suitenetworkadvisors.com/advisor/michael-houlihan-and-bonnie-harvey/

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Best Practices Body Language Entrepreneurship Investing Management Marketing Negotiations Sales Skills Women In Business

Threats, Consequences: How to Make You Powerful

“Never issue threats without considering the consequences. The consequences may leave you threatened.” -Greg Williams, The Master Negotiator & Body Language Expert

Do you attempt to move others to action with threats? And do you think about the unintended consequences of your intent?

Implement the following thoughts when considering whether to use threats to persuade someone to adopt your position, carry out your wishes, or acquiesce to your demands

How You’re Viewed:

When considering how you’ll project your power, remember the perception of its potency is determined by the perception of the receiver. Don’t project an image that’s too strong or weak for the situation. You’ll run the risk of being perceived as someone that’s overbearing or meek if you do. Suffice it to say, if your body language is misaligned with the persona displayed, you’ll detract from the strength of your persona and message.

Threats:

Some people rail at threats, while others acquiesce to them. Thus, you must know a person’s propensity to move, based on the application of your threats. If you use threats to chide someone and they view them as a challenge, you may unlock their stubborn beast. That could further cement them in their current position. If that was not your intent, you may have unforeseen consequences to confront. Always assess a threat’s probability of success to determine its viability.

Consequences:

In every situation, there are consequences to adopting one action versus another. When considering if you should utilize threats to coerce someone into adopting your will, consider the consequences they’re willing to undergo to deny your request. You should question the timing of your request, too.

If someone can subdue your consequences, due to alternative ways of escaping punishment, you will weaken those consequences. Your threats will be less impactful and less likely to move someone to the action you seek.

Know the person’s demeanor as it shifts in the moment, the probability of what they might do if you’re too stringent, and their tolerance for pressure. If you know that, you’ll have a better idea of how far you can pursue the conquering of their will.

There will be times when to look forward, you should reason backward. Thus, in some cases, if you start with the end in mind and work back from there, the action you should adopt in a situation will be waiting for your discovery. Once you assemble a winning plan that outlines the best ways to utilize the power of threats, you will be on your way to being perceived as a more powerful person in every situation you’re in … and everything will be right with the world.

What does this have to do with negotiations?

Anytime you wish to make a threat stronger in a negotiation, use it when your subject is reliant upon your good will. If they don’t have avenues of shelter to avoid your threats, you’ll be in a stronger position. They’ll be more likely to accept your mandates. By delivering your mandate with a voice of authority, you’ll increase the perception of its strength.

Threats affect the actions of all negotiators. To be more efficient in your negotiations, understand the mindset of the other negotiator, what she’s attempting to achieve, and how you might help her obtain it. With that, think about the different ways you can use threats to move her closer to your goals.

Remember, you’re always negotiating!

After reading this article, what are you thinking? I’d really like to know. Reach me at Greg@TheMasterNegotiator.com

To receive Greg’s free “Negotiation Tip of the Week” and the “Sunday Negotiation Insight” click here http://www.themasternegotiator.com/greg-williams/

#Threats #Consequences #Success #Emotion #Business #Progress #SmallBusiness #Negotiation #NegotiatingWithABully #Power #Perception #emotionalcontrol #relationships #liars #HowToNegotiateBetter #CSuite #TheMasterNegotiator #ControlEmotions

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Body Language Human Resources Investing Management Marketing Negotiations Sales Skills Women In Business

How to Prevent Negotiator Anger Backlash that Kills Deals

“There are lots of ways to kill deals. Don’t let anger be one of them.” -Greg Williams, The Master Negotiator & Body Language Expert

“That offer angered me. They killed the deal by displaying that they had no respect for me. So, I shoved my chair to the wall, slammed my papers into my case, and walked away!” Does any of that invoke memories or stories of a negotiator’s actions that you’ve seen or heard?

Some form of anger is usually the tempest behind a negotiation’s demise. To prevent a negotiator’s anger and backlash that can kill your deal, always be mindful of your point of anger and that of the other negotiator.

Temper:

Losing your cool in a negotiation can make you run hot. That wasn’t meant to be funny. Too many times, negotiators forget to control their temper. When they do, they become irrational, engage in non-progressing actions, and infuse a degree of angst in themselves and the negotiation.

When you feel yourself getting upset during a negotiation, identify the cause. If your anger continues to rise, abate it by departing the environment and thoughts that are giving it life. Also remember that there’s another entity in the negotiation that you’re negotiating against. It’s your negotiation opponent. You should be mindful of your temperament as well as that of the other negotiator during the negotiation.

If the opposing negotiator becomes irate, assess the validity of his mood based on what triggered it; he may be using anger as a ruse. If his anger is genuine, alter the mood in the environment by changing elements in it; that may mean departing the environment that you’re in. Don’t attempt to negotiate in such climates. You may acquiesce when such is to your detriment.

Observe Body Language Signals:

Body language signals can be an omen of anger that’s lurking slightly beneath a negotiator’s mental surface. Such signals expose themselves by the removing of one’s glasses and tossing them aside (i.e. I don’t believe what I’m seeing), pinching the bridge of the nose (i.e. it’s getting stuffy in here; I need fresh air), rubbing palms while frowning or pouting (i.e. I’m warming up in anticipation for battle). During such occasions, whether it’s your actions or that of the other negotiator, note body language gestures that may foreshadow anger. Some will not be as obvious as others (e.g. pounding the table with a fist(s), waving the back of the hand with power coupled with words of dread, sounding exasperated).

Deal Conclusion:

The way a negotiation concludes can be the opening of a deal-killer. If anger has permeated the interactions between the negotiators prior to a deal, there may be a lingering angst promoted by that residue. To enhance the probability that the deal will become consummated, address that residue. Be sure it’s completely abated before departing the negotiation table.

Deal-breakers are always seeking life to kill a deal. By being more vigilant to what gives life to anger, you can prevent its backlash from invading your negotiations. You’ll no longer fall prey to the profound and insidiousness that anger uses to rip at the negotiation process. You’ll be in control of yourself, the other negotiator, and the negotiation … and everything will be right with the world.

Remember, you’re always negotiating!

After reading this article, what are you thinking? I’d really like to know. Reach me at Greg@TheMasterNegotiator.com

To receive Greg’s free “Negotiation Tip of the Week” and the “Sunday Negotiation Insight” click here http://www.TheMasterNegotiator.com/greg-williams/

#Anger #Prevent #Backlash #Improvenegotiation #Power #secrets #HiddenOpportunities #Mistakes #Management #SmallBusiness #Money #Negotiating #combat #negotiatingwithabully #bully #bullies #bullying #Negotiations #PersonalDevelopment #HandlingObjections #Negotiator #HowToNegotiateBetter #CSuite #TheMasterNegotiator #psychology #NegotiationPsychology

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Best Practices Body Language Management Marketing Personal Development Sales

Business Introductions Made Easy

Many details come together to create an impression. Of great importance is the first time an individual meets another person face-to-face. In business settings, we often find ourselves in situations of having to make an introduction. Not only will you present yourself to others, but very often you may be the one introducing two people to each other. Here are a few tips to help you through both scenarios.

MAKING AN INTRODUCTION

Whom you introduce first matters

Decide who the senior most person is between the two you are introducing. Ask yourself who is the VIP in this situation. Turn to the higher rank person first to start the introduction. You say the senior most person’s name first. However, please know that a client/customer always outranks anyone in your organization, yes, even the CEO.

Here are some examples:

  • How to introduce a new employee to the CEO of the company. Turn to the CEO first and say, “Jane Smith (CEO), I would like to introduce you to Tom Johnson (employee), a new employee. Tom Johnson, this is Jane Smith, the CEO of XX.”
  • How to introduce a CEO to a client. Turn to the client first and say “Adam Jones (client), I would like to introduce you to Sarah Thomas, the CEO of ABC Company. Sarah Thomas, this is Adam Jones, a client of ABC Company.”
  • How to handle age rank. If you know the age of each person, you introduce the younger person to the older person.
  • How to handle gender. Gender doesn’t matter. You always consider rank.

Add an Interest Point

It is nice to be able to give the two people you are introducing a common interest point that may help them continue their conversation. “Jane Smith, I would like to introduce you to Sally Hanson, the president of XYZ Company. Sally Hanson, Jane Smith is a sales consultant for ABC Company. You both have an interest in XX (hobby, sports team, attended the same university).”

SELF-INTRODUCTION

With a genuine smile and looking into their eyes, say, “Hello, my name is Sheila Anderson (say your name slowly – more on this in a bit!). I am a personal brand strategist with Image Power Play.” Shake hands after the introduction is made to ensure you focus on listening to the introduction.

INSTANCES WHEN YOU CANNOT RECALL A NAME

We have all been there when you see someone you met, and you cannot recall their name. Do not be embarrassed. It’s a common occurrence, and the other person has likely experienced it themselves. Here is what you can say in this situation: “Hello, my name is Sheila Anderson. I met you a few months ago at the Chamber of Commerce mixer. It’s nice to see you again. Please tell me your name again.”

Repeat the other person’s name a couple of times during the conversation to ensure you remember it. Moreover, do not be afraid to ask them to, so you make sure you pronounce it correctly. The sound of our name is one of the most precious words we ever hear. We all like our names to be pronounced correctly.

I help executives create a powerful image and brand so they look and feel confident wherever they are. Contact me at sheila@imagepowerplay.com to schedule a 20-minute call to discuss how we can work together to grow your visibility through my return on image® services.

Categories
Best Practices Body Language Entrepreneurship Human Resources Management Marketing Negotiations Sales Skills Women In Business

How to Make ‘You’ a Better Negotiator

 “Small increments add up. Observe the small increments that make you a better negotiator.” -Greg Williams, The Master Negotiator & Body Language Expert

Did the word, ‘you’, draw your attention to this article? If you don’t think it did, think again. If not at your conscious level, subliminally, it did affect you. Knowing when to use ‘you’ in a negotiation can make you a better negotiator.

The Story:

“I’m canceling my monthly subscription”, stated an irate customer. “Why”, asked the service manager. “Because I didn’t like the way you resolved my issue”, replied the customer. With that, the service manager crossed his arms and retorted in a defensive tone, “what did you expect me to do? I told you we don’t settle that type of claim!”

‘You’ can be an insidious or gravely dangerous word if not used correctly in a negotiation. ‘You’ is very directive. It’s not me, or someone else, it’s directed at a single individual, you. When negotiating, be cautious about when and how you use that word.

The following are ways to use ‘you’ to enhance your negotiation efforts, while making you a better negotiator.

Using ‘You’ Strategically:

  • Consider the other negotiator’s demeanor. The opposing negotiator’s mood will affect his perception. In some cases, depending on his mood, the word ‘you’ can be perceived as being accusatory.
  • Inflection impacts the perception of ‘you’ (e.g. you need help? you need help!) – In either example, the question or statement could be perceived as being heartfelt or sarcastic depending on the inflection of how it’s posed.
  • Since ‘you’ grabs the attention of a person, use it to command attention (e.g. I need you to consider this, now.)

Using ‘You’ Haphazardly:

  • Some negotiations can become very heated. During such times, be aware that ‘you’ can ramp temperatures higher (e.g. you do it too!)
  • Not being strategic when using ‘you’ can dilute its value (e.g. do you mean that? You don’t mean that!) When ‘you’ is the first word in your statement or question it becomes more poignant.
  • Don’t overuse ‘you’. To make it more impactful, use it to stress and/or highlight a point (e.g. that is good versus, you are good.)

Body Language:

To assess the effect of ‘you’ during the negotiation, observe hand, head, and eye movements. Immediately after stating, ‘you’, observe your negotiation counterpart’s body language.

  • Hand – palms extended facing you, he’s defending himself against your proposal/accusation (i.e. whoa, not so fast.) – palms up and shoulder shrug (i.e. what do you want me to do?) – palms down, after having been up (i.e. rejection) – fist (i.e. anger)
  • Head – moving away (i.e. putting distance between you and your assertion) – moving toward (i.e. willing to embrace or confront (definitive action noted by demeanor)) – head tilted (i.e. in thought mode)
  • Eyes – narrowing (i.e. focused, attentive to what’s being conveyed and how it’s being stated) – wide (i.e. excitement, can be good or bad – assess meaning based on demeanor)

When seeking to enhance a negotiation, or threading the needle of doubt, consider how you can employ the usage of ‘you’. When used appropriately, you’ll expand your negotiation position exponentially. You will experience greater negotiation outcomes … and everything will be right with the world.

Remember, you’re always negotiating!

After reading this article, what are you thinking? I’d really like to know. Reach me at Greg@TheMasterNegotiator.com

To receive Greg’s free “Negotiation Tip of the Week” and the “Sunday Negotiation Insight” click here http://www.TheMasterNegotiator.com/greg-williams/

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