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Category: Entrepreneurship

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Entrepreneurship Investing Management Marketing Negotiations Sales Skills

Seven Sales Person Cop-Outs

I’ve been helping salespeople and sales leaders become better at their craft for a while.  I’ve seen greatness and, well, less great.  Here are some of the all-time worst things I’ve heard salespeople tell themselves or their managers, actually thinking they were doing well.  (I’m not including anything I’ve heard from salespeople who knew better and were just trying to get away with something.  That’s a whole different set of lessons).

It’s the Company’s Job to Make a Profit at the Price I Sold

Far too many sales forces are divorced from the responsibility of business: to make a profit. This happens regularly in companies compensated only on revenue, not on margins. I don’t care if “it’s hard to measure profit on a given deal because of internal transfer prices” or any other excuse.  If a sales force isn’t compensated on profit, they focus on easy-to-win revenue.

When this is carried to an extreme, sales people feel entitled to sell at discounts…even insane discounts.  I actually heard this from a guy who claimed to be a sales consultant.  I hope his clients survived.

Here’s what sales leaders should coach instead. You need to have conversations about customer value…with customers.  This shouldn’t stop with selling value.  It should carry through toward monetizing value with the customer. Then, pricing – even premium pricing – becomes a comfortable afterthought.  High pricing becomes a bargain.

Great salespeople can sell high volume and high margins.  I know. I’ve seen it. In the mirror.

But I TOLD Him/Her ____

Sales is not one of those jobs where you can get away with simply “telling”, making your listener responsible for understanding what you meant.  Those jobs exist in departments like accounting (and such poor communicators seldom rise to middle management).

The commission for “I did my job, but the customer misunderstood” is zero.  Salespeople are responsible for the picture that forms in the other guy’s head.

Value exists only in a customer’s mind.  If a salesperson simply barfs some “value messaging” they were given by marketing…without having a conversation to confirm that value formed between a prospect’s ears, they are a teller, not a seller.  If that seller doesn’t also confirm how much value formed, they may be the person who thinks “it’s the company’s responsibility to make a profit at the price I sold”.

Our Value is [insert feature here]

The most critical question a sales coach can ask is “what’s our value in this situation?” In fact, if that’s the only question a coach asks, they can learn a lot about how sellers are selling. When sellers have great answers for this question, they probably did everything your methodology teaches them to do. If answers don’t articulate an understanding of customer value, it doesn’t matter how many methodologies they performed; the sale is still in trouble.

When salespeople answer “what’s our value” with a feature or a seller capability, they don’t understand the value. Customers buy outcomes, not products or services. Value forms in the customer’s mind around those outcomes, not your shiny features or stunning capabilities.

Sales coaches who allow value to be described in terms of a seller features or capabilities are failing their salespeople. Value is the desirability of an outcome (hopefully measured in dollars or something just as measurable).  Accept no substitutes.

Customers Don’t Buy Your Product, They Buy You.

Slavery is illegal.  Customers can’t buy you.  As I said above, customers buy outcomes.

This old saying has merit but is meant to communicate how important the seller-customer relationship is.  Specifically, the critical aspect of “relationship” is credibility.  Personal affinity (knowing birthdays, hobbies, expending entertainment budget, etc.) is useful for some buyer-seller relationships, but not for many.

Credibility, though, is foundational to every successful customer relationship.  When a customer is considering some purchase to obtain an outcome, they always consider execution risk. That is, they estimate how likely it is that the purchase will actually result in the desired outcome.  Salesperson credibility forms the foundation of that assessment.  Without credibility, very little buying will actually happen.

Yes, they buy as a result of your credibility while connecting their desired outcome to a purchase, but…they’re buying the outcome.  Always.

Purchasing Says They Like Our ____ Better, but We Have to Meet the Competitor’s Price

I know a number of purchasing people, and they all confirm this truth:

Modern purchasing/procurement professionals are chartered with buying the best total value.

These same purchasing people confirm this truth as well:

Modern purchasing/procurement professionals are not chartered, trained, paid, or given enough time to proactively uncover and evaluate total value.

So…whose job is it to assemble a value picture for them?  That’s right.   A seller’s.  Professionalism and bedside manner counts. Credibility counts even more.  Enlisting the evaluations of experts within the buying organization to validate the value story is often part of the game.

If a seller doesn’t assemble a validated value picture, value doesn’t form in a purchasing person’s mind, and guess what they use to break the tie? Yep. Price.  They like ___ better means they do indeed like it better, but nobody helped monetize that for them…and they aren’t chartered, trained, paid, or have time to do it themselves.

Purchasing Owns the Budget

Purchasing really owns the budget for supplies and equipment used in the purchasing department.  Period.  Salespeople who are led to believe purchasing owns a budget are incorrect.  Sales coaches who let them work under this misconception are damaging careers and losing sales.

Whenever purchasing makes you believe they own the budget, it’s because they believe your offer has no differentiated value. In their minds, there is no need to bother people inside the company with a nonexistent value proposition.  In fairness to purchasing, letting a seller of a non-differentiated product/service shouldn’t happen.  Undue influence, like “whiskey and tickets” shouldn’t shape a commodity purchasing decision.  If your offer’s only differentiation is courtside seats, that shouldn’t be allowed to shape a decision.

As your offer’s differentiation diminishes vs. the next viable choice, the need to analyze value diminishes, and the entire buying organization feels safe in delegating the buying decision to purchasing. Purchasing doesn’t technically own the budget in these cases, but the organization gives de facto authority to purchasing. This only happens, though, when sellers create no value in the customer’s mind. These are the kind of sales environment that is about to be conducted by bots, AI, etc.

I’m Talking to All of the Right People

Complex B2B sales methodologies help sales professionals organize their selling efforts among a multi-person buying ecosystem.  While they’re handy for organizing an approach to an identified set of people, they aren’t that great at identifying all of the appropriate parties.  Most simply tell you “identify everyone, then use our tool”.

When somebody at a customer tells your salesperson the set of people they’ve engaged internally, how does a salesperson – or their coach — know that list wasn’t kept short in order to make somebody’s job easier?  Should you expect anyone at your customer to know how all of your capabilities translate to outcomes throughout their company?

Here’s the reality:  companies silo themselves more narrowly every year. Silos become sub-specialties, then sub-sub-silos, then soda straws. Only one soda straw has budget to buy your offer, but many benefit.  As customer subdivide, more soda straws benefit.  People in your budget-holding soda straw have three things working against them: 1) they no longer have a big-picture view of their own company 2) engaging all the people they really should make decision complexity awful and dysfunctional simply from a committee size standpoint 3) nobody at the buying company has your sellers’ expertise in the domain of possible outcomes.

If your selling organization hasn’t built the business acumen to help customers navigate these challenges, it won’t happen. Customers aren’t equipped – and shouldn’t be.  That’s your job.

Summing Up

I hope you didn’t find any of these hitting home.  If you did, though.  I’m here to talk.  Contact me if you’d like to stop hearing these statements in your sales organization.

To your success!

Categories
Entrepreneurship Human Resources Marketing Negotiations Skills Women In Business

“Caution Can Make You More Valuable and Powerful” – Negotiation Insight

 

“Perceived value can lead to power. But caution is what connects them.” -Greg Williams, The Master Negotiator & Body Language Expert (Click to Tweet)

“Caution Can Make You More Valuable and Powerful”

Caution without proper deliberation is nothing more than indecisiveness for lack of direction.

All seven of the members were in a state of confusion. They had differing opinions about what action to take, and they felt time running out. The leader of the group said, we have to proceed with caution. Then, he asked each individual, in private, to state how they arrived at their conclusion.

Finally, he reconvened the meeting. And he emphatically announced the action that the group would take. The power contained in his pronouncement left no ambiguity about his conviction to that action. Everyone looked at him in amazement. That was due to the respect they had for how he’d come to his decision. They viewed him as being more valuable and powerful than he’d been in the past.

What do you consider before making decisions? And, to what degree does caution play a role in your decision-making process?  The following are ways you can improve the perception of your power and make yourself more valuable to others.

 

Caution Versus Haste:

Depending on the circumstances, making hasty decisions can be beneficial. You can say the same about being overly cautious when making decisions, too. But too much caution can cause an opportunity to dissolve before you have the chance to address it. While being hasty can vanish future opportunities that never materialize because of your current haste.

If you have to make impactful choices that will occur in the future, prepare for them sooner than later. Consult knowledge holders that can give sage advice. From that, adopt the most beneficial direction. Then, allow your thoughts to simmer into a more cohesive form of logic. That will dampen emotions from hijacking your thought process.

 

Seeking Advice – Setting The Stage:

When seeking advice, let those that offer an opinion know that you may not wholly agree with their assessment. And, inform them that their information will have an impact on the final decision. Doing that will make them feel valued.

By framing how you’ll use their input, you set expectations. And, when you set expectations, you shape the boundaries for what might occur. When you do that, it disallows others from legitimately stating they thought something else would happen.

 

People want you to listen to them – hear them. Let them speak. They’ll perceive themselves as possessing power because they’ll think you thought enough to solicit their opinion. That’ll enhance the value they have of you.

Thus, by seeking their advice, you’ll increase their perspective of the value you have for them, which will bestow that power back to you. It becomes a completed circle. By making others feel good, they’ll feel good about being a source of value.

Caution – be mindful that people view environments based on their outlook. And that will shade how they see the world and the opinions they have. Those variables will impact their thoughts and suggestions.

 

What does this have to do with negotiations?

 

First, you have to have a firm understanding of the problem you’re addressing. That means not miscommunicating per how the other negotiator views the situation. As mentioned earlier, you should seek input from those that may add value to the final solution or outcome. When negotiating, that includes the other negotiator, too.

When seeking the process that led to his decisions, understand the mindset that developed those conclusions. If possible, discover his advisors and their mindset, too. Also, assess how you might play to their vanities if they exist. Everyone wants to feel valued. That leads them to believe their more powerful. As it serves your purpose, enhance their feeling by seeking their input. If getting what you want in the negotiation is essential to you, doing that will aid you in achieving a successful negotiation outcome … and everything will be right with the world.

 

Remember, you’re always negotiating!

 

Listen to Greg’s podcast at https://anchor.fm/themasternegotiator

 

After reading this article, what are you thinking? I’d like to know. Reach me at Greg@TheMasterNegotiator.com

 

To receive Greg’s free “Negotiation Tip of the Week” and the “Sunday Negotiation Insight” click here http://www.themasternegotiator.com/greg-williams/

 

#Caution #Power #Powerful #Valuable #Negotiate #Negotiator #Business #SmallBusiness #Negotiation #NegotiatingWithABully #Power #Perception #emotionalcontrol #relationships #HowToNegotiateBetter #CSuite #TheMasterNegotiator #ControlEmotions #GregWilliams #Success

 

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Body Language Entrepreneurship Human Resources Management Marketing Negotiations Sales Skills Women In Business

“How To Be More Powerful Through Body Language” – Negotiation Tip of the Week

 

“Power is exposed through body language. But only to the degree, you expose gestures correctly.” -Greg Williams, The Master Negotiator & Body Language Expert (Click to Tweet)

 

Click here to get the book!

 

“How To Be More Powerful Through Body Language”

 

As he walked into the room, his body language said, I’ve arrived – hear the trumpets roar. Everyone turned and looked at him. His gaping stride gave the appearance of him gliding around the room.

Yes, he exuded confidence. He displayed it through his bright-broad smile, shoulders held back, and head held high. And then it happened! He began to speak. Some in attendance later said, his voice was like an angelic choir singing in perfect harmony. And his body language gestures and words were in perfect alignment. Attendees erupted with an outpouring of emotions. They couldn’t contain themselves. Yes – he oozed power. Others wanted to get closer to touch his hand, his jacket, or to receive recognition from him.

So, what did he do to cast such a powerful image? Several factors added to his veneer. After observing and incorporating the following body language gestures, others will perceive you as a power source too.

 

Indecision:

Some people enter environments and appear caught in a vortex of uncertainty. They show it through their body language first without ever uttering a word.

To portray confidence, never compress your body into itself (e.g., shoulders slumped, eyes cast downward to the floor, slow pace when walking). Such gestures message others that you lack depth and self-assuredness. That demeanor would be beneficial if you wish to convey a lack of assuredness to your negotiation opponent. And that role would have to be in alignment with your strategy for the negotiation.

 

Vulnerability:

Do you know when you feel most vulnerable? It’s worth noting. Because when you sense exposure, you’ll display nonverbal behavior that shows in your body language. When you feel threatened, assess its source.

If you know you’ll enter into an environment that may cause you angst, plan the nonverbal gestures you’ll invoke to enhance your persona. Do so to emit confidence. As an example, you might consider smiling more than you usually do, be more open to being engaged and engaging in conversations, and speaking more while using hand gestures to highlight your words. Casting such an image will make you appear to possess more confidence. It will also serve as a deterrent to those who would challenge you if you seemed to be weak.

 

Body Language Gestures To Observe:

  • Smile – People that smile, at the appropriate time, display a lack of concern about their wellbeing. This gesture also suggests that the person is open and approachable. When someone flashes a smile during times of adversity, it can cause a potential threat barer to question his intent. He’ll wonder why you’re not displaying fear.

 

  • Walking Stride – People walking at a brisk pace with a wide gap indicate that they’re ‘on the move.’ They have a destination in mind. Contrast this against the individual that shuffles upon a path. The signal is, they’re not in a hurry. Use the appropriate pace for the image you want to send.

 

  • Hand Movement – Like other body language movement, hands should be synchronized with the words pronounced. But, someone’s hand motions can occur a moment or two before their words. Hand movement can also indicate the beginning of aggression (e.g., closing into fists and opening again). Thus, to show you’re not afraid, do so by displaying palms up. To add to the display, splay your fingers too.

 

  • Pace of Speech – Nervous People tend to talk too fast and too much. Thus, you can use this act to gauge how calm someone is. And, to convey more power when you speak, do so at a pace associated with what the listener perceives as someone exerting influence.

 

Whatever the environment you’re in, by controlling your body language and observing that of others, you can become better perceived as being more powerful. Therefore, once you master the techniques mentioned, the perception of your power will become heightened … and everything will be right with the world.

 

Remember, you’re always negotiating!

 

Listen to Greg’s podcast at https://anchor.fm/themasternegotiator

 

After reading this article, what are you thinking? I’d like to know. Reach me at Greg@TheMasterNegotiator.com

 

To receive Greg’s free “Negotiation Tip of the Week” and the “Sunday Negotiation Insight” click here http://www.themasternegotiator.com/greg-williams/

 

 

#BodyLanguage #Nonverbal #Negotiate #Business #SmallBusiness #Negotiation #Negotiator #NegotiatingWithABully #Power #Perception #emotionalcontrol #relationships #BodyLanguageExpert #HowToNegotiateBetter #CSuite #TheMasterNegotiator #ControlEmotions #GregWilliams #success

 

 

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Entrepreneurship Human Resources Management Negotiations Sales Skills Women In Business

“Never Let Good Stop You From Being Amazing” – Negotiation Insight

“Never stop at ‘good enough.’ If you do, you’ll never know how close you are to becoming amazing!” – Greg Williams, The Master Negotiator & Body Language Expert (Click to Tweet)

 

Click here to get the book!

“Never Let Good Stop You From Being Amazing”

He was the number one problem solver in his company. And he’d been working for days in solitude to find a solution to the latest challenge. Finally, after laboring in thoughts for hours without a break, he felt his thoughts circling. He said this is going nowhere. I’m like a dog chasing its tail. One of these thoughts will have to be good enough. I can’t do any better. With that, he stopped thinking. Good enough had prevented him from being amazing.

You can be confronted by several challenges that occur in the future when you stop at good. The biggest one is, you’ll never get better. And not getting better will prevent you from becoming amazing. Your mental state of mind will say, you’ve settled for mediocrity in the past, do it this time, too. That thought may not be an outward expression. But it will be the signal from your subconscious mind that will stop you from reaching your full potential and higher goals.

 

The following are three ways you can move past good and become amazing.

 

  1. Know your peak times.

    • Everyone has different times in the day when they’re mentally more alert. Thoughts seem to flow through them like a flowing fountain. If you know when that time occurs for you, attempt to be your most creative during those times. To enhance your thinking process, eliminate all obstacles that might intrude on what might be your state of zen. By removing distractions, you’ll ensure that you stay in that state longer. And your creativity will be extended.

 

  1. Be aware of when you’re under pressure or stress.

    • Most people don’t perform well under pressure. And the more it exists, the more likely you are to make mistakes. That can lead to stress. Then, you begin to fight a vicious cycle of tension, which leads to stress, which increases the pressure. When you experience the weight of undue burdens or anxiety, it’s time to stop. You won’t do yourself much good if you continue to burn your brain cells. All you’ll be doing is grinding your mind to a slow halt.

 

    • Don’t beat yourself up. That’ll only hamper your thinking process. Sometimes, amid frustration, you may begin to demean yourself. Don’t do it. Resist saying things like, I’m so stupid. I knew I was too dumb to do this. First, your subconscious hears what you think, even if you don’t say it out loud. And, your subconscious will attempt to create the reality that you state to be your belief. Thus, be cautious about what you say and what you think when you address a situation. If you believe you’re not good enough to conquer or complete a task, you’ll never get to the point of where amazing resides.

 

  1. Know where help is and how to use it.

    • Get the thoughts of others to assist you with your thinking. When two people consider how to solve a problem, they create different ideas than if one was doing so. Thus, when you find yourself challenged by the absence of ideas, ask others to join you. Just make sure that you extend invitations to those that will add to your thoughts and not distract from them.

 

What does this have to do with negotiations?

 

Some people negotiate as a team because they realize that there are more significant opportunities that might otherwise go unobtained. In so doing, they enhance the probability of an amazing outcome and not one that’s just good.

If you consider how you might turn a good negotiation into an amazing one before you enter into it, that singular act will put you on the road to an incredible outcome. From there, you can enhance the process. Just incorporate what I mentioned in steps 1, 2, and 3 … and everything will be right with the world.

 

Remember, you’re always negotiating!

 

Listen to Greg’s podcast at https://anchor.fm/themasternegotiator

 

After reading this article, what are you thinking? I’d like to know. Reach me at Greg@TheMasterNegotiator.com

 

To receive Greg’s free “Negotiation Tip of the Week” and the “Sunday Negotiation Insight” click here http://www.themasternegotiator.com/greg-williams/

 

#Negotiate #Negotiator #Business #Progress #SmallBusiness #Negotiation #NegotiatingWithABully #Power #Perception #emotionalcontrol #relationships #HowToNegotiateBetter #CSuite #TheMasterNegotiator #ControlEmotions #GregWilliams #Success

 

 

 

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Best Practices Entrepreneurship Human Resources Management Marketing Negotiations Sales Skills Women In Business

“You Need to Stop Stupid Bad Decisions Now” – Negotiation Insight

“Bad decisions can lead to bad outcomes. Stupid decisions can make bad outcomes worse.” -Greg Williams, The Master Negotiator & Body Language Expert (Click to Tweet)

 

Click here to get the book!

“You Need to Stop Stupid Bad Decisions Now”

He had a crucial meeting at 9 a.m. the following day. It was with his company’s largest client. Many months had gone into the preparation of what would be the biggest deal the company had ever had. And everyone was counting on him to land that big deal.

So why do you think he allowed his so-called friends to talk him into going out the night before the big meeting? He knew what was at stake the next morning. They asked him to have just one drink. One drink turned into two, and two turned into nine. Finally, being inebriated, he said to his friends, I must go. I must be ready for that big meeting tomorrow. By the time he got home and went to sleep, it was 2:47 a.m. When he awoke, it was 11:09 a.m. He missed the meeting. He also lost what had up until then been a good career – because he got fired!

Has anything like that ever happened to you? Your so-called friends, instead of supporting you, distracted you from a goal. Maybe it wasn’t to the degree of what occurred in the story. In that case, the decision to go out the night before the big meeting wasn’t just a wrong decision – it was stupid! More than likely, you’ve made stupid decisions too. So why do you allow that to happen? There are several reasons. The following are some of them and how to protect yourself from falling prey.

 

Friends Versus Associates:

Be careful with whom you surround yourself. And don’t associate with people that work against your goals. Understand the value of real friends. They help protect you from harm. And they support your ambitions.

Associates, on the other hand, are people that may be close to you – but they’re usually individuals that care more about their self-interest than yours. They may not share your goals or outlook that you possess.

Here’s the catch, friends can lead you into bad decisions. If they do so once, you may consider forgiving them. If they do so frequently, move them out of the friend category. And ultimately you might consider moving them out of your life.

Whatever label you assign to those that are friends versus associates, be mindful of who you let into the friend category. Those individuals will have a more significant impact on your life.

 

Strong And Discipline:

There is a strength of mind and a mind that’s disciplined. You more than likely possess either depending on what you’re contemplating. But when confronted with decisions of significance, you need to combine those two forces.

When you know you have a lot riding on the outcome of a decision, consider the consequences of not being able to perform at your best. If that doesn’t prove to be substantial enough leverage, think what you might lose. Most people have a greater fear of loss than they do for the power of additional gain.

To ascend to higher heights, you must possess an attitude that states, no one will stop you. Then, commit to yourself to stop making stupid decisions. Once fortified by that belief, you’ll become empowered. That’s when you’ll possess the ability to achieve more consistently. That’ll also be the time when you stop making stupid bad decisions … and everything will be right with the world.

 

What does this have to do with negotiations?

 

Everyone makes bad decisions sometimes. It may be due to erroneous information, fear of not wanting to confront a situation boldly, or misperceiving the severity of it. Regardless of the reason, when you know you can avoid turning a bad mistake into a stupid one, don’t turn it into one.

In a negotiation, the more time you spend in it, the higher the chance to make bad decisions. Most negotiators want to see a bargaining session to its conclusion. That leaves them vulnerable to turning a wrong decision into a stupid one.

First, be alert to how you’re making decisions when you negotiate. If you feel pressure leading the choices you make, view that as a warning signal. It’ll be the alarm that alerts you to the possible doorway opening that leads to worse decisions.

 

 

Remember, you’re always negotiating!

 

Listen to Greg’s podcast at https://anchor.fm/themasternegotiator

 

After reading this article, what are you thinking? I’d like to know. Reach me at Greg@TheMasterNegotiator.com

 

To receive Greg’s free “Negotiation Tip of the Week” and the “Sunday Negotiation Insight” click here http://www.themasternegotiator.com/greg-williams/

 

#Decision #Negotiate #Negotiator #Business #Progress #SmallBusiness #Negotiation #NegotiatingWithABully #Power #Perception #emotionalcontrol #relationships #HowToNegotiateBetter #CSuite #TheMasterNegotiator #ControlEmotions #GregWilliams #Success

 

 

Categories
Entrepreneurship Management Marketing Negotiations Operations Sales Skills Women In Business

“For Greater Success Women Need To Be Better Negotiators” – Negotiation Tip of the Week

“Success can be seen in degrees – but only to the degree that you observe it.” -Greg Williams, The Master Negotiator & Body Language Expert (Click to Tweet)

 

Click here to get the book!

“For Greater Success, Women Need To Be Better Negotiators”

 

People that negotiate better than others tend to have greater success in life. That’s true to a point. Because, if a man and a woman have equal skills as a negotiator, in general, women tend to get the shorter outcome. For that reason, women need to be even better negotiators.

 

… I asked what challenges she has when negotiating. She said, “none – I never have anything to negotiate.” After I probed by saying, never? She, replied, “I took my brother once to help me negotiate the purchase of my car. I figured the dealer would take advantage of a woman alone. But my brother wasn’t any good. He just said yes to everything the dealer said. He didn’t know anything about negotiations. I might as well be alone.”

 

Negotiation Awareness:

Most people don’t realize when they’re negotiating. Negotiation occurs when you’re attempting to achieve an outcome. Anytime you’re trying to get someone to embrace your beliefs – you’re negotiating. Some consider that influencing. But in reality, it’s a negotiation.

As you’re most likely aware, my motto is, “You’re always negotiating.” That means, even when you’re engaged in the influence process, you’ve most likely had prior interactions that shape how you address someone. Those previous interactions were negotiations. You exchanged in the give-and-take process that’s influencing how you currently interact with someone of likemindedness or appearance.

That’s important for women to remember when they’re negotiating. If they possess a shackled mindset, they’ll be less efficient when negotiating. Instead, women must look at the situation and think, I’m free to be who I am. My past is not my present. And I will not allow old thoughts that hindered my progress from slowing me down. I will become stronger and move more boldly towards my future. Then, learn more about how to become a better negotiator.

 

Know Your Assets:

There were several factors about negotiations that the lady I was speaking with didn’t recognize.

  • She didn’t recognize that she’s continuously negotiating. That means being aware of where one action will lead and how it will impact the next step. Planning your steps will give you insights into what you’ll need as you engage them.

 

  • Since she thought she never negotiated, there were no contingency plans for situations she might encounter. Always plan how you’ll act and react before entering into situations. Women should consider how their gender might cause others to treat them. The more import the outcome, the more one should plan.

 

  • Her brother was an asset. His presence gave her unforeseen leverage. But since she didn’t know how to use it, she forewent that advantage. Sometimes, having the right person with you in a negotiation adds value to your effort. As a woman, consider how you might employ seen and unseen leverage in your negotiations.

 

  • When negotiating in what might be an awkward situation, consider allies to enlist to strengthen your position. Look for those that have skills that will offset those of the other negotiator.

 

Know Your Negotiation Counterpart:

  • Negotiators have different styles of negotiating. And some have differing thoughts about negotiating against women. To understand the type of negotiator you’re dealing with understand their mind.

 

  • Women have built-in advantages in most societies. And that’s their gender. In general, most men don’t think women can negotiate effectively. A woman can make that ill-thought a man’s peril. And that’s the hidden advantage. Women can take advantage of men’s perception by luring male counterparts into negotiation traps. Then, she can spring it before he realizes he’s trapped.

 

  • Some women are relieved when they negotiate against another woman. Don’t fall prey to this thought. As a woman, it can be tougher negotiating with some women than some men. Some women believe they have to be tough to be respected. And they won’t cut you slack because you’re the same gender.

 

Mock Negotiations:

Before engaging in what might be a tough negotiation, practice. Do so in mock negotiations. Everyone can benefit from them. But women can gain more enormous benefits by practicing with male counterparts that might act like those that she’ll face at the negotiation table.

Never discount the value of practicing. And never neglect the importance of mock negotiations. They can simulate real-life reality before it becomes that.

 

Conclusion:

The lady with whom I spoke had a commonality with other women about negotiations. Some either fail to even recognize with they’re negotiating, or they ratchet down their negotiation efforts out of fear. In either case, they shortchange themselves. They also forgo opportunities that could bring benefits for those that are dearest.

The question becomes, as a woman, is being a better negotiator worth the effort that it’ll take to become more successful? Others are depending on you! Commit today to enhance your negotiation skills … and everything will be right with the world.

 

Remember, you’re always negotiating!

 

Listen to Greg’s podcast at https://anchor.fm/themasternegotiator

 

After reading this article, what are you thinking? I’d really like to know. Reach me at Greg@TheMasterNegotiator.com

  

To receive Greg’s free “Negotiation Tip of the Week” and the “Sunday Negotiation Insight” click here http://www.themasternegotiator.com/greg-williams/

 

#women #success #mistakes #Negotiate #Business #Progress #SmallBusiness #Negotiation #Negotiator #NegotiatingWithABully #Power #Perception #emotionalcontrol #relationships #BodyLanguageExpert #HowToNegotiateBetter #CSuite #TheMasterNegotiator #ControlEmotions #GregWilliams #success

 

 

Categories
Body Language Entrepreneurship Human Resources Investing Management Negotiations Sales Skills Women In Business

“Here Is What You Need To Know To Win More Negotiations” – Negotiation Tip of the Week

 

 

“To win more, you must know more about how to win.” -Greg Williams, The Master Negotiator & Body Language Expert (Click to Tweet)

 

 

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“Here Is What You Need To Know To Win More Negotiations”

He entered the negotiation completely unprepared. And he jumped at the first offer the other negotiator made. After they departed the negotiator that had extended the offer said to a cohort, I wish all of my negotiations were that easy. That guy had no negotiation skills.

Hopefully, no one will ever say that about you. Implement the following steps in your negotiations, and you’ll decrease that probability.

 

Planning Stage:

  • Identify what a winning outcome is for you and the other negotiator.
  • Take into account the resources you and the other negotiator will have to enhance your efforts. Those resources might consist of other people at the negotiation table and some that are not.
  • Determine what either of you might do to achieve that outcome.
  • Assess what might hamper the outcome you’d like.
  • Identify the body language gestures you’ll note to assess when the other negotiator is becoming exasperated. Set the baseline for those gestures by observing how he acts when he’s calm.

 

Other Influencing Factors:

  • Know the outside sources of power that might influence the other negotiator.
  • For more considerable influence, understand the way he thinks and the motives that drive his actions.
  • Know your pressure points and those of your opponent. You can gain influence by applying pressure on those not at the negotiation table – leverage that. Remember, the other negotiator can do the same to you. To decrease that probability, minimize those that may expose your vulnerabilities. Doing so will make you less susceptible to pressure.
  • Know how many phases there may be in the negotiation. If the other negotiator is the first of many that you’ll be negotiating against, he may be attempting to gain insight into your strategy. Then, when you think you’ve reached an agreeable outcome, he’s removed. And his team installs someone else. That’s the beginning of the next phase of the talks. That can occur throughout many stages. Be prepared for it.
  • Recognize when you’re in a zone – everything is going right. Also, be aware when things are misaligned. When that occurs, stop the negotiation. Take a break an assess what’s happening. Once refreshed, re-engage.

 

Read Body Language:

  • Gather nonverbal queues that reveal hidden thoughts.
  • Eyes – What can you glean from someone’s eyes? You can gain insight into their demeanor, the degree of respect they have for you and themselves. And you can note when they become uneasy about an offer. To record such occurrences, observe the eye movement when engaged in regular exchanges. Then, as things intensify, note the quickening pace of the eye movement, the direction up or down in which is glanced. Those movements will signal uncomfortableness. Take note when sensing that and be prepared to take action.
  • Hands – When people speak, it’s natural to use hand gestures. As you progress in the negotiation, note the degree your opponent alters those gestures. There’s value in noting the difference between him saying, and we’re this close to a successful deal while holding his thumb and forefinger a quarter of an inch apart, versus two inches. He’s displaying his measurement to how close he thinks you are to closing the deal.
  • Speech patterns – Words convey thoughts. And specific words have more meaning than others. Thus, lend attention to the words used and their pronouncement when someone extends an offer. As an example, if someone were to say in a robust intonation, that’s my best deal, take it or leave it. They’d sound more convincing than if they stated it in a weaker tone and with their head bowed. Gain additional information by listening and observing.

 

Exit Strategies:

  • Have clearly defined points indicating when it’s time to exit the negotiation. Establish them during your planning session.
  • Allow the other negotiator points to exit without losing face.
  • Assess the degree a winning outcome has changed as you’ve negotiated. If it’s altered drastically, consider postponing it.

 

Many factors influence the flow and outcome of a negotiation. The better prepared you are for what might occur, the better your chances to control the factors that determine the outcome. Having more control means, you should be able to keep the other negotiator happy with what he receives, while you obtain what you seek. The strategies mentioned will help you do just that. They’ll assist you in achieving your goals … and everything will be right with the world.

 

Remember, you’re always negotiating!

 

Listen to Greg’s podcast at https://anchor.fm/themasternegotiator

 

After reading this article, what are you thinking? I’d really like to know. Reach me at Greg@TheMasterNegotiator.com

 

To receive Greg’s free “Negotiation Tip of the Week” and the “Sunday Negotiation Insight” click here http://www.themasternegotiator.com/greg-williams/

 

 

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5G Entrepreneurs Creating Billion-Dollar Businesses

Within the next five years…

New multibillion-dollar businesses will appear that didn’t exist before due to 5G wireless technology. Because of this, many industries will either be agile, reacting to an ever-increasing number of 5G innovators disrupting their industry, or they will be anticipatory innovators and use the predictability of 5G capabilities to become the disruptor.

The first generation (1G) of wireless came with the introduction of cell phones constrained to phone calls and high-level executives. The second-generation (2G) gave us better call quality for wireless phones and offered a new capability for text messaging via SMS. The third-generation (3G) facilitated mobile internet browsing and early video calling.

Most recently, 4G brought us useful multimedia networked computers with media-rich streaming applications like Snapchat, Instagram, Facebook, Netflix, and more.

Up next is 5G.

This generation of wireless technology is already being deployed in major cities in the U.S. and other countries. Qualcomm, Ericsson, and Broadcom, as well as network providers AT&T, Sprint, and Verizon, are all putting in maximum effort, with mobile device manufacturers starting to launch their first 5G-enabled devices.

While consumers have become jaded to the 5G terms as seen in commercials, there are many consumer and business implementations of 5G to be excited about. Once deployed and fully operational, 5G would essentially be the solution to deliver complete digital connectivity from the tip of the carrier network and essentially be the death of cables in homes and offices alike.

As it stands today, 5G would function as a set of simultaneous revolutions, all of which must function without any trouble whatsoever, in order to provide the speed and connectivity it boasts. Some hiccups actually go beyond technological functionality and spill into business and social conflicts:

  • Unified Carriers. 5G wireless would essentially place companies like AT&T, Verizon, and the combined T-Mobile and Sprint in competition against Comcast and Charter Communications for services. 
  • Remade Landscapes. 5G allows for smaller transmitters that consume lower power, with smaller 5G transmitters covering much smaller service areas than those typical 4G towers. A carrier would need about four hundred times more than we currently have, camouflaged in urban areas. 
  • Restructured Global Technology Economy. Upon implementing 5G, areas such as Scandinavia where Nokia and Ericsson reside would become the primary hub for telecommunications, and China Mobile and Huawei are jointly responsible for the architecture of 5G, making China more powerful in the data world than the U.S.

The cost is of most concern in many cases. Prices for service would most likely start out pretty high compared to where we are now, covering the costs to implement the technology.

In several articles of mine, I’ve called on anticipatory businesses and individuals to pay attention to the Hard Trends shaping the future both inside and outside of their industries, and the digital disruptors that may affect them directly or indirectly. Implementation of 5G would certainly jump-start those disruptions.

The following are perfect examples of technology-driven changes I’ve discussed in previous articles and their correlation to 5G technology:

  • Vehicle-to-Vehicle Communications and Driverless Automobiles. 5G will enable Vehicle-to-Vehicle (V2V) communication, using the low latency of 5G wireless networking, allowing each vehicle to know exactly what all the other vehicles are doing around it.
  • Virtual Reality (VR) and Augmented Reality (AR). Ultra-fast connectivity and synchronicity are important for the user experience, as video communication within corporations will be meshing with VR as remote employees take virtual tours of a manufacturing plant with individuals who are physically there. In the AR world, the very infrastructure of AR glasses and other AR technology is contingent on high-speed connectivity with the amount of data present.
  • Cloud Computing. 5G wireless has the potential for distributed cloud computing services, creating near real-time experiences with edge computing that are much more engaging to users than Amazon, Google, or Microsoft are today.
  • Internet of Things (IoT). Everything from kitchen appliances to parking meters can all be made easier to produce, easier to control, and more connected than ever before. 5G transmitters will become IoT hubs, acting as real-time service hubs for all the households in their specific coverage areas.
  • Healthcare. The availability of low-latency connectivity in extremely remote locations such as Mississippi, where trials of 5G connectivity are implemented, would connect individuals to remote medical professionals for information.

By being anticipatory, many telecommunication providers are pre-solving problems with 5G before they occur by way of moving customers into a 5G business track before most true 5G services exist. It is the perfect time for you and your organization to anticipate what’s to come, and more importantly, what is to be affected by 5G in your industry. By paying attention to the Hard Trends shaping the future, you can stay ahead of the curve to avoid falling behind.

To be certain of the Hard Trends shaping your future, get a copy of my latest book The Anticipatory Organization – I have a special offer for you!

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Auto Insurance Industry: Disrupted or Disruptor?

Today, we have fully electric vehicles with AI-enabled semi-autonomous features, as well as fully autonomous vehicle applications. But how has this affected insurance premiums, and will those changes deter you from buying a specific “vehicle of the future”?

Presently, most vehicles still put you in the driver’s seat and in control, leaving your insurance unaffected. But now that we have more autonomous features than ever to make the roads safer, insurance is changing.

Disruptive innovator Elon Musk and Tesla have been in the limelight for good and bad reasons in this space. The good being a computerized system more adept and attentive than human beings, but the bad is that initial versions of these features have been limited. Couple that with the fact that there are currently fewer Tesla automobiles on highways than Fords or Chevys, many buying a Tesla will quickly notice their insurance premiums skyrocket.

Auto Insurance Is Changing

For example, entrepreneur Dan Peate, who founded the group health insurance provider Hixme, was deterred from getting himself a Tesla Model X after he discovered that his premiums would accelerate to roughly $10,000 a year. Why should the price vary so much, especially since semi-autonomous features are specifically manufactured to be safer on the roads? If you find yourself pondering this as well, you are definitely identifying the Hard Trend that more semi-autonomous and autonomous vehicles will emerge every year.

Dan Peate identified this Hard Trend and became more anticipatory in his thinking, moving to start a wave of disruption from within the insurance industry. He founded Avinew, a new insurance company that monitors drivers’ use of autonomous features on cars and determines insurance premium discounts based on how and when autonomous features are used.

Avinew has agreements with most manufacturers and customers, allowing it to access driving data in real time and utilizing the data gathered to cut insurance premiums, rather than after accidents occur.

Underwriters and actuaries base insurance prices on the type of risk, and oftentimes they charge more due to not having enough data, as the risk is the unknown and not that the vehicle puts you in danger.

With the interconnectivity of the world today, change is in motion. Policyholders have a more dynamic and interactive relationship with insurers, and much like decentralized currency, have more accurate accounts of transactions. In this case, the frequency of usage of autonomous and semi-autonomous features eliminates frivolous insurance costs.

Some insurers call this an existential crisis, but it is actually a chance for entrepreneurs to turn disruption and change into opportunity and advantage by learning to be anticipatory.

Research conducted at the Stevens Institute of Technology in New Jersey indicates that premiums could drop 12.5 percent by 2035 with this new wave of auto disruption, and that product lines centered around autonomous features will offset some of the loss, but the gains will remain far behind.

Forecasts like this might make the insurance industry feel like it has plenty of time. After all, that same research above estimates that by 2035, there will still only be 23 million autonomous vehicles on American roads, which is less than 10 percent of today’s total. The problem is they fail to use the Both/And principle, one I have taught for decades that aided me in maintaining a high level of forecasting accuracy. Researchers in the auto industry fall into the trap of thinking future vehicles will either be fully autonomous or not autonomous at all (Either/Or thinking).

Higher Risk?

The future fact is that fully autonomous vehicles will be higher risk due to potential hacking and technology failure issues than semi-autonomous vehicles, so we will see rapid growth in semi-autonomous cars as well as older cars being fitted with semi-autonomous crash-avoidance systems. Fully autonomous vehicles will increase in areas where their use is less risky. At any rate, the numbers of vehicles with semi-autonomous and fully autonomous capabilities will grow far faster than most are projecting.

The insurance industry must move on this faster than projected or be disrupted by anticipatory outsiders. Insurance is needed, but the risk is shifting to vehicle manufacturers, software providers, and tech component system providers. Following this shift to find opportunity will be a key to growth in the years ahead. If the risk is less human and more systemic, said risk becomes systematic and more predictable and preventable.

One way an entrepreneur could look at this and anticipate what is to come is by paying less attention to what Dan Peate and Avinew are currently doing, and focus on what will disrupt them in the coming years. There are individual opportunities for existing insurance companies to anticipate, adapt and grow, or stagnate and fail. The good news is that by using the Hard Trend Methodology, you have a choice.

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Do you have a compelling (and brief!) Unique Value Proposition statement?

In the corporate space, there is a finite time – whether in-person, by email or phone – to make the right impression the first time.

However, many freelance executives, consultants, small business owners, and sales professionals miss the boat when crafting an irresistible Unique Value Proposition statement (UVP).

Here’s why.

There is an amazing vast array of talent across every industry vertical. These people have drive and determination and have usually decades of experience in their field.

Yet most of them struggle to articulate the brilliance of what they do, and what they offer.

I get that. And I realize that marketing may not be their strength.

Can you relate?

To help you get focused and work efficiently, I’m sharing a proven 5-step process that I use in my own work and with my coaching clients.

5 key components of creating an impactful UVP

Be prepared to dig deep and work methodically on the following questions so you feel very solid around every one of them.

  • Who is your target market?
  • What burning needs, pain points or challenges do you address?
  • What is unique and compelling about your offerings?
  • How are you better and different from the rest?
  • What benefits and results will clients experience?

The next step is to distill the best and most resonant elements of your brainstorming into a concise, thoughtful, compelling (and brief!) paragraph using the preliminary format below:

“I help/work with ______who want to ______and ________so that _______.”

Using this statement as a guide helps take the guesswork out of what to say and how to position yourself so that your message is succinct, crisp, addresses a critical challenge or need, and is easily understood. Same applies whether you’re an IT or AI consultant VP of Sales or a lawyer wanting to offer corporate workshops.

Articulating your UVP effectively is one of the TOP keys to your success.

Do it right, and you’ll get corporate decision-makers to sit up, take notice and want to explore doing business with you.

Interested in more proven strategies for approaching corporate prospects?

Download my complimentary special report 6 Powerful and Proven Steps to Get Meetings with Corporate Decision Makers and Land Lucrative Corporate Contracts.

© Kim Chernecki, Founder and CEO of Freedom Street and Creator of the Land Corporate Contracts Fast-Track System.