
Can You Be More Convenient For Your Customers?
There is a very simple question to use in a survey as a follow-up to the simple survey question, like…
C-Suite Leader Since:
Shep Hyken is a customer service and experience expert, researcher, and a New York Times and Wall Street Journal bestselling author. Shep works with companies and organizations that want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he’s the author of 8 books, including his latest, I’ll Be Back: How to Get Customers to Come Back Again and Again. He is also the creator of The Customer Focus™, a customer service training program that helps clients develop a customer service culture and loyalty mindset.
There is a very simple question to use in a survey as a follow-up to the simple survey question, like…
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You might be looking at that headline wondering if this article should fall into the category of sales tactics, but…