C-Suite Network™

Shep Hyken

C-Suite Leader Since:

Growth, Personal Development, Management, Best Practices

10905, 1

Customer Experience Expert, Award Winning Keynote Speaker & NY Times Bestselling Author


Shep Hyken is a customer service and experience expert, researcher, and a New York Times and Wall Street Journal bestselling author. Shep works with companies and organizations that want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he’s the author of 8 books, including his latest, I’ll Be Back: How to Get Customers to Come Back Again and Again. He is also the creator of The Customer Focus, a customer service training program that helps clients develop a customer service culture and loyalty mindset.

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