A few years ago, in an office in Toronto, an Oglivy advertising intern named Hunter Somerville, was working a part time job for a Kraft Cereal brand client, called Shreddies.
Shreddies Cereal Had a Major Problem
The Shreddies brand was facing a major dilemma. It was 60 years old with an aging and declining customer base.
So Kraft hired Ogilvy, in a bit of a hail-mary attempt to come up with fresh ideas. Their goal was to return their crown as the rightful heir to the throne of the breakfast kingdom they had once dominated.
So Kraft tasked the Ogilvy to give their older brand an exciting new makeover. But only under one condition, the couldn’t actually change any aspect of the actual product…
With that massive caveat in mind, the Ogilvy team acccepted the challenge. But now how would the team alter the perceived brand value without changing the actual product?
Then an Idea Emerged…
The answer turns out, came in the form of a joke made by an intern in a client brainstorming session.
You see, during a team meeting, according to Fameable, Hunter Sommerville, reached into the cereal box, and pulled out one single square piece of Shreddie cereal.
Holding the square carefully in his fingers, he then rotated it 45 degrees, and jokingly boasted; “this isn’t a square, it’s a DIAMOND!”
It was in this moment, out of these fateful ashes, where Hunter planted the idea for the new, and far more exciting, Diamond Shreddies. I kid you not.
They Didn’t Change the Product – They Just Changed the Story
The team immediately jumped on the fresh idea. A square is a term that literally means boring. But a diamond, that’s rare, coveted, and exciting!
They spun Hunters joke into pure gold. They stepped into it and made it a full campaign. They made it into a viral sensation. Reviving the aging brand in awesome fashion.
They re-tooled the messaging while maintaining all the physical characteristics of the original. With a twist (literally).
WATCH:
They Became Worth Talking About
But wait, what happend to the square Shreddies version? Don’t worry, they came up with a concept to make them both available. In a combo pack! LOL!
They gave consumers the option of choosing between the two shapes, traditional or diamond. Both of which were, in fact, the same exact product. It became an inside joke that create awareness for the brand.
By updating their messaging they were able to create awareness for the product that translated to an increase in sales by 18%.
You can watch the entire campaign explained by Ogilvy executive, Rory Sutherland here:
Brand Conclusions:
For starters, it paid off to turn to an outside perspective for a fresh approach to solve an aging brand problem. Specifically, from someone that occupied the demographic they were hoping to attract.
Second, they choose to address the obvious elephant in the room, that their brand became became stagnant. They turned the problem inside out and openly made it into a campaign and something fun to talk. Finding a fresh way to tell the story of a 60 year old product to a new generation of buyers.
They brilliantly introduced themselves to a new era of Shreddies consumers that now view the brand as fun and creative.
The Shreddies story is a great example that innovation can take place without changing the product but how you introduce your product or service. Shreddies increased sales by 20%, just by simply talking about their product in a new way.
If there’s one thing 2020 taught us, it’s that having a solid digital marketing strategy is mission critical for any brand wishing to reach more customers.
Regardless of what industry you specialize in, the ability to promote your cause is a must in today’s attention economy. But marketing today is getting increasingly more and more confusing.
Recommended Marketing Podcasts for 2021
So we made a list of some of our favorite marketing podcasts on C-Suite Radio you should listen to in 2021 for insights to grow your business.
1. Secrets to Win Big With Arjun Sen
Winning is fun but WINNING BIG results in success that is sustained.
Brands who WIN BIG have three secrets:
They have VISIBLE Leaders who lead from the front, UNIQUE customer experience that is different, delivered consistently and evolves over time and AUTHENTIC brand stories that connect emotionally.These are universal secrets to win big in business, in career and also in sports.Tune in to listen to stories from leaders from all walks in life to put you on the path to winning big.
2. The Customer Experience Advantage Podcast with David Avrin
How do iconic brands and disruptive business leaders approach accommodating a new generation of customer expectations?
The Customer Experience Advantage Podcast features author and keynote speaker David Avrin talking with dynamic business leaders about their visionary concepts and powerful customer engagement models.
3. If You Market They Will Come
B2B Marketing, the If You Market podcast is a long form conversation on B2B marketing with industry experts and thought leaders. Topics include: content marketing, account-based marketing, social media, leveraging data, Marketing Technology, branding, demand generation, marketing automation, Email Marketing, sales and marketing alignment, SEO, CRM, and other great acronyms.
4. The CX GURU
Every business comes to life through its Service Experience. Your business success depends on whether your Customers are loyal to YOU. That’s where real value and profit is created. Great companies ubiquitously have great customer experiences. A thin red line divides those that invest and consistently deliver what their Customers need and those that fail and get disrupted. In competitive and challenging times, leaders need to double down on their Service Experience. Learn and grow the value you create. Grow your success. Be on the right side of that thin red line.
The CX GURU with host Eric Michrowski, a globally recognized Ops & Customer Experience Guru, public speaker and author explores through leader interviews how to increase the value you create, distinguish yourself from the pack, grow your business and your success. Your business success story begins now.
5. Building Better Businesses
The Building Better Businesses Podcast is the best place to learn how to take your business to the next level because it’s no longer enough to earn good profits. Hosted by Steve Eschbach, an expert on business and business people, he’ll tell you why building a network of connections and using all types to your advantage will put you over the edge.
Steve and his expert guests will delve into the many facets of owning the business and how to become a good, caring business owner. Tune in to learn how making a difference in your community can attract all sorts of clientele, which will in turn build you a better business.
6. Accelerating Revenue Series
True Influence’s Series is about having new conversations and fresh ideas on accelerating B2B revenue through unpacking best sales, marketing and data practices by hearing from C-level executives, VPs, and Thought Leaders.
Need some suggestions for what to download next on Audible? You’re in the right place.
Here are 4 of my favorite audio downloads so far on Audible.
Shoe Dog – Phil Knight
The story of how a 24 year old started Nike
Fresh out of business school, Nike founder and board chairman, Phil Knight, Phil Knight borrowed fifty dollars from his father and launched a company with one simple mission: import high-quality, low-cost running shoes from Japan.
Selling the shoes from the trunk of his car in 1963, Knight grossed eight thousand dollars that first year. Today, Nike’s annual sales top $30 billion. In this age of start-ups, Knight’s Nike is the gold standard, and its swoosh is one of the few icons instantly recognized in every corner of the world.
But Knight, the man behind the swoosh, has always been a mystery. In Shoe Dog, he tells his story at last. At twenty-four, Knight decides that rather than work for a big corporation, he will create something all his own, new, dynamic, different. He details the many risks he encountered, the crushing setbacks, the ruthless competitors and hostile bankers—as well as his many thrilling triumphs.
Above all, he recalls the relationships that formed the heart and soul of Nike, with his former track coach, the irascible and charismatic Bill Bowerman, and with his first employees, a ragtag group of misfits and savants who quickly became a band of swoosh-crazed brothers.
Can’t Hurt Me – David Goggins
From 300 lbs to Navy SEAL and ultramarathon
For David Goggins, childhood was a nightmare – poverty, prejudice, and physical abuse colored his days and haunted his nights. But through self-discipline, mental toughness, and hard work, Goggins transformed himself from a depressed, overweight young man with no future into a US Armed Forces icon and one of the world’s top endurance athletes. The only man in history to complete elite training as a Navy SEAL, Army Ranger, and Air Force Tactical Air Controller, he went on to set records in numerous endurance events, inspiring Outside magazine to name him The Fittest (Real) Man in America.
In Can’t Hurt Me, he shares his astonishing life story and reveals that most of us tap into only 40% of our capabilities. Goggins calls this The 40% Rule, and his story illuminates a path that anyone can follow to push past pain, demolish fear, and reach their full potential.
An annotated edition of Can’t Hurt Me, offering over two hours of bonus content featuring deeper insights and never-before-told stories shared by David. Not available in other formats.
Extreme Ownership – Jocko Willink and Leif Babin
Leadership lessons from Task Unit Bruiser
Combat, the most intense and dynamic environment imaginable, teaches the toughest leadership lessons, with absolutely everything at stake. Jocko Willink and Leif Babin learned this reality first-hand on the most violent and dangerous battlefield in Iraq.
As leaders of SEAL Team Three’s Task Unit Bruiser, their mission was one many thought impossible: help U.S. forces secure Ramadi, a violent, insurgent-held city deemed “all but lost.” In gripping, firsthand accounts of heroism, tragic loss, and hard-won victories, they learned that leadership – at every level – is the most important factor in whether a team succeeds or fails.
Since it’s release in October 2015, Extreme Ownership has revolutionized leadership development and set a new standard for literature on the subject. Detailing the mindset and principles that enable SEAL units to accomplish the most difficult combat missions, Extreme Ownership demonstrates how to apply them to any team or organization, in any leadership environment. A compelling narrative with powerful instruction and direct application, Extreme Ownership challenges leaders everywhere to fulfill their ultimate purpose: lead and win.
Launch – Jeff Walker
What if you could launch like Apple or the big Hollywood studios?
What if your prospects eagerly counted down the days until they could buy your product? What if you could create such powerful positioning in your market that you all -but- eliminated your competition? And you could do all that no matter how humble your business or budget?
Since 1996 Jeff Walker has been creating hugely successful online launches. After bootstrapping his first Internet business from his basement, he quickly developed an underground process for launching new products and businesses with unprecedented success.
But the success-train was just getting started—once he started teaching his formula to other entrepreneurs, the results were simply breathtaking. Tiny, home-based businesses started doing launches that sold tens of thousands, hundreds of thousands, and even millions of dollars in sales with their launches.
“Launch” is the treasure map into that world—an almost secret world of digital entrepreneurs who create cash-on-demand paydays with their product launches and business launches.
Whether you have an existing business, or you have a service-based business and want to develop your own products so you can leverage your time and your impact, or you’re still in the planning phase—this is how you start fast. This formula is how you engineer massive success.
There are so many ways to attract more website traffic, but when it comes to learning how to manage traffic to your blog, the sky is the limit. Here are some of the most promising methods we have been experimenting with for years to increase traffic to your # site.
In this article, we will look at the 10 best ways to increase organic traffic to your small business website and whether or not it actually works.
If you have your own tips for increasing traffic to your websites, I would love to hear about them!
1. Use AnswerThePublic.com
Go to answerthepublic.com and discover what people are already searching for on your keyword topic.
People are already searching questions around your content topic in search engines. Just enter your subject matter and Answer The Public will kick you back a report of the most commonly researched questions.
Just Enter Your Content Keywords
The Power of Google Analytics Delivered to You
Answer The Public scraps Googles algorithm to itemize the most frequently searched questions around your keyword. Find the top questions and simply create content that answers the questions.
Eventually if you do this long enough, Google will start to organically connect your content to people already searching for your answers.
Create Content People Are Actually Looking For!
Seriously, you can get a years worth of content ideas that people are already searching. All you have to go is go to the site, enter your keywords and get instant feedback at your little fingertips.
And it’s a completely free!
It’s Important to Know What People Are Already Searching For
For Google to Connect Your Content to the User
2. Gotta Build Those Links
Link building plays an important role in bringing more traffic to your website and improving the ranking of your website.
Links to pages that lead to other pages on the site increase traffic and increase your SEO, and potentially also increase valuable referral traffic.
Flat out, internal links are key to getting more Google traffic from your websites.
WARNING: Nerd Alert
Search engines use domain names – linked hrefs as ranking signals, and if you include a href that leads to a domain on a website in a separate domain, it has the potential to increase traffic to that website.
Basically, when Google sees that you are doing out of your way to provide helpful links to data sources, you perform better with their algorithm.
These internal links can also play an important role in directing traffic to your website and increasing valuable recommendations and traffic that you can potentially increase as a source.
In short, by building more links into your site and content, you increase your SEO effectiveness, increase your clicks, and possibly even increase referral traffic from other websites.
Using the tactics listed above to direct traffic to your website will help you get more leads, customers and revenue for your brand.
You will attract the right kind of traffic, both in quality and quantity, and you will bring traffic to the site and your visitors will keep coming back to see more.
3. Promote On Social!
Don’t skip over this one cuz you’ve heard it a thousand times and stop outsourcing it.
Social media is not just a great place to promote your content, it is the place to promote your content.
Add social sharing buttons to each blog post to direct traffic to your site via social media.
Advertise Your Content on Your Accounts
Use PPC and social media advertising to bring more traffic to your site and increase your visibility in search engines like Google.
Facebook is probably the easiest place to start.
For example, you can set an ad budget for as low as $10 per day and simply choose one interest your audience likes and Facebook’s algorithm will get your content in front of who will like it.
4. Host a Webinar
Combined with an effective social promotion campaign, webinars are a great way to increase traffic to your website.
Normally a live webinar provides very valuable content for free and is one of the best ways to increase traffic to a website because it is free.
In combination with your PPC and social marketing campaigns, your webinars can be a great way for you to increase traffic and increase it to the website, especially in the early stages of development.
We host webinars and digital event (16 per month!) and is one of the largest sources of traffic for our company site.
5. List Your Business on Online Directories
Another way to increase traffic to your website is to be listed on online directories and rating sites.
One of the free and easy ways to increase traffic to your websites is to be listed in a free online directory that features local business. But while that may sound complicated and time consuming, it’s not.
“The Ramsey Show” is a podcast with host… Dave Ramsey, who invites his audience on a mission to achieve financial freedom and to become debt free.
A mission they have been achieving together in a really significant way.
The show’s audience has paid off over $500 million dollars in debt since the podcast began just 15 years ago!
Their Podcast Was a Major Key to Their Success
“We’re teachers at the core,” said Brian Mayfield, executive vice president of Ramsey Network. “And podcasts are an extremely useful medium, giving us another megaphone to reach people. We’ve never seen anything grow the way the podcast world has grown, so we see tremendous opportunity there to continue to increase our audience.”
The caller-driven show, now in its 29th year, shares practical answers for life’s tough questions from money expert Dave Ramsey and best-selling authors Rachel Cruze, Dr. John Delony, Christy Wright, Ken Coleman, and Anthony ONeal.
“The Ramsey Show” is the third largest nationally syndicated talk radio show in the nation, airing on more than 640 stations across the country. The podcast is consistently one of the most downloaded shows across all major platforms.
Ramsey Network podcasts help people handle their money, navigate relationships, guide their careers, become better leaders, and grow their businesses.
How David Ramsey Built a Mass Movement With a Show
Ramsey and his team invite people to take a leap of faith and join them on a journey.
They believe in a world where everyone should live debt free and without fear of their financial situation.
Who wouldn’t want that?
To date, over 5 million people have taken or attended their financial peace university course to learn practical financial wisdom.
The journey is much more powerful than if Dave’s message just said, “Buy my course on budgeting.” The podcast invited people to join something bigger.
Ramsey teaches people to live like no one else, get out of debt, and make money. Because he did it. Reminding everyone that nobody wins without paying a price.
The Importance of Telling Your Story
From a very early age, Ramsey understood the value in a day’s work. As a teenager, he started several different business ventures to earn extra pocket money.
His work ethic helped him become a millionaire by the age of 26.
He started flipping houses, and that’s where things took a turn for the worse when his local bank was bought out and the new bank canceled his loan and gave him 60 days to pay back a $2 million dollar line of credit his previous banker had approved in good faith.
At 26 with little assets, he didn’t have $2 million in liquid cash and was forced into bankruptcy to avoid a potential jail time.
Dave was crushed. But developed a new mission in life. To get as many people out of debt as possible to avoid a similar fate.
Turning Lemon into Lemonade
Since then, he’s created a business empire that revolves around using his previous money mistakes to teach smart money management practices.
Today, millions of Americans have turned to the teachings of Dave Ramsey to guide them along the path to financial security and wealth.
He now has an estimate worth of $55 million, making him living proof than anyone can turn a bad financial situation around.
Conclusion
The Ramsey show has become one of the top 4 downloaded podcasts of all time by building up a community of people sharing a journey to overcome and achieve financial independence.
The podcast medium has proven again the potential for creating movements of positive change.
About Ramsey Solutions
Ramsey Solutions is committed to empowering people in the areas of money, business, leadership and personal development using Biblically based, commonsense principles and education.
Every day, Ramsey Solutions reaches millions with nationally syndicated radio shows and columns, #1 national best-selling books, products and courses and industry-renowned podcasts and video channels. Ramsey Solutions’ world-class speakers and authors give inspiration, practical advice and hope to audiences across the country.
Recognized by Inc. Magazine as one of best places to work in the country, Ramsey Solutions and its team of more than 950 are dedicated to doing work that matters. For more information, visit ramseysolutions.com.
Long before the infamous AMC show, the term “mad men” was originally coined in the late 1950’s to describe the advertising executives of Madison Avenue.
They studied consumer behavioral psychology and were masters selling products by associating them to things customers cared about.
And they still exist. And they have some fascinating stories.
Meet Rory Sutherland.
Introducing Rory Sutherland
If you haven’t heard of Rory Sutherland yet, you have heard of his agency.
Sutherland serves as the Vice Chairman of Ogilvy, the historically infamous ad agency founded by the original King of Madison Ave, David Ogilvy.
Sutherland became Internet famous a few years back after his Ted talk video went viral criticizing Europe decision to spend £6 billion to construct a high speed rail in order to increase consumer satisfaction.
Because of his knowledge of consumer behavior, he could have achieve the goal in and sixth of the cost.
Here’s the video:
Perspective is Everything
So a few years ago the UK greenlit a massive engineering project to improve the journey of the Eurostar rail line.
Why?
In order to increase commuter satisfaction, the UK decided the best way to increase the journey was to spend an enormous £6 billion to construct a high-speed rail track from London’s St. Pancras station to the coast of Kent.
This train would shorten the commute from Paris to London by a grand total of…40 minutes on an overall three and a half-hour trip.
Sutherland’s cheeky critique on the project was that the UK made a fundamental mistake (like most businesses do).
His argument was that consumer satisfaction could have been achieved much cheaper by altering consumer perception. Heres the argument:
Consumer Satisfaction. I Don’t Think That Means What You Think it Means…
The UK assumed customer satisfaction would be achieve to shorten the length of the commute and the quality of the experience was not relevant or even an option given for them to consider.
Rory suggested rather than write a £6 billion check to make the experience shorter (the proposed brand promise), the capital investment would have been better spent using a fraction of the budget to simply make the journey 10 times more enjoyable (his proposed brand promise).
Considering the budget they were consider, for a fraction of the cost (£1 billion), they could have hired male and female supermodels and pay to them serve free Chateau Petrus at $4,000 a bottle to every adult passenger on board
Effectively salvaging billions from the original budget, and in turn, passengers would have demanded the train to be slowed down, rather than save an extra 40 minutes of travel time.
There’s a War on Marketing?
Sutherland suggests that the war we face in marketing and advertising today, is that every operational role today believes that what they do is a rational science.
When human behavior economics proves we are anything but rational.
Sutherland has spent his career studying behavioral economics, a field that attempts to explain why people do what they do or more importantly why people purchase one product over another.
Advertising adds value to a product by changing our perception, rather than the product itself. Rory makes the assertion that a change in perceived value can be just as satisfying as what we consider real value.
For marketing to be effective, we must become as irrational as our customers perception. In a rather odd unassuming parallel, Sutherland compares this marketing mindset to military strategy. Here’s why…
What You Didn’t Know About Military Strategy
If you follow military strategy, the first thing you can’t be, is logical and efficient.
Wtf? Because that’s exactly what your enemy will expect you to do, making you susceptible to walk head-on into every trap the enemy sets for you in anticipation of your most obvious attempts to win the war.
Today’s consumers, while far from the enemy, are waiting for our much anticipated and obvious marketing tactics. They see right through them.
The strangest element which marketers face is the psychological one.
Rather than focus on rational improvements, we must make an effort to look at the far less obvious psychological innovation.
Don’t make the following mistake.
The Modern And Wrong Assumption of Consumer Behavior:
Sutherland states that the modern business assumption of the economics of a consumer purchase is as follows:
“Every purchase or exchange arrives as a standalone, individual, utility optimizing transaction between two people in a state of perfect information and trust. The conditions of which don’t exist and never happen.
The current business model sees marketing as an inefficiency, an added hard cost in the value chain because the current business framework assumes every consumer knows exactly what they want to buy and exactly what they want to pay to acquire it.”
Economics Don’t Care About Your Feelings
The economics doesn’t calibrate for human experience of emotions, feeling and instincts like trust and perspective.
The weirdness of human perception is that you can create high levels of satisfaction without high levels of expenditure if you really know what floats the customers emotional triggers.
This is Why Mirrors Are on Every Elevator
Ogilvy worked with a Midwest company that received a high level of complaints that their elevator was too slow.
So, naturally they went to Otis, (one of only 14 elevator companies in the US) who said for a few million dollars, they could replace and update the current elevator infrastructure decrease the time it took people to wait for the elevator.
Makes sense… but just before investing $2,000,000 on the project, someone said no.
Instead, they suggested, installing floor to ceiling mirrors on the walls outside the elevator. While people waited for the elevator, they participated in small acts of voyeurism and would pass the time looking at themselves in the mirror.
And that’s when they discovered something weird.
What they discovered was that people were complaining about the speed of the elevators. But what they meant was they were just getting really bored waiting for the elevator to arrive.
Once the mirrors were installed, all complaints about the elevators completely vanished. Proving again psychological insight is just, as if not more powerful, then high-cost physical advancements.
Advertisers have become masters at creating intangible or “perceived value.” But intangible value gets a bad rap in business operations because it’s much more difficult to quantify.
When Marketing Fails. Take It From GoPro
Most marketing goes wrong when we focus on solving external conflict resolutions to solutions that are really internal.
For example, GoPro didn’t reinvent the video camera.
They changed the experience we had with every camera prior to GoPro. Before GoPro, it was difficult to simultaneously capture and experience life’s greatest moments while others participated with us as we captured our adventures through our own lens in a way that was never before possible.
One of GoPro’s greatest features is its easy-to-use video editing software that users access for free.
In addition to sharing life experiences, GoPro simplified producing and distributing videos with ease.
Conclusion: Marketing is, oftentimes, seen as creating a form of “fake” value…
But the truth is, all value is perceived.
Businesses that better understand consumers and what goes into their purchase decisions have the advantage.
When addressing innovation, it is critically important to know consumer psychological behavior.
The observable problem about most marketing is that we have been making ourselves the subject of the story and not the customer. And so the message falls on deaf ears.
Most marketing messages make the brand the hero of the story and that’s where we get stuck. Our marketing message fails because the customer needs to be the hero of the story.
If you want to be the hero for your customers you have to be their guide, not hero.
In Star Wars lingo; your customer is Luke Skywalker and your brand is Yoda. Yoda is the most important person in Luke’s life because he shows him how to overcome obstacles and get what he wants.
You don’t want to be the hero of the story. The Hero is constantly getting his or her butt kicked. Be the guide instead.
Then create content and resources to help the hero (your customer) reach the destination they desire.
But Don’t Take My Word For it
If you need advice on your heart, you see a cardiologist. When you need help with your marketing message, you go to the New York Times bestselling author and former screenwriter, Donald Miller.
Miller teaches that the biggest mistake businesses make is when most marketers give the business the hero roles of the story, instead of the customer.
Brands should play the role of the guide their customer needs. In turn, consumers come to view the business as the hero for guiding them on their journey.
How Tell Your Brand Story Like an Expert?
A Harvard study found that people spend half of their thoughts just daydreaming (except during sex). People are stuck in the stories we believe.
Stories are how homo sapiens process information. We’re a story telling animal. That’s why marketers turn to stories for maximum impact.
Thus, the customer is the hero in their story and needs to be the hero in yours.
People want everything to be about them. Miller advises businesses to invite people to take a journey, rather than telling them ours.
WATCH THIS!
WARNING. This will change how you communicate to your customer forever (in a good way).
Capture What Your Audience Feels Like
When we frame our solutions into a story, it allows us to capture the experience our audience is feeling. People don’t buy products. They buy the products they understand.
In Lisa Cron’s book, Wired For Story, she says that story was more crucial to our evolution than the opposable thumb.
Opposable thumbs let us hang on; stories tell us what to hang on to.
Story is what enabled us to imagine what might happen in the future, and to prepare for it. It’s a feat no other species can lay claim to; opposable thumbs or not.
To form a bond with customers, knowing what’s important to them is key.
Next, is to identify where those customers can be reached. Where do they spend their time online?
Then it’s important to develop the story, the type of content that speaks to them.
When people ask, “What do you do?” They are really asking:
Does what you do matter to me?
If so, why?
What should I do about it?
A good guide understands their hero’s conflict and offers an alternative plan for dealing with it.
The only marketing strategy you need is to create a plan to help your customer overcome the obstacle in their way. Only then, they will connect with the story we’re telling them.
Only then, they will see visions of the brighter future we offer them.
If we can identify the internal frustration our audience feels, write it into words, and offer to resolve it, then something special happens, magic. We bond with our customers. They feel understood. They engage with the rest of our message in a more meaningful way.
But before we can identify what our audience is dealing with, we need to ask the following questions…
10 Questions to Help You Understand Your Customer Better
What tasks does your customer dread doing, as it relates to your industry?
What is your customer’s ultimate dream? What do they want to accomplish?
What confuses your customer, as it relates to your industry?
What keeps your customer up at night?
What makes your customer upset or angry?
How would your customers life look differently if they had more leisure time?
What regrets does your customer have as it relates to your industry?
What makes your customer feel embarrassed or self-conscious?
How does your customer want their friends to perceive them?
What makes your customer nervous as it relates to your industry?
Great Brands Sell Stories, Not Stuff
We don’t buy fortune cookies to eat them; we buy the stories inside them, even though the story is far more powerful than the cookie.
What message should we really tell our customers? It’s not like we’re reading them a book, but it’s how to craft a message the way humans think – in story form. When people realize they are at a point where they need help, they ask themselves the following questions.
What is the conflict I am confronting?
What different outcome do I really want?
Which guide can I turn to and trust to help me achieve my dreams?
Humans understand conflict. With the exception of lawyers, the majority of the human species hate it.
We want to avoid conflict and look for tools to solve conflict. Most businesses talk about what they sell, not which internal conflict people need resolved.
But as everything else in life, it’s a lot easier said than done…
How to develop your content strategy like a media company?
Develop a Media Mindset
In order to create a content strategy like a major media publisher, you first have to start thinking like one.
If you’re in the financial services industry for example, think about your website and content strategy as if you were running Forbes Money.
Starting today, and continuing into the future, your business requires a customer-focused content marketing plan.
Start thinking like a media publisher, by answering these questions for your business:
Who are your customers?
What is their conflict they need resolved?
How will you resolve it?
What does your customer really want to learn, purchase, use?
Which platforms are your customers using?
How will you attract them to consume your content?
Content as the Sales Funnel…
Business today are attracting new leads and customers by designing content that solves a need or interest for the prospect they want to attract.
If people are searching for common questions as they relate to your industry, those are good indicators they are potentially interested in your services. Creating content can bring people into the top of your marketing funnel.
To generate awareness at the top of the funnel, highlight success stories focusing on the outcomes from people and companies who have achieved the ultimate desire your customer wants and that you can help them solve.
Once they see “proof,” the relationship starts to build because you have created a clear path of how to reach the same results for the outcome they really care about.
Increase Traffic to Your Sales Funnel
Businesses that invest in writing blogs for their customer receive 3x the amount of leads than those who don’t.
According toBrightEdge, more than 75% of B2B traffic is coming from organic and paid search alone.
Most people are searching for information to learn more about a subject; very few are actively seeking to take action, just yet.
Create content that answers questions and teaches consumers what to look out for. By being the most helpful source of information, who do you think they will want to work with when they are ready to buy?
That’s how companies are using content to add value to prospects.
The “Content Bridge” Strategy
Move your customers up the value ladder with informative content using the “content bridge strategy” to guide your customers to their ultimate goals with content designed to reach your desired success.
Think about your content strategy as the bridge to get your customer to the destination they want for themselves. What tips and insights can you create to help them achieve their results faster?
During the manufacturing economy, the “value chain” was defined as the full range of activities needed to create a product or service.
For companies that produce physical goods, value chain were all of the necessary physical steps required to develop a product from initial conception, through the procurement of raw materials, and then, manufacturing the final product.
But today, in the services economy, the value chain on the internet is literally content. Here’s why…
The Digital Economy Runs on Content
Does the world need more content? Absolutely not but it’s the only currency to doing business online.
Information-based service businesses comprise over 80% of the private sector. The service business used to be called the “Knowledge Industry” because buyers in the knowledge industry want solutions.
Therefore, the value chain for the service industry is sharing solutions, tips, and informational content.
This chain leads prospects into the traditional sales funnel by attracting an audience based on interest and turns them into advocates.
The purpose of analyzing a company’s value chain, is to increase productivity efficiency, in order for a company to deliver maximum value for the least possible cost.
Small and medium-sized service businesses are taking massive advantages of content marketing by providing content that drives value to their target audience and minimizes the costs associated with traditional advertising and marketing methods in the process.
But What’s the Catch?
In one word, time.
On average it takes over 6-9 months to begin to see organic results with your content strategy.
But the good news is that if you can persist and outlast others in your space. You win long term.
The other good news? Aside from the fact that it’s free, your competitors probably wont put in the extra effort.
For example, there are over 900k podcasts that have started since podcasting became “a thing” in the early 2000s. Many of which are business podcasts (no one knows that exact number). But the funny thing is, only 34% of podcasts have more than 10 episodes.
Most people start a content strategy and then give up.
But for those who have the stamina and willpower, there has never been an easier time to produce content that drives you to become the most helpful, and, in turn, most valuable authority in your industry.
What is the ROI?
But how does this benefit my bottom line?
The ROI of contributing content in your field produces the following benefits:
Establishes domain authority on your subject matter
Builds brand awareness
Engages your target audience
Generates leads and customers
If you want to be considered an authority in your business and increase leads and sales, then producing content is necessary.
This is one of those cliche instances where it helps to ask the same question in reverse, what will it cost you not to participate overtime?
Content Marketing Example: Vayner Media
Vayner Media
If you don’t know him, Gary Vaynerchuk, he is the founder & CEO of VaynerMedia.
He started his organization by focusing on creating valuable content in order to get the attention of an audience to sell to.
He went from solopreneur as a one-man operation to a team of now over 1o00 employees and doing over $135M in annual revenue through his digital marketing agency.
Which needless to say is pretty impressive…
Even more so knowing they did it predominantly off of the success of Gary’s personal content that he creates.
Gary challenged his industry by confronting the biggest elephant in the room in the advertising industry.
Confronting the Status Quo
Gary confronted the status quo by helping corporate America overcome a serious marketing problem.
Brands are still spending $70.3 billion dollars a year on traditional TV ads, and no one is watching them!
Nobody cares about traditional TV programming anymore and if they do, they’re more likely to go to the bathroom during an ad than pay attention to one.
His agency produces a daily YouTube show (for free) that now has 2.5M subscribers. Their content strategy isn’t complicated either. His team answers any and all questions about digital marketing, how to grow a business, and even life and career advice.
By teaching other people how to overcome their digital marketing, and life problems, “Gary Vee” (as his fans call him) instantly became the most valuable person in this industry.
Any other agency would charge you for the right to meet with them or give you their advice. VaynerMedia gave it away for free and made all of their competitors instantly less valuable.
In 2018 alone, VaynerMedia took in $131 million dollars in revenue.
And what’s even more impressive? That’s not the first time he did it…
Wine Library TV
Before launching VaynerMedia, Gary worked at a liquor business his parents started when they arrived in America from Russia.
When YouTube launched in 2005, Gary instantly saw a potential to grow a new base of customers online. He started distributing a weekly video series called Wine Library TV.
He provided weekly video reviews of wines you could order directly from the website.
When recording his very first episode, his plan was to pitch everyone why they should buy whatever brand he was going to review in the video. When the camera turned on something changed Gary’s mind.
Instead, he offered the rawest review possible of the brands he was selling, and even referring to some brands tasted like tires, and dogshit.
Gary Isn’t Afraid to Fight Back
Naturally, his comments offended some of the sellers in his space, but to the customers and wine enthusiasts, it was gold.
He said what they were all thinking. His real perspective was refreshing, and people loved it.
The only other platform reviewing wines at the time was the Wine Spectator, which were infomercials on why you should buy everything they sold. Gary took the opposite approach.
In just five years, Gary grew their family business from $3M to $60M in revenue.
In so doing, he transitioned the company to one of the first e-commerce platforms for alcohol in the country resulting in unusual and explosive top-line growth.
Gary strategically built his content library based on questions and suggestions that he received from viewers in the comment boxes.
Wine and Cereal Anyone?
At some point, a fan mentioned it would be fun to watch a wine pairing against non-traditional foods.
So, Gary produced an entire 20-minute episode on which wine pairs best with cereal. Yes, that’s right he paired the best wine for Lucky Charms, Cap N Crunch, and Cinnamon Toast Crunch. That video alone received 25 thousand views.
“Whether you like it or not, every person is now a media company because the tools are easy, free, and everywhere. More importantly, producing content is now the BASELINE for all brands and companies, and if you’re not producing content, you basically don’t exist.”
– Gary Vaynerchuk
Do People Actually Want Your Content Though?
After attending Vidfest, a conference designed to help people start professional YouTube channels, one of the biggest questions posed to one of the leading speakers was:
“How do I know if people will be interested in my content?”
The response from the “experts” was stunning: People are watching videos on literally any subject imaginable.
For example, you can go on YouTube right now and find videos about how to pack a school lunch.
That’s right, a lunchbox. This one video on packing a school lunch has 14 million views!
Here’s What We Found:
We found hundreds of videos detailing exactly how to pack a school lunch…
The top 5 suggested videos had well over twenty-four million combined views. As it turns out people are seeking answers to all of life’s questions, including how to pack a lunch. Chances are someone, right now is typing a question for which you know the answer.
It’s certain, if you find something interesting, there are millions more who will likely share that opinion, too! It’s never been easier to find people who share the same interests.
But you can only get “discovered” if you’re willing to put in the effort to building your content marketing strategy and sharing your content for the people you’re making it for.
For more content tips, check out the following articles:
Meet the brands growing insanely fast using this marketing tactic…
The Best Advice I Got on Building a Brand
I met Russell Brunson in Las Vegas in 2008 at a small business event where he was talking about how digital marketing works online.
While I could tell that he knew what he was talking about, what I didn’t know at the time, was that he was about to build a $360 million company (called ClickFunnels), deploying the lessons he was sharing at the event I was attending.
The Sass Company That Created a Movement
One of the many things that made ClickFunnels successful is that rather than promoting their software subscription, they intentionally created a movement for their customers to follow instead.
ClickFunnels is a software that enables entrepreneurs to sell and promote products in an easy to manage platform anyone can use without needing a developer.
Basically, it’s just a landing page builder. But what’s weird is that over a million people follow them online, wear their T-Shirts, and are in love with the company.
Because instead of promoting their company they invite people to join their movement teaching people how to grow their business and change their lives instead.
Inside Expert Secrets
Russell detailed the entire process in his book for anyone interested in copying the model.
If you haven’t read his book, Expert Secrets by Russell Brunson, then you need to stop what you’re doing and order it now.
It’s one of the most informative books on marketing I’ve ever read.
The UnderGround Marketing Playbook
Expert Secrets is the underground playbook for creating a mass movement of people who will pay for your advice.
Brunson outlines a comprehensive guide on how to become the expert in your niche and build a tribe of loyal followers who resonate with your message and ultimately buy your products.
Russell believes that you can make money when you challenge yourself to help others in the biggest way possible, and why it’s beneficial to create future opportunities for people to join in on (ie, a mass movement).
You’ll get plenty of examples and stories illustrating how he created his own loyal following that turned ClickFunnels into a $360 million business.
One of the biggest takeaways of the book is knowing what and how to communicate your message in a way people want to take part in your success.
The most successful brands communicate their mission as mass movements of change or something you can join and be apart of.
This is a Game Changer if You’re Building a Brand
To start building a mass movement, begin by thinking about how you can help the most people overcome the challenges of selling a product versus selling a service.
It’s a game changer for thinking about how we communicate our marketing message.
Take it from the Steve Jobs who created a movement with Apple when he started a computer company in the 90s:
“To me, marketing is about values.
This is an extremely complicated world; this is a very noisy world; and we’re not going to get a chance to get people to remember much about us or about our company,
so you have to be really clear on what you want others to know about you and your company.”
Focus on What You Believe in
Talking about features and costs or how your company beats the competition is not the right approach.
The dairy industry tried for 20 years to convince you that milk was good for you.
Sales continuously declined for 20 years.
Then, they launched the “Got Milk” campaign, which didn’t even mention the product.
In fact, it actually focused on the absence of the product.
Apple is Committed to Passion
“To me, the best brand that tells a story is Nike.
Nike sells a commodity. They sell shoes. Or so you would think.
But in their ads, they never talk about their shoes, nor the soles, nor why they’re better than Reebok.
What does Nike do in their advertising? They honor great athletes. That’s who they are and what they care about.
At Apple, people want to know what we stand for. Apple’s core value is that we believe people with passion can change the world forever.”
– Steve Jobs
Elevate Your Customer
Remember when RedBull spent $65 million to produce one video so we could watch someone skydive 24 miles from outer space?
Felix Baumgartner became the first human being to break the sound barrier when the energy drink company sponsored the stunt.
But why would they do that?
They don’t sell their product. They sell stories of what’s possible.
Red Bull doesn’t rely on advertising. They have been creating a movement to inspire people.
They promote stories of people breaking the limits of what’s possible. It’s not a gimmick.
They don’t spend time explaining the benefits of their product and why you should buy from them.
They tell stories of what’s possible. They are leading a movement that people want to follow.
What Does Your Brand Actually Stand For?
RedBull doesn’t position themselves as a beverage company.
They are a peak performance movement that happens to sell five billion cans of their product to customers every year. They don’t create content for “why” to buy from them.
They sell passion, they sell energy, and they promote content from peak performing athletes.
So, when you’re at a store ready to buy an energy drink, you “choose the one that gives you wings!”
Attract Customers Like RedBull
The founder of RedBull has a net worth of $19.5 billion and is ranked #53 on the Forbes list of richest people.
He created a movement for consumers to follow.
He became the richest man in Austria and is easily the most famous individual to come out of his country since Arnold Schwarzenegger became Mr. Olympia.
How Did He Do It?
He knew that to attract the most customers, he would have to think unlike anyone in the beverage industry.
He focused on building a movement that would rally people together with a common purpose for a common result.
RedBull no longer competes on speed, quality, and price.
Their community or “tribe” is comprised of the most driven people on planet earth.
The product is just caffeinated water, but what they sell and promote is actually peak performance.
The more we make the customer the hero of our brands, the more likely they are to join our following and the more likely they will want to buy from us.
Make Passion Your Product (Even If You Sell Insurance)
Okay but would a more relatable business do this?
How would an insurance company create a mass movement?
Patrick Bet-David, an Iranian born entrepreneur and founder of PHP Agency turned the financial world upside down when he set out on a mission to save the insurance industry from their own up-tight self-destruction.
How does one make an insurance company “cool” to work with?
By creating a movement of change instead.
Instead of fitting into an industry that lacks consumer excitement, Bet-David redefined the customers’ expectations about his insurance company.
Meet The People Helping People (PHP Agency
He founded PHP in 2009 at the height of the recession.
In addition to launching PHP, he also launched one of the most viewed shows on YouTube with over 2,000,000 subscribers, called Valuetainment.
Their show has around 3 million subs and they are putting out high volumes of insanely valuable content to help other business owners. One of their original videos went viral with over 23 million views.
WATCH THIS:
The popular YouTube show, has a cult-like following, by helping other entrepreneurs grow their business.
By sharing his passion for building businesses, he was able to create a community of like-minded business builders.
Passionate entrepreneurship is his mantra for their show, company, and community. He didn’t simply launch a YouTube show.
He created a movement for people to follow and redefined how business leaders should communicate.
Bet-David doesn’t sell insurance through his content. He celebrates, encourages, teaches, and inspires other people to grow their businesses.
His team intensely shares valuable, in depth insights, and encouragement to continuously grow. They’re an example that nothing is impossible.
Invest In Your Audience
His company invests time to inform and inspire other people. This is why his followers are loyal and love Valuetainment.
He turned what he learned into four bestselling books and gained a ridiculously large digital audience.
Now, Valuetainment is a leading voice of business information online. They interview everyone including celebrities, pro-athletes, Mafia bosses, and the most interesting people who have endless passion to achieve the life of their dreams.
Patrick became a multi-published author, global speaker and internet celebrity by focusing on how to deliver content to other people who share a similar passion for running and growing businesses.
Thus, turning his passion into a movement worth following.
Even Hotel Brands Are Doing This
Marriott is known for serving those who love adventure.
After launching a successful blog from their chairman, Marriott International learned the power of pivoting their marketing strategy to approach people based on their passion for travel and love for adventure.
Upon recognizing its success, Marriott shifted to become a full media publisher and invested in a team of storytellers to produce and launch their own TV show, “ The Navigator Live,” a popular short film titled, “Two Bellmen,” and then ultimately, the “Marriott Traveler.”
In turn, Marriott International became a mass media site that shares and promotes content for millions of travelers with a shared interest in culture and adventure.
“In 2018 alone, Marriott Traveler attracted 3 million unique visitors, a 78% increase from the previous year. Visits via Traveler increased visits to individual hotel landing pages by 80%, and revenue from hotel bookings skyrocketed to 200% compared to the previous year. These results certainly make a solid case for content marketing.”
– Inc. Magazine
Lead Your Movement to a Better Opportunity
As Russell Brunson proudly stated in Expert Secrets, everything is based on beliefs.
It’s easier to influence people to embrace the opportunities available to them when your beliefs are clear, compelling, and honest.
The best way to build a mass movement is our ability to promote what we believe.
Also, every movement needs a leader, which Brunson calls “The Attractive Character.”
Becoming the Attractive Character
And if you’re the CEO, it’s almost certainly going to have to be you!
Thinking through how you, the CEO, positions yourself as the “attractive character” may sound vain, but it’s not.
The attractive character of your company is not about looking cool and popular. Its purpose is to provide the platform to explain your story in a “why” (or with reasoning) that communicates directly to your audience to prove that you understand what they care about in their interests.
Honest and authentic connections are key to the success of these types of initiatives. Consumers want to know you are a real human being and that you struggle through the same issues.
Share Your Experiences
Sharing both positive and negative experiences is a good approach to connect closely with your ideal customer base. Be open and share topics similar to these:
Articulate the frustration you experience
Share the approach and outcome about the wall you ran into when you confronted your industry to address the “elephant in the room”
Goals
Achievements
Ultimately, by opening the curtain to the inside of your company, you will convey truth.
With that truth, you will attract empathy, solidarity, and engagement.
Answer The Following Questions to Start Your Mass Movement
How are you creating a new opportunity for them by providing them with the services, tools, resources, and information to help them achieve their goals?
Which type of challenges did you face that allows you to help them prevent taking the same path?
How can you convey that you are not like everyone who is trying to pitch them some service; that you are one of them
The Conclusion
The next time someone asks you what you do for a living, explain the outcomes you provide rather than what you sell.
As consumers, we need to really care about the ultimate outcome provided, not the process it takes to get there.
The attractive character is to explain the desired outcome people really want through the content they produce to help their customer overcome the conflict in their way.
Our job if we are to build a brand, is to take our customers on a journey.
