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Entrepreneurship Personal Development Women In Business

Mindfulness As A Means To Navigate Uncertainty In These Times

Life is made up of moments. Every moment matters. So, it makes sense that we make a point to be fully present in each moment.

We all hear about the importance of mindfulness. How do we stay mindful about what we’re thinking and doing and how we’re showing up in times like these? I invite you to make a decision to be fully present for yourself, your intimate partner, your kids, family, friends and beyond. Presence is one of the most powerful gifts you can give. Find some way today to find peace, centeredness and grounding to get present with yourself so you can share that gift with others in your life.

Ask yourself if you’ve been living your life with purpose and on purpose. Have you been living with intention? Living in the moment? Or, like so many, have you been racing through your life to some imaginary finish line? If you want your life to be a masterpiece, decide to wake up to each moment. In our busy ‘to do’ lives, we’re often not in the moment. If you’re thinking about the finish line – whether for a particular task, project, or even longer-term endgames – chances are you are not living in the moment. If your mindset is one of survival-mode, of just trying to ‘get through this’ or waiting for ‘it to be over’, then you are not fully living.

Now, more than ever, it’s key to quiet the inner chatter. We all have that little voice in our head that pokes at us. That voice can have a tendency to scream at us when it’s overloaded and inundated with unfiltered masses of information like we’re experiencing today, some of which is accurate, much of which is not. I encourage you to ruthlessly monitor your mental chatter.

Think of all your negative self-talk as ‘fake news’, because it is. Direct your mind where you want it to go and you’ll be infinitely more likely to get what you want in life. Observe that negative mental chatter as you would clouds passing by in the sky. You see them coming, and you let them pass with a stiff breeze and bring your mind back to focusing on what better serves you.

Come back to focus instead on the gorgeous gifts we’re seeing, on the acts of generosity and human compassion. Focus on one thing you can feel grateful for in this moment. And then another. Breathe them in. Let them settle in your heart and fill your head until there’s no room for negative chatter.

Remember that we’re inherently creative and resourceful as humans. When you let negative chatter flood your senses, it’s easy to forget that. Remember that the history of humanity is our beautiful ability to be resourceful and creative. Now is the time for the rise of that creative energy. Quiet your mental chatter by focusing on your creative.

In addition to being mindful about what you choose to think – what thoughts you allow and the meaning you attach to them – I also invite you to be mindful about what you choose to do. What are you doing in these times? Are you binging on Netflix? It’s okay if you do sometimes. We all fall off the wagon. We’re perfectly imperfect humans. Don’t beat yourself up about those binges. Just choose not to stay in that mode. Instead, focus on something you can do that would be more positive and productive.

What’s one thing you can do today to lower your fear and the collective fear? Consider that question. Then go do it. Do it and be fully present as you do. Be present for yourself. In each moment. In each activity. Being fully engaged helps quiet the negative mental chatter. Find ways in these times to do creative, new, fun things with those you care about. Be fully engaged in those moments. Whether it’s cooking together, or creative activities, games, or even cleaning house together … be totally present. Maybe you can brainstorm together about creative ways to lower the collective fear and come from a place of service. What a beautiful way to stay present and engaged together.

Just as you choose the thoughts you allow into your head, also choose the people you allow to influence you today … and always. If you have Negative Nellies in your life, try to be the light that shifts them out of that place, and if you can’t shift them, if they’re not ready or willing to be shifted to a more positive space, then you need to rethink having those people take up space in your life right now.

Mindfully choose how you think. Guard against your own inner chatter and the chatter of those in your life. Mindfully choose what you do. Choose to do good, to be of service, to be the light that shines in the darkness.

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Entrepreneurship Personal Development Women In Business

Negotiate From Worry to Empowerment

Are you a worrywart? Do you suffer from a bad case of the ‘what if’s’? Do you catastrophize all the various ways things might go wrong? If so, you’re not alone. Worry is a chronic pursuit and its more serious sister, anxiety, is on the rise. Heck, we even have competition for worry dolls sales on eBay. Maybe it’s time we stopped accepting worry as a normal part of our go-to emotional arsenal and decided instead to substitute it with more empowering states. Are you ready to examine your patterns and consider a shift?

Do you try to convince yourself that worry allows you to prepare for or anticipate possible adverse scenarios so as to be able to better address them? Again, you’re not alone. We often try to rationalize our worry as beneficial, as a problem-solving motivator. It gives us an illusion of certainty or control. The reality is that no good usually comes from worry. It’s arguably one of the more useless human emotions, with more destructive potential than benefit. Worry is typically the problem, not the solution. The sooner you recognize that, the more empowered life you’ll be able to live. Let’s explore negotiating a new mindset for you to adopt, a shift in your perception of worry that will allow you to break away from this pointless pastime.

Start by asking yourself: What is the point of worrying? You no doubt expend incredible amounts of energy worrying about the past – which you can’t change – or the future, where the vast majority of things you worry about never come to pass and all that negative expended energy ends up being for naught. Not to mention that the Law of Attraction would suggest that you’re actually calling to you the very things you worry about.

The reality is that worry interferes with your daily life, taking an emotional and physical toll that renders you less equipped to deal with the challenges that may come your way. Worry saps strength (usually physically and mentally), increases insomnia (thereby further reducing your capacity), and decreases concentration, productivity and performance. It can negatively affect your appetite, mood, relationships, and lifestyle. Worry increases cortisol (the stress hormone) and can adversely affect your health. Efforts at coping mechanisms include such destructive habits as overeating, smoking, drugs and/or alcohol.

And to what end? Catastrophizing and running worst-case ‘what if’ scenarios rarely, if ever, ends well. I invite you to recognize that you control where your focus goes, and you control the meaning you attach to your thoughts. The more you focus on the possible disastrous ‘what if’s’, the more energy you give them and the more likely they become.

Here are a few simple tools to help stop big shadows being cast in your life from worrying over small things.

I           Worry Dump

If you find your peace of mind being crowded out by worrisome thoughts, take a moment to do a quick ‘worry dump’. Grab a pad and pen to write down all the negative, worried thoughts about potential disastrous ‘what if’s’. Better yet, keep a Worry Dump journal, so you can periodically review your worries and start to see patterns and recognize the utter lack of value the ongoing worries offered. The immediate benefit of a ‘worry dump’ is that it gets the thoughts (and their destructive power) out of your head. It strips them of power.

II          Challenge the Worry

Much of our worries come from the following: an all or nothing mindset around the issue; assuming responsibility for things outside of our control; expecting worst-case scenarios; over-generalizations; focus on the negative; discounting the positive; believing our feelings are reality; conclusions with no evidence to support them. So, make sure you challenge your worries. Ask yourself the following questions:

  • Is this really true?
  • Is there a more positive spin or potential outcome possible?
  • What is the probability of this thing I’m worrying about actually coming to pass?
  • Is this worry helpful?

These questions should lead you to a more positive outlook as you chip away the foundation of your worry.

III        Interrupt the Worry Pattern

Engage in a pattern interrupt to disrupt the cycle of worry. Stop yourself from hitting the spin cycle by tuning in your awareness and taking action with intention: it can be as simple as getting up and moving, engaging in meditation, doing breathing exercises, focusing on relaxing your muscles, seeking out a humorous distraction … you get the idea. Do something to break the pattern of worried thoughts.

IV        Make a ‘Can Control / Can’t Control’ list

Much of what we worry about are things beyond our control. Tied to your worry dump practice, I invite you to categorize your worries into two lists: things you can control versus things you can’t control. Choose to dismiss those things you can’t control. Your worry will not add value or assist in dealing with them. It may exacerbate the situation. Instead, focus on those things over which you do have some element of control. Come up with concrete steps you can take to reduce risk and otherwise improve the situation. Taking constructive action gives you a sense of control over your circumstances and can stave off worry.

V         Manage Proximity

Choose who you surround yourself with. When we surround our self with negative people, that negative energy will inevitably rub off onto us. The opposite is also true. If you choose, with intention, to surround yourself with positive, optimistic, personalities it will decrease your own worry-meter and allow you to more consistently expect the best life has to offer.

VI        Stay Grounded in the Now

Most worry is either about the past (things you have already done) or the future (things you think may happen). So, a simple solution to minimize worry is to stay grounded in the NOW. Choosing to be fully present in each moment – in other words, practicing mindfulness – can avoid the pain of endless ‘what if’ questions and allow you to enjoy your life as you actually live it.

Let’s raise a toast to ridding yourself of worrisome worrying. Here’s to your newly negotiated mindset shift from worry to empowerment and groundedness!

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Entrepreneurship Personal Development Women In Business

Negotiate As If You Only Had One Week To Live

(or How to get more of what you want and need without the conflict)

Would your approach to bargaining change if you only had one week to live?

Lately I’ve noticed a number of blogs or purported negotiation expert sites extolling the virtues of negotiating like your life depended on it. A take-no-prisoners, hostage-situation style of bargaining. This concerns me. Surely there’s enough conflict and confrontation in the world already. It’s one of the reasons I created the Art of Feminine Negotiation program. After 30 years of high stakes negotiation experience, I recognized that effective negotiation isn’t all about the bark and bite. Toughness doesn’t always carry the day. I came to realize that the hallmark of the most effective negotiators was the ability to bring the softer ‘feminine’ skillset to the table. I imagined a world where we negotiated from this place. A better world where we didn’t take hard line positions just for the sake of it or based on some misguided view that you could only get what you want that way. A world where we came up with more creative solutions that benefited the greatest number of people – where you could get what you want and also give more. And so, I invite you to consider a novel paradigm shift. Instead of negotiating like your life depended on it, what if we negotiated as if it were our last week on earth. What would you change in your approach to bargaining if you only had one week to live?

 

We’re inundated today with negativity. Our media abounds with images of conflict and disaster. It causes us to catastrophize our lives and how we live them. It keeps us locked in a scarcity mindset – a belief that there’s not enough and we need to fight to get and keep our piece of the pie. We get duped into a pattern of defending and conquering. Protect our turf, our property, even our ideas. This single-minded approach fosters more conflict as we battle to get more at all costs.

 

What if that mindset is not only unnecessary but counter-productive? What if that outlook limited you from achieving more? What if there isn’t an immutable pie, but in fact abundance abounds when you open yourself to it? Are you open to the possibility that there’s a way to negotiate your life that can give you everything you want … and more … while also allowing you to give, to contribute, to grow?

 

Here’s the key. Instead of trying to get every extra sliver of pie onto your plate and off the other party’s plate, why not create more pie? Tap into your natural feminine energies to think outside the box and look for creative win-win solutions. I don’t mean split-the-baby solutions, but rather, true innovative solutions that expand the options and opportunities for all parties to the negotiation (and beyond if possible). Instead of trying to put one over on the other side, why not find a way to get more for you and them.

 

You do this by employing the elements identified in my Art of Feminine Negotiation program. The 6 key skills that make and mark an effective negotiator are assertiveness, rapport-building, empathy, flexibility, intuition and trustworthiness. [Here’s an easy mnemonic to remember these key competencies: A.R.E.  F.I.T. You ARE FIT to be a great negotiator.] Five out of six of those qualities are typically considered feminine traits or strengths. Assertiveness is only one element of bargaining. I’m encouraging you to tap into the other skills (which you already no doubt use in a myriad of ways everyday) with intention to bring to your negotiations. When you master and bring these elements to your negotiations, with intention, it will fundamentally elevate and change the character of your bargaining while simultaneously getting you better results. Using this approach gets better deals, longer-lasting deals, better buy-ins and improved relationships.

 

Approach your negotiations by trying to determine what the other side really wants and needs. What added value can you potentially bring outside the zone of the obvious issue on the table that could benefit you both. Are you trying to sell a tractor-trailer rig because you’re moving? Don’t just haggle over price. Instead consider possible referral and income opportunities over and above purchase price (i.e. share the local customer list you won’t be able to service anymore thereby benefiting you both on a much larger scale). Selling a vacant lot? Don’t get so focused on picking the highest purchase price that you ignore the prospective contractor purchaser who can build the road much cheaper than you thereby providing a potentially huge win-win solution. Consider outside connections you may have unrelated to any given transaction at issue – maybe you can make an introduction that costs you nothing but is invaluable to the other party. You get the idea. Invoke your empathy, build rapport and trust, use your intuition and be flexible to get outside the box creative solutions beyond the obvious. Take away the conflict to provide opportunity.

 

As humans we have two driving needs in life: to grow and to contribute. Maybe it’s time to rethink our traditional negotiation paradigm. Maybe it’s time to adopt an approach that meets our primal needs and gives greater value to everyone involved. If you had only one week to live would you want to spend it in negativity, haggling and fighting for every last scrap or you would want to live with purpose and meaning, getting what you want and need (and more) while spreading positivity, knowing that the ripple effects of your actions creates a climate of caring and compassion over conflict? I know what I’d choose.

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Entrepreneurship Negotiating Networking

ON THE SUBJECT OF TRUST

ON THE SUBJECT OF TRUST

Universally acknowledged is the undeniable importance of trust in fostering strong and thriving relationships. Regrettably, trust often goes unnoticed until it shatters, leaving individuals to grapple with the aftermath. At such a dire juncture, rectifying the harm inflicted may prove an insurmountable challenge.

Instead of relying on happenstance, we must actively concentrate on cultivating trust. By directing our attention towards this goal, our energy will naturally gravitate in that direction, aiding us in achieving it. As we embark on the journey of building high-trust relationships, it is imperative to bear in mind three fundamental truths about trust. Firstly, trust is not an incidental occurrence; rather, it is a skill that can be acquired and honed through deliberate and conscientious efforts.

The essence of trust lies in its nature as a skill rather than a mere spontaneous occurrence. Acquiring and nurturing trust demands intentional dedication and effort. To embark on this journey, having a clear framework that defines the components of trust within a relationship proves beneficial. In our Building Trust training program, we rely on the ABCD Trust Model, a powerful representation of the four pivotal elements of trust. When cultivating trust within a relationship, one must embody the qualities of being Able, Believable, Connected, and Dependable. Demonstrating competence, credibility, establishing meaningful connections, and unwavering reliability all play instrumental roles in building trust between individuals.

Trust is not merely an abstract, feel-good concept but rather a tangible skill that

can be honed through competence, integrity, connection, and dependability. The first element, “Able,” emphasizes the significance of being trusted due to one’s proficiency and expertise. When individuals exhibit knowledge, skills, and capabilities relevant to their roles, they naturally become trustworthy in their endeavors. The second element, “Believable,” centers on acting with integrity, adhering to personal and organizational values, and conducting oneself honestly, ethically, and fairly in all interactions. Establishing a sense of credibility and trustworthiness relies heavily on upholding these principles.

Moving forward, the third element, “Connected,” highlights the importance of building rapport and effective communication with others. Those who genuinely care about the well-being of their peers foster trust through genuine connections. The final element, “Dependable,” accentuates the value of keeping promises and being accountable, responsive, and reliable in fulfilling commitments. Such consistency and reliability create a strong foundation for trust within relationships.

The correlation between trust and organizational success is undeniable. Trust doesn’t solely reside within the realm of soft skills; it drives tangible results within organizations. Extensive research by the Great Place to Work Institute reveals that high-trust organizations boast a remarkable 50% lower turnover rate than their low-trust counterparts.

Furthermore, employees who trust their leaders perform 20% better and display an astounding 87% reduced likelihood of leaving the organization. The benefits of trust extend

regular performance, trustworthy employees are more inclined to remain with the organization, endorse it as a desirable workplace, and actively contribute to the collective welfare.

Taking the initiative to extend trust plays a crucial role in its development. Trust and risk go hand in hand, requiring someone to take the initial leap of faith. By trusting others, we set the stage for them to prove their trustworthiness and reciprocate the gesture. This virtuous cycle strengthens the foundation of trust within our relationships.

Like tending to a garden, building trust demands effort and consistency. Planting the seeds of trust, nurturing their growth, and consistently fostering their development is essential to witnessing the gradual but rewarding growth of high-trust relationships over time.

Trust is far from an intangible concept; it is a learnable skill built upon competence, integrity, connection, and dependability. Organizations that prioritize trust witness substantial benefits, and trustworthiness begins with individuals extending trust to others. Nurturing trust within relationships requires ongoing effort and patience, but the eventual rewards are invaluable, akin to a bountiful garden yielding the fruits of high-trust relationships.

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Entrepreneurship Personal Development Women In Business

How to Effectively Negotiate Your Healthcare

My mother collapsed at the doctor’s office last week. She hit her head when she fell. And so started an unexpected journey into the perils of negotiating a health care system in the face of delirium and disorientation. The proverbial ‘they’ say things come in threes. This was the third time I’d had to advocate for my mom’s healthcare in the last year. It reminded me of my own maxim that ‘all of life is a negotiation’ and negotiating our health care is no exception. We typically hold our health care professionals in high regard and shy away from challenging their expert advice. While I share admiration for dedicated medical professionals, I’d suggest you never abdicate responsibility over your own healthcare and for those you love.

I first remember learning this lesson when my daughter (firstborn) was an infant. She was diagnosed with a serious heart defect at 2 months old. I had raised questions at her one- and two-month check-ups but was told I was paranoid – she would soon be President of the Baby Association (a clever reference to the fact that I represented trade unions). As a first-time mom, I’m not sure why I got a second opinion. Call it women’s intuition. Thank goodness I trusted it despite my doctor’s assurances. It turned out Jade was in heart failure. Within minutes of that second opinion, she was whisked away on oxygen as cardiologists argued about timing and strategy for complicated open-heart surgery. But that is only the beginning of that story.

We then embarked on a three-month post-surgery journey where everything that could go wrong seemed to. If 99% of the population reacted to a particular drug one way, Jade would be the 1% that went the other way. Every day posed a life or death fight. The first few times I timidly voiced concerns (I was no doctor after all), I was shut down, patronized, or ignored. But when it turned out I was right each time (yes, they had punctured her bowel with the NG tube despite loud protestations it was a physical impossibility, and yes, her fever spiked because she’d started teething not from meningitis, so those invasive tests were unnecessary after all) I knew I had to trust my instincts. The girl whose dad hadn’t taught her to box needed to become Muhammad Ali in this unfamiliar ring. I had to step up and negotiate for my baby girl the way I negotiated for my clients.

And when things were not improving after 2 months and the cardiologists said she needed surgery again, I fought sabre-tooth and nine-inch-nail against it. Even when they told me she wouldn’t survive and it would be on my head. (Not exactly compassionate bedside manner). But I stuck to my guns. Sure I was scared. Sure I second-guessed myself. And when I insisted, against their recommendation, we pull the ventilator to push her to breathe on her own again, I stood by her bedside willing her to suck in that critical lungful of air as the painful seconds ticked by. But I decided to trust my instincts because I was convinced she couldn’t survive another surgery. And within a week, after months of agonizing close calls, we had Jade out of intensive care and en route home.

I was a little less diligent about negotiating my own healthcare. After many skin cancer diagnoses, all basal cell (slow growing and low risk) I became complacent about the cavalier scheduling and practices of the dermatologists. They cancelled appointments, mixed up doctors, misdiagnosed, forgot to follow up with results … you get the idea. I accepted it in ways I wouldn’t if advocating for my children. Don’t we often put our own needs on the back burner as we care for everyone else in our lives? Since we get what we tolerate, I continued to get substandard care. But then I got diagnosed with melanoma. Not slow growing anymore and high risk by any standard. At first my old tolerances continued as they cancelled appointments and gave me the runaround. Until I thought about the consequences for my family if something happened to me. Suddenly, I wasn’t prepared to take what I’d been tolerating. My why became strong enough. I invoked my Momma Bear for the bear cub in me to self-advocate and negotiate my own health care.

Fast forward to today and the situation with my mom. When I finally got word she’d been rushed to the hospital, I arrived to find that she’d been over 24 hours in the emergency ward, lying on a cot by the nurses’ station (alarms ringing by her head, creating total disorientation) with a handcuffed felon beside her complete with an armed police escort. She hadn’t had a CT-scan, nor had one even been ordered (it seemed they forgot she’d presented with a head injury), and she hadn’t received any antibiotics for her lung infection. Needless to say, my Momma Bear reared her head, to protect my mom, who (as often happens in later years) was now my bear cub to defend.

I brought my A.R.E. F.I.T model to bear,  trying to build rapport and trust, employing empathy by commiserating about the challenges that under-funding and under-staffing brought for nursing staff, and remaining flexible to potential options. Ultimately, however, I recognized that this was a situation that also called for me to trust my intuition and above all, to be assertive to ensure my outcomes for my mom were met.

I invite you to adopt the A.R.E. F.I.T. model in advocating for your health care (and for those you care about). This can show up in different ways depending on your situation. Here’s a quick checklist of things to consider in negotiating this process:

  • Ask questions about anything and everything you think you ought to know;
  • Insist on getting answers to those questions;
  • Ensure the answers are in language that you understand – if not, keep asking until you get it – there’s no such thing as a stupid question when it comes to health;
  • If the answers don’t seem correct, raise further questions;
  • Trust your intuition;
  • Try to educate yourself;
  • Don’t be afraid to challenge the information you’re given, the recommended treatment program, the medication being prescribed, etc.;
  • Go up the food chain if necessary;
  • Build rapport, trust and empathy, but make sure to be assertive as necessary to meet your outcomes (this applies with support staff, nurses, doctors and specialists alike).

These simple tips can have a profound positive impact on your healthcare outcomes. So much of our lives is a negotiation. Negotiating your health care just may be the single most important bargaining you ever conduct. Without good health, much of the rest of what we negotiate about becomes moot.

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Entrepreneurship Marketing Technology

Surviving the Shift: How AI is Changing Marketing Forever

Marketing departments are experiencing significant evolution, driven by several disruptive elements. Foremost among these is the widespread accessibility of artificial intelligence (AI), which is fundamentally altering how marketers conduct their work and connect with their audiences. In addition to this technological shift, marketers and business leaders face challenges such as election season mayhem and uncertainty, unstable inflation, looming economic downturn, shifting consumer habits, and an increasingly crowded marketplace. In such a volatile environment, staying updated with the latest industry benchmarks and statistics is essential for businesses striving to stay competitive.

The swift shift to digital and online business models has left many small to medium-sized enterprises (SMEs) struggling to keep up with rapid technological advancements. This transformation has highlighted the need for agility and adaptability in business operations. Becoming a reliable guide in this digital era is crucial for marketing professionals.

AI’s integration into marketing strategies is no longer a futuristic idea but a present-day necessity. The availability of AI tools to the public is revolutionizing everything from data analysis to content generation. AI-driven analytics provide deeper insights into consumer behavior, enabling more tailored and effective marketing campaigns. For instance, predictive analytics can anticipate trends and consumer preferences, allowing marketers to craft strategies proactively.

Furthermore, AI is transforming customer engagement through tools like chatbots and automated customer service systems. These technologies not only enhance user experience by offering instant responses but also free up human resources for more complex tasks. The ability of AI to process vast amounts of data swiftly and accurately is invaluable in today’s data-driven decision-making landscape.

Political pressures and evolving consumer behavior add further complexity to the marketing environment. With election season in full swing, political parties are going full-out with digital marketing; the most ever. With rising inflation and potential economic instability, marketers must become adept at achieving more with less, optimizing budgets while still delivering high-quality outcomes. This pressure is driving a shift towards more efficient and cost-effective marketing solutions, where AI once again proves indispensable. Automating routine tasks can significantly cut operational costs, allowing business leaders to allocate resources more effectively.

Post-pandemic consumers are more digitally savvy, demand greater personalization, and are increasingly concerned with ethical and sustainable practices. Marketers must adapt to these trends by using AI to provide highly personalized and ethically responsible marketing solutions. This requires a deep understanding of both technology and the human elements of marketing.

The need to adapt is more urgent than ever. Businesses that fail to leverage the power of AI risk being left behind in an accelerating and competitive market. The window of opportunity is closing, and immediate action is necessary. Not embracing AI-driven marketing strategies could mean missing out on unparalleled growth prospects. The stakes are high, and the fear of being outpaced should drive marketers to harness AI and maintain a competitive edge.

For example, examining benchmarks such as client acquisition costs, average contract values, and retention rates can provide a clear picture of a business’s health compared to industry standards. This data-driven approach enables more informed decision-making and strategic planning, ensuring that businesses can survive and thrive in a competitive environment.

The convergence of marketing and AI last year presents both challenges and opportunities. Marketers must navigate a rapidly evolving technological landscape, economic uncertainties, and changing consumer behaviors. By adopting AI and using data-driven insights, marketers can establish themselves as trusted advisors, helping their clients adapt and succeed in this new era. Staying informed through industry benchmarks and continually refining strategies will be crucial for rising to the next level in the competitive world of digital marketing.

 

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Entrepreneurship Personal Development Women In Business

How to Use Space in Negotiations Part 2

Space: The Final Frontier

Last week we tackled space and how to use it in negotiations. I’m not talking about sending someone to the moon, or even Mars. No, nothing so distant. To the contrary, we talked about those all-important personal space zones – the difference between intimate to social to public space, and how you can apply an understanding of these concepts to up-level your bargaining. There’s a whole science dedicated to the subject. For those who missed last week’s installment, it’s called proxemics. To recap, proxemics focuses on how humans interpret the use of space, particularly its impact on behavior, communication, and social interactions. Why should you care about it? In case you didn’t notice, these focus areas are all elements in negotiation. In this segment, let’s move from the use of physical space to a broader and deeper consideration of the subject and how you can use it to your advantage.

A person’s perception of space is affected by visual, kinesthetic, olfactory, auditory and thermal dimensions (according to Edward T. Hall, credited developer of the concept of proxemics). What do I mean by that? Visual includes eye contact or lack thereof; kinesthetic includes posture and body position; olfactory includes smell, pheromones, etc.; thermal is the heat given off by an individual; and auditory includes tone of voice (which can be broken down into texture, volume, directness). How does any of this impact on your negotiations? Let’s explore a few areas:

 

I To be (on time) or not to be (on time)

Some would argue that the first and most important kinesthetic is arriving to the negotiations on time and with your entire party – i.e. if you intend to have fruitful negotiations, the last thing you want to do is insult the other negotiators by arriving late. Others, however, see this as a possible tactic to exploit to set the other party off balance from the outset. Either way, being aware of this and making the decision with intention is an important first consideration.

 

II Where oh where can my baby (negotiations) be (taking place)?

In real estate they say the top three factors in property value are location, location, location. Some believe the same can be said of bargaining.  Home court advantage is often touted as key. Humans subconsciously associate familiarity with safety. For example, sleep researchers discovered the “first night effect”, a subconscious defense mechanism that prevents us from entering a deep sleep when we sleep somewhere new, to ensure that we are able to defend ourselves at a moment’s notice. This concept can equally apply to the location of the negotiations. A party who suggests that discussions take place at their home location is likely attempting to take early advantage (though there are pros and cons to consider on both sides). For those who missed it, we discussed the importance of the where of negotiations in the earlier post. If you want to control your negotiations, then control those elements that you can. This is one area where you can. Simply make sure this is a factor you consider with intention, rather than default.

 

III What’s wrong with your face?

Non-verbal cues account for the majority of bargaining communication. Facial expressions constitute a big part of these non-verbal cues. So, mind your facial expressions. With one look you can discredit or empower a person’s position. Needless to say, this carries power and ought to be controlled. If the opposing negotiator is pitching their position, ensure that no one on your side is nodding in agreement. With intention, you can use your facial expressions to elicit specific desired reactions. But without purpose, unwitting facial expressions can tank your bargaining strategy and power in the blink of an eye.

 

IV Don’t be a human fidget spinner

Watch your hands and legs. Are you a nervous tapper? Pen clicker? Foot bouncer? Try to control it. It distracts – both you, your team, and the other side. It also signals that you’re stressed and anxious – not exactly the picture of strength you want to project. Showing angst can be used against you to try and force an early or substandard deal. Additionally, watch the position of your hands when speaking. Your palms are a powerful tool. Palms up purports inclusion whereas palms down signify aggression. If you watch famous public speakers, they speak with their palms facing up when they want to bring people into their narrative. It is a subconscious gesture that portrays inclusion.

 

V Don’t take that tone with me

Your tone and speed of speech are crucial communication tools. The more control you have over your speech, the less opposing negotiators will be able to guess your strategy. Stay calm, stay cool, stay collected.  Once mastered, this tactic can be used to create red herrings to confuse or distract the opposing negotiator from your purpose.

 

VI The eyes are the window

Don’t stare. Eye contact is critical for active listening, however, a long and unbroken stare will be interpreted as intimidation. Only use it if you mean it. As always, intention is key. If you want to show the other party that their position doesn’t deserve attention, stop making eye contact and read your notes. It can be an effective way to undermine their confidence in their position.

 

VII Engage the space

Following up on our discussion of the awareness and use of personal zones, always remember to use the space regardless of where you’re bargaining. Make a conscious decision whether you want to stand or sit; be beside or across from the other side; stay static or move about the room; moving into or staying outside the other party’s comfort zone; be the center of attention or not, etc.

Hopefully you can use these tips and pointers to enhance your bargaining strategies. Proxemics is often overlooked or downright ignored as a factor in bargaining. Become aware of this concept and learn to apply it to your negotiations strategically for a significant advantage to give you leverage and enhance your effectiveness, influence and ultimately your results in bargaining. Ignore space at your peril. They say it’s the final frontier for a reason.

Categories
Entrepreneurship Personal Development Women In Business

How to Use Space in Negotiations Part 1

Space. Such an interesting concept. Different meanings jump to mind for different people, whether the space you live in, being spaced out, space cadets, giving each other space or proximity to others. Humans continue to be fascinated by conquering space frontiers (from the moon to mars and beyond). Heck, even monkeys have been to space. So, perhaps it’s appropriate to chat about spatial consideration in negotiations (or if you want to get fancy … proxemics).

What is proxemics? The branch of study that focuses on how humans view and interpret the use of space, particularly its direct impact on behavior, communication, and social interactions. You may have noticed that these are all elements in negotiation. So let’s consider the oft-ignored use of proxemics for improved negotiations. Mastering this concept can mean the difference between commanding a room or shrinking in it, taking control or being overwhelmed.

Let’s start with those all-important personal space zones. What are they?

  • Intimate space: the closest “bubble” of space surrounding a person. Entry into this space is acceptable only for the closest friends and intimates (however temporary or long-term they may be).
  • Social and consultative spaces: the spaces in which people feel comfortable conducting routine social interactions with acquaintances as well as strangers.
  • Public space: the area of space beyond which people will perceive interactions as impersonal and relatively anonymous.

Note that these personal space zones vary by culture, age, population density and even personality. We all have our own comfort zones in terms of personal space. I often joke with my daughter that she treats her intimate circle in the way others treat public space – she wants a wide berth, a protective bubble in her interactions. Outside of the personal, compare a large city to a small town. In urban centres you’re squished into subways, bumped on the streets, crammed into elevators, etc. By contrast, in rural communities, it’s less acceptable to bump someone on the street, or sit beside them on a park bench. The size of the personal space zone increases based on the density of the population. Another important example is the cultural differences in personal space. In many large cities in Asia, while riding the subway, it is acceptable for a stranger to fall asleep on your shoulder. In North America, this type of proximity would likely cause some discomfort.

How can you apply this in your negotiations? Consider the negotiating or bargaining space. Here are a few examples:

  • How big is the room? Do you want to create intimacy or not? Do you want a comfortable space for the amount of people involved or not? What’s the temperature? Again, are you striving for a comfortable environment or not?
  • How does the room design impact the discussions? Are there windows, light, and airflow? This becomes an issue after hours of negotiating and be an advantage or hindrance to effective bargaining. You may find yourself or the other party making concessions just to get out of the room.
  • Type of chairs? This one may come as a surprise. Some negotiators try to use proxemics to their advantage by having two variations of chairs in the negotiation room, some set to a taller height than the others and/or some more comfortable than others.
  • Table or room set up? Is the table set up in an adversarial manner, with each party on either side of the table? Although this may seem like the default seating plan, it is not necessarily the most effective for negotiations. Having members of your negotiation team sitting directly beside the opposing team can subconsciously increase harmonization. Also consider alternative room set-ups, whether circle or theatre style depending on the nature of the discussions.
  • Personal space is critical: Using proxemics to understand and identify your zone during negotiations is important to guarantee fluid negotiations. Staying in the social zone is typically recommended. If you are constantly in someone’s personal or intimate zone you will come off as less reasonable, more intimidating, and likely to break down negotiations. Again, however, some see this as a possible tactical move to engage.
  • Engaging the space: Be intentional about your use of space in negotiations. Use the room to your advantage. Most people ought to stay seated, across the table from each other during formal bargaining. There can be great advantage to more fully using the space in a room, including crossing the imaginary divide between the parties.
  • Additionally, consider personal space when giving a handshake: Regardless of gender, a handshake should be firm, direct, and initiated by you as it shows a willingness to work together. Find a neutral strength handshake and adjust to match the “squeeze” of the other person.

Most people overlook this aspect of bargaining altogether. As a result, you’ll be at an advantage when you bring this skill and awareness to the table. When you’re able to utilize proxemics –using space to your advantage with intention in your negotiations, you elevate your bargaining position, power, influence and results.

Categories
Advice Entrepreneurship Leadership

Referring Business to Grow your Business

So many business owners are not aware of how strong it is to refer someone to another business.

It is perhaps one of the best moves you can do on a regular basis.

 

I read this post form “Caryn and Bob Friedenthal” on business referral and it is so good that I am going to share it with you here.

Does referring business also help you to grow your business?

Referring business can indeed help grow your own business in several meaningful ways.

First, it builds reciprocal relationships. When you refer clients to other businesses, they are more likely to return the favor. This can create a network of mutual referrals that consistently generates new leads for you without any direct marketing effort. Over time, these connections become a reliable source of new clients.

Second, referring business strengthens your professional credibility and trust with both clients and colleagues. When you recommend a trusted partner, it demonstrates that you have a strong network and are invested in your clients’ success, even outside your immediate services. Clients appreciate this holistic approach and may be more likely to return for your services or recommend you to others.

Third, referring business can broaden your expertise and knowledge in your industry. As you collaborate with different professionals and stay informed about the work they do, you become a more valuable resource to your clients. This enhances your ability to give well-rounded advice, which can help retain clients over the long term.

Fourth, in industries like financial advising, real estate, or consulting, referrals create goodwill, which is crucial for reputation management. Clients are more likely to trust a professional who is willing to refer them to someone else when necessary, as it shows that their best interests are prioritized. This can lead to stronger client relationships, higher satisfaction, and more organic growth through word of mouth.

In summary, referring business is a strategic way to build partnerships, enhance credibility, and ultimately drive growth by fostering a network that returns value over time.

 

See similar article on my linkedin newsletter and remember to subscribe:

https://www.linkedin.com/pulse/referring-business-grow-your-kamal-el-rassi-mba-mimne/

 

Remember that help is available and there is no need to burnout, be frustrated, and not in love with what you are doing. Would love to connect with you over a 15 min chat to see how to support you.

Warmest regards,

 

Kamal El-Rassi

Executive Coach

https://calendly.com/elrassi/15min

https://askelrassi.com/

Categories
Accounting Economics Growth

Strategic Performance and Accountability for a Strong Q4 Finish

Strategic Performance and Accountability

for a Strong Q4 Finish

As we navigate through the mid-year point and well into the second half, the focus intensifies on ensuring that our organization is on track to meet, or even exceed our annual objectives. From the vantage points of both a CFO and CTO, this dual-perspective article emphasizes the critical analysis needed to pinpoint areas of excellence and those requiring improvement. By leveraging effective practices and methodologies, and fostering a culture of accountability, we can set the stage for a successful final quarter.

Comprehensive Mid-Year Performance Reviews

Financial Health Assessment

Revenue vs. Projections: Where do you stand now that summer is wound down and focused on finishing strong? Assessing revenue against projections allows us to see where we excel and adjustments are needed. Key areas of focus include:

  • Market Expansion: Examine new markets or customer segments that have driven growth. Consider increasing investment in these areas for the final quarter
  • Revenue Growth: Identify product lines or services that have exceeded expectations and analyze the factors contributing to their success. Replicate these strategies across under-performing areas
  • Market Expansion: Examine new markets or customer segments that have driven growth. Consider increasing investment in these areas for the final quarter
  • Cost Management: A detailed cost analysis helps in understanding spending patterns and optimizing resource allocation
  • Cost Savings: Highlight departments that have successfully reduced costs without compromising quality. Share these best practices across the organization
  • Budget Realignment: Redirect funds from underutilized areas to initiatives that promise higher returns in the final quarter
  • Profit Margins: Ensuring that profit margins remain healthy is paramount
  • High-Margin Products: Focus on products or services with the highest profit margins. Increase marketing efforts and sales incentives to boost their performance
  • Cost Efficiency: Implement cost-saving measures identified during the mid-year review to protect and enhance margins
  • Cash Flow Analysis: Maintaining a strong cash flow is critical for operational stability
  • Operational Efficiency: Highlight processes that have improved cash flow through efficiency gains. Consider extending these practices to other parts of the organization
  • Investment Decisions: Carefully review and prioritize investments to ensure they contribute to a strong year-end performance

Technological Advancements and Efficiency

Project Milestones: Tracking IT project progress ensures timely delivery and optimal performance

  • On-Track Projects: Identify IT projects that are on or ahead of schedule. Recognize and reward teams driving these successes
  • Resource Allocation: Allocate additional resources to critical projects at risk of delays to ensure timely completion

Innovation and R&D: Innovation drives long-term success

  • Successful Innovations: Highlight successful R&D projects that have delivered tangible benefits. Plan for scaling these innovations in Q4
  • System Performance: Efficient IT systems are essential for smooth operations
  • Continued Investment: Ensure continued investment in promising R&D initiatives to maintain competitive advantage
  • High-Performance Systems: Focus on systems that have delivered exceptional performance. Ensure they are supported and maintained for sustained efficiency
  • Upgrade and Optimization: Identify systems needing upgrades or optimization to enhance overall productivity in the final quarter

Cybersecurity Posture: A strong cybersecurity framework protects against threats

  • Successful Defense: Highlight periods of strong cybersecurity performance. Continue to invest in and upgrade defenses to safeguard operations
  • Risk Mitigation: Address any identified vulnerabilities promptly to prevent potential breaches

Case Studies on Accountability Practices

Financial Accountability: A Case Study

A leading retail firm demonstrated exceptional financial accountability practices:

  • Quarterly Reviews: The firm implemented rigorous quarterly financial reviews, involving detailed analysis and cross-departmental discussions
  • Performance-Based Rewards: Introduced performance-based incentives tied to financial targets, enhancing overall accountability and motivation
  • Transparency: Promoted financial transparency by sharing detailed financial reports with all levels of management, fostering a culture of collective responsibility

Technological Accountability: A Case Study

A tech company showcased robust technological accountability:

  • Agile Framework: Adopted Agile methodologies to ensure regular progress tracking and accountability in software development
  • KPIs and Reporting: Established clear KPIs for technological performance and implemented regular reporting mechanisms
  • Incident Response: Developed a strong incident response system, ensuring

Strategic Adjustments for the Final Quarter

Resource Reallocation: Based on the mid-year review, strategically reallocate resources to maximize year-end performance

  • Focus Areas: Prioritize high-performing areas and high-potential projects for additional investment
  • Underperforming Areas: Implement targeted improvement plans for underperforming areas, reallocating resources as needed

Performance Optimization: Enhance performance through focused initiatives

  • Process Improvements: Identify and implement process improvements to enhance efficiency and productivity
  • Training and Development: Provide additional training and development opportunities to teams to ensure they are equipped to meet year-end goals

Enhanced Accountability Measures: Strengthen accountability frameworks to drive performance

  • Clear Goals: Set clear, achievable goals for the final quarter, aligned with overall strategic objectives
  • Regular Check-ins: Maintain regular progress check-ins and transparent reporting to ensure accountability at all levels
  • Future Planning: Begin planning for the next fiscal year to maintain momentum
  • Continuous Improvement: Commit to a culture of continuous improvement, learning from past performance to drive future success
  • Strategic Insights: Use insights gained from the mid-year review to inform strategic planning for the next year                                                         

In conclusion, a thorough mid-year performance review, combined with strategic adjustments and robust accountability practices from there until now is essential for achieving a strong finish in the final quarter. By leveraging the insights and methodologies discussed, organizations can excel and meet their year-end goals, setting the stage for continued success.