Most HR professionals believe that a manager’s most important job is to give feedback to employees.  Yet most managers are…

One morning I stopped at a Dunkin Donuts for coffee.  While leaving the parking lot, I was rushing and accidently…

Have you ever wondered where and when the medical profession learned about germ theory?  Thanks to someone who was willing…

A systems thinker avoids expressing blame because it damages trust and does nothing to address the real root causes of…

Some organizations have achieved incredible success despite leaders who exhibit questionable behaviors. There are numerous stories about the petulance of…

The health and results of an organization are directly dependent upon having a healthy foundation of trust. An organization cannot…

Leadership is challenging because it’s paradoxical. We want control, but we don’t want micro-management.  We want freedom to act, but…

The purpose of any leadership development program must be to improve outcomes.  Two ideal outcomes are employee engagement and customer…

The old cliché reads, “Actions speak louder than words.”  It’s true.  It’s especially true when a leader wants people to…

A leader’s ability to manage change will have a direct impact on employee engagement.  Employee engagement is paramount for organizations…