There is a very simple question to use in a survey as a follow-up to the simple survey question, like…

A number of years ago, I read an interesting report from Bain and Company that found 80% of companies say…

I’ve got good news and bad news for you. The good news is that you no longer have to keep…

What if your customers said they would be willing to pay you twice what you normally charge? All they want…

Do you ever get the feeling that some business’ customer service goal is the keep the customer from coming back?…

Did you ever stop to think about how much time people spend on the phone making calls to complain about…

Want to create a customer-centric culture? That’s a lot of words that begin with C. However, we’re going to focus…

Are your employees engaged? Shep Hyken sits down with Julie Ann Sullivan, author of Blueprint for Employee Engagement: 37 Essential…

How do you build a relationship of trust with your customers? It’s easiest when you can connect with them in…

You might be looking at that headline wondering if this article should fall into the category of sales tactics, but…