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Best Practices Growth Management Personal Development

Want Team Engagement? Adopt an Attitude of Gratitude

Thanksgiving is a celebration of gratitude. The first Thanksgiving was celebrated in honor of the harvest, giving thanks for the fruits of our labor and to Mother Earth. These days, many people take the opportunity to express their gratitude in different areas of their lives. The expression of gratitude during the holidays gives this time a year a festive feeling. But should gratitude only be celebrated during the holiday season?

Gratitude is defined as “A feeling or attitude in acknowledgment of a benefit that one has received or will receive”. While gratitude is an inner feeling, thankfulness is the response and the outer expression of that feeling.

How does gratitude affect us?

I remember as a child growing up overseas, the surprised looks I got from some of my friends for thanking the bus driver when he took my money for the bus ticket, apparently, they were not used to hearing someone saying a thank you to a driver. All I knew at the time was that the driver was happy and so was I. Gratitude’s reach carries far beyond the simple act of saying “Thank You”. It can have physical emotional and social effects.

How many of you were raised to be polite and say thank you when someone makes a nice gesture towards you?  Saying thank you is a common social practice that acknowledges acts of kindness, at times it might even put an unexpected smile on one’s face. How can gratitude magnify your leadership and enhance your business?

If you are looking to build a High-Performance team that is dedicated to the company, use gratitude and appreciation in your business and watch your team members respond. Expressing gratitude make the recipient feel valued, appreciated and validated as a result, the brain releases Oxytocin, a happy Hormone. People tend to repeat the same behavior to continue to get acknowledged and the cycle of feeling good. Gratitude therefore ultimately motivates human performance.

Are you ready to implement?

Here are some simple ways to express gratitude in your company:

Deskside Acknowledgement

Engage the management in showing appreciation to the team members on a regular basis through MBWA- Management by Walking Around. Depending on the size of the company and the team have your leadership-managers/supervisors/team leads walk around and make connections yet, without hovering or micromanaging. You can do this on a daily or weekly basis. Instead of looking for issues or problems have them notice even the little things that seem simple to them. When someone is showing they are making efforts, don’t wait to let them know their efforts are appreciated. Be timely, be specific and reinforce the good work so they know what they’ve done right. Immediate acknowledgment will go a long way and will increase your value as an attentive leader.

Hold an offsite Team Appreciation Day

While many companies have Appreciation Day, some are tied to their leadership or company development days. Think of something unexpected that you can offer that shows you value the team and their work.  Here are a few unique ideas that I have seen companies. One company had taken their entire team to Disneyland, all expenses paid. (of course, it all depends on the size of the company.  Another company offered a SPA Day to everyone. A third company sent the team members and their spouses to dinner and a concert. Aside from an annual event, you can host monthly lunches in between.

Such activities will increase morale and enhance team motivation.

Creating an Ongoing Gratitude program:

1. Survey the team members and find out what they need. While some people are comfortable being acknowledged in public, others might prefer staying out of the spotlight. Make sure you know how to individualized the appreciation

2. Develop different methods of showing appreciation using the following modalities: Verbal acknowledgments such as praise in person or at a meeting. Written acknowledgments such as an email, handwritten note or certificate. Gifts such as store gift cards or actual gifts. In addition things like a designated parking spot for a star employee, coffee/breakfast with the boss, etc.

3. Be sure to also take into account that different generations have different values and appreciate different rewards. From flex time and cash bonuses to professional development and PTO. Match what you offer to their needs, not yours.

Giving thanks for even the little things in life will magnify the good feelings, make your team members feel more alive and connected. Furthermore, living in gratitude can improve the quality of their lives and yours, it supports the immune system as well as improves the quality of our sleep.  Constant gratitude will reduce the incidence of depression and elevate our mood naturally. It will lower blood pressure and reduces aches and pain.

Let’s see, you acknowledge your team, express your gratitude, they, as a result, they are more engaged, they are happier, healthier they perform better. Now your company is more productive which in turn would make you happy and all the more grateful!

Any downside??

I say Let’s Adopt the Attitude of Gratitude, Today!

Dr. Karen Jacobson, a High-Performance Strategist and Speaker; is a former Israeli military commander and competitive ballroom dancer. She is the creator of the High-Performance Triad and author of Power Conversations.  Thru the use of Neuroscience and Emotional Intelligence Dr. Jacobson with leaders on how to develop High-Performance teams in a Multigenerational workforce. For information on speaking and consulting check www.drkarenjacobson.com

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Entrepreneurship Management Skills Women In Business

The “IT Factor” – Do You Have It??

Have you ever seen someone walk into a room and immediately capture everyone’s attention?  Perhaps, it was a business meeting, a networking event or a stage performance.  That person just had such a commanding presence, that you felt drawn into their conversation. That ability to draw people is at times called charisma. In show business and on stage we call the “It factor”, in the business world you call it Executive Presence.

Some say you either have it or you don’t, that you’re born with it. While that might often be the case, I have seen people transform by making changes to their mindset and appearance.  As a result, they changed the way they were seen by others.

Think of your favorite actor, singer or politician. Maybe it’s a leader in your company.  What gives that individual the “It Factor”?

While they may have had the talent they still needed to develop the skillsets.

Here are five things that you can practice in order to increase your own “It factor”

1. Have a made up mind – People are drawn to certainty. After all, every ship needs an anchor. /spending time gaining clarity in what you want. Know what direction you’re moving in. Know your Why, yet, still be open and flexible

2. Be comfortable in your skin – Look the part, express calm energy. Dress for success. Match your company culture with your appearance. Show up clean, groomed, practice good posture, and personal hygiene.

3. Be charismatic – Energy draws people in. If you tend to be more on the quiet side, step out and express more. Practice your communication skills. Exude confidence without arrogance; being a little humble goes a long way.

4. Show genuine interest in others and be approachable, you’re not the only one in the room. Be inclusive and be interested in others and what they have to say. From your handshake and eye contact to your listening skills and body language, be present with others.

5. Know who you are and Be Yourself– people will see a right through you if you’re not authentic. Whether people are aware or not, we all have a “personal radar” and people can often spot when someone is insincere even if they don’t know why they are sensing it.

The more you practice the suggestions above, the more comfortable you will be in your leadership role. As a result, the more your team members will choose to engage with you and seek your guidance.

You will find more tips like the “It Factor” in Dr. Jacobson’s Book “Power Conversations”. For information and to order copies go to https://bit.ly/2tYRo2k

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Best Practices Entrepreneurship Investing Personal Development Women In Business

Are you Financially Healthy? – 7 Simple Action Steps to Beat Financial Stress

While tax season has come and gone, it’s not the only time we deal with financial stress. From budget planning, P&L, and quarterly reports to payroll and accounts receivable financial stress can be a constant throughout the year regardless of the nature or size of your business.

In a recent survey 7 out of 10 people claimed to be stressed about money and debt. Loss of sleep and anxiety are some of the most common health challenges we might experience. A study shows 27% will suffer from ulcers and digestive issues, 44% from migraines, 23% from severe depression and 6% will experience heart attacks.

Chronic stress has caused a rise in healthcare costs only to create further expenses for the individual, increase the debt, leading to more stress thus creating a vicious cycle.

What does a high-performer do to stay healthy? They make sure to cover, business, health habits and mindset. While on the business side, you would consult your CFO and accounting team to provide you the proper financial advice, what do you do to handle those nights your mind is racing?

Here are seven practical health solutions:

1. Create a physical avenue to channel out your stress levels. Exercise is a great way to do that. Walk, hike, run, dance – especially for those with high energy people that need to be active.

2. Need a calming activity? Take a Yoga or Tai Chi class – meditation thru movement, allowing you to focus on your body and your breathing.

3. Create daily quiet time for breath work. Deep breathing delivers oxygen to the muscles allowing toxins to move out and reduce the tension. Breathe in thru your nose to a count of 4 hold for a count of 4 and breathe out through your mouth to a count of 4.

4. Learn to meditate – You don’t need to chant “Om” and sit in silence for an hour “attempting to clear your mind.” I know that is a reason some people tend to shy away from meditation. If you choose, you can follow a guided meditation/relaxation program You can listen to instrumental “New Age” music or just sit in the quiet for 10 minutes a day without distractions focus on your breath, close your eyes if you choose and think of just being in peace. Meditation practiced before bedtime will help you get a better night’s sleep.

5. Eat healthy, balanced nutritional meals, avoid sweets, alcohol, and high carbs – they will add to your stress and to your waist.

6. Drink plenty of water to clear out the toxins in your body.

7. Get self-care – stress affects your health. See a chiropractor, massage therapist or bodyworker regularly to reduce the effects on your nerve system and strengthen your immune system.

Those activities will help reverse the negative physical effects of financial stress in your life.
What about mindset? That’s a story for another time…

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Best Practices Growth Leadership Skills

Three High-Performance Listening Skills Great Leaders Embrace

It was a Friday evening and I was out with a small group of my friends at a Happy Hour. We were all seated around a table sharing stories over drinks and appetizers. Throughout most of the evening, one of the guys in our party was on his cellphone working a real-estate deal and talking to one of his team members who was sitting across the table. Andrew was so involved in his business that he didn’t even lift his head up from the phone but would randomly interject a word in here and there, claiming he was totally present and listening.  Of course until he realized that wasn’t 100% true when his wife had to call his name a couple of times to get his attention for a group picture…

How often have you found yourself in a similar situation?

You were engaged in a conversation and the technology had become a distraction during the conversation especially when attempting to establish rapport with another human being.

“Listening is fundamental in building rapport with others.  We all have bad habits that can cause us to break rapport and lose the connection with the other person.”
  (From Power Conversations Tip #3 I know You Hear Me)

Let’s look at three common habits that cause us to break rapport and find out what to do instead in order to fix them and become more powerful communicators

  • Interrupting the speaker
  • Making up your mind before all the info is presented
  • Showing Impatience when a person speaks at length

Interrupting the speaker

How many times have you found yourself in a conversation where you, or someone else really, really needed to say something right then, right there and it just couldn’t wait until the speaker was done? Most of us were brought up knowing that it’s important to let others finish their thoughts.                   An interruption is saying “what I have to say is more important than what you have to say.” Ultimately saying “I’m more important than you”.  I would venture to say you probably don’t really think that.

If you have something that you have to say and think you might forget, write it down or politely ask the other person to have them remind you to bring up the topic once they are done speaking.  If you or someone you know happens to be a chronic interrupter, have them busy themselves by doing something else instead in order to break the habit.
I once had a client in a training that was a chronic interrupter. Since she was very high energy like a cheerleader, she decided to drink water every time she felt the need to interrupt. Needless to say while she reported to me that the solution worked, she had become very well hydrated…

Making up your mind before all the info is presented

Somewhere along the line you tuned out the speaker and dove into your own thoughts. That’s what we call an internal distraction.  When that happens, you risk missing out on important information and only hearing parts of a discussion which could lead you down the path of wrong conclusions and assumptions. As a result you could end up in conflict and that does not an example of good leadership.

Instead, be sure to remain present the entire time, focus on the speaker, and ask questions to clarify any points that you are unsure about. Whether you are a quick thinker or a slow processor remain engaged, showing the speaker that they are being heard and valued.

Showing Impatience when a person speaks at length

Let’s face it, different people communicate differently.  While some are story tellers who share every little detail, others might be direct, factual and brief.  Often people who are high-performers want the big idea and quick facts and will show impatience when the speaker goes on and on. That might entail looking at your watch, gesturing someone to hurry with hand motions or even at time flat out saying something like “get to the point”.  Those are all rapport breakers that are offensive to the speaker, yet at times we truly want someone to get to the point. How do we convey that without being rude?

Back when I was in private practice and had to take a medical history on all new patients, I would come across the long story tellers. It was common with those who experienced traumatic injuries like a fall or a car accident and were more of the emotional type. While it was important as a doctor to have empathy and understand their emotional and physical distress, all I needed in order to treat them properly were the facts of the accident like speed, directions, and point of impact.

My solution and was to find the right opening, state their name, repeat something they had said and check for accuracy with a yes/no question. I then moved to the next question. Ex. “Harvey, I want to make sure that I got this correctly, you were making a left at the light and a car came from across the intersection and hit your back passenger side? Is that correct? OK. What happened next?”

By using that technique not only will you able to manage the pace of the conversation but you will be actively engaged in listening to the details making the speaker feel heard and valued, which is the goal.

As an active listener you will use different skills to show interest in the speaker and build rapport with them. As a High-Performer leader you will spend more of your time engaged in Active listening.

While Andrew is clearly a hard working individual he could benefit from improved High-Performance Communication skills, specifically Active Listening to make him an even more powerful leader.
What about you??  Are you ready to uplevel your game and improve your communication skills?

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Entrepreneurship Management Women In Business

Putting the R.A.P. in Rapport – Mastering the Art of High Power Communication

Imagine hearing a conversation in a foreign language and immediately being able to understand what is said and communicate effectively in that language. How powerful would that be?  I’ve always had a secret fantasy of being able to do that. One of my favorite fictional characters is Lieutenant Commander Hoshi Sato, the Human Linguist from Star Trek Enterprise whose superpower is her ability to instantly connect with anyone.   I have always wanted to be it just like her.

Granted, speaking Klingon or Vulcan isn’t essential in the business world, or for that matter on planet Earth; yet the gift of being able to communicate effectively with anyone, at any time, in any given situation is extremely valuable.

Whether you have a product or a service, you are in sales. One of the biggest mistakes that people make in offering their products and services is working hard to sell something when there is no need or no perceived value.  When it comes to sales, proper communication is essential and can make all the difference between closing the deal or walking away empty handed.

What if you can look at your sales process in a completely different fashion? What if you were connecting to people and offering them solutions to their pain, suffering, and problems?

Delivering your message is more than just what you say. It is how you say what you say, when you say it, and why you say it and who you are when you deliver your message.

Whether in a one-on-one situation, on a stage or in writing, high power communication is an essential key to High Performance. It is a topic that I review with my clients both in sales and in relationships. Raising the level of your communication will deepen your connection with people and enhance your relationships, leading to higher affinity and increased sales.

Aside from choosing the proper target market, it is essential to make a connection with them. People want to feel valued and appreciated. Who do you do business with? People you like and care about. If you want people to do business with you, wouldn’t it help if they felt that you cared about them?  Show them you care, get to know them a bit, and build rapport.

We all have our own unique way of connecting and building rapport; look at it as your personal “Rap”. Most often it comes naturally and you don’t put much thought behind it. What if you made it intentional in order to uplevel your game and improve your results?

Let’s look at the strategy behind Putting the R.A.P. in Rapport.

R- Relate to Your Audience

A- Active Listening

P- Present Your Solution

R-Relate to Your Audience
 Your physiology and body language can help you make a connection. Keep your body open and your posture nonthreatening, give the other person proper personal space. Help them feel at ease. Remember like attracts like and connects to like.
Pay attention to your voice. Are your tone, volume, and pitch similar to your customer or audience?    How about your energy? Are you excited about making a new connection and the possibility of helping someone without overpowering them?

Are you speaking their language? Are you using terms that they can understand? One of the biggest mistakes is getting too technical by using professional jargon with someone who really doesn’t care.

A- Active Listening
What is behind the words? Are you truly listening to your audience? What are they asking for? Are they hesitant, do they have reservations? Remember, people will buy what they value and what they want, not necessarily what they need. They look for a solution to the problem, a relief for their pain or suffering. Are you listening to them and speaking their language?

Understanding your customers’ primary mode of communication will help you better relate to them. You can figure out their communication mode by listening to the words they use to describe things. People fall into the categories of visual, auditory, and kinesthetic. In other words, some are more comfortable with seeing things, some need to hear things, and some need to feel things. Your primary mode of communication is the language in which you process information and connect to others.

Once you have successfully related to your customer or your audience, and actively listened to their problem, you can move to the third and final step by offering and presenting your solution.

P- Present Your Solution

People want solutions.  They want to know what is in it for them. They want to know that things will work and the problems will be resolved. Push a sale on them, and they will walk the other way. By using high power communication, you can connect with them, listen to them, identify their problem, and offer them a solution that will change their life.
Once the need and value have been established by understanding the problem, offering a solution is an easy process. Wouldn’t you give a fresh towel to someone who’s soaking wet? All they need is to dry off. You wouldn’t want to sell them Cologne, would you?

Effective communication in any situation is a combination of several actions. It is always a matter of having a good R.A.P.  Listening alone won’t build a good dialogue. However, when you listen and truly hear the other person, you have the ability to build better rapport with them. We all have the need to know we have a voice and are being heard. Practice all three aspects of communication and challenge yourself to master them. When you do that, you will build trust and a great following, and you will create loyal customers who will come back for more!

 

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Entrepreneurship Management Personal Development Women In Business

Wonder Woman Seven Super Powers of Leadership

Diana Prince: I used to want to save the world, this beautiful place. But the closer you get, the more you see the great darkness within. I learned this the hard way, a long, long time ago.

Some things never change. At a time where the world is dealing with so much violence and senseless killing, a movie about a super hero reminds us all of what matters. In this case, a female hero who stands in her truth, her courage and conviction – Wonder Woman. Gal Gadot who was a combat instructor in the Israeli Defense Force, (IDF), is a perfect fit to play the role of Diana, the Amazonian Princess.

From her very first words in the opening scene, she drew me in. Perhaps it was my own service the IDF had given me a personal connection to Israeli actress and to the ideas she shared in her character.

At 5’10” she stood out in the crowd, her stature and her presence she embodied physical power and strength of the Iconic DC Comic character, Wonder woman. Yet, that wasn’t the only way she captured the hearts of the people around her. She managed to embody the essence of Diana’s character, captivating and inviting to all those around her.

As a natural born leader she stepped into her role and left all she knew to fight for justice. She is fueled by her courage and driven by a passion that is visible in her Seven Super Powers.

Her Powers serve as fundamental lessons for all leaders

Wonder Woman’s Seven Powers of Leadership

The Power of Self Awareness – Diana knew who she is, knew her purpose and stated it with absolute certainty.
Diana Prince: I am Diana of Themyscira, daughter of Hippolyta, Queen of the Amazons. In the name of all that is good, your wrath upon this world is over.

The Power of Purpose – Diana followed her destiny, embracing the role she was meant to fill.
Diana Prince: It is our sacred duty to defend the world and it is what I am going to do.
The Power of Conviction – Diana Stood up for what she believed was right and was willing to risk everything for her cause.
Queen Hippolyta: If you choose to leave, you may never return.
Diana Prince: Who will I be if I stay?

The Power of Justice – Diana could not stand by idly to watch the injustice and pain that was inflicted on innocent people during the war.
Diana Prince: I cannot stand by while innocent lives are lost!

The Power of Love – Diana lived from a place of love and compassion for people and looked for the best in all humans
Diana Prince: It’s about what you believe. And I believe in love. Only love will truly save the world.

The Power of Humor – Diana is pure and innocent with a refreshing honesty which makes her authentic and brings levity into situations making her likable, mostly seen in her interaction with Steve Trevor.
Diana Prince: What is that?
Steve Trevor: That is a watch.
Diana Prince: What does it do?
Steve Trevor: It tells the time. It tells you when to sleep, to eat…
Diana Prince: That tiny thing tells you what to do?”

Are you ready to step up to the plate? Perhaps, ask yourself the following:
Who are you? What do you stand for? What do you believe? Do you know your purpose? What would you be willing to risk to follow your cause?

Whether fictional or real, powerful leaders are self-aware. They follow their purpose with conviction, standing up for others, protecting the weak and fighting for justice. Their ability to come from love and be playful shows their authenticity and allows people to connect to them.
Like Wonder Woman, great leaders share great wisdom. When mixed with wit and humor will send a message of hope that stands the signs of times.

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Entrepreneurship Management Skills

The High-Performance Reboot – A Modern Day Version of the American Dream

“Be All You Can Be”? Even though that slogan had its limitations, it was used in the Army for over 21 years to inspire young recruits to do their best and be their best at all times.

Truth is that being all you can be is not just for the Army. It is a choice that everyone has in life. It is about how you want to live your life and who you want to be. Be all you can be! – signifies the American dream, a dream that was coined in 1931 by Historian James Truslow Adams:

“…The American Dream… in which each man and each woman shall be able to attain to the fullest stature of which they are innately capable.”

Each man and woman would have the opportunity to be all they can be and live a life of their choice. Sadly these days, the American Dream has turned into a nightmare consisting of a mad pursuit of riches, power and material possessions. Somewhere along the way we translated the American dream to extra-long hours at work, deadlines and high stress. It seems we have lost balance and have lost our way.

The question is can the American dream be kept alive without being a slave to your business, compromising your relationships or sacrificing your health and wellness? The answer is yes – a new updated version of the American dream can be attained thru High-Performance Reboot.

Why would you choose High-Performance Reboot?

The High-Performance Reboot provides the ability to express your

ultimate potential in life in all areas of your life on a consistent basis. It is the ability to constantly grow, achieve more and be more while still maintaining equilibrium without crashing and burning. Some people might call that work/life balance. Personally, I believe that life has ebb and flow. Balance is when the scales are even and there is no movement. While work/life balance signifies that your work is separate from your life, work is only one dimension of your life. Whereas at times you might need to invest energy in one area of your life, less in another; you then can circle back to the areas that may have been somewhat neglected and give them some extra needed attention therefore maintaining equilibrium.

For example: say you had a business project that required a lot of time and effort which may have taken your focus away from your family and your loved ones. Once that project was completed, you would be able to celebrate by taking your family on a vacation, spending uninterrupted quality time with them, therefore putting more energy in an area you had seemingly neglected.

High-Performance is not restricted to a special part of society – it is for anyone who chooses. The High Performance Reboot is about living your best life by tapping into your inner resources on a continuous basis to express the power of your own natural abilities without burning out or breaking down.

The High- Performance Reboot focuses on how you live in life, how you take care of yourself and access your inner resources. Its foundation is The High Performance Triad of Leadership- Language-Lifestyle.

Leadership – The way you conduct yourself as an individual and the influence you have on others, your family, the community and the rest of the world

Language – Your communication skills, your internal and external dialogues. What you say to yourself and other people and how you interact with them

Lifestyle – What your life looks like. How you create a life of physical, emotional, mental and spiritual well-being, a life of true health and Wellness.

My own life journey for over 30 years has lead to the natural evolution of The High-Performance Reboot. My experiences, education and professional expertise have been instrumental in defining and developing the three pillars of the High-Performance triad.
In the upcoming articles we will explore the three pillars in more depth to gain a deeper understanding on how they shape your activities, choices and your life.