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What Emotional Currency Do You Accept?

“Emotional currency is the exchange we engage in when seeking self-satisfaction.” -Greg Williams, The Master Negotiator & Body Language Expert

“I was just promoted and received the title of ‘Junior Assistant’ in the PR department. I don’t care if others in the department with my skill set are making $13k more than me. I’m a ‘Junior Assistant’!”

Those were the words of a very jubilant individual that was more satisfied with a title than money. His fulfillment came from the emotional currency he’d received that made him feel complete.

What emotional currency do you accept when seeking to placate your needs and wants? The more you’re aware of how and when emotional currency moves you, the greater the chance you’ll have to control the degree of your acceptance of it.

Emotional currency can come in many forms. It can be in the form of a raise; you have more money and thus, you feel better about yourself due to your new financial status. It can stem from acceptance of you by a group or others; you feel wanted. It’s also born from the elevation of your mental wellbeing as the result of how you see yourself. It can also be a manipulator used against you.

So, why should you be aware of the emotional currency you accept and when you accept it? The answer lies in what you’ll do to obtain it based on the circumstances you’re in. A moment ago, I stated that emotional currency can be a tool of manipulation. That means, when you’re emotionally depressed, you’re more likely to leap at the opportunity to enhance your emotional state of mind; a high state of emotional satisfaction is something that everyone seeks. All of us should know our limits so that we don’t merge into a limitless desire to obtain what we need. Plus, the more attuned you are to your emotional needs, the better you’ll be at making decisions that are beneficial to your long-term wellbeing.

You’ve more than likely heard the statement, ‘get a grip’. That means you should control your desires. Once you raise your awareness about the emotional currency you deal in, and the sources from which it’s refilled, you’ll be more mindful of determining the sources you’ll allow to replenish your needs … and everything will be right with the world.

What does this have to do with negotiations? 

In a negotiation, value is perceptional. That perception is based on where you are in the moment of the negotiation. If someone attempts to assuage your feelings by telling you how great a negotiator you are, depending on your emotional state of mind, that compliment may be all it takes to take you for all you have.

Be keenly alert when someone begins to heap praise upon you during a negotiation, especially if it seems to appear out of nowhere. More than likely it’s a ploy to enhance your emotional currency. The real thought may belie the exact opposite of the compliment that’s used to mollify you. To keep from being ‘played like a chump’, accept compliments given to you, but don’t let them deter you from your goals of achieving what you want. Be steadfast in your quest and see what becomes of the compliments. Therein will lie the uncovering of their real intent.

Remember, you’re always negotiating! 

After reading this article, what are you thinking? I’d really like to know. Reach me at Greg@TheMasterNegotiator.com

To receive Greg’s free “Negotiation Tip of the Week” and the “Sunday Negotiation Insight” click here http://www.themasternegotiator.com/greg-williams/

#Emotion #Currency #Business #SmallBusiness #Negotiation #NegotiatingWithABully #Power #Perception #emotionalcontrol #relationships #liars #HowToNegotiateBetter #CSuite #TheMasterNegotiator #ControlEmotions

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Best Practices Entrepreneurship Health and Wellness Industries Management

Peloton: The Poster Child of Intentional Customer Attention

Create an Exceptional Customer Experience with Intentional Attention

If you follow me on Instagram, you know I’m obsessed with Peloton. What’s a Peloton, you ask? It’s basically a bike that goes nowhere. It is also a case study in my book, Attention Pays.

John Foley, the CEO, is the brainchild of Peloton, a stationary bike with a tablet attached. But what John will tell you is it’s a technology company, not a fitness company.

They are the poster child for intentional customer attention for many different reasons. John is very attentive to the community which has over 80,000 subscribers on their Facebook group. This active community posts questions about features they’d like, and then, the company incorporates them in the software.

They carefully choose instructors they know will resonate with riders. Their instructors have become so adored, they even have their own cult following. These instructors are like celebrities. Each very different and very talented, attracting a certain kind of customer. Instructors often times have their own Instagram and Facebook pages that riders can follow as well.

Peloton pays attention to their community, which is made up of home-riders. These home-riders use their bike in the basement, their home gym and on their patio while following instructors they love. Riders can choose to ride live recordings or ones previously recorded. They can select from many different scenic rides when the class model isn’t what they desire.

They even created the home rider invasion where riders leave the confines of their home and travel to New York. There, they get to meet their favorite instructors and do classes in the studio. Because their rider community is so strong, meeting each other in the home rider invasion is as much of a perk as meeting the instructors.  I a very loyal customer and any day I’m working from home, I take advantage of my Peloton. I love their instructors! Jennifer Jacobs is definitely one of my most favorites.

Peloton’s business model demonstrates how one leader paid intentional attention to the customer and created a revolution in the fitness industry. Are you ready to do the same in your business?

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Best Practices Growth Health and Wellness Leadership

Self-Care is Not a Perk

It is the foundation for peak performance.

If you think you have to wait to take care of yourself and your needs until you are home from work, you are not alone. I had a boss one time, who told me that he did not need to eat lunch, so neither did I.

Now thankfully I am a Danish girl, who is used to eating lunch, so I told him that he would not want me around, if I did not have lunch. He sort of snorted and huffed at me, but I got to eat my lunch, though admittedly at my desk, while working, to avoid being yelled at.

There is something seriously wrong with our work-culture, when we get yelled at for taking a lunch-break. When I was working at ESPRIT in Europe, lunch-breaks were mandatory.

Everyone had to come to the canteen to eat together. It would not only build better team-work, because people who eat together chat and bond, it would also assure that everyone had the energy to work at their best for the rest of the day. Mind you everyone worked hard there, or maybe I should say focused. See work seems hard when we struggle to focus or have the energy. Or of course if an assignment or project is difficult, but when people say they work hard, it often means they feel drained and they are not having fun.

Not perks, essentials.

Lunch-breaks and health benefits are equally essential, but the difference is that one is preventative and the other we often don’t use until we burn out or get sick. Same thing with being able to pause and go get some fresh air to boost mental energy or take a walk to get rid of feeling stuck, starring at the same sentence in the presentation you are trying to write. These are all essentials for a good work culture. Not something we wait to do until we have time or we simply cannot keep going any longer and need to take a break. Pushing ourselves to the point of burn-out is a culture of struggle at work, a fight and flight mentality, that pushes us into survival-mode.

Survival-mode is not performance.

Being on survival-mode is not the same as performance-mode or the kind of stress that we thrive on to go beyond our comfort-zone for growth. On survival-mode we are hyper focused on getting out of trouble, we are in a fear-based work environment and we are trying to get to the finish-line of a project, because we are scared of what might happen if we don’t. It can be anything from; my client is going to fire me, my boss is going to yell at me, or even just missing a dead-line that is affecting other people if missed. If you add lack of water, food, pauses and rest to the mental state of stress, you are working on the edge of burn-out rather than the edge of creativity, performance and innovation.

Self-care is the foundation for work-performance.

When I consult with companies and leaders about how to shift from a personal and organizational mindset of survival to a mindset of performance, we start with self-care and how the daily work habits support each individual in doing their best work. Nourishment of a healthy work-force happens from the top down. When the leader eats, everyone eats. When the leader is healthy and practicing good self-care habits at work, everyone gets to take good care of themselves at work too. Now this is not just because we want everyone to be healthy, the point here is whywe want everyone to be healthy.

Health is not the goal, it is the foundation for doing our best work and peak-performance, because a healthy business comes from the inside out. A healthy business is about healthy people, happy people.

People who work healthy and go home happy with energy to spare. That is healthy work/life integration. Are you ready to change your work-habits around?

Find more information at jeanettebronee.com or get in touch on email to learn more about how you and your company can get healthy.

Photo by rawpixel on Unsplash

Categories
Best Practices Growth Health and Wellness Management

The Pressure of Stress

Photo by Romain-Peli

I am sure you know the feeling.

Time feels like it is going faster and faster and you cannot seem to control the speed, all you can do is hold on. The more you try to control it, the faster it seems to run. It feels like a rollercoaster or a run-away train and you don’t know where the next turn or challenge is coming from.  You feel as if things around you are getting fuzzy and your vision is getting blurry, all you can do is keep staring ahead of you to stay focused on holding on. It feels as if you are in a tunnel and there is no way out. You keep wondering when the train is going to run off the track and all you can do is…

Pause…

Stop for a moment and check in with your body. Are you holding your breath? Are you feeling the pressure in your chest or in your stomach, or both?

This is what it feels like when your thoughts are running off with you.

Time does seem to go faster these days. Because of technology, we can do so much more in less time than we could years ago. Wait… stop for a moment. Did I just say that because of technology we can do so much more in less time?

Time goes at the same speed as it always has and we all get the same 24 hours in a day. Unless you are orbiting earth, where you in one 24 hour day would experience 4 sunrises and 4 sunsets that is. That really messes with your perception of time, my astronaut friend Steve tells me. But here on earth, we can actually master our time, by becoming aware of our relationship with time and choose what we pay attention to.

The most easily accessible tool that we have to shift the build-up of stress inside of us, is to pause, even just for a moment. To breathe and shift our attention inward. Just noticing the pressure of stress inside of us can help ease the pressure. It is the power of pausing and taking a few mindful breaths, with the intention of giving some kindness, life and movement back to the tightness in our bodies.

Our relationship with time.

The pressure of stress comes from the inside out and so does the solution. We cannot control our surroundings or what happens, but we can only control, or rather master, how we engage and interact with what happens. That is the skill of a leader. To be able to pause, observe, acknowledge, reflect and then choose how to act.

The short version of this method is AAA.

Acknowledge – Accept – Act.

Acknowledge is the pausing and noticing of what is happening. To observe the situation and acknowledge the facts of the situation, not our thoughts about it, -the facts. The thoughts, as you saw above, can drive your stress. You were not on a run away train, you were imagining that you were on a run away train. Our thoughts are that powerful that they can create a sensation in your body, that has you believe you are in the situation that you are imaging. Stress gets worse because of our thoughts – if not we are just busy solving problems.

Accept is to stop resisting what is. Too often, we spend to much time and thought energy wishing it were different. If only… Why did… How could you… These are all a waste of time, energy and focus because it is looking backward. We only want to learn from the past, no need to rehash it unless it carries a lesson. It is the resistance to what could happen or rather the thoughts what might happen, that causes us the most stress. Action is the anti-dote to feeling stuck in this run-away train. And the pressure chamber inside your body.

Act is once we accept what the situation is, we can choose how to act from a constructive and creative, no-stress-induced mindset. We can act based on how to move forward, how to solve the problem and how to re-direct the plan. It is a bit like pulling over on the highway when you realize you are driving the wrong direction and reset your GPS. You would do that, right?

To learn more about how to fuel your performance and company culture from the inside out, contact Jeanette Bronée and let’s figure out if your company needs training, a keynote or if your leaders need coaching. To learn more at JeanetteBronee.com

Photo by Romain Peli via Unsplash.

Categories
Growth Health and Wellness

Put Your Phone Down – WARNING: Attention Fireworks Rant Ahead

If you know anything about me, you will know my most favorite thing in the world, besides my honey, is fireworks. I mean I love them, I’m totally captivated by them.

And what you may also know about me is as an Australian, the only night that I get super homesick for Sydney is New Year’s Eve, because if you know anything about Sydney and New Year’s Eve, it’s summer, and I used to live on the harbor and I had an apartment that looked at the Harbor Bridge. So, can you imagine the fireworks display?

Every year when I’m freezing cold on the East Coast, I get homesick. So, one year my honey and I decided to go back to New Year’s Eve in Sydney, so that I could fix my homesickness. Just recently, I celebrated New Year’s Eve in Turks and Caicos, what a beautiful place.

But let me tell what happened that totally made me crazy. First, you should know,  I’m little.  I’m four ten and a half.  I have to work hard to see above the heads of others in a packed crowd. Can you imagine my horror when I looked up in the sky, only to have my view blocked by people’s outstretched arms holding up their cell phones? Every single person all around me pulled out their stupid devices in a crazy attempt to record the display.

It’s not just that it made me crazy because I couldn’t see, it made me crazy realizing they weren’t being present in that moment. There they were in the presence of the most magnificent fireworks display. I mean in Sydney it was incredible, and this year in Turks and Caicos it was right above me and spectacular. Yet all people did was record it on their cell phones, which, by the way they will probably never watch. And I asked my honey why on earth are they doing this, his response surprised me. “They just want to post it on social media and show off to their friends.” Sad, yes, and likely true.

I mean seriously, this has got to stop. This is crazy. We need to make the most of every moment. Start by putting away devices, be present and make the most of the moment.

So, if you ever watch fireworks with me I warn you now, put away your cell phone. I just want to be with you and experience the joy and the magic of the captivating fireworks. So, this year I challenge you, start paying attention. Join me in the attention revolution and realize distraction decays, but attention pays.

Categories
Best Practices Body Language Culture Health and Wellness

Ever Been Bullied? It Could Be Your Fault!

Wait, before you start sending hate mail, please hear me out.  As someone who was bullied for years, I learned to cope with the humiliation and despair, but always felt there was something “wrong” with me.  When other people wanted to make me feel better they would almost always say the same thing, “Oh honey, there is nothing wrong with you, those kids are just mean…it’s not your fault…they are jealous of you.”  I was a sweet and loving kid that would never do anything to hurt someone.  So, it was easy to understand that it wasn’t my fault, but it was much harder for me to believe there wasn’t something wrong with me.  Oh, and jealous?  Jealous of what??  Jealous of feeling less?  Jealous of feeling ugly and rejected?  Jealous of being laughed at by bystanders that watched and did nothing?  Jealous of being scared out of my wits to go on the playground every day?  That statement “they’re just jealous of you” was just a straight up lie!  Don’t ever say that to someone being bullied!

If you have ever been bullied, you understand what I am talking about right now.  You didn’t want to hear another rousing encouragement attempt, no matter how sweet it is that they tried.  You wanted to know what was wrong with you that would make people treat you that way!  Well, I am here to tell you that there was, and maybe IS, something wrong with you that is causing all the bullying, but it may not be what you think.

Look at your life and ask yourself if the same type of people keep showing up.  I am going to share some traits and see if this describes those people that seem to latch on to you.

  • Has no patience with “stupid” people and at times tries to make you feel stupid
  • May complain about a clumsy waitress and be rude when not waited upon properly
  • Always finds a way to bring the conversation back to themselves
  • Has a constant need to be admired and respected, almost demanding of it
  • They don’t seem to have any kind of empathy toward “weaker” people
  • Always must be right and has a very difficult time believing they are wrong
  • Must always be the center of attention and can be quite charming

Think through your life and imagine the people that bullied you.  Did they have any of these traits?  Can you identify anyone in your life that you are currently dealing with that meets more than a few of these traits?

Now I want to ask you about your own personal traits.  Do you have any of the following traits?

  • Get overwhelmed when there are a lot of people around you
  • If there is someone angry in the room, you feel like any minute it will be turned toward you
  • When talking with someone new, you feel like they are going to “figure you out?”, so you keep a wall up and feel awkward
  • When you are around sad people, you can feel yourself getting depressed yourself
  • It is difficult for you to watch someone doing something embarrassing and you can feel panicked for them

Now, I know that I can’t fix everyone’s issues with this article, but what I hope to do is send you on a journey of understanding.  I believe that if you can put all the pieces together, life could begin to make more sense to you.  Even if you have never been bullied before, what I am about to share could change your life!

Every single one of us, broken down to our smallest particle, is made of energy.  We learned it in science class as an elementary student.  Protons, neutrons, electrons, you remember those elements, don’t you?  You and I are made of these elements.  It has been proven scientifically that even our thoughts have energy.  It can be physically measured!  Now I am going to share a term that you may or may not have heard of that has gotten a lot of attention over the last ten years.  It is called The Law of Attraction and it was brought into the light by a cheesy movie called “The Secret”.  It was mainly focused on getting rich and learning to get everything you ever dreamed of by simply thinking of it and feeling strongly about it as you thought about it.  That is the simple message, but most people think it’s a bunch of bull and would never stick with it long enough to see anything come to pass as the movie would suggest.  If it was true that we could just think it and it will happen, then everyone would win the lottery, be driving Lamborghinis, and be on the Lifestyles of the Rich and Famous!  Right?  Well, even though there are a lot of holes in the movie, the Law of Attraction has merit and is worth looking deeper into to gain understanding of the world around us.

So, back to bullying and how it could be your fault.  The traits we identified earlier are the traits of people on opposite ends of the energy spectrum.  The first guy, who always must be respected and admired and seems to have no empathy toward others, is considered a “narcissist” or someone with narcissistic tendencies.  The second guy, who is uncomfortable around lots of people or becomes panicked when someone else is being embarrassed or harassed is called an “Empath” or “highly sensitive”.  People can fall anywhere on the energy scale, but the two described above are the extremes on both ends.  If you are a Sci-Fi nerd like me, it can be looked at as “the dark side” or “the force”.  Those that are on the dark side can appear to be good, but the energy they draw from is extremely negative and self-serving.  Those who have the force has potential for great power for good in the world and have an almost magical sense of feeling the energies around them.  Unfortunately, like in Star Wars, people who once were driven by the force can turn to the dark side when they are overwhelmed by the negative energy.  They can become cynical, negative, and hateful, even though they hold the power to be extremely positive and lift up the people around them.  Once the force is understood and these empaths begin to control it, they can become the light in the room instead of feeling awkward.  They can instantly feel the pain the people around them are feeling and pull them out of the darkness!

So what does this have to do with bullying?  I believe that most children that are being bullied are those meant to bring good to the world.  They have a special gift that God gave them that is not only extremely special, but can be used to bring about amazing change to the world around them!  When told “it isn’t your fault”, they know intuitively that this response is not exactly true.  While they can reason that they haven’t done anything to bring it on, they know that something is wrong with them and it is happening because of them.  It took me years to put the pieces together and understand the power I have and the reasons why I was bullied as a child and felt so uncomfortable around people.  I didn’t understand that I was special or had any kind of power.  I somehow had the ability to allow the bullying to “pass through me” and still love the person doing the bullying, but it still played havoc on my mind.  I still didn’t understand why!  There were times growing up that I was confident and felt the power, but as soon as I felt like something good was happening, it would be squashed by someone attacking me and throwing negativity on me.  I felt many times like a wounded dog about to be torn apart by the pack.  So, I learned to become numb and allow people to treat me badly, but cope with it.  My power for doing good was kept within the walls of my identity as a person not allowed to become happy.

If you have ever been bullied, then you are probably identifying with me right now.  That is a good thing, because I am here to tell you that you have something very special that needs to be understood and cultivated.  You have an ability to do great good and the reason all of this has been happening to you is because you draw people from the opposite end of the spectrum into your life.  These narcissists lack empathy and it is true that opposites attract in this case.  They love to attach themselves to you in some way to literally draw the energy out of you!  They want to make you feel less, so they can feel superior!

Can you see it?  I don’t know where you are in your life right now, but I am imagining that the people reading this article will range from those who were never bullied that are angry at my title to those that were intrigued or maybe even excited that somebody finally said it.  You may have already been pulled over to the dark side and feel like you have already completely lost your mind.  To this person I want to say that it is not too late to stop being controlled by the negativity that bombarded you and continues to be drawn into your life.  The great thing about the Law of Attraction is that you can choose to end the negativity and start moving in the other direction.  You can learn to remove those thought patterns that keep drawing more junk into your life and start seeing a brighter future.  It won’t happen overnight as the movie might suggest, but if you build one block at a time and realize how special you are, then it can happen over time.  For some, it may happen very quickly and you will learn to walk freely in your newly found power!

If this article is resonating with you, then I would encourage you to study The Law of Attraction and the personalities on the energy spectrum.  Specifically study the “Empath” and the “Narcissist” and allow God to direct you back into what He intended for you.  Although you may not know what it is yet, I can tell you without question that you have a great purpose to change the world around you in a positive way.  Like Luke Skywalker, you will bring balance to the force and maybe even free a Darth Vader or two!

Categories
Growth Health and Wellness

The ABCs of Stinkin’ Thinkin’

Many of us who run businesses are Type A personalities.  We are go-getters who make things happen.  We don’t sit on the sidelines; we are in the game.  However, Type A personalities have a tendency to catastrophize.  Things will crumble and go to pieces if I do not “make this deal happen.”  Often times, this is not true and living in such a manner results in chronic feelings of anxiety and depression.  In the end, feeling anxious and depressed is more crippling to our businesses and our relationships with our team than a deal every now and then.

Thinking has a pattern.  We witness an (A)ctivating event (i.e. a report is due), and we have a (B)elief (“My business will be destroyed if this report is not completed.”).  Finally we have the (C)onsequences which are our emotions (i.e. feeling anxious) and our behaviors (i.e. yelling at our team).  This ABC pattern if done regularly can be troublesome to our health and our ability to garner good relations with others.

What can we do?  One of the easiest things to do is change our Belief by saying something more realistic such as, “It would be best if I completed this task but if it does not work out this time, there will be many more opportunities.”  Other things that can be done would be to change your behavior.  When you start having a negative belief that you believe will lead to a negative Consequence, take a timeout and walk away.  Find something to drink and talk to a trusted colleague who can give you a better perspective.

Changing your thoughts and behaviors can be as simple as ABC!

Categories
Best Practices Culture Growth Health and Wellness Industries

5 Ways Contractors Trick You Out of Your Money

We have all heard the horror stories about the Big Bad Contractor!  Contractors, in general, are viewed as dishonest and homeowners shake in their britches when something around the house breaks. It is unfortunate, because I have met a lot of contractors and most of them just want to do a good job for their clients and be able to sleep at night. They are normal people who picked a profession that has a lot of variables and it is a balancing act that is very difficult to maintain 24/7, 365, without issues.  

Imagine trying to juggle multiple objects of varying size, weight, and angles, while someone from the sidelines throws in more objects. That is what it is like to be a contractor! Joe fell off a ladder and delays the tile job, the plumber got stuck at an emergency and needs to schedule his part for another day, the homeowner had to reschedule last minute and yet demands the contractor gets done with the project by the end of the week or they will write a bad review.

The contractor’s job is volatile at best and the moment they lose control of the juggling act, they are labeled as bad and their reputation is threatened with the homeowner’s ability to review them or spread a warning about them across social media.

I always try my best to share things like this, because I think homeowners need to understand, going into any relationship with a contractor, that there needs to be a little bit of levity on their part.  With all these objects being juggled, it is likely that the contractor might forget to call them back or would be behind on getting them an estimate. When your hands are on fire, getting the fire put out as quickly as possible, with the least amount of pain as possible, becomes the contractors reaction to being overwhelmed.  In other words, they have to quickly focus on what causes the most pain for everyone.

Do they finish fixing an issue that has them trapped under a house in the mud, or stop everything and run back to their truck to call and say they are going to be an hour late?  The homeowner waiting for them to make the time window doesn’t care what the issue is, they have dinner at 6pm and this rotten, lying, so and so, didn’t even have the dignity to call and say they would be running late.  Is this person a bad contractor? Ask the homeowner that didn’t get the call.

Now, on the other side, let’s look at what people would usually view as a good contractor. The company has tons of resources, a fleet of trucks, can guarantee they can be on time, and when the technician arrives they are super friendly and look very professional. They must be good, because I see them on TV all the time and they offer financing and they are the official contractor to my favorite sports team. When you look on Google, they have hundreds of 5 star reviews!  THIS has to be a good contractor right? Let’s dig a little deeper. They are on TV all of the time, so their marketing expenses run into the millions. They have a fleet of decked out trucks and are fully stocked, so their daily cost for the fleet is running into the tens of thousands, they have SALES technicians that are trained to the hilt and earn a commission when they sell something. It is their job to get into that house on time, be friendly and helpful, and find anything that has a potential of ever breaking down in the lifetime of your home. Oh, and by the way, if we knock all of this out today, we can offer a huge discount and give you zero percent financing (for 18 months and then the interest kicks in).

If you give us a great review on Google, we will give you another $200 off or your choice of season passes to Six Flags!  Now THAT is a good contractor right? Well, not that they are bad at their job, but you now just paid up to 4 times what you needed to pay to fix the original issue and was sold a bill of goods that was nowhere near necessary.  By the way, even these guys could run into an issue and be an hour late, BUT a sweet representative from the office will call and let you know.

So the point of my rant is that it is very difficult to label a contractor as good or bad.  There needs to be a lot more thought that goes into it, than a missed phone call or whether or not they arrived on time.  I would wait all day long, and even be willing to reschedule, for the honest contractor that can fix my problem at a fair and honest rate and won’t try and take me for more than is necessary.

However, as I promised, these are the 5 ways a contractor can trick you out of your money and take advantage of you.

1. Misdiagnosis. You have seen the sting operations on TV. This is basically just a direct lie typically covered up by a bunch of technical jargon.  Don’t just take their word for it, make them show you and explain how they came to that conclusion.

2. Bait and Switch. There are two types of Bait and Switch

  • Couponing– these are the ones who advertise an extremely low price and then after getting to your home reveals what it will really cost to fix your “particular” problem.

  • The Product Switch – The contractor sells you the upgraded model of whatever and actually installs the lesser model since most of us do not know the difference.

3. Under Bidding. When a contractor knows they are competing against other contractors for your business they will sometimes give a lower bid and once they collect your upfront money they “find” an unexpected problem and has to add that to the bill.

4. Ding Dong Ditch. The contractor gets money upfront for materials and disappears off the face of the planet. Nowadays with the ability to get a disposable phone, it is incredibly easy to disappear.  Make sure you do your research and no how to physically get in front of the contractor with ease.

5. High Pressure / High Fear sales tactics. Many companies have changed their format to a commission based selling scenario for their technicians. Commission doesn’t rule someone out, but it obviously opens the door for a technician to use pressure or fear to get a bigger paycheck. It really all depends on how the owner trains their people, but if you combine high overhead with a commissioned sales technician, then it stands to reason that they need to get more money than necessary out of you.

Here at The Good Contractors List, we have worked with hundreds of contractors and there has been only one that I would consider bad and we exposed him AND ourselves on the Channel 11 News!  We messed up and we paid for it, but we did our best to warn anyone else about doing business with them. Click HERE for the story!

In conclusion, when looking for a contractor, I would do my research.  Do more than just read through their website. Go to the Better Business Bureau and see how long they have been in business. Google their name and the owner’s name to see if you can find anything derogatory.  Read through any reviews you find and see if there are any negative patterns that seem to be consistent. Look at the size of the company and aim for the ones who appear to be professional, but maybe not over the top in resources or marketing prowess. Even if you get a referral from a family member, do research on the referral and make sure they are reputable beyond your cousin’s one interaction with them.

Then, go into the relationship understanding that they are dealing with a lot of variables and there could be something that doesn’t go perfectly. It will mean a lot to them to have you rooting them on and working with them to give you what you need at a fair and honest rate.

Categories
Best Practices Growth Health and Wellness Human Resources Management

Increase Summer Focus by Embracing Intentional Distractions

Boost productivity by embracing distractions.

Have you ever considered having summer hours? In my small business, we have summer hours that start in June and go all the way to the end of August. Well, what does that mean? It simply means we finish early on a Friday afternoon.

Now, what I know to be true about where I live is everybody wants to escape and enjoy the beautiful summer weather. Some people have shore houses or lake houses or they want to go to the beach.

Can you create summer hours? What about giving your team flexibility to be able to work from home, outdoors or remotely on a Friday? Could they leave the office a little earlier so they can enjoy the beautiful sunshine and maybe avoid the crazy traffic that starts on a weekend? Does your business allow people to be more flexible in the summer?

You see, what I think is important is if you want to boost productivity, if you want to pay attention to what needs to get done, it means you also have to make time for play. So often, our team works so hard, working and answering emails at night, taking meetings after hours, attending conferences, and yet we don’t always give them the time to play.

Take the Summer Challenge

Can you make your more productive summer more fun? Can you have more play? Now, the easiest way to do is book it in. Create easy things. Like maybe people can go home early every other Friday or maybe you have people who alternate so that something is also covered in your office, but that they get the opportunity to work remotely. What are some ways you can implement summer hours or intentional play? Book it in.

Create systems allowing your team can work remotely. Provide employees with a flexible work schedule so they are off every Friday, or every other Friday. Maybe they could even extend the weekend. It could go to Monday. You just need to find what works for you.

Turn on your “Out of the office.” Make the message fun so others know you won’t be around but would be delighted to help them when you return.

If you decide on summer hours, can you make it fun, make it playful? Maybe with a few systems in place, you can have meetings outside.  Allow the team to understand the systems, make sure the team understands the protocols and policies. Let’s redirect phone lines. Let’s put “Out of office” messages together, and let’s make sure we make the most of our summer. Step away from your devices. Hang up the phone. Get out in the sun and enjoy your summer.

Categories
Best Practices Growth Health and Wellness Leadership

Leaders Who Lunch Are Better Leaders.

I know what you are thinking.

You are thinking that leaders who lunch are better because they are out there networking.  But that’s not why.

For leaders, lunch matters.

Contrary to popular belief, a sit-down lunch away from your desk is NOT a luxury. Rather,  it is an essential to your performance at work.  When leaders don’t take a break in the middle of the day, or perhaps not even all day, we push ourselves into survival-mode instead of performance mode. We are not pausing to refuel when we need it most to provide the energy our mind and bodies need to do our best work. And if you don’t even eat breakfast, then you’re running on empty all day.

Sure, you can push yourself to function without fuel for a while, but then you’re not performing optimally. I see this all the time with  leaders. They are so focused on the goal that the can forget the importance of the process to get there. They make it through the day over and over again, but they also collapse at night with a meal that is too big or not very healthy, because they are hungry and exhausted. Then they compound the problem with poor or too little sleep,  only to get up and do the same thing the next day.

Lunch switches off survival-mode to make us perform better.

Working on survival-mode causes leadersto work on basic instinct,  reacting before reflecting, leaving us to put out fires rather than thinking through a solution that might be different (and better) than we have always done.

In survival-mode, leaders focus on what is safe, because  we don’t have capacity to think out of the box and  coach our teams to become better at what they do. We might not even have the capacity to behave the way we would like to behave, because we are feeling the urgency – and the impatience and anger — that comes with running on empty.

We all end up in that situation from time to time, spending more time repairing the damage than  a much needed break would have taken.

When leaders don’t take time for ourselves, we tend to not take time for others, and it affects the company culture. Too often, employees tell me they don’t eat lunch, because their leader does not eat lunch. As a result, they think they are not allowed to go to lunch, or it is not appropriate for them to take a break.

When the leader is working on survival-mode, the whole team is on survival-mode. And the company hurts.

People who eat together, solve problems together.

Good leaders understand how important sharing meals is for company culture. They also know that a successful leader doesn’t hover over the team. Rather, they are part of the team, and nothing brings people more together than sharing a meal. It fosters a sense of community that cannot be created in a work environment full of business meetings, with just snacks and ping-pong tables  offered as an attempt to bring people together around a common vision.

Sharing a meal reminds us of family, helping us communicate in a more open and friendly way. Over a meal, we share ideas more freely, ask for help with problems more openly feel like we are not alone, fighting against the machine. It helps us feel part of, instead of separate from.

Our human resource is still our best resource and we need to nourish it. The company teams that eat together do not just talk business, they talk life. It is not a productivity meeting over food. It is a people meeting to create community and shared goals.

Sharing lunch serves up trust and safety.

The number one reason people are more satisfied at work is that they feel safe. They trust their leader, they feel seen and heard, they feel they matter, and they feel like they belong. When we are working on survival-mode there is no trust, there is no safety. Everything is danger.

When we share meals, we can bring our humanity to work, access our soft-skills, solve problems, and thrive together. So go ahead, put lunch on the schedule! You won’t only nourish your body, you’ll nourish your company.

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