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Category: Entrepreneurship

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Best Practices Entrepreneurship Human Resources Management Marketing Personal Development

Think Your Voice Sounds Weird? Here’s Why.

If you’re like most people, when you hear yourself on a recording, your first thought is, “Oh my gosh, that’s not really what I sound like, is it?” The short answer is: yup, that’s you! Here’s a bit of insight as to why, and a few tips to make sure you sound your best, no matter what kind of voice you have.

When you are listening to someone else, the “input” goes in your ear, hits the ear drum, and sends vibrations through the inner ear canal, which the auditory nerve takes up to the brain for interpretation. This is also how it works when you’re listening to yourself on a recording, which is like listening to another person.

On the flip side, when you speak, of course your own words come out your mouth and the sound goes into your ear for the same process we just discussed, but that’s only half of the input.

The other half is that when you speak, air comes up from your lungs through your throat and vibrates through your vocal cords, the “source” of your voice. But then those vibrations also ricochet off the muscles in your throat and mouth, in your nasal cavity, and create residual vibrations that hit the bones in your neck and head as well, sending their own pulses to the brain.

In essence, when you listen to someone else or a recording of yourself, you’re listening in “mono-sound,” or single track. But when you listen to yourself while you’re speaking, you’re listening in “stereo” or “surround-sound,” with a much fuller, richer sound.

So how can you ensure that everyone hears your best, most melodic voice? Here’s three quick tips that will help them hear your ideal sound.

First, hydrate. Make sure you drink enough water, because a dry throat, dry mouth and tired throat muscles don’t allow sound to flow easily. The “fine print” to this is that it also means you should limit caffeine (*gasp!*) prior to an important speaking opportunity, because caffeine is a diuretic that makes the problem worse.

Second, limit dairy. Dairy produces mucous, and mucous gives you that sensation of perpetually needing to clear your throat as well, which is an annoying habit to hear time and again in any speech, presentation or conversation.

Lastly, breathe! The way you breathe will directly affect the quality of your voice. Start with your posture. If you’re slouched in your chair, you limit the amount of air you can take in, which is the fuel for your voice. And as you run out of air, it “fries out,” with a frog-like, croaky sound. Some people also ramble on and on without taking a breath for fear that if they do, someone will jump in during that split second and cut them off. Once the air is mostly gone, if you keep on talking, that same vocal “fry” will creep in again.

Why does this matter? Because not only is it unpleasant and even annoying to listen to, but it sounds insecure, timid, and hesitant, which is a combo that connotes anything but leadership.

So remember: Drink water, limit caffeine and dairy before speaking, and remember to take enough breaths while you’re speaking. This allows you to maximize the fullness of your tone, so the voice you hear in your head more accurately reflects the voice that everyone else hears when they listen to you… and that’s a voice the projects confidence, control, poise and power.

Who doesn’t like the sound of that?

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Do you have questions or comments about the issues in today’s post, want to know how to apply them, or how to help others with them? If so, contact me at laura@vocalimpactproductions.com or click here to instantly schedule a 20-minute focus call to discuss it with me personally!

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Entrepreneurship Management Personal Development Women In Business

Wonder Woman Seven Super Powers of Leadership

Diana Prince: I used to want to save the world, this beautiful place. But the closer you get, the more you see the great darkness within. I learned this the hard way, a long, long time ago.

Some things never change. At a time where the world is dealing with so much violence and senseless killing, a movie about a super hero reminds us all of what matters. In this case, a female hero who stands in her truth, her courage and conviction – Wonder Woman. Gal Gadot who was a combat instructor in the Israeli Defense Force, (IDF), is a perfect fit to play the role of Diana, the Amazonian Princess.

From her very first words in the opening scene, she drew me in. Perhaps it was my own service the IDF had given me a personal connection to Israeli actress and to the ideas she shared in her character.

At 5’10” she stood out in the crowd, her stature and her presence she embodied physical power and strength of the Iconic DC Comic character, Wonder woman. Yet, that wasn’t the only way she captured the hearts of the people around her. She managed to embody the essence of Diana’s character, captivating and inviting to all those around her.

As a natural born leader she stepped into her role and left all she knew to fight for justice. She is fueled by her courage and driven by a passion that is visible in her Seven Super Powers.

Her Powers serve as fundamental lessons for all leaders

Wonder Woman’s Seven Powers of Leadership

The Power of Self Awareness – Diana knew who she is, knew her purpose and stated it with absolute certainty.
Diana Prince: I am Diana of Themyscira, daughter of Hippolyta, Queen of the Amazons. In the name of all that is good, your wrath upon this world is over.

The Power of Purpose – Diana followed her destiny, embracing the role she was meant to fill.
Diana Prince: It is our sacred duty to defend the world and it is what I am going to do.
The Power of Conviction – Diana Stood up for what she believed was right and was willing to risk everything for her cause.
Queen Hippolyta: If you choose to leave, you may never return.
Diana Prince: Who will I be if I stay?

The Power of Justice – Diana could not stand by idly to watch the injustice and pain that was inflicted on innocent people during the war.
Diana Prince: I cannot stand by while innocent lives are lost!

The Power of Love – Diana lived from a place of love and compassion for people and looked for the best in all humans
Diana Prince: It’s about what you believe. And I believe in love. Only love will truly save the world.

The Power of Humor – Diana is pure and innocent with a refreshing honesty which makes her authentic and brings levity into situations making her likable, mostly seen in her interaction with Steve Trevor.
“Diana Prince: What is that?
Steve Trevor: That is a watch.
Diana Prince: What does it do?
Steve Trevor: It tells the time. It tells you when to sleep, to eat…
Diana Prince: That tiny thing tells you what to do?”

Are you ready to step up to the plate? Perhaps, ask yourself the following:
Who are you? What do you stand for? What do you believe? Do you know your purpose? What would you be willing to risk to follow your cause?

Whether fictional or real, powerful leaders are self-aware. They follow their purpose with conviction, standing up for others, protecting the weak and fighting for justice. Their ability to come from love and be playful shows their authenticity and allows people to connect to them.
Like Wonder Woman, great leaders share great wisdom. When mixed with wit and humor will send a message of hope that stands the signs of times.

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Best Practices Entrepreneurship Human Resources Management Skills Women In Business

Executive Story Telling Lessons from Pixar

When I’m working with clients on their public speaking and presentation skills, one of the more common questions I get is, “I keep hearing that I’m supposed to tell stories, but where do you get your stories? I’m not a storyteller. How do you find them, and how do you know when to use them?”

There are lots of places where a well-timed, well-honed anecdote will be far more compelling than a dry, technical explanation. But what story should you use? That’s often the sticking question for many people. If only it was as easy as taking ideas from movies, but we can’t do that… or can we?
Pixar – the movie giant of Toy Story fame – has teamed up with Kahn Academy to create a program called “Pixar in a Box,” offering a range of different creative virtual training programs, and the newest series is “The Art of Storytelling.” While their short, interactive videos, transcripts, lesson plan and activity sequences are typically aiming for those in more entertainment-oriented industries, the exercises are great mind-openers to concepts and strategies that are very applicable in the corporate world. The concept of using storytelling in presentations and the like is not new, although it certainly has become more popular in recent years. Pixar’s take on it gives it a new spin, along with a step-by-step tutorial on how to build a story that has impact. While you may not be looking to create a 90-minute animated comedy feature film like Inside Out, figuring out how to use these strategies to weave compelling and persuasive anecdotes into your presentations, discussions, and other exchanges is a true skill worth developing. The key is about bringing information to life. It’s about painting pictures for the listener in a way that helps them personally relate to the topic at hand, where they can visualize what you describe, imagine smells and textures, and empathetically feel the emotions you want to evoke. If you’ve ever watched a Pixar film, you know they are the masters at this. (And if you have never seen a Pixar movie, that’s your first homework assignment this weekend! Try Finding Nemo or Monsters, Inc.) Do you need to go through all of the lessons like how to do storyboarding? Maybe not, but you never know! Maybe it will give you ideas for how to direct your IT department or graphics department on what kind of visuals you want in your slide deck. Or maybe it will get your creative juices flowing to help get you unstuck by doing different kinds of pencil sketches for 30 seconds instead of trying to compose in a linear format when you don’t know where to start and the blinking cursor is just staring at you on the screen. The nice part is that you can skip any pieces you don’t feel like exploring and jump around to the parts that peak your interest. The series is currently under construction but the first couple of lessons are already available. So go ahead, at your next lunch break, take a peek, watch one of their videos (each one is just a couple of minutes long) and play with an exercise or two just to see what it stimulates in your mind and on the paper. You may just find you’re a natural storyteller after all!

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Do you have questions or comments about the issues in today’s post, want to know how to apply them, or how to help others with them? If so, contact me at laura@vocalimpactproductions.com or click here to schedule a 20-minute focus call to discuss them with me personally!

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Best Practices Entrepreneurship Human Resources Management Marketing Personal Development Women In Business

Networking with Confidence and Purpose (i.e. Why Networking Doesn’t Have to Suck)

I am constantly surprised by how often I’m working with clients and the issue of networking comes up. In all the coaching – and group training – I’ve done around this issue, I’ve noticed that, broadly, there are two kinds of people in the world: those who generally enjoy networking and those who loathe it. But there is one thing both groups have in common: most people don’t feel like they get true much out of the experience beyond a glass of wine or beer and a handful of business cards from people they’ll probably never see again.

One of the key reasons for this frustration is that most people fail to bring one thing into the networking event: a purpose.

When you attend a networking event, why do you go? Maybe you enjoy the social interaction, or you’re just following the conference schedule, or maybe a colleague dragged you along as a “wingman.” Ultimately, none of these approaches have an underlying purpose that would make networking valuable. So how can you make networking a useful and positive experience with actual ROI… and do it with comfort and confidence?

Networking with Purpose

A purpose should be specific, but can also be simple. For example, I might know that an HR exec I want to meet will be there, so my goal is to have two minutes of face time with her to be able to introduce myself in person, and get her to agree to setting up a follow-up conversation a few days later. Once I’ve accomplished that mission, everything else is gravy and I’ve networked with purpose.

If you don’t have something that laser-focused as your reason for going, here’s a simple rule of thumb: Networking is simply planting the seeds for a new relationship. It doesn’t have to result in an immediate financial transaction, but the purpose is to meet someone that you can then build a relationship with.

Ultimately, whether or not you become each other’s client is not the issue. The key is that you never know when there will be a reason for you to contact them – or for them to contact you. Maybe you’ll read an article that you think they’ll appreciate and you send them a link. Maybe you’ll look through their contact list on LinkedIn and see someone you’d like them to introduce you to. Or maybe they are chatting with someone else at another networking event a month later who just so happens to need your services, and they can make the introduction.

There’s a terrific book called The Go-Giver that epitomizes this perspective. It’s an easy read in parable form that you can skim in a weekend, and will clarify both how to do it and why.

Networking with Confidence

Interestingly enough, one of the biggest stumbling blocks people face is not why they should talk to someone, but simply the mechanics of how to start the conversation, much less how to sustain it.

First, it’s important to distinguish the difference between networking and small talk.
“Small talk” is simply a communication tool used to break the ice, and initiate conversation with someone new. It can be something as mundane as the weather or how slow the elevator is to a more organic offering like a compliment or asking a question about what you’re looking at on the buffet.

I’ve struck up great conversations with other women by saying, “Just wanted to tell you – I love your shoes!” With guys, tech is always an easy in-road: if he’s looking at his smartphone, try, “Hey, is that the new iPhone? What do you think, worth the upgrade?” Or, while in line at the bar, it’s an easy cause to talk about what someone drinking. “Arrogant Bastard Ale (or Cupcake Chardonnay)… that’s an interesting name! Any good?” Then it’s easy to segue with, “By the way, I’m Laura.”

Natural next-steps for the conversation include asking if it’s someone’s first time at a particular event or what prompted them to come, what they thought of the keynote speaker, what organization they’re with and what kind of work they do. It doesn’t have to be rocket science, so don’t over think it. It’s about finding common ground, and/or showing a genuine interest in knowing more about the person, and the above topics are easy and “safe” for any networking event.

Simply put, enter any networking event with purpose and the mindset of discovering some interesting new people who have the potential to create a mutually valuable relationship – of any sort. When you take this perspective, you’ll realize how valuable and easy networking can be, and you might even learn to enjoy yourself in the process!

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Entrepreneurship Marketing Personal Development Women In Business

How to Position Yourself as The Go-To Expert in Your Niche Market

Accelerate Your Market Positioning to Gain More Credibility, More Clients and More Sales

Quickly accelerate your brand awareness and expertise by effectively marketing yourself as the go-to expert within your niche market or industry. Learn how to become recognized as the authority and stand out in a crowded marketplace.

During this inspiring presentation, you will learn how to expand your value, increase your fees, and multiply your income streams to create more sales and profits.

Learn How To:

  • Quickly accelerate your brand to become known as the go-to
    expert in your niche market.
  • Stand out, get noticed and gain more high-paying clients.
  • Dominate your competition.
  • Create multiple income streams around your expertise to dramatically increase your income.

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Entrepreneurship Human Resources Management Marketing Skills Women In Business

Homage to the Master Storyteller

Nope, it’s not Steven Spielberg, or even Dr. Seuss. It’s Hans Rosling.

Never heard of him? After today, you’ll not only have heard of him, but you’ll wish you’d done so years ago.

The late, great Dr. Hans Rosling passed away on February 9, 2017. A professor of public health, he was the master of taking arguably mundane data – and lots of it – and one of the most boring forms of visual presentation – the graph – and transforming them into a mesmerizing story that made you forget you were learning.

So for anyone out there who uses the excuse that the information you have to share “isn’t all that exciting” to defend why their presentations are uninspiring, after reading this post, that excuse no longer exists.

See for yourself in this BBC video where he analyzes the life-expectancy-to-income ratio of 200 countries over 200 years… in about four minutes. As you watch, you’ll be amazed at not only how much he accomplished in those four minutes, but at how much you actually learned… not to mention how much you enjoyed the experience in the process.

The key lesson for our purposes here is something he states in the first few seconds of the video: “I know that having the data isn’t enough. I have to show it in ways people both enjoy and understand.”

Talk about a one-two punch; let’s face it, most people are satisfied if they can get people to understand their data. The idea of combining that with having the audience actually enjoy hearing about it… that seems almost as likely as finding a unicorn.

There is huge differentiator that most people fail to grasp: the amount of information you present in no way naturally correlates to the amount of information the audience absorbs. That part is 100% up to you to make the information both comprehendible and ideally interesting, so it’s not just that the audience can understand what you’re saying, but they actively want to understand it, and then ask for more.

That’s why Professor Rosling was the master. For most of us, we’ll claim that of course global public health is important to us on a general level, but it’s not something we’ll go out of our way to learn about. But from the moment he starts talking, we are practically compelled to keep watching, genuinely curious to see where he goes next.

So what’s the secret sauce to being this good?

I’ve worked with a lot of people in this area, and there are some really important commonalities regarding the challenges that they face, and where Professor Rosling excels. Let’s break down the ingredients into three categories: Visual, Verbal and Vocal.

First: Visual. This one’s easy. As the adage says, “A picture is worth 1000 words.” When graphs or other visual aids are easy to see and understand, the audience just “gets it,” allowing you to share more information much more efficiently. His body language also flows with the picture, and matches his level of enthusiasm as he speaks, which makes it all feel very natural, and draws you in.

Second: Verbal. He’s a globally-renowned expert, but he doesn’t try to prove this by using lots of technical terms or speaking over the viewers’ heads. He uses language everyone can understand, and breaks his points down into distinct sentences with a clear beginning and end. It’s not a rambling stream of consciousness as he figures out what he wants to say. He is crystal-clear on what each point needs to be, and he delivers them on a silver platter, one by one, making it easily digestible for the audience.

Third: Vocal. Without looking at his script, how can you tell where sentences (and points) start and end? Because you can hear it. At the end of his sentences, you can hear where there is a period or exclamation point based on the intonation changes in his voice: there is a low drop for periods, and the sentence or last word may rise in pitch until the very last second and then quickly fall to indicate excitement, i.e. the exclamation point. Where a phrase is not the end of a sentence, his pitch often goes up to indicate a comma, and then the rest of the sentence follows, culminating in the voice-drop. And at the end of his sentences, there is a brief pause, which allows you to process what he just said, and prepares you for the next nugget to come.

(For those of you who need to hear/see some examples of these vocal concepts and the ones that follow, check this short little video here.)

Intonation contrasts – otherwise known as tonality, i.e. where you put the high and low pitch points in your speech – have an additional value beyond implying punctuation and grammar: they are chiefly responsible for conveying interest. He “punches” important key words with higher pitch and draws them out a bit in a way that sounds more enthusiastic. It captures the audience’s interest, and even makes it easier for them to cognitively process the key points, aiding in comprehension.

Plus, the audience will feed off the speaker’s energy before they process what they heard. Dr. Rosling genuinely loves his subject, and his passion for it comes through with each fact he shares, and it’s contagious.

As a point of contrast, reflect back on actor Ben Stein’s most infamous character, the economics teacher in Ferris Bueller’s Day Off, who epitomized the world’s most boring teacher. While that was funny in the movie, the sad truth is that he more accurately reflects the typical speech style of people at your average office meeting or presentation than Professor Rosling.

The good news is that the typical standard of mediocrity in how people share data can be raised, and I challenge you to do it. While you may not have all the fancy computer graphics at your disposal, you can use these simple verbal, vocal and visual strategies to tell the story of your data rather than just plod through your statistics one by one.

Better yet, you can also use his software to bring your data to life if you so choose. At Dr. Rosling’s site, Gapminder.org, he gives it to you for free through open licensing, and even shows you how to use it.

So thanks, Dr. Rosling, for inspiring the world in two ways: with all that you have done in the world of public health, and for modeling how to make even the most “boring” data compelling through the art of storytelling.

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Do you have questions or comments about the issues in today’s post, want to know how to apply them, or how to help others with them? If so, contact me at
laura@vocalimpactproductions.com or click here to schedule a 20-minute focus call to discuss them with me personally!

Categories
Entrepreneurship Management Personal Development

What does mindset have to do with it?

Have you ever woken up on the “wrong side of the bed” followed by a bad day? Better yet, have you ever felt good for no reason and then had everything that day go perfectly?

Did you know that you created both of those realities? It’s your mindset that creates the world you live in and as Henry Ford said, “whether you think you can or think you can’t, you’re right.”

You might be thinking, “I’ve heard of this mindset thing, but isn’t it just for yogis and hippies?” The answer is NO! It’s for everyone and for anyone who is serious about taking control of their life. So let’s talk about what mindset is, what the right mindset can help you accomplish, and ways to create a mindset of abundance and possibilities.

This is not a concept I was brought up with, so if that’s true for you as well I’ll tell you this is something that can be learned and mastered.

Simply defined by the dictionary, mindset is an attitude, disposition, mood, intention, or inclination. But in this context what I’m talking about it is the power of your thoughts to create the world around you.

Do you see the glass half full or half empty? While that’s a cliché question, it has a lot of merit when talking about mindset. We all know people (family, friends, co-workers, etc.) that see the negative in any situation and assume the worst. These are the people who think the sky is falling all around them all the time. You also know people who see the good in all situations and really know how to make lemonade out of lemons. Actually they see the lemon as nothing more than the opportunity to make a drink they like. You might call them Pollyanna, but in reality these folks are living much happier lives than their “Chicken Little” counterparts.

Your current mindset, whether a half-full or half-empty belief pattern, has been with you for a while now. Your thoughts have been with you for a very long time and the older you are the longer you have held your beliefs. Your beliefs are the thoughts you have been thinking and if you have been in a negative place for a while now these are deep-seated beliefs.

The more I “play” with mindset the more I find that I have so much more control over my life than I could have imagined. Sure, I always knew I had some control, I can make choices, and do whatever I want, but I didn’t realize that I had actual control to create exactly what I want and have the exact perfect people show up at the exact right time. That is the type of creation I’m talking about. When I choose to have a positive mindset, one of abundance, I find positive people and abundant opportunities. When I choose to feel fear, disappointment, overwhelm, guilt, jealousy, or blame, the world around me provides more situations to match those feelings.

Without going into the science of how your brain works, what I want you to know is that you can start creating new thoughts, new neuropathways, new patterns, and new beliefs. Since your current beliefs are just reflections of your thoughts, then it is completely possible to change your thoughts in order to change your beliefs.

When you go to an event with the mindset that it is going to be boring, be a waste of time, and not be of any value, of course that is what you will receive because your mind will do everything to make that reality happen. Your mind needs the external world to match the internal world you have created through your thoughts. So if you have a mindset or attitude that something will be a waste of your time before you experience the event then your mind will get to work finding all the reasons that the event was a waste of time after it is over so that your outside world matches your inside world.

On the other hand if you go into the event with the simple mindset that “I am going to meet one new and interesting person” I guarantee that you will. You are going to create your reality by the words you use in your mind first.

Now don’t misunderstand me, I’m not saying you can make a million dollars materialize in your bank account just by thinking about it. I am saying that you get to create the situations, people, interaction, and opportunities that can lead to the million-dollar idea or partnership. In order for that to occur you have to be ready to see those opportunities when they present themselves because they don’t show up with obvious neon flashing signs that say look at me over here, I’m the million-dollar idea you are looking for.

The question is – what are you doing in order to create the life you want? Do you know why you get up every day and go to work? Do you have a purpose behind what you do or do you just do it because “that’s what people do”? Are you allowing life to happen to you or are you making life happen?

The most successful athletes, artists, musicians, and business people have coaches because they know that the investment will help them create the mindset they need to get the results they want. They also invest in personal development, meditate, and focus on what they want rather than focusing on what they don’t want. They don’t just hope for the results they want; they go after the results they want. They understand the power of mindset.

Here’s an example (I love this story): Back in 1992, before his career really took off, Jim Carrey wrote himself a check for $10 million and on the memo line he wrote ‘for acting services rendered.’ He dated it for Thanksgiving 1995, approximately three years from that time. He stuck that check in his wallet and it was right before Thanksgiving 1995 that he was offered a role that would pay him $10 million. Watch this 3-minute interview on that story.

Do you want to be like Jim Carey and the elite who understand the power of and utilize mindset for what they want? Or do you want to be like the average person that spends their days letting circumstances just happen to them, focused on the negativity, and letting life pass them by.

You have to decide whether you are getting the results in life that you want. If you are not, its time to think, act, and be different because the only way to get different results is to start doing things differently. So how do you do that? It’s the difference between something being simple vs. easy. This in theory is simple; you don’t need to learn a new language, go back to school, or move to a monastery. However, that does not mean it’s easy.

Start small. There is no need to go big, which can quickly make you feel overwhelmed, say “see, I knew this was too hard,” and then quit. That’s a formula for disaster. You want to see success in this so start small and build. Find one thing every day to be grateful for. It can be the sun, your family, or your job. Even if you don’t like the work you do right now be grateful that you have the job. It puts food on the table, a roof over your head, and supports your family. When you know what you don’t want, you get clearer about what you do want. That means use any dissatisfaction at work to allow you to focus more on what you do want.

Then, once you have your gratitude in focus, make sure to state it in the positive. You will say, “I am grateful to know that I want a job that allows me to be
more creative.” Don’t say, “I want a job where I don’t have to make sales calls.” Always state what you are excited about rather than what you are not happy about. This is a subtle shift but will have you thinking with a different mindset.

Positive affirmations also help with a positive mindset. For some people it is a true affirmation with an I Am statement – I Am happy, I Am healthy, I am abundant. For others it may be focusing on positive quotes or prayers.

One of my favorite affirmations is, “today is a beautiful day full of infinite possibilities.”

If you are having challenges with positive affirmations and really believing what you are saying you can start with more general thoughts. You can be grateful for the abundance of sunshine. You can find something general that makes you happy and focus on that. Sometimes the key is to start small and once you get comfortable with this you will start to see abundance everywhere.

Another idea is to keep a journal, write down your thoughts and when one is negative ask yourself for another way to look at it that is positive.

So ask yourself: What am I grateful for? Start and/or end every day with gratitude, whether spoken aloud or written in a gratitude journal. These simple and small efforts are the first step on a journey to the life you truly are meant to live.

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Best Practices Entrepreneurship Investing Management Personal Development

The Most Powerful Skill You Need to Succeed in the C-Suite

Demetri Argyropoulos Avant Global CEO and Founder

Whether you’re CEO of a multi-billion-dollar brand, or a start-up working towards Series A, there is one thing every executive has in common; you want to get to the next level and expand your customer base. Unfortunately, for most companies, it can be extremely challenging to keep up with change.

At the speed of light, corporate cultures are transforming and innovative technologies call for new leadership skills.

The upside is, regardless of how fast the world moves around you there’s one thing that will always stay the same, the most important skill you need to master to prosper in business.

Visionary entrepreneur Demetri Argyropoulos is well-known from New York to Silicon Valley as the king of connections.

His investment firm, Avant Global, has generated over $10 billion in revenue for clients and created strategic relationships for the world’s wealthiest, including Bill and Melinda Gates, Lady Gaga and Bill Clinton.

 

Argyropoulos was an early investor in Twitter, RedBull and DocuSign, and his Venture Capital fund, AG Venture Capital & Investments, has seeded over 50 diverse start-ups.

 

Argyropoulos credits his success to one invaluable skill…Networking.

 

C-Suite TV Correspondent Nicole Sawyer caught up with Demetri to talk about the most powerful skill you need to master to succeed in the C-Suite, and the biggest mistakes executives make when trying to build a strategic relationship.

 

Nicole Sawyer: What is the most powerful skill to have at the C-Suite Level?
Demetri Argyropoulos: The ability to bring value to your clients and your team. Typically, this value is brought forth through introducing and fostering unique relationships. All businesses and CEOs, despite how powerful they may be, depend on access to strategic relationships. These strategic relationships should monetize the company’s ecosystem, strengthen its platform and give a competitive edge over others with sustainable differentiation in the marketplace.

 

Sawyer: What personality traits do successful C-Suite Leaders have in common?
Argyropoulos: The most important trait we all have in common is the ability to know what the market wants before it actually happens. This comes from an innate understanding of one’s customers or clients. From there, you must be able to make decisions quickly, execute that vision, while staying one step ahead of the rest. All great CEOs are forecasters and firefighters.

 

Sawyer: When it comes to managing your own career, how do you prepare yourself to reach the next level?
Argyropoulos: I always have my ultimate end goal in mind. If you understand your end-game, you are able to manifest that into a reality. I always measure progress against this end goal and quantify it along the way with revenue, timelines and objectives.

 

Sawyer: How do you know who the right connections are for different types businesses?
Argyropoulos: The key here is to understand the objective at hand – what are you trying to accomplish? What is the client trying to achieve? Once you understand that objective, you need to dig deeper to understand the context. This is done through research and by understanding the current behavior at hand to figure out the next important introduction to make. And always remember, relationships only work if there’s equal or greater value on both sides.

 

Sawyer: You’ve worked with anyone from Bill Clinton to T-Boone Pickens, what is the secret to get their attention and maintain a business relationships with well-known people who are in high demand?
Argyropoulos: When you bring value to a relationship, even if it’s the busiest CEO on the planet, he or she will still make time for you. However, following-up is key, especially for those who are extremely busy. Most people don’t follow-up, which in business, can lead to distrust. You have to always do what you say you are going to do. It’s that simple.

 

Demetri Argyropoulos, Avant Global Founder with client T-Boone Pickens, Chairman and CEO of Hedge Fund BP Capital.

 

Sawyer: Where do business leaders fail when trying to create a relationship?
Argyropoulos: Oftentimes, their approach may be too aggressive and their message may not be clear enough.

 

Every successful relationship and every failed relationship is a consequence of one thing: how well, or poorly, you communicate. Clear communication is important to set from the beginning.

 

Put yourself in the other person’s shoes and ask the question, “Why do I want to work with this person?” Again the answer comes down to the value you can bring. Deliver value and these problems go away.

 

Sawyer: What are some of the biggest mistakes people make when following up?
Argyropoulos: They’re not entirely truthful. Be impeccable with your word. Just do what you say you’re actually going to do. This is so important when building trust in an influential relationship and so few actually do it.

 

Sawyer: What’s your advice for dealing with people you don’t like? Difficult people ?
Argyropoulos: Try not to. Seriously. I have a no a-hole rule. I’ve fired billionaire clients before because it just wasn’t worth it. At the end of the day, a billionaire is not better than someone starting out, and vice versa. You have to always respect others and the unique qualities and differences we all have.

 

Sawyer: If your personality is more of an introvert and networking doesn’t come natural to you? How can an individual make connections if they really don’t like talking to people?
Argyropoulos: For starters, that’s where companies like ours, Avant Global, come in handy. Sometimes we partner with, or get hired by executives who are not very social so we help to manage new relationships and introduce them to the businesses they need to get in front of. Let’s be clear, we’re not a social firm! But for those who are more introverted, we simply want them to be the best at what they excel at and we’ll do the rest. We can’t all be great at everything.

 

Sawyer: What’s one example of a major acquisition Avant Global made that transformed its valuation and what can business leaders learn from this example?
Argyropoulos: In the case of Owl Biomedical, we took its technology that had been developed and in existence for ten years and formed a new company with this technology in mind and capitalized on it. We sold it to a multi-billion dollar medical device company in Germany called Miltenyi.

 

From this example, business leaders can learn that if you know how to assemble the pieces of a company/deal: IP, human capital, and usually a combination of both, you then have all the key pieces … it becomes about execution and creating value to the market.

 

Sawyer: Your investment portfolio includes more than 50 diverse startups. What sectors are you watching to find value now?
Argyropoulos: We want someone who is ahead of the curve in terms of where the market is heading- who is that next big game changer? Right now we like the sectors of machine learning, data science and big data for startups. We’re also always looking for disruptive investments in high-growth companies in tech, energy, real estate and consumer products.

 

Sawyer: What qualities do successful entrepreneurs have that make them stand out from the herd?
Argyropoulos: All successful entrepreneurs are tenacious and never give up. Stay focused on your mission with your goal in mind. Successful entrepreneurs also aren’t afraid to fail because they have the ability to see things others may not. It’s okay to have bumps along the way, but that fresh perspective is what’s going to set you apart.

 

Sawyer: What advice do you have for a startup to break down barriers when approaching a well-known brand about a strategic partnership?
Argyropoulos: It’s a great time to be a startup. We’ve never seen so many large corporations working with startups. I’d advise a startup to think about how its technology could actually benefit the large brand it’s approaching. Many big companies realize that if they don’t change quickly with the times, and evolve, their number may be up. Startups should appeal to the larger brands to evolve with them.

 

Sawyer: You run a very successful VC Fund, what’s the best way for an entrepreneur to network with you if they are seeking funding?
Argyropoulos: Think to yourself “Why would Demetri and the Avant team want to meet with me? How can I bring value to their firm?” If you can clearly answer those questions, you’re already ahead of the curve.

 

Thanks for reading! We’d love to hear from you. Like us on Facebook, Follow on Twitter @NSawyerTV and comment below.

 

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A Billion Reasons Why Providing Great Customer Service Can Pay Off

For a company that provides a great product at a great price, and builds the value of that product with great customer service that inspires confidence among its members, look no further than The Dollar Shave Club.

Dollar Shave Club, in case you are not familiar, was started by Michael Dubin and Mark Levine in 2011. In 2012, they recorded a promotional video and posted it on YouTube. The video is so hilarious that it now has more than 24 million views! In the process, as you can imagine, Dollar Shave Club picked up members, thousands of them. This drove them from a start-up business to a success that would eventually attract the attention of long-established competitors. But sales alone couldn’t make them the success that they are today; they needed to have that good product supported by good service.

As their name implies, they sell a membership for one dollar. When you start your membership, you get your choice of one of their two-, four- or six-blade razors for just a dollar! And, that price includes the shipping. Then each month Dollar Shave Club sends you four fresh blades for as little as three dollars. That’s great value for the money. But great value, as in a low price, isn’t always accompanied by great service. Yet that is not the case with Dollar Shave Club.

Recently my Dollar Shave Club razor broke. The blade would no longer stay on the razor. Since they are an online retailer, I went to their website and clicked on “Contact Us.” I filled out the contact form and described my issue. In just a little while they responded.

Hey Shep,

Sorry to hear about the Handle! Thanks for letting us know. We trust you! I’ve got you covered and will send a couple of new Executive Handles on the house right away. Expect them within 3-5 business days and let us know if you need anything else in the meantime.

Shave on,

Wes

It was that easy. It was that fast. Just as easy and fast as when I signed up to be a member. Dollar Shave Club acknowledged my problem and apologized. Then they told me what they were going to do, which was send out new handles right away. And they did it. They didn’t make excuses, try to put the blame me or make it hard on me, such as asking me to return the broken handle. They just took great care of me. That’s what great customer-focused companies do!

So, how easy are you to do business with? When a customer has a problem, do you respond quickly, apologize, accept responsibility and immediately fix the problem, while making the process easy on the customer? Do you handle the issue in such a way that creates even greater confidence in your products and in your business? Everything Dollar Shave Club does creates confidence. Thus, confidence gives them a great reputation and loyal repeat customers – or should I say members.

Dollar Shave Club is the total package. Great value wrapped up with great service. And here’s some proof, they currently have over two million members, and recently, after just five years in business, they sold to Unilever for, are you ready? One billion dollars!