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Best Practices Human Resources Management Marketing Skills Women In Business

When You Should – And Should NOT – Memorize a Speech

I coach people on how to be persuasive and compelling in a variety of contexts, one of which is in preparation for giving a formal speech or presentation. This fall I’ve coached three TED talks, helped CFOs prepare for board meetings, directed dozens of entrepreneurs through their investor pitches, and prepared executives to deliver webinars to their global teams. But in all of these scenarios, one question always comes up: “Should I memorize the script?”

The simple answer is: it depends.

Disclaimer: I am a linguist, not an actor, so it never feels natural to recite scripted lines, even if I can deliver them naturally. However, there is a time and a place for it. Let’s look at how to make this decision, and then you can decide how to approach your next presentation.

Time Limits

There are time limits to most engagements, and the shorter your window, the more memorization can help ensure that you hit your key points before you run out of time.

When you have an extremely tight window, e.g. a two-minute elevator pitch, you can’t afford to fumble around searching for the right words. Even if you don’t memorize your whole spiel, if you plan to share an anecdote or explain a process, those can be good segments to rehearse and hone so you can recite them verbatim when the time comes.

Managing Audience Interaction

On the other hand, if you know that the audience can interrupt at any time with questions and comments, you’ll get completely derailed if you are relying exclusively on memorized lines. Once you can resume, there’s a good chance you’ve either forgotten where you left off or you remember, but it no longer flows naturally from the conversation.

Plus, if you have to respond extemporaneously to the comment, your speech style will probably sound different than during your memorized portion. This is a dead giveaway that you’re speaking from a script rather than from the heart.

Again, as I mentioned above, it can be useful to memorize certain excerpts, but be able to stray from the script as needed or desirable in the moment.

Visual Aids

Notice that this resource is called “visual aids,” not “visual crutches.” A well-designed slide serves three basic purposes: It adds visual interest, makes the content easier for the audience to process, and serves as a prompt to remind the speaker what to discuss next.

The worst slides are the ones that are shortened versions of the speaker’s script, which the speaker then reads aloud off the screen in front of everyone. I have just one suggestion here: DON’T.

If you can read a lot of your script off your slide, so can your audience, at which point they don’t need you anymore. Keep the slides simple and textually sparse; put the full sentences and paragraphs in your talking points instead. The audience should be able to glance at a slide for a brief moment, understand the main point, and then turn their attention back to you as the source of more information.

Overall, scripts are not inherently evil; as I’ve explained above, they can be a great tool, and sometimes they’re even required. I have clients whose legal department needs to vet the language of any presentation intended for shareholders. (Note: If you ever want help writing engaging dialogue, do NOT ask the legal department!) But there are definitely some that are well written and effective, and those that are not.

Whether or not you script out your whole talk, speech or presentation, the goal is to ensure that it enables you to projects your true authority, confidence and leadership.

***

Do you struggle with public speaking or know someone who does? Contact me at laura@vocalimpactproductions.com or click here to set up a 20-minute focus call to discuss it with me personally.

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Best Practices Entrepreneurship Management Marketing Skills Technology

BEing Seen and BEing Heard as a Thought Leader

When thinking about my first post, I thought that a link to my TED talk was a great way to start.

It covers several thoughts and ideas for your business. When I re-watched it this weekend, I wrote down twenty different ideas that stood out. Here are seven:

  • As a thought leader, are you sharing a message of service?
  • Trust comes from vulnerability, integrity & authenticity!
  • Are you being vulnerable & authentic?
  • Are you creating opportunities to be known, liked and trusted?
  • Are you screaming “Buy, Buy, Buy” on social media? If won’t work!
  • The microphone that everyone has with social media is really a headset, where you must listen more than talk.
  • Are you “truly” listening to your prospects and clients and changing your products and services as a result?

What do you think? What idea stood out for you when watching this talk?

Mitchell Levy is a people publisher that empowers thought leaders to share their genius. After a 2-hr interview to extract your genius, his team will write and publish your book in hardcover, paperback, Kindle, PDF, and AHAbook formats. To explore what this means for you, sign up for a 30-minute strategy session http://aha.pub/focused

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Best Practices Growth Management Personal Development

Leadership and Golf

Now that it’s winter time and temperatures have plummeted, I can’t help thinking back to last spring and summer when I had the opportunity to spend some time improving my skills at something I’m highly passionate about: the game of golf.

Even if you’re not a golfer, bear with me and please keep reading.

It occurred to me that working with a golf coach to improve my game is analogous to what I do for business owners and managers.

Proficiency at golf and great business leadership are similar in the sense that they are both highly developed skills that require extensive training and preparation before the practitioner can excel.

With both skill sets, the golfer’s and business leader’s abilities must be continuously examined, evaluated and improved – those capabilities are not innate and are ultimately developed through training and careful refinement. While natural athletic ability certainly helps an individual with their golf swing when they first start to play the game, to master it requires practice and dedication.

Business leadership is much the same way. As leaders, our personality, charisma and background contribute to our ability to engage and inspire others. We must also have focus and dedication to improving our leadership skills if we’re going to be highly effective.

Just like golfers who spend hours working on their swing, great business leaders have to carefully refine their ability to work with others and, ultimately, inspire and empower employees to implement business strategies and achieve enterprise objectives.

Both skill sets have a variety of tools for the job.

The rules of golf state that a golfer may have as many as 14 golf clubs in his or her bag. Violation of this rule results in a 2-stroke penalty for each hole played, up to a maximum of 4 penalty strokes.

Those 14 clubs usually include a driver, woods, irons, wedges and a putter. Each club has its distinct use and purpose, mostly dictated by the distance to the target. A skilled golfer can employ different clubs for the greatest effect in any situation – for instance, curving a shot around an obstacle such as a tree.

A business leader also has various tools that must be employed to efficiently achieve the desired outcome. For example, leaders need to possess the ability to delegate tasks. Understanding which tasks to delegate to which people is a skill that is learned and improved on over time.

A leader’s ability to work with staff, influence their behavior – and when necessary, even discipline them – comes through experience and informed, insightful mentorship. Awareness of all the tools available, and when to employ them, is vital because using the wrong tool at the wrong time is just as bad as using the wrong tool at the right time.

No golfer attempts to hit the ball 150 yards with a putter. The wrong club at the wrong time will never produce the desired result.

One thing I learned from my golf coach is that the ‘setup’ is 90% of proper execution. After selecting a club and approaching the ball, the ‘setup’ is how you position yourself for a successful outcome. Gripping the club, positioning the legs, aligning the shoulders with the line of the shot are all essential pieces that need to be in sync before swinging the club at the ball.

When all the setup preparation and forethought is complete, the result is usually a smooth and natural swing that achieves the most significant effect with the least amount of effort. Leadership is very similar: how we approach situations, and our mindsets in dealing with them, will be reflected in whether or not we succeed.

After the setup, the execution of both the golf swing and leadership opportunity should be fluid and decisive. One thing my coach consistently reminded me was not to try to ‘force’ the ball. With a proper setup, the natural mechanics of your body – called ‘muscle memory’ – take over and should produce the desired result.

Something as seemingly insignificant as a poor grip, slight shift in the wrist or shoulder misalignment will ruin a shot every time. That’s one of the frustrations about the game because the negative result is guaranteed every time.

Business leaders who are overly authoritarian or too cautious and guarded fulfilling their roles will not be optimally effective because they’re not approaching each situation with true open-mindedness and creativity in seeking positive results. Truly effective leaders are keenly aware of their abilities and options when dealing with challenges and opportunities. Those are essential elements to successfully reach strategic objectives.

There’s a fine line and delicate balance that highly effective leaders tread and maintain. Being overly dictatorial or disciplinary is usually a certain recipe for failure. Conversely, being non-committal and reticent will lead to the same negative result.

It’s crucial for business leaders to stay authentic, genuine and confident in their abilities. Those characteristics go a long way toward motivating colleagues to strive for their own personal best performance.

In many ways, authentic, genuine and confident leadership is usually a ‘deal maker’ or a ‘deal breaker’. In their absence, staff will be hesitant to buy into and fully support action plans. Team cohesion suffers, and the probability of success diminishes.

It’s often been said about the game of golf that there are a million variables involved in every shot that can go wrong. That may be a bit of an exaggeration, but some days it seems that way!

Leading people is similar in that there are countless variables that combine to produce results. How leaders evaluate, analyze and work with people differs from one situation to the next.

Leaders must be able to plan and clearly articulate the course of action necessary. By maintaining an open mind to various response options, assessing probable outcomes, and selecting, articulating and implementing the optimal response, leaders are far more likely to ultimately succeed.

Of course, it is impossible for a leader to control the outcome of every situation and ensure 100% success – even the most accomplished professional golfers hit terrible shots into the rough, bunkers, and other challenging hazards. Interestingly, great leaders and accomplished professional golfers share an ability to make a smooth and almost effortless recovery to daunting challenges.

Great leaders and accomplished golfers also recognize that not every situation or shot is ideal: but they rapidly assess the situation and its implications and then formulate a strategy or plan that leads to a successful outcome.

Ultimately, what we have to keep in mind is that leadership skills, like golfing proficiency, must be continuously refined and developed. Where a professional golfer can spend hours on a practice range working on his or her swing, business leadership must be demonstrated ‘on the job’, with no ‘Mulligans’ or ‘retries’ available if the first effort fails.

That’s why great leaders have great mentors: trusted advisors who listen to new ideas, make insightful suggestions and help minimize disruptions created by stressful business developments. Don’t ignore one of the age-old cardinal sins of leadership – testing out new ideas on staff without first vetting these ideas with objective input from outside counsel.

I had an incredible journey last spring and summer working with my coach and many others to learn and refine my golf game. I’m still not perfect (that will never happen, I know), but I’m proud to say that my game has improved significantly, and so has my enjoyment of it.

Leaders face similar challenges building and developing their acumen in their leadership abilities. Doing so, however hard it may be, results in both professional and personal satisfaction for themselves and their teams.

 

Contact us today at https://www.bluecordmgmt.com to schedule a no-charge, no-obligation consultation to meet and talk about your company’s challenges and BCM’s services and solutions. Then, we can schedule a follow-up session with your management team and staff that focuses on Business Evolution through employee engagement that leads to personal growth, job satisfaction and organizational success. 

Thinking about how to succeed is important. Doing something to achieve it is essential.

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Growth Management Personal Development

One of the Most Celebrated CEOs Shares the Importance of Connections

As part of my nationally syndicated radio show, Take the Lead, I interview top leaders and successful individuals who share their success stories.  I recently had the chance to interview Doug Conant, former Campbell’s Soup CEO and author of Touchpoints: Creating Powerful Leadership Connections. Doug has been listed as one the Top 100 Most Influential Authors in the World. His work at Campbell’s is one of the top case studies that demonstrates the importance of engagement.

To hear the interview, you can go to: http://www.podcastgarden.com/episode/doug-conant_121742.

The following are highlights of what he discussed in our interview:

  • His background at Campbells, Nabisco, and Avon
  • Handwriting 30,000 notes to employees
  • How to improve engagement
  • ConantLeadership boot camps
  • Touchpoints
  • Being fired from General Mills
  • Being an introvert and Susan Cain’s work
  • Curiosity and its impact
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Growth Management Operations Personal Development

Your Customers Are Unique! Treat Them That Way

Have you ever rented a car at an airport car rental agency? If you have, you would know that before you drive away in the car, a few things are done. Someone checks your paperwork, looks over the car to check for any pre-existing scratches or dings, and will usually ask if you would like the fuel option. This allows you to avoid worrying about filling the car up before returning it.

I have a friend who recently rented a car at the airport. While he was there, he was offered an upgrade to a Tesla. Since he had never driven one and had always wanted to, he eagerly took the opportunity to upgrade. When he went to exit, all of the typical questions were asked, including, “Would you like the fuel option?”

He thought about the question for a moment and then began to laugh. For those who may not know, a Tesla runs on electricity. No fuel is needed. It’s an incredible piece of technology. At first, the attendant didn’t realize why my friend was laughing. When he did finally figure it out, he was rather embarrassed.

Something like this happened to me not so long ago at McDonald’s. I don’t go there often, but when I do it’s always because I’m craving those amazing fries! On that particular day, I ordered a chicken sandwich. And fries, of course. As if it were a written memorized script, the woman behind the counter said, “Would you like fries to go along with that?”

My response was, “Do you mean another order of fries, or did you mean to ask me if I’d like a hot apple pie with that chicken sandwich and fries?” I smiled at her. At first, she blushed with embarrassment and then laughed.  And, just so you know, I added the apple pie to my order, which I love almost as much as the fries.

This brings me to my point. Both of these employees, the McDonald’s worker and the gate attendant weren’t thinking about what it was they were saying. They simply asked the questions they so regularly asked. But in both situations, the question being asked was the wrong one. It was not only wrong, it simply didn’t apply.

These workers were simply going through the motions. Now, at times this can be understood. It has been a long day, or the worker is simply tired. But, the best people will always be alert and focused. They will know when to ask the right questions, and when not to ask the wrong ones. The best people understand that each customer is different and special, that each one deserves a unique experience.

Going through the motions is easy, but it’s not what your customers deserve. To avoid this, find a way to customize your interactions with your customers. If you notice a customer wearing a basketball jersey, say something about the team. This breaks the ice and makes the customer feel like you actually care. It allows them to feel special, because they are.

Every interaction you have counts. Every interaction you have should be slightly different. Never make a customer feel as if they are anything less than special and unique.

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Entrepreneurship Human Resources Management Skills

Mastering Our Craft

In a recent statement from Tom Petty’s family revealing that his death last October was the result of an accidental overdose of pain medication, Petty’s daughter AnnaKim has reached out to fans to stress that, in her eyes, her father was not addicted to opioids. The statement goes on to say that “Petty wasn’t using his meds recreationally – he was simply doing his best to cope with a crippling injury that was only getting worse, ALL IN ORDER TO LIVE UP TO HIS TOURING COMMITMENTS.  He suffered a hip fracture during his 40TH ANNIVERSARY tour with the Heartbreakers. Let me repeat – he was doing his 40th anniversary tour. Tom Petty loved and mastered his craft. He daughter also said “I love my dad and feel he is an immortal badass.

In 2006 Shawn Askinosie left a successful career as a criminal defense attorney to start Askinosie Chocolate. Shawn Askinosie had perfected his craft as a criminal defense attorney – he NEVER lost a criminal jury trial. He has now mastered a new craft – yes making chocolates, but as the title of his book Meaningful WORK: A QUEST To Do Great Business, Find Your Calling, and Feed Your Soul clearly indicates, Shawn Askinosie is on a new journey. developing mastery in a new craft, one that Jack Stack, founder and CEO SRC Holdings; author of The Great Game of Business describes as “I have witnessed the evolution of Askinosie Chocolate. It has been a courageous journey which had to be guided by a higher authority.”

Chuck Collins grew up in the 1 percent as the great-grandson of meatpacker Oscar Mayer, but at age 26 he gave away his inheritance. He has been working to reduce inequality and strengthen communities since 1982 and in the process, has cofounded numerous initiatives that support his mission. His CRAFT is working tirelessly to reduce inequality in the U.S. and the world.

I did not know Tom Petty, I recently read Shawn Askinosie’s book and interviewed him for my Business Builders Show on C-Suite Radio, I have been blessed to have interviewed Chuck Collins more than once and I have delivered dozens of his books, Born on Third Base, to those who I felt would benefit from reading his work.

Tom Petty, Shawn Askinosie and Chuck Collins were and are masters of their craft. Are we on the path of mastering our craft? Even if it takes 40 years, or giving up a lucrative career as a criminal defense attorney, or giving up a significant inheritance?

BTW – If you ever have the opportunity to say something about me after I leave this earth – I can’t think of any better compliment than to say “he was a real badass.”

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Best Practices Management Marketing Personal Development

You’ve Decided to Be Customer Focused. Now What?

You’ve read the literature; you’ve bought into the rewards. You want a customer centric organization. A lot of leaders with the same aspirations get stuck at this point, asking “so what does Customer Centric look like”? More importantly, they want to know how do I implement it? While it’s relatively easy to develop a sophisticated customer satisfaction measurement capability, that doesn’t illuminate the predictive behaviors your company needs to move those ratings. As most executives have learned, there’s a lot that goes into being customer focused.

Customer focus is not just a sales thing…

While you need to customer-focus your sales organization, this isn’t even close to being the whole solution. Everyone in the company plays a part in gathering customer insights, and delivering value to customers. Sales methodology and sales skills help, because sellers have a lot of customer contact. Especially in today’s business-to-business complex selling world, sales represent only one element of the solution.

…but great sales tools are a great start.

Let’s examine an effort to transform your organization’s culture into one of continuous customer-value improvement. Every organization must develop a few levels of capability.

First, you must address the area of sales. “Sales process” often refers to a seller-centric process: progressive seller actions required during the course of a sale.  There is another kind of “process”.  For clarity, I’ll use the word methodology: “tools a seller uses to align themselves with a customer buying process“. Methodology and process are linked and parallel. “Process” currently enjoys increasing emphasis in CRM systems (and in a lot of other sales enablement investments), while methodology remains a relatively dark art.

Many companies hire and pray.  Others think they are in the vanguard when they test for a certain personality type, then hire and pray.  In contrast, there are providers who can help install a methodology (as defined here — the word is used more loosely by a lot of sales training organizations) into a sales organization. If you would like to discuss methodology and what it can do for customer focus, contact me.

The business of business: basic commercial literacy

Second, your people need broad “Customer Acumen”.  You can’t be a trusted advisor to a customer/prospect/client until you become expert in their business.  And, you can’t become expert in their business unless you know business.  That is, sellers must come to the client with some basic business acumen, and should walk in the door having a strong feel for that company’s operational health. In my upcoming book, I describe what “business acumen for sellers” looks like (example:  analyzing financial statements for operational health instead of the usual: financial health). If you’d like to preview a chapter on this topic, let me know.

With business acumen, your people understand how they can most effectively impact and grow your customers’ businesses. This will move your company beyond simple customer focus to a sharper focus on customer value.

Customer focus to align with marketing and product groups.

At a third level–maybe a combination of the first two — you align your offer (products and/or services) to the customer’s operation.  There are many facets to understanding your differentiation and connecting that to each prospect’s unique situation:  Augment product training with persona-based differentiation/value tools. Align marketing messages with these differentiators and their likely value. To execute fully on customer value focus, implement a selling methodology to help build consensus among all personas (I’m partial to those of the Miler Heiman Group).  Bonus points for a methodology that drives the customer/prospect to engage the full value of your offer, not just “enough value to win the deal” (I’m partial to mine).

Implementing a culture of continuous value improvement.

In today’s (especially business-to-business) world, we have splintered customer touches among far more roles than sales:  marketing, bizdev, sales, technical sales/sales engineering/application engineering, customer success, implementation/delivery, logistics, underwriting, customer service, tech support, billing, channel partners, you get the idea.  Every one of these touch points has access to a different facet of the customer, and can gain unique insights.

Fourth, engage your entire customer-facing organization with the entire buying organization.  The challenge is to have tools that are easy for all of your employees to learn and adopt, which dovetail well with your sales methodology, and which can be easily disseminated throughout your company.

Using these tools, every employee can contribute to a more holistic view of the customer. A closed loop system which integrates all of these levels is the result.

Simple tools for a complex job

Finally, your company must adopt a language of customer value, importantly, these tools must efficiently describe and communicate customer value throughout your company. To enable smooth adoption, make these tools simple to learn and use.

I’ve been refining such tools for decades. I am passionate about helping clients adopt them. I’ll be discussing them in more detail in my upcoming book… Feel free to contact me to learn more…. about either the tools or the book.

To your success!

#value, #valuefocus. #valueselling, #sales, #salesprocess, #salesmethodology, #salesperformance, #customerfocus, #strategy, #millerheiman, #millerheimangroup, #valueculture, #businesacumen, #challengersale, #strategicselling

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Best Practices Growth Management Personal Development Technology

The CISO… Who?

I was interviewed for a podcast recently for a new show that is all about the business of information/cyber security, and the hosts asked me what I thought was the number one thing that should change in the industry. My answer had nothing to do with more secure software, better security awareness training, better patching schedules, anti-virus, or bigger security budgets. It had to do with the role of the Chief Information Security Officer (CISO).

Since cybersecurity strategy is one of the hats I wear, this was an easy question to answer. Until the CISO has the same seat at the table with the CEO and the board just like the CIO and CFO do, security within an organization will never be a priority. As I mentioned in my article The Culture of Security, security culture, like all culture, lives or dies from the top down.

Most people I talk to outside the security industry have never heard of a CISO, but they can tell me what the CEO, CFO, COO, and CIO are. When I tell people that I am a virtual CISO, I often get blank stares or the question about what’s a CISO.  What this tells me is that security is still taking back stage in the landscape of business strategy and priority.

I talk to a lot of CISOs and hear their stories, more often than not they tell me they report to the CIO, and that rarely if ever do they get in front of the board. When the CISO does not actually sit at the table with the decision makers, whether that’s the CEO and CFO or the board and their message is filtered through another level or two before ever getting to the decision makers, the importance and context of their message gets lost. Moreover, if those decision makers have questions, there is no one at the table to answer them.

When the CISO reports to the CIO, which is the most common reporting structure there is a real issue that needs to be discussed. The CIO and CISO have different priorities and even conflicting priorities. The CIO is responsible for making data and assets available to support business functions. Funding is generally tied to performance of those assets in support of business needs. Conversely, the CISO is responsible for managing business risk, risk that extends to all responsibilities of business and not just technology. The CISO may also recommend a level of protection for data and technology in such a way that negatively impacts the performance of those assets, a metric that is very important to the CIO. Reporting to the CIO will mean security decisions align with the protection of information assets versus protection of the business and only to the degree that does not too badly impact the numbers the CIO is responsible for.

I’ve also seen where the CISO reports to the CIO who reports to the CFO, which has an even bigger impact on their contact with the board. Now the CISO is two layers removed from the top decision makers and strategists, and the person responsible for reporting the information is someone who does not have the background to properly communicate the message or answer important questions. The CFO is interested in budgets and return on investment, which is hard to see with security. The work of the security professional is often invisible and is very hard to prove ROI when the result of doing a good job, having the right people, and the right tools is no breach or no loss of data. It is very hard to tie the effect of no breach to the cause of a good security department.

Here are my recommendations for leaders who don’t want their brand on the front page of the paper because of a breach or security issue:

If you are the CEO or sit on the board of an organization and you believe that security is a priority, ensure your CISO reports to you or another independent executive that is looking at the organization as a whole. For example the Chief Operating Officer, Chief Risk Officer, or General Counsel could be good for reporting structure as long as the CISO has the opportunity to directly brief the board at least quarterly.

If you are the CIO and you have a CISO reporting to you and you believe your organization should take security more seriously, talk to your CEO about moving the CISO out of your reporting chain. Even if you can be unbiased, It’s the right thing to do for your organization.

If you are a CISO or aspiring CISO for your organization, and you report to anyone other than the COO, General Counsel, Chief Risk Officer, or CEO, I would consider having this conversation with the executive team as a whole. Not because you don’t trust your CIO or whomever you report to, but because security is a real current threat and they hired you to help create the strategy to stay secure. You can’t provide real time direction if you are not riding in the same car as everyone else.

If you are looking to take a job as a CISO for a new organization, when you negotiate terms for the position, ensure that you report to the CEO, COO, or General Council. If they say no, it’s a sign that they might not take security as seriously as you want them to, and you might not be happy working there for long.

If security was just a simple part of an IT organization, it would make sense for a security executive to report to the CIO, and they wouldn’t need the “chief” in their title. However since every part of the organization is reliant on security, and not just within IT, it is incredibly important for the CISO to sit outside of IT where they can have a view of and help the organization at large.

The intent is for the CISO to have an unbiased chain of command and access to brief the decision makers and an opportunity to answer their questions. If security is important to your organization this one change could be a real lasting impact that you are looking for.

If you have questions or want to discuss the challenges of the CISO, email sharon@c-suiteresults.com. If you don’t have a CISO, but want more information on how Virtual CISO services work, which are designed to help small and medium size organizations maintain their security posture reach out so we can talk in more detail.

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Economics Entrepreneurship Health and Wellness Human Resources Management News and Politics

Thank You Generation Z

I work with “younger” people all the time. My interaction with them comes from work as a business coach / consultant, being involved with several entrepreneurial development programs and in doing interviews for a regional business show I host called Tec Bridge Radio, www.tecbridgepa.org.

Why did I title this article “Thank You Generation Z?”. First reason is, I read a great article in Time Magazine (December 25, 2017 / January 1, 2018 edition) by Katy Steinmetz. Some of the comments were that Gen Z – individuals now in their teens and early 20s – have “grown up during mass disruption” and “now they are entering adulthood with a willingness to experiment.” The article also stated, according to a survey that was part of the research for the article, that 78% of Gen Z-ers say getting a four-year degree no longer makes economic sense, and hundreds of programs, from apprenticeships to boot camps, have cropped up to offer an alternative path.”

Is this good or bad for business in the U.S. around the world? That depends on what we learned from the past and what we do today.

If most of us feel a moral imperative to do what is best for our (all of us on the planet) well-being, in the long run, then everything will be OK! What I mean is, if we can at least spend SOME time on what is healthy for someone other than ourselves and if we are willing to listen to all points of view – and maybe Gen Z and Gen Y are the most important voices to listen to, we can act today to help create healthy people, healthy communities, and healthy businesses.

WE created the disruption, WE created the environment where Gen Zers want to experiment, and WE created the environment that has Gen Zers and many others questioning the value of a four-year college degree. Therefore, WE can be pro-active in our approach to the future.

Some thoughts. Read a hard cover book. Read and listen to different points of view on all topics – especially political topics since they tend to deal with immediate gratification (pleasing constituents NOW, instead of a healthy future). Spend time with your children and grandchildren so you can positively impact their view of their surroundings, and finally CARE about the world the Gen Zers are building – we will be living in it!

FOR BUSINESS OWNERS: get 5 people under 25 and 5 people over 40 in a room together. Have them sit across the table from each other. Then ask them, one at a time “what’s going on in the world today?” Have no specific agenda, other than conversation. Might be interesting! Let me know how that went!

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Accounting Best Practices Economics Entrepreneurship Health and Wellness Human Resources Industries Investing Management Marketing News and Politics Skills Taxes Technology Women In Business

Don’t Play With Your Emotions

“Exerting greater control over your emotions will allow you to exercise greater control of your life.” -Greg Williams, The Master Negotiator & Body Language Expert

 When you engage in life, don’t play with your emotions. Anytime you’re unsure of which path you should take, don’t play with your emotions. That doesn’t mean that you should consider options devoid of your emotions, it means, attempt to think of your options without the emotional attachment that might saddle itself to those options.

By eliminating the emotional aspect that might go into your decision-making process, you allow your thought process to be driven by logic. After you’ve assessed a situation from a purely logical perspective, you can test your sense of direction by considering the emotions that might be the co-pilot of your decision.

Sometimes people allow their emotions to lead their actions. They toss logic aside. Allowing your actions to be driven by emotions alone can lead you into dangerous situations; “I don’t know why I did it; I must have been temporarily insane.” Those may be the afterthoughts you have if you don’t control your emotions before delving into a situation.

To maintain greater control of your life and those that surround you, always seek to control your emotions. Don’t play with them! Once you learn to have greater control of your emotions, you’ll have greater control of the environments you engage in. You’ll also find that your emotions serve you better. So, always seek to keep your emotions in check … and everything will be right with the world.

What does this have to do with negotiations?

In every negotiation (you’re always negotiating), emotions dictate how you’ll engage in the negotiation. Thus, your emotions will drive your actions if you don’t curb them. It may not be very easy to control your emotions at times when negotiating, but if the opposing negotiator senses that he can control you by controlling your emotions, he’ll play you like a drum. You’ll dance to any tune he decides to play.

Before entering into a negotiation, know the hot points that may cause you to lose control of your emotions; your hot points are also called triggers. Being aware of the triggers that may provoke different emotional reactions in you, allows you to prepare the demeanor you wish to display, versus one that would hijack your real-time display of emotions. Such displays can cause you to lose control of the negotiation. By not displaying a demeanor the other negotiator expected, you’ll initiate doubt within him about the strategy he’s employing in invoking such triggers to maneuver you.

Suffice it to say, controlling your emotions allows you to have greater control of yourself and the other negotiator, and everyone knows, he who controls the negotiation has a greater chance of controlling the outcome of the negotiation.

 

What are you thinking? I’d really like to know. Reach me at Greg@TheMasterNegotiator.com

To receive Greg’s free 5-minute video on reading body language or to sign up for the “Negotiation Tip of the Week” and the “Sunday Negotiation Insight” click here http://www.themasternegotiator.com/greg-williams/

Remember, you’re always negotiating.

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