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Hot Tips on How to Negotiate with a Narcissist

Have you ever met a narcissist? Have you had to deal with one? If you’re like most people, you’ve been in some type of relationship with one at some point in your life. So, I sought out successful divorce lawyer, best-selling author, and narcissist expert, Rebecca Zung, to share hot tips and insights on negotiating with narcissists. In a world where we’re increasingly forced to deal with narcissists, I thought I’d share her wisdom with you.

According to Zung, narcissists are cunning and charismatic, and often fly under the radar, undetected. In a world where we’re dealing with an apparent pandemic of narcissism, it’s important to recognize tenuous situations with the people close to you to avoid being victims of narcissism.

Before being able to negotiate with a narcissist, understanding how one works is required. While the rest of the world are motivated and driven by lots of different things, narcissists only have one drive: narcissistic supply.

Narcissistic Supply

Narcissistic supply is anything that feeds the person’s ego. Most people think of ego in terms of things like money, respect, power, the right friends, etc. But for narcissists, their supply comes from devaluing, debasing, and putting people down … always seeking to make themselves feel superior to others.

This is a critical factor to know when going into a negotiation, according to Zung. A narcissist goes into negotiation thinking, “How can I make this other person’s life as miserable as possible?”, whereas a rational person goes into negotiation asking, “How can I find the best resolution to the matter?” So, when going into negotiation with a narcissist, it’s important to recognize that you’re not even on the same plane.

Negotiating with a narcissist will feel counterintuitive, with only one side wanting a meaningful resolution. The narcissist wants to be in the position where you are the prey, and they control the situation. Zung advocates the SLAY method … Strategy, Leverage, Anticipation and You. Develop a “Super Strong Strategy”, “Invincible Leverage”, “Anticipation”, and lastly, focus on “You” and your own position.

It takes strategy to figure out what form of narcissistic supply is more important for them. The only thing more important than their status is the supply they get from dragging people through the process and making them look bad. One can disarm a narcissist by simply not taking the bait. When they say insulting and degrading things, ignoring and minimizing their remarks is an effective way of disarming them, by making their words meaningless.

Overt vs Covert vs Malignant Narcissism

Overt narcissists tend to be more obvious and direct. They typically have no shame. Even though all narcissists are driven by narcissistic supply, it’s important to know that covert narcissists operate differently. These narcissists are more of the “smear campaign” type, riding under the radar. They often hide behind comments like, “I’m just so concerned about them, they’re drinking way too much,” or, “I’m just so caring. It’s so sad that he doesn’t want anything to do with his family.” The covert narcissists are passive-aggressive, insinuating hostility and demonstrating negative assumptions like, “You don’t want to come to spend time with your family. I understand work is so important to you.”

Covert narcissists often fail to leave a trail until they start getting squeezed. Once the mask starts to come off, and the other side realizes who this person truly is, that’s when the narcissist starts to slip up. Once their narcissistic injury is inflamed, it triggers narcissistic rage, and they start making mistakes (i.e. angry emails, texts, outbursts). If you get them to that point and give them a strong enough shovel to dig their own hole, your work is done.

The malignant narcissist is one that has no conscience whatsoever. They will make false, hateful allegations intended to do real damage (i.e., losing your job). They have no concerns about completely ruining a life. These are the ones that stalk, get violent, threaten to be violent, etc.

It’s important to recognize when you’re in a situation with a narcissist, to not only take the correct steps in negotiation but also to recognize that the words the narcissist spews are inaccurate, for the sake of your own mental health.

S.L.A.Y. Method

Negotiation does not have to be a formal negotiation. There doesn’t have to be a lawsuit involved. It can be as simple as negotiating with your teenagers. The methodology will always be the same, as long as you have a strategy (the ‘S’ from the SLAY model). The first part of your strategy is creating your vision for what you want the outcome to be. This allows you to hold on to the focus of your final goal instead of being sidetracked by the narcissist’s behaviours and constant inflaming.

The second requirement for SLAY is leverage, which comes from creating a summary of lies, inconsistencies, and/or bad behaviour. Finding a pattern to expose the narcissist is great leverage whether in litigation, professional or personal negotiations.

The third requirement of SLAY is anticipation, which ties neatly with the first requirement of strategy. Being two steps ahead of the narcissist will allow you to strategize and plan accordingly. In negotiation, being two steps ahead will always provide leverage as you can anticipate their position and be ready with a response or even cut it off at the pass – i.e. “I’m anticipating that you’re going to take this position; here’s why it doesn’t hold its merit.”

The final requirement of SLAY is to focus on yourself, your position, and your case. In negotiation, if all you have is a good defence, no one is scoring any points. When dealing with a narcissistic personality, it becomes easy to point fingers at how bad the person is. It’s important to bolster your own position to take care of yourself and protect your mindset.

Approaching narcissistic personalities is not something most of us want to go through, yet unfortunately it occurs a lot more frequently than one might think. I hope you find Rebecca’s SLAY method of negotiating with narcissists helpful.
You can access the full interview with Rebecca, Negotiating With a Narcissist, HERE.

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Entrepreneurship Personal Development Women In Business

Become a Better Negotiator Through Communication P1

Closely tied to the art of negotiation is the art of communication. If you want to get more of what you want in life, up-levelling your communication skills is key. I recently interviewed conversation expert, Debra Roberts, and it quickly became clear we share similar philosophies about the importance of getting intentional about how we choose to communicate and negotiate. I thought I’d share some of her insights and hot tips on how to have conversations to get the best outcome.

All of life is a negotiation. Those all-important communications with your intimate partner, kids, friends, and business associates are all a form of negotiation. We’re always trying to influence and persuade each other in some way. Getting better outcomes is all about bringing more intention to the table.

Debra is the creator of The Relationship Protocol communication model. At its heart, there are two key elements. Every healthy interaction relationship has to have these two key elements: commitment and ‘turning towards’.

Commitment

Commitment is how you show up. It can be a felt sense, but it’s also your behavior, your actions, how you treat someone, how you make the other person feel. It’s making that connection where people around you know that they can count on you, that you’re reliable. It’s the essence of how trust grows.

Turning Towards

The second mandatory ingredient is shifting your thinking to turning towards. If I’m interacting with you, I want to connect with you. I want to connect with your experience as much as I want you to understand mine. If I go into an interaction distracted, annoyed or biased, I’m turned away. When we’re turned away, there’s a disconnect. Part of what has to happen for the sake of the relationship is to shift your thinking and turn towards the situation.

Your relationship is more important than each of you as individuals. But if you are not committed and you don’t show up shifting your thinking and turning towards the relationship, the situation, the organization, you cannot have healthy interactions. You cannot have a thriving organization or a healthy marriage relationship without these two key elements.

The golden nugget to remember is that the more important the relationship is to you, the more important it is that you demonstrate an understanding of the other person’s experience. If your energy is on wanting to get to know the other person and listening to and validating them, you’ll be connected.

Once you’ve mastered the key concepts of commitment and turning towards, you can explore the four ‘how to’ steps to put them into practice. How do you have these conversations? How do you build trust? How do you deal with conflicts and confrontations? How do you initiate a conversation?

Step 1: We initiate conversations by stating our intentions upfront. For many people, this notion seems counter-intuitive as they’ve been led to believe they need to hold their cards close to their chest. In fact, this approach creates suspicion and mistrust. By contrast, being open about your intentions will build trust and a solid foundation for effective communications.

Step 2:  Be kind. Kindness builds trust. Note that if you’re mean or distasteful or betray the other person in some way, that safety net is gone and you’ll have to rebuild – and it takes longer to rebuild than it does to initially grow something.

Step 3: Own your part. If you notice the other person getting upset, stop and ask about it. Take the time to acknowledge their experience and own your part. i.e. “Hey, I didn’t mean it the way you heard it, or I’m sorry that I hurt your feelings. That really wasn’t what I was setting out to do. That wasn’t my intention.” In order for the other person to accept your acknowledgement of wrongdoing or mistake or whatever took place, you have to demonstrate accountability and ownership.

Step 4: Give the benefit of the doubt. Stay open and out of judgment. This also includes being able to move on and letting go.

When we can express ourselves with ease, we get to have our needs met. We get to resolve conflicts and we can improve the quality of our life and have much less stress in our lives and in our organizations. Instead of having something building up inside of you or feeling ill-equipped because you don’t know what to say, how to say it, or you’re afraid that if you do say something, the other person is going to react so you say nothing, that offers your relationship nothing. You start to disconnect. The other person gets annoyed. You can see how things just build. Whereas if we know how to communicate, we show up with confidence. We get our needs met.

Having effective communication in your life is transformational. It’s expected that as adults, we know how to communicate effectively. And yet we’re not taught it. These are simple concepts and easy to apply when you bring your intention to it. It’s worth the shift. With better communication, you’ll get better buy-in, better relationships, and better outcomes.

Imagine the world as a kinder, more peaceful place where we can talk about our differences and people can feel a sense of belonging in their organizations.

If you’re looking to up level your negotiation skills, I have one on one, group and online coaching programs available. I’m on a mission to help you leverage your natural or innate power to get more of what you want and deserve in life.

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Entrepreneurship

Cybersecurity for SMBs: Turning Risks into Resilience

Cybersecurity for SMBs: Turning Risks into Resilience

In a world increasingly driven by technology, small and medium-sized businesses (SMBs) are discovering that cybersecurity is no longer optional. With the rise of remote work, cloud computing, and digital payment systems, the attack surface for cybercriminals has expanded dramatically. Yet, many SMBs continue to underestimate their risk, assuming they are too small to be targeted. The truth is quite the opposite: SMBs are often seen as low-hanging fruit by cybercriminals because of limited security measures.

In this article, we’ll explore why cybersecurity is essential for SMBs, common challenges these businesses face, and practical steps to enhance your digital defenses. We’ll also discuss how a proactive approach to cybersecurity can not only protect your business but also drive growth and build trust with your clients.

The Growing Threat Landscape

Hackers are no longer exclusively targeting large corporations. In fact, recent studies reveal that more than 40% of cyberattacks are aimed at small and medium businesses. Why? Because SMBs often lack dedicated IT teams, let alone cybersecurity specialists, making them an attractive target for cybercriminals.

Consider the potential impacts of a breach:

  • Financial Losses: Cyberattacks can result in significant costs, from ransom payments to lost revenue during downtime.
  • Reputational Damage: A data breach can erode trust, driving away customers and tarnishing your brand.
  • Regulatory Penalties: Failing to comply with data protection regulations like GDPR or HIPAA can lead to hefty fines.

For example, a small manufacturing company recently faced a ransomware attack. The attackers demanded $50,000 to release their data, a sum that’s daunting for any SMB. Beyond the ransom, the company lost weeks of productivity and some long-standing clients who felt their data wasn’t secure.

Common Cybersecurity Challenges for SMBs

  1. Limited Budgets Many SMBs operate with tight margins, and cybersecurity often takes a back seat to immediate business needs. However, the cost of a breach—financially and reputationally—can far outweigh the investment in preventive measures.
  2. Lack of Expertise Unlike large organizations, SMBs rarely have in-house cybersecurity experts. IT staff, if they exist, are often generalists juggling multiple responsibilities, leaving gaps in security practices.
  3. Underestimating Risks There’s a prevalent misconception that cybercriminals only target big businesses. This false sense of security leads many SMBs to neglect basic measures like regular software updates, employee training, and data backups.
  4. Third-Party Risks Many SMBs rely on third-party vendors for services like payment processing or cloud storage. While these partnerships are essential, they also introduce additional vulnerabilities if the vendors’ systems are compromised.

Turning Challenges into Opportunities

While the risks are real, SMBs have unique advantages that can be leveraged to build a robust cybersecurity posture. With fewer layers of bureaucracy, they can implement changes more quickly and adapt to evolving threats.

1. Start with an Audit

The first step to better security is understanding your current vulnerabilities. A comprehensive cybersecurity audit can:

  • Identify weaknesses in your systems and processes.
  • Highlight compliance gaps with industry regulations.
  • Provide actionable recommendations tailored to your business.

2. Prioritize Employee Training

Your employees are your first line of defense against cyber threats. Regular training sessions can help them:

  • Recognize phishing attempts and other social engineering tactics.
  • Understand the importance of strong, unique passwords.
  • Learn best practices for handling sensitive data.

3. Implement Layered Security Measures

Cybersecurity isn’t a one-size-fits-all solution. A layered approach—combining firewalls, antivirus software, encryption, and multi-factor authentication—offers comprehensive protection.

4. Develop an Incident Response Plan

No system is foolproof. Having a clear plan for responding to cyber incidents can minimize damage and downtime. Your plan should include:

  • Designated roles and responsibilities for your team.
  • Steps for isolating affected systems.
  • Communication protocols for notifying clients and stakeholders.


5. Partner with Experts

If you don’t have in-house expertise, consider partnering with a cybersecurity firm. They can provide ongoing monitoring, conduct penetration tests, and ensure your defenses stay ahead of emerging threats.

The Business Case for Cybersecurity

Investing in cybersecurity isn’t just about avoiding risks; it’s about enabling growth and building trust. Here’s how:

  1. Building Client Confidence Customers and partners are more likely to trust businesses that demonstrate a commitment to security. This trust can be a significant competitive advantage.
  2. Ensuring Business Continuity Robust cybersecurity measures reduce the likelihood of downtime, allowing you to focus on serving your customers without interruptions.
  3. Gaining a Competitive Edge In industries where cybersecurity is a key concern, being proactive can set you apart. Highlighting your security practices in marketing materials or client proposals can tip the scales in your favor.
  4. Complying with Regulations Data protection laws are becoming stricter worldwide. Staying compliant not only avoids penalties but also positions your business as a responsible industry player.

Final Thoughts

Cybersecurity is no longer a luxury for SMBs; it’s a necessity. While the challenges may seem daunting, taking proactive steps can transform risks into resilience. By investing in the right tools, training, and expertise, SMBs can not only protect their businesses but also thrive in a competitive landscape.

Ready to break through in your industry? Our team helps leaders build unshakeable confidence and presence. Schedule a call with our Team 💡

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How Successful Business Owners Set Achievable Goals for 2025 and Actually Stick to Them

How Successful Business Owners Set Achievable Goals for 2025 and Actually Stick to Them

The start of a new year is a natural time for reflection and goal setting. As we step into 2025, many business owners are filled with ambition and ready to tackle big dreams. However, setting goals is just the beginning. The real challenge lies in making them achievable and ensuring follow-through.

Here, we’ll explore a step-by-step process to help you set meaningful goals for 2025, avoid common pitfalls, and create systems that support your success.


Why Most Goals Fail

Before diving into the “how,” let’s address the “why.” Why do so many goals fall by the wayside before the end of January? Here are some common reasons:

  • Lack of clarity: Goals are vague or not well-defined.
  • Overwhelm: Trying to tackle too many goals at once.
  • No action plan: Goals are set without a clear roadmap to achieve them.
  • No accountability: There’s no system or person to help keep you on track.
  • Misaligned priorities: Goals don’t align with your deeper values or current capacity.

Understanding these pitfalls is the first step to overcoming them.

Step 1: Reflect on the Past Year

Before setting new goals, take time to reflect on 2024. What worked? What didn’t? This reflection will provide valuable insights for moving forward. Ask yourself:

  • What were my biggest wins this year?
  • Where did I fall short, and why?
  • Which habits or systems helped me succeed?
  • What challenges or distractions got in my way?

Use these answers to guide your goal-setting process. For example, if a lack of focus derailed you in 2024, consider how you can narrow your priorities in 2025.

Step 2: Get Clear on What You Want

Clarity is the foundation of achievable goals. Instead of setting vague resolutions like “I want to grow my business,” define what growth looks like. Is it a specific revenue target, a new product launch, or expanding your team?

Think beyond numbers. Every goal you set should align with how you want to feel. For example:

  • Revenue growth might be about feeling secure and impactful.
  • Better health might be about feeling energetic and confident.
  • Team expansion might be about creating more freedom in your schedule.

Ask yourself: What do I really want, and why does it matter?

Step 3: Prioritize High-Impact Goals

You can’t do everything, and that’s okay. Instead of setting a laundry list of goals, focus on 1-3 high-impact objectives. These should be the goals that will move the needle most for your business and life.

To identify your high-impact goals:

  • List all the things you’d like to achieve.
  • Evaluate each one based on its importance and feasibility.
  • Choose the goals that will make the biggest difference.

For example, if scaling your business is a priority, your goals might include increasing revenue by 20%, hiring a key team member, or launching a new service.

Step 4: Break Goals into Manageable Steps

Big goals can feel overwhelming. The key to making them achievable is breaking them down into smaller, actionable steps. Here’s how:

  1. Start with the end in mind: What does success look like?
  2. Work backward: Identify the milestones you need to hit along the way.
  3. Create a timeline: Assign deadlines to each milestone.
  4. Focus on daily actions: Determine the specific actions you need to take each day or week.

For example, if your goal is to grow revenue by 20%, your steps might include:

  • Researching new market opportunities (January).
  • Launching a targeted marketing campaign (February).
  • Optimizing your sales funnel (March).

Step 5: Build Systems for Success

Goals without systems are just wishes. To achieve your goals, you need to create systems that support consistent action. Consider:

  • Time blocking: Dedicate specific times to work on your goals.
  • Tracking progress: Use tools or spreadsheets to measure your progress.
  • Accountability: Partner with a mentor, coach, or peer to stay on track.
  • Celebrating milestones: Acknowledge your progress along the way.



Step 6: Stay Flexible and Adjust

Life happens, and even the best plans may need adjustments. Instead of abandoning your goals at the first sign of a challenge, be willing to pivot. Regularly review your progress and ask:

  • What’s working?
  • What’s not working?
  • What needs to change?

Flexibility doesn’t mean giving up; it means staying adaptable to achieve your end goal.

Step 7: Commit to New Habits

Your habits are the building blocks of your success. If you want different results in 2025, you may need to adopt new habits. Start small and focus on consistency. For example:

  • If you want to improve your health, commit to exercising 3 times a week.
  • If you want to grow your business, commit to networking with 2 new contacts per month.
  • If you want better work-life balance, commit to shutting down work at a specific time each day.

Remember, habits compound over time. Small daily actions lead to big results.

The Power of Achievable Goals

When you set achievable goals, you create a sense of momentum and confidence. Instead of feeling overwhelmed by unrealistic expectations, you feel empowered by progress. Over time, this builds a cycle of success that fuels your growth.

As you set your goals for 2025, remember:

  • Be clear and specific.
  • Focus on what matters most.
  • Break goals into manageable steps.
  • Build systems that support consistent action.
  • Stay flexible and celebrate your progress.

Ready to Make 2025 Your Best Year Yet?

If you’re ready to stop chasing goals that don’t stick and start achieving meaningful results, we’re here to help. Schedule a call with our team, and we’ll work with you to create a roadmap for success in 2025. Click Here

Let’s make this year the one where your goals turn into reality

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The Missing Link Between Leadership and Longevity

The Missing Link Between Leadership and Longevity

In the fast-paced world of business, leaders often carry the unspoken belief that relentless work is the cornerstone of success. Long hours, endless to-do lists, and the constant push to “do more” are worn as badges of honor. But what if the real secret to sustained success isn’t doing more but doing less—and doing it intentionally?

This paradigm shift was the focus of my enlightening conversation with Dr. Hammond, a psychologist and executive coach, on the Happy Productive Podcast. Together, we unpacked the importance of self-care not only for personal well-being but as a critical driver of business success. Here’s why leaders and entrepreneurs must prioritize self-care—and how they can do so sustainably.

The Burnout Problem: A Hidden Threat to Leadership

Burnout doesn’t happen overnight. It’s the culmination of neglecting ourselves in favor of chasing deadlines, managing crises, and meeting expectations. The symptoms may start small—fatigue, irritability, or difficulty focusing—but left unaddressed, burnout can lead to severe physical, mental, and emotional consequences.

Dr. Hammond shared a compelling insight: “Burnout is preventable, but it requires a conscious shift in priorities. When leaders fail to care for themselves, it trickles down, affecting team morale, productivity, and the overall health of the organization.”

A Personal Lesson in Prioritization

I learned this lesson firsthand during a Spartan race with my son, Adam. The event pushed me to my limits, both physically and mentally. Midway through, I realized I had neglected the foundational practices that keep me grounded and resilient. The lack of preparation wasn’t just a physical oversight; it was a metaphor for the way I sometimes approach leadership—all output, no recharge.

That experience served as a wake-up call, reminding me of the power of intentional self-care. It isn’t indulgent or optional; it’s essential.

The Science of Self-Care: Why It Works

Dr. Hammond highlighted the neuroscience behind self-care. “When you prioritize even small acts of self-care, you’re rewiring your brain to manage stress more effectively,” she explained. “Consistency is key. Over time, these practices build resilience and enhance cognitive function, allowing leaders to make better decisions and sustain high performance.”

Here are three foundational principles of self-care that every leader should embrace:

  1. Start Small: Begin with 60 seconds of mindfulness, such as deep breathing or gratitude journaling. These micro-habits lay the groundwork for more significant changes.
  2. Be Consistent: Small, consistent actions yield compounding benefits. Whether it’s a daily walk or a weekly yoga session, find something sustainable.
  3. Shift Your Mindset: Reframe self-care as a strategic investment in your leadership—not a luxury.

Creating a Culture of Care in Your Organization

Self-care doesn’t stop with the leader. It’s equally important to create an environment where your team feels empowered to prioritize their well-being. Here’s how:

1. Normalize Wellness Conversations

During our podcast discussion, Dr. Hammond stressed the importance of open dialogue. “When leaders ask their teams about their well-being, it sends a powerful message that care is a priority,” she said.

Practical Tip: Begin team meetings with a quick check-in. Ask, “What do you need to recharge this week?”

2. Provide Flexible Resets

Encourage employees to take short breaks or mental health hours as needed. Flexibility fosters loyalty and reduces stress.

Practical Tip: Implement policies that allow for mental health days or offer quiet spaces for reflection and mindfulness in the workplace.

3. Celebrate Wins—Big and Small

Recognition fuels motivation and reinforces a culture of positivity.

Practical Tip: Incorporate a “win of the week” segment in team communications to acknowledge achievements.

Overcoming Barriers to Self-Care

Many leaders resist self-care because of deeply ingrained beliefs:

  • “I don’t have time.”
  • “It feels selfish.”
  • “I’ll focus on me once the business is stable.”

Dr. Hammond addressed these objections with actionable advice:

Challenge Negative Self-Talk

Our internal dialogue often lies to us. For example, the belief that you’re “not doing enough” can lead to overworking and burnout.

Practical Tip: When these thoughts arise, ask yourself, “Is this true? Is it absolutely true?” This reflection can help quiet the mental chatter and bring clarity.

Start Small and Build

If taking a full mental health day feels impossible, begin with smaller actions. Even 10 minutes of intentional rest can make a difference.

Practical Tip: Schedule a recurring “reset” on your calendar, just as you would a meeting.

The Ripple Effect: How Self-Care Impacts Success

When leaders prioritize self-care, the benefits ripple outward:

  • Improved Decision-Making: A clear, rested mind makes better strategic choices.
  • Enhanced Team Productivity: Teams mirror the energy and mindset of their leaders.
  • Sustainable Growth: Preventing burnout ensures you can lead effectively for the long haul.

In my own journey, integrating self-care has led to clearer thinking, stronger relationships, and a renewed passion for my work. It’s a practice I now encourage in all my coaching and consulting engagements.

A Call to Action: Invest in Your Well-Being

Leadership is demanding, but thriving as a leader doesn’t require sacrificing your health or happiness. Start small, stay consistent, and remember that self-care is not just about you—it’s about creating a foundation for success that benefits your team, your business, and your legacy.

🎧 For more insights and actionable strategies, listen to my full conversation with Dr. Hammond on the Happy Productive Podcast Click Here. Together, we dive deeper into building sustainable self-care habits and preventing burnout.

👇 How do you prioritize self-care in your leadership journey? Our team helps leaders build unshakeable confidence and presence. Schedule a call

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How to Negotiate Problem-Solving

Have you ever wondered how to be an effective problem solver? On average, we make over 35,000 decisions a day. Yet, much like negotiation, decision-making and problem-solving really isn’t a skill that we’re taught. I recently interviewed Sarah Ramsey, a professional problem solver and relationship expert. In this interview, we discussed how to negotiate problem solving and achieve the next level of success in business and in life through solution-based thinking. I wanted to share some of the key gems from the interview with you.

Spaghetti, Waffles, Action:

Sarah explained her signature problem-solving system: Spaghetti, Waffles, Action. She describes spaghetti-thinking as problems that are very emotionally charged, where our emotions stack on top of the issue(s) at hand. This ends up looking like spaghetti. The problems become layered and interwoven as one big messy problem. This type of spaghetti thinking is a universal problem which is heightened as most of us aren’t even aware we’re doing it. If you elevate your awareness, you can start to put labels on some of the noodles and begin to unravel the spaghetti.

With a waffle, you can take one bite at a time. When you start seeing your problems as individual waffles squares, and handle one problem at a time, you can solve them simultaneously. Putting the problems into waffle squares lines up the problems side by side instead of on top of each other and allows you to prioritize and separate the emotional problems from the practical ones.

Once each problem is in its own square, you can create action plans around each problem. You start searching for solutions to each problem individually, and it creates clarity. When you are intentional with solution-based thinking, it avoids burnout and makes you more respected as a leader.

Smart Girl Syndrome

Smart girl syndrome is when people are struggling with something, so they work harder and get better. Then, from that point on they think this is the solution to all problems, including changing circumstances that are out of their control. This rarely works. But when we’re wedded to a belief system that tells us we just need to put our nose to the grindstone as hard work will ultimately prevail, we can stay stuck in a spin cycle where we continue to throw more valuable energy at problems with no prospect of success. Sarah advocates, “if it’s not working, stop doing it”.

Our first and most important negotiation is with ourselves and negotiating our own mindset. Simple solutions can often be the most effective. We don’t need to beat ourselves up, toiling away with processes that aren’t getting us any traction.

Self-Talk to Become a Better Problem Solver

Self-esteem, integrity, and confidence are key when it comes to problem solving. It is important to negotiate your mindset when it comes to these things. Tell yourself that you follow through, you show up, you do the things you set out to do. If we break our promises to ourselves or tell ourselves things that are not empowering, then we aren’t being the best version of ourselves. I invite you to retrain your brain. Tell yourself you’re going to do the things you want to do, so you can follow through and come up with solutions to make sure these things happen.

Boundaries

Setting boundaries with ourselves is important. However, it is also important to set boundaries with other people, as well as the problems in our lives. Sarah used the story of the three little pigs to illustrate the point. One little pig had straw boundaries, one little pig had stick boundaries, and one little pig had brick boundaries, but none of the pigs changed the Big, Bad Wolf. In our conversations around boundaries, sometimes we forget that they’re meant to protect the pigs, not to set wolves straight. She explained that we get ideas in our head of showing the wolf “Look how strong I am” thinking the wolf will then say “Well, I’ve been selfish for years and now you’ve got me. We can be on even ground and be friends.” But that isn’t what is going to happen. This goes back to the strategy of if ‘it’s not working, stop doing it’. It’s about changing yourself; you can only control yourself.

Toxic Person Proofing

Toxic person proofing is a form problem solving. There are many abstract concepts and confusing words when talking about toxic people. Sarah likes to break these down for people and make it as simple as possible. She explained that one of the best ways to protect yourself from either manipulation or confusion is to go back to the spaghetti and waffles. The more clarity you have in your own mind, the less likely that somebody can confuse you.

In negotiating your best life, you must negotiate your environment as well, which includes your inner circle. There are always going to be toxic people, and it is impossible to completely avoid them. It is best to just deny the toxic people access to us as much as we can. If we can’t completely deny access, we can always delay access.

When dealing with a very difficult person, remember the actual problem. Sarah used the example of going to a party in a backyard and when you go to the front door, you’re told you can’t get in. Instead of focusing on the person not opening the door, remember what the problem is. The problem is you’re trying to get to the backyard. If you remember that, you’ll realize you can just go around the house.

It’s important not to let toxic people become your focus. Many times, we can be the toxic person to ourselves with our negative self-talk. I invite you to use your inner critic to help yourself with negotiations, not to shame yourself.

How to Use Emotions in Problem-Solving

Many people feed their emotions rather than seeking practical solutions. It’s important to solve emotional and practical problems side by side. Many people use all their energy talking to people about their fears and emotions, rather than trying to find solutions to the problem.

These tips are sure to make you a better problem solver and help with learning to focus on solution-based thinking. To hear the full interview, check out the podcast episode.

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Entrepreneurship Personal Development Women In Business

Negotiate a Boost to Your Immune System

Can you negotiate a boost to your immune system? Many would scoff at the idea. Surely our immune systems are improved (or not) through scientific methods. It’s not something we can negotiate. I invite you to reconsider and reframe the scope of negotiation. Our first and most important negotiation is with ourselves. When we get intentional about negotiation our mindset, we can improve our lives in every way. Boosting our immune systems is no exception.

In my interview with Robin Nielson, founder of Natural Hormone Solutions, she shared some powerful tips on how to boost your immune system. In the wake of COVID, with our heightened awareness about the importance of healthy body defences, I thought I’d share her insights.

Did you know you can grow younger no matter what your age? During times where health has been more discussed more than ever before, healthy habits and natural solutions to developing a healthy immune system is as important as it gets.

When you think of boosting your immune system, the first thing you might think of is “how many nutrients can I take?” or “how can I boost my immune system fast?” The truth is, the biggest immune system suppressors are deep-rooted habits and parts of your lifestyle that you might not even be aware of.

That leads to a core element of boosting your immune system: addressing your stressors, the deep-rooted bad habits or negative aspects of your life that you might not even recognize. You can negotiate powerful new habits. It’s important to start prioritizing things that are good for yourself and to eliminate the things in your life that don’t serve you and end up stressing you out.

Addressing these stressors will pose as a challenge; so, it’s important to start practicing an attitude of gratitude. Being thankful and dismissing stress hormones will steer your mind and body away from its ‘fight-or-flight’ mode, which will in turn boost your immune system. But how do you practice being in a state of attitude of gratitude?

You can simply keep a gratitude journal. The use of this journal can be as simple as listing 3-5 things you’re grateful for each day. A good time for this is right before bed, and it’s important that you think of something new, rather than using the same gratitude(s) every day. This trains your brain to look for what’s right in the world, as the human brain naturally wants to directly go to what’s wrong. As humans we’re wired to stay alive – always looking for what’s wrong, so we can run.

What are some more tools you can use? Another simple, but game-changing option is opposition thinking. When a negative thought comes to mind, turn it around into a positive thought: simply think the opposite. It’s important to note that you shouldn’t get angry or judge yourself for thinking negatively. Those conditioned knee-jerk responses are hard-wired and the immediate reaction is out of your control. You do, however, have control over what you do with the thought.

It’s important to keep these ways of maintaining gratitude a habit for effective results. So, what happens when we express gratitude consistently? You’ll improve sleep, simply through expressing gratitude and turning negative emotions into positive ones. Sleep is a key component for the immune system – like protective armour for your body. Sleep will completely restore and rejuvenate your immunity to viruses, bacteria, etc. – so when you’re against something hurtful, your body is much more resilient. With less sleep, your body will be like a sitting duck waiting to get sick. Being happier, motivated, determined, and having more attention are other important benefits from practicing gratitude in your life.

How you sleep is the other half of the effort. It’s important to get restorative sleep – which means getting unmedicated sleep (meaning no sleep drug/aid). Getting 5 cycles of REM and deep sleep puts you in that restorative state. Unfortunately, sleep medications keep you in deep sleep, skipping the REM cycles that are a great factor in obtaining restorative sleep. Having a consistent sleep schedule and eliminating distractions (no phone in the bedroom) will be great factors in ensuring you will get the sleep that your body needs. While getting your 7 hours of sleep will make you very immune-protected, it is still strongly recommended that you get your 8 essential hours. You’ll feel great and have maximum immune system protection.

Diet is another key component for keeping a hormone balance that will greatly affect your immune system. It’s important to eat a high protein breakfast within an hour of waking up. What you’re eating and when you’re eating is very important to keeping a balanced diet. Eating 3 meals a day with 4-6 hours in-between is the most effective way to being and feeling balanced. Timing is very crucial: with no eating after 7 PM, and at least 12 hours between dinner and breakfast. This is so we leave the body to restore and heal during this downtime.

Alongside diet, you’re going to want to make sure you’re nutrient efficient. Nutrient deficiency can be a large part of why your immune system may be compromised. Some examples might be low iron, low zinc, low vitamin D, low B-12 levels, and especially low magnesium. Magnesium is very immune protective, and it can be seen as an epidemic with how many people are magnesium deficient and don’t even realize it.

You may have noticed that much of this recipe for an improved immune system comes down to your habits. The beauty is that you can negotiate your habits. Get intentional in each of these simple suggested habits and you’ll be well on your way to a radically improved body defense system, so next time your body faces a virus or bacteria, you’ll be fully prepared to fight.

 Check out the full podcast interview with Robin Nielson, here.

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Entrepreneurship Personal Development Women In Business

Negotiating Tips from a Former Hostage Negotiator Isaac Betancourt

Hostage negotiators need a high level of negotiating skills. I’m sure that’s no surprise. I recently interviewed Isaac Betancourt, a former hostage negotiator, and knew I had to share his insights and expert tips so you can bring them to bear in your negotiations. Isaac is an FBI trained hostage negotiator and has also trained over 800 first responders and dispatchers. He worked for the police force in Virginia for 23 years.

Having Clarity on Your Goals

The first and most important thing to consider when going into a negotiation is what your goal is. Get clarity around your desired outcome(s). Don’t make the mistake of jumping into a negotiation without taking the time and attention to get the requisite level of clarity. Consider the substantive outcomes you seek (i.e. what you want), process outcomes (i.e. the how) and relationship outcomes. It you want to achieve best outcomes, you need to know what you’re aiming for. You can’t hit a fuzzy target.

Stay on Target

Once you know what the goal is, stay focused on achieving that goal. Don’t let your emotions get in the way. We often fail in negotiations because we feel insecure and/or get triggered, emotional or frustrated. It becomes too personal, and the negotiation starts to be more about you than about the goal.  When emotion takes over in a negotiation, you start trying to defend yourself and your point of view, which takes away from the end goal. You lose the clarity you need to find the path to best outcomes.

Keep the relationship in mind. It’s always critical to understand the other party’s needs in a negotiation and if part of the goal is to maintain the relationship this principle holds true even more so. If you find that you’re making the negotiation about you, stop, take a step back, refocus your attention and energy on the other party and get curious. That way you can shift the goal in a way that makes both parties happy. You just need to be clear about the outcome you want, and not lose focus on that.

Preparing for Negotiation

Many people will tell you that a big step in preparing for a negotiation is getting intelligence about the other side, but that’s not always something you can obtain. You can only prepare things that are in your control. For example, you can always control yourself, your tone and how you approach the negotiation. Be intentional about making decisions on those aspects that are within your power and control.

Decide who you want to show up as in the negotiation. As noted above, get clarity on your desired outcomes. Consider what concessions you might entertain and at what point in the negotiation. Know your BATNA (best alternative to a negotiated agreement). Consider how you can ground yourself to avoid reactivity and keep the focus on the other person. Have questions ready so you can approach the negotiation from a place of curiosity.

Wrapping

Isaac created a technique called “wrapping”, where you use values as common ground. Most experts recommend using similar interests or experiences as common ground to build rapport at the outset of a negotiation. But Betancourt notes that with that strategy you’ll likely talk about the shared interest for a few minutes and then get into the negotiation. It doesn’t actually help your negotiation or relationship. Whereas if you use your values as a common ground, you can wrap that into your negotiation.

For example, if someone is always on time, one of the traits they would be described as having is reliability. Trying to sell a product, you could wrap in the idea of that reliability and the product being reliable and use that in the negotiation.

Emotions in Negotiation

In past, emotions were not considered by experts in exploring negotiating skills or strategies. Now, the importance of emotional intelligence is a hot topic. It was previously touted that emotions had no place in negotiations. But the reality is that emotions are almost always a factor. Ignore them at your peril.

Isaac used a hostage situation as a simple example to demonstrate how emotions can impact a negotiation. If he gets on the phone with a hostage-taker and they say they don’t like cops, or his accent, and/or they’re being hostile and rude, if Isaac gets defensive and hangs up the phone, it would not be effective. That would be letting emotion take over, and not working towards the main goal to de-escalate and save the hostages. Instead, recognize the emotion at play on both sides and choose the best course. For example, a better technique would be to say “I understand you have some problems with the police, but how can we resolve this today?” Leaving ego out is key.

Negotiating with Bullies

Bullies want to be in control and seen as in charge. When dealing with bullies in negotiation, you still need to focus on the goal, but the strategy needs to be changed slightly. These types of people usually don’t trust you, and think you have a hidden agenda. Betancourt suggests that in these cases let them explain their concerns and feel in control. Use values as common ground. If you can help them trust you, it will help the negotiation.

Key Reason Negotiations Fail

A common mistake people make in negotiations is going in with a hidden agenda or not being transparent. If you tell a lie or aren’t transparent, by the end of the negotiation it will surface. Authenticity is a better strategy. Trust is a cornerstone of effective negotiations. It’s hard to earn but easy to lose. Be intentional about how to build trust rather than trying to put one over on the other side.

Key Skill of Effective Negotiators

Self-awareness is key in negotiations. Be your authentic self rather than putting on a persona. Betancourt noted that many people associate being themselves as a weakness, and that is far from true. Putting on a persona takes energy whereas being your authentic self makes you more relaxed and goal focused. If you’re trying to put on a persona, you’re focusing more on that than about the goal.

These tips have been used by Isaac Betancourt as a hostage negotiator, and taught to over 800 first responders and dispatchers, including officers from the Pentagon, CIA, and FBI. Keeping these tips in mind is sure to help you in future negotiations. For a deeper dive, check out the full interview with Isaac Betancourt.

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Entrepreneurship Personal Development Women In Business

How to Improve Your Negotiations Through Improv

I’m on a mission to help people elevate their negotiation skills. Part of that process includes reframing how you look at negotiations and how you do it. To that end, I’m always on the lookout for fresh perspectives and insights. I was excited to meet Izzy Gesell, one of the first experts to use improv theatre concepts as tools for personal and organizational learning. Izzy had some interesting thoughts on how we can use improv skills to improve our negotiations and get better outcomes.

Improv is a process-focused art form where you don’t learn the outcome, but you learn how to step into different situations and be prepared for what comes towards you. Hmm. Sounds a lot like negotiating. You don’t know the outcome at the outset of the process, but you need to step into whatever situation presents and be prepared to deal with it in the most effective way possible.

Like improv, when you show up for a negotiation, some people want to be there, some people don’t; you have to influence, persuade and try to keep engagement.

In both improv and negotiation, you need to be able to lead and follow. And in both, the ‘Yes, and’ versus ‘Yes, but’ approach is critical. In other words, even when you don’t agree or you’re taken by surprise, you acknowledge and accept the other party’s position and then you can add to it (which may include giving a very different perspective). ‘Yes, and’ means we can have different opinions without making either person or party wrong, whereas ‘yes, but’ implies that one of us has to give in. ‘And’ opens doors, while ‘but’ closes them. ‘And’ opens the possibility to work together, while ‘but’ pits us against each other, typically triggering an adverse emotional response. That one word shift makes a subtle but profound difference.

This applies in our professional and personal negotiations. We assume we can get away with ‘butting’ our loved ones, yet in family situations there’s usually more triggers than in 3rd party relationships. In our professional life, we tend to be clear about our roles, whereas our emotions have been quashed down over the years in our personal relationships and our roles are much more flexible. This actually increases the need for a ‘Yes, and’ approach to get better outcomes and build better relationships.

Izzy recommends the One-Word Story as an effective exercise for both improv and negotiation. In this exercise, neither person knows where it’s going. Neither can predict or control the other person’s word. It’s key to stay present, suspend judgment and allow the process to unfold. These are all key skills for an effective negotiator to master. I’ve seen many negotiations fail because people come with attachment to a particular process or outcome. They come having pre-judged the other party and/or their position(s). In doing so, they miss gorgeous opportunities that arise, lying on the table for the taking.

The One-Word Story game allows us to practice suspending judgment or expectation and flowing with the dialogue in real time. When we notice judgment arising, it allows us to pause, take a step back and consider where it’s coming from and what we can learn from it. The idea of the exercise is to always go forward.

I invite you to notice the judgment you may even have about the exercise itself. In my interview with Izzy, he suggested we play the game together in real time on air. I agreed but commented that I expected it would be challenging to do a single word at time. I was making a judgment about something I’d never experienced. I assumed it would be harder than what I knew. In other words, I came with a story (as we all do in life) that impacted my perception and my reaction before we’d even started.

Consider how often this happens in your daily negotiations in life. How often do you show up with expectations, judgments and stories before the negotiation even begins? How does this impact on how you show up? Get curious about the stories you may tell yourself and the judgments you may bring to the negotiation table. Pay attention to the state that you show up in. Are you excited, anxious, fearful? Recognize what fears show up. Is it fear of being judged, fear of failure, fear of the unknown?

There is typically a jumbled mix of emotions when approaching a negotiation or any potentially challenging conversation. Learning to recognize the feelings that arise that don’t serve you is a valuable skill.

Likewise, as the negotiation proceeds, you’ll likely have judgments and stories about yourself, the other party, and the process. The One-Word Story exercise was interesting from that perspective as well. I found that I was judging my performance, feeling that I was too slow and disrupting the flow. My inner critic was in full bloom. No doubt you’ve experienced this in your negotiations. We judge ourselves deficient with no data to support that story. And it adversely impacts on our experience and ultimately our performance.

We often impose limitations that have no objective basis. Izzy shared a story about a workshop he led where one woman had the same reaction I had. She felt she had been too slow notwithstanding that no time limit had been imposed, and in fact, Izzy’s instructions had explicitly said there was no limit. The woman acknowledged this, saying “I heard you, but I didn’t believe you, because nothing in my life has no time pressure to it.”

As she said those words, the light bulb went off. She realized why her direct reports were so nervous when she came into the room. She realized she carries and emanates a sense of urgency around with her even when it’s not necessary. This is an important realization. Who we show up as (whether in games, in leadership roles or in negotiations) impacts the emotions, consciously and unconsciously, of the people we deal with. Increasing our awareness about this allows to get more intentional about choosing approaches that will serve to deliver better outcomes.

The exercise is a safe place to explore these concepts without defensiveness. It’s easier to be vulnerable talking about these issues in the context of a game where there are no real-world consequences. You can take more risks and experience deeper learning and insights which you can translate to profound life experiences impacting your relationships and interactions. What you take away from how you play will inform you about how you show up in real life.

For more great gems, check out the full interview with Izzy Gesell, from my Art of Feminine Negotiation podcast. Or if you prefer a visual experience, you can check out the interview on our Women On Purpose YouTube channel.

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Entrepreneurship Personal Development Women In Business

Hot Tips on How to Negotiate Balance in Your Life Part IV

If you’ve ever complained about a lack of balance or harmony in your life, you’ve come to the right place. Welcome to the final installment of our 4-part series on How to Negotiate Balance in Your Life.  We’ve been offering up simple, game-changing strategies you can invoke to introduce more balance.

In Part I, we rekindle your desire to find purpose; addressed the importance of saying ‘no’; explored what you may be tolerating that’s sabotaging your chance at balance; considered who you need to negotiate with; and debunked the myth that there’s no such thing as work-life balance.

In Part II, we uncovered enhanced goal setting strategies, discussed being present, knowing your boundaries, and setting your priorities.

In Part III, we continued on our journey to discover balance by introducing simple time management strategies to up level your productivity and priorities focus. We covered how to engage  time audits, energy audits, and time blocks to bring more harmony.

Today, we conclude our exploration to leave you with enhanced skills to find your personal balancing regime.

XI Recognize Your Blocks

Last week, in Part III, we introduced the idea of time blocks and how you could use them to improve your productivity and efficiency. Continuing with the theme of blocks, let’s turn our attention inward. What internal blocks may be holding you back from having the balance you deserve?

At some level, do you believe you don’t deserve downtime? Or are you resistant to receiving from other people? We often end up self-sabotaging by convincing ourselves we need to take care of everything. Do the inner work necessary to challenge these limiting beliefs or balance will continue to elude you.

Or maybe you’re living in a ‘one day’ mindset, setting self-imposed conditions before you allow yourself to live into your dream (i.e. once the kids are in school, or once the kids are out of school, or once the kids are out of the house, or once I hit this particular target, or once I get this one more degree, or hit that marker). I call that living in a ‘one day’ mindset, because there will always be some other marker. Some other thing that allows you to put your dreams and your vision and your entitlement to balance on pause. I invite you to challenge that. Start living into your best life now.

What are your internal blocks? Identifying them is the first step to eradicating them. Flip the stories you’ve been telling yourself that hold you back from stepping into your most empowered self and life.

XII Control Your Environment

Are you intentional about managing your environment? First, look to your physical environment. A cluttered space can cause a cluttered mind which makes it challenging to find that gorgeous, elusive balance. Be mindful of your space. Create a space you enjoy being in. Spoil yourself. Treat yourself. Have an environment that inspires you to show up as the best version of yourself. Have somewhere in your house you love to unwind and relax. Be very mindful about your physical environment.

Also, as part of your environment, be mindful about who you have in your life. Ensure you surround yourself with people who are both inspired and inspiring, who inspire you to reach higher, to be better. I invite you to take a look at your inner circle. It is said that our success reflects the five closest people in our inner circle. Are the people currently in your inner circle people who may be holding you back?

Sometimes these are people who do it out of love, with the best of intentions, but they make us question ourselves, doubt ourselves, stop us from taking risks. They stop us from growing, keeping us in a comfortable space thinking they’re keeping us safe when in fact they’re holding us back from achieving our full potential.

Be mindful of your environment. Surround yourself with people who challenge you, who stretch you, who encourage you to grow, because it’s only when you do that, that you’re going to be able to find balance.

XIII Push Outside Your Comfort Zones

Some of us convince ourselves that we’ve achieved a state of balance when we’re really just sitting in our comfort zones. We don’t feel challenged and so it feels safe. In fact, though, those comfort zones are self-imposed prisons. They keep us small. They constrict us. They shrink us. This is not balance – this is withering on the vine of life.

Instead, I invite you to be brave. Take your foot off your psychological emergency brake. As you take risks to learn new things, you gain competence. With that competence comes confidence. With that increased confidence, comes increased willingness to try more new things, which breeds ever-increasing competencies, in a gorgeous upward spiral. These increased competencies and confidence will allow you more choice, which in turn will allow you to better maintain a state of balance and harmony in your life.

Final Thoughts

Remember that you get what you tolerate in life. You get to determine your boundaries and your non-negotiables. And as you practice being able to give positive no’s in your life, you can open up more space, have more flexibility and start to practice the act of balancing of your life. This involves a negotiation with yourself, with those in your workplace, and with those closest to you in terms of family and friends.

I’d be remiss though if I didn’t point out that we are not machines. You’re human. Allow for that. This series is designed to give you some tips to step into a life with more balance. Take what works for you. This isn’t an all or nothing approach. Acknowledge that life happens. There will be necessary unanticipated interruptions. For example, my mom was diagnosed with dementia this year. There are times when I have to drop everything and tend to her needs. Or our one-year-old German Shepherd pup gets into mischief and I may have to deal with it in the moment (or my important documents may become his snack). I get it.

Life is for living, not sticking rigidly to a mandated compliance regime. Be sure to allow down time to just ‘be’. Schedule time for pleasure activities and also allow time for unscheduled moments. You don’t want to be scheduled 100% of the time. Give yourself the grace to be human and to enjoy this human experience.

I invite you to go forth and start negotiating the flexibility and balance you deserve. Maybe you haven’t thought of it as a negotiation before. And if so, I have done my job at the very least in reframing the issue and increasing your awareness to better equip you to step into your new state of symmetry, stability, and steadiness.