Adapt To Your Customer
The discussion of physical stores becoming irrelevant has been a topic of conversation for years. The first online purchase was made in 1994. People said this kind of business would never work. People would never buy online. Well, never say never. Shortly after that Amazon came into the picture. And, here we are today. So, should retailers be scared? Maybe… because some retailers aren’t willing to change. And there are companies in virtually any industry that aren’t willing to change either. So, here is the lesson:
Business – in all industries – is changing. The old saying is true: The only thing that is consistent is change. So, get used to it.
Will online stores kill physical stores?
Did ATM’s eliminate bank tellers?
Did “Video Kill the Radio Star” when MTV went live back in 1981?
The answers are no, no and no!
Maybe the consumer is migrating to do more shopping online. It may make a physical store a little less “relevant” – but it doesn’t make the retailer less relevant! A retailer, as anyone or any company in business, must adjust and change.
Your customers buying habits are changing. Adapt or watch your business die a slow and painful death. You must be willing to change as your customer’s change.
Season 1 Episodes
How Do You Really Know If You’re Doing a Good Job?
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The Boss Can Kill the Customer Service Buzz
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The Problem Didn’t Start When Your Customer Told You About It
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The Employee Experience Starts with the Hiring Process
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How to Transform the Customer Experience
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Customer Service Training is Not What You Think it is
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Smile and the World Smiles With You – Unless It’s Fake
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Four Lessons from The Cult Of The Customer
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Do You Take Responsibility When Things Go Wrong?
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A Dramatic Change Doesn’t Have to be a Traumatic Change
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De-evolution of a Business – How to Stay Relevant to Your Customers
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How Do You Drive Toward Customer Success?
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How to Make Your Customer’s Experience Even Better
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What You Should Do When a Customer is Wrong & Phrases to Avoid
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What Signals Are You Sending Customers – Customer Experience Training
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Eliminate Friction with Proactive Customer Support
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How Can You Predict What Customers Want or Need?
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How to Create a Friction-Less Convenient Customer Experience
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The Concept of Starting Over – A Powerful CX Lesson
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How to Deal with Angry Customers – Customer Experience Lesson
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Deliver on the Entire Customer Experience – Learn from 3 Great CX Companies
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Why Do People Put Up with Bad Customer Service?
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Brand Promise – Have Incredible CX!
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Have Your Defined Your Company’s Core Values?
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A Doctor’s Prescription for Good Customer Service – Create a Win-Wynn
Shep Hyken, Author, Customer Service & Experience Expert, & Speaker shares the...
Always Do Your Best – Customer Service Lesson
Shep Hyken, Customer Service & Experience Expert, discusses why you and your...
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