C-Suite Network™

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Best Practices Growth Leadership Personal Development

5 Steps to Build and Develop Trust

Every good business relationship is built on trust. From creditors to employees, people need to trust that you’ll treat them the right way. Once trust is established and they know they can depend on you, they will extend their support even further, and may even make exceptions for you. This is essential to business success.

The sooner you show that you’re dependable, the quicker you’ll see the benefits, for instance commitment, devotion, priority ranking, extended credit, increased sales, and more opportunities. You must be proactive! Find ways to show your employees, creditors, and clients that you have their best interests at heart.

Here is our short guide for building and developing trust:

 

  1. Communicate. And communicate often. Be transparent when it comes to what you’re doing and why. Don’t leave anyone guessing what you’re up to—keep everyone informed! We suggest having regular meetings with suppliers, outsourced services, creditors, and your team. Share important information with them early and often. This alleviates their fears and allows them to feel valued. The more your team knows ahead of time, the more confident they are working with you.

 

  1. Be honest! If you purposely reserve information or harbor ulterior motives, you will destroy relationships and your reputation in your industry. Voluntarily discuss loopholes to assure the people you depend on that they will not be exploited. Make it clear that you’re a true partner who is looking out for them, not one who’s waiting to stab them in the back! Prevent them from keeping their guard up. Otherwise, you’ll get only the words of your agreements, not the spirit behind them.

 

  1. Create strategic alliances. Identify who gains if you gain, and treat them like partners. Share your ideas for growth and development with those who would prosper from a business relationship with you. Figure out how to advance their business while decreasing your need for money. For example, construct contracts for improved terms and free warehousing in return for longer term commitments.

 

  1. Take care of your customers. Nothing says, “Now that I have your money, you’re stuck with my products” like bad customer service. Customer service takes priority over what you’re selling. When you do your best to make that the sale is made, but can’t be bothered to prevent or fix an issue, you are asking competitors to take your customers. This is detrimental to your long-term business security. Without good customer service, your buyers won’t continue to buy, and they’ll tell others about their negative experience. Customers become devoted supporters when you treat them like a friend.

 

  1. Be responsible. Don’t try to play the blame game or cover up when you make a mistake. It will only worsen the situation, hurt your relationship, and lose you valuable trust. If you realize you’re going to miss a payment, contact your creditors right away. And be prepared! Develop a strategy that will bring your account up-to-date. This shows your empathy for the risk they’ve taken on you. Remember: You are not judged when everything goes smoothly. You’re judged by how you handle mistakes.

Long-term good behavior is the foundation for trust. In the first stages of a business relationship, trust can be lost easily. How you deal with an awkward situation tells your employees, creditors, and clients all they need to know. It could help them justify putting their faith in you, or it could lead them to regret the relationship. Trust is a lot more than saying, “Trust me.” And you can trust us on that!

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Entrepreneurship Marketing Personal Development

Why is the Barefoot Startup So Important Today?

We talk about the Barefoot Startup very often. But, what is it exactly? It’s sales! That’s it! Selling before your doors open; sales-supported growth; sales maps for new hires; overhead warranted by sales; bonuses based on sales; and development built on the cost of sales. The Barefoot Startup philosophy is sales-driven.

Why this fixation on sales? It’s how each employee gets paid. Each and every one! If not for the sales department, everyone else—production, marketing, HR, admin, and CEOs—wouldn’t serve a purpose.

Why is the Barefoot Startup so vital today? Focus on sales has vanished. Instead, we favor programming, engineering, HR, production, and legal.  We’ve grown to think that breakthrough technology, an amazing app, or a new financial system takes priority over sales. They don’t, and they never will.

In the Barefoot Startup, product design is determined by sales. You aren’t finished until you thoroughly understand how the market will be accessed and what the market wants.

Today, people believe success is based on financing. It’s not! You can secure financing before making a single sale. You can quickly burn out your investor dollars, too, without sales.

Startups trick themselves into believing that landing a spot in a major retail store is a recipe for success in itself. It’s not! This is not the end—it’s only the beginning. Real success is increasing and maintaining sales while staying in the market.

We’ve seen companies that have pushed marketing while neglecting the importance of sales. They’ll take a bow when sales are up, and they’ll blame the salespeople when numbers are down.

With no sales plan, no sales experience, and a really cool idea, you can still get financing. This way of thinking isn’t limited to just startups. Their investors can take sales for granted as well, and they shouldn’t. The failure rate of startups is on the rise. Over half of small startups collapse within their first four years, according to Small Business Trends.

No matter how bright, no idea is going to sell itself. Every idea must sell and, more importantly, resell on a continuous basis.

Focus should be on the cost of sales. Instead, it is usually on the cost of goods. But, if you aren’t able to service what you sell, you’ll soon be off the market. If your sales can’t generate positive cash flow, you’re stuck pleading with investors just to keep the lights on.

Today, business owners think if they have a cool idea and catchy marketing, all it takes is some people to sell it. If they don’t make sales, just get rid of them and hire more. Right? Absolutely wrong. With this revolving door, you never learn why your idea didn’t work—until it’s too late.

How did this happen? The world of sales has gotten a bad name. Nobody wants to come across as “salesy.” People don’t want to face rejection. And the “typical” salesperson is viewed as a shady character who is only after your money with almost nothing to offer in return. A good salesperson offers first-rate customer service, and they should be a startup’s top priority, not the bottom.

From small startups to large corporations, the time is right to implement the Barefoot Startup. Get started now! Focus on the most important key to success—sales!

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Best Practices Management Marketing Personal Development

People Want Entrepreneurial Culture!

Suddenly, entrepreneurial culture is in demand by C-Suiters of large corporations. Why? They see small companies doing what they aren’t—moving fast and seizing opportunities. They see more and more start-ups taking industries by storm with innovative products, groundbreaking services, and fresh takes on consumer demand. And they want to do the same.

Large businesses are under pressure from stockholders and board members to make entrepreneurial culture happen, and they don’t understand why that culture is off-limits in their own companies. Slowly, they realize where they went wrong. They learn that their rigid structure, strict processes, and scale of standardization they’ve polished over the years have actually worked against them. Their own employees have become discouraged and disempowered.

An employee can’t be forced to feel inspired and invested, and C-Suiters can’t develop entrepreneurial culture overnight. This takes long-term commitment—it is not a fad or an item on a checklist. The basics of entrepreneurial culture contradict some sacred corporate cows, such as structure, compliance, and compensation. This shift will require you to introduce 3 new wild horses:

  1. Work like a two-division company. If your customer is at the top, how can customer service and sales be at the bottom? No matter how an entrepreneur’s company and office are organized, there is a permeating two-division attitude and structure. These are sales and sales support. Sales is on top, and everybody else works to support sales. This includes production, marketing, and administration. Even the CEO is in sales support. Why? Because every entrepreneur knows that employees are paid by the customer, through sales. To ensure that departments such as marketing and production do their best, keep them informed and in the loop. Sales and customer service know the most about the market, so why not use them to keep everyone relevant and updated?
  2. Pay for performance. This might be difficult for a large corporation to implement. Your employees will be doubtful of this shift unless they are already paid according to performance. But, in order to foster entrepreneurial culture, a portion of their pay must be measured by profitability, growth, and sales. You need to make sure that your employees are driven by much more than a stable paycheck. Paying your employees just for attendance tells them, “Whether or not the company makes a profit, you’ll get paid the same, so relax!” Dedicated members of an entrepreneurial workforce are eager to gamble their pay on personal productivity.
  3. Be mindful of the legal department. Corporations can suffer from the restraint of legal departments. Hidden in their good intentions to protect against liability is a tendency to halt creativity. In our opinion, legal should develop a system where strict compliance reviews simply are not necessary. Part of their pay should be based on growth, sales, and profitability, just like everyone else. Why should their pay stay the same no matter how competitive the company is? Their challenge should not be “Can we do this?” It should be “How can we do this?”

In our book, The Entrepreneurial Culture: 23 Ways to Engage and Empower Your People, you’ll find the tools we used to create entrepreneurial culture at Barefoot. These tools can be applied to corporations of any size. Released in 2014 alongside Jeff Hayzlett’s on-demand C-Suite TV, it is the ideal companion to our New York Times bestselling book, The Barefoot Spirit: How Hardship, Hustle, and Heart Built America’s #1 Wine Brand. Check ‘em out!

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Best Practices Growth Leadership Skills Technology

7 Methods to Achieve Successful Business Connections

Thanks to text messages, tweets, and limited attention spans, society has become all about instant gratification—we look for the quickest way to share a thought.

This is okay when captioning pictures of cute puppies, or when letting your friend know you’ll be there in ten minutes, but it’s a hindrance in business communication. Especially when you’re doing business with services that rely on specific instruction, a minimalist approach is counter-productive.

The generation now entering the workforce has taken technology for granted—they grew up with it and have grown accustomed to fast communication. They assume a minimalist approach translates to business, but they couldn’t be more wrong. They are surprised, dumbfounded, and amazed to see their projects come back completely wrong, which can lead them to blame the outside vendor.

Business communication should not be minimized—it should be maximized! Taking the effort to consider the ways your words could be misunderstood will save you time, embarrassment, and retaliation.

We use the following guidelines to help eliminate misinterpretation:

  1. Set clear deadlines: Be very specific. Set up reminders at certain points along the way. You can say, “Just wanted to see if you needed anything else on my end,” and then, “Does the deadline still work for you?”
  2. Say it both ways: Be clear. Let them know what you want and what you don’t Ask them to confirm their understanding. You can say, “What is your understanding about this project? I just want to be sure I didn’t miss any details.” You will be floored by what they didn’t understand. Good thing you asked!
  3. Call ‘em up! Don’t depend on email alone. Explaining what you want over the phone will have a larger impact. Record correspondence through email. Don’t forget to say, “If you have any questions or problems, please call me.”
  4. Don’t assume: Assumption leads to misunderstanding. Look at your message objectively—think how it could be misunderstood. We like to repeat our business communications aloud before we send them out. More often than not, we’re shocked by what we hear!
  5. Be specific: The more specific you are, the less room for “creativity”. If you’re not specific about design, wording, and even typeface, the recipient may feel they can do what they want, disregarding the complexity of your whole project.
  6. Give some wiggle room: Provide a cushion, both for yourself and the vendor. Do not leave anything waiting until the last minute. How much time do you think they need? Double it! Make sure your deadline is several days after theirs. This way, you’ll have plenty of time to review their work, and, if necessary, plenty of time to fix it.
  7. Recognize a job well done: If they get the work done right, let them know exactly what you liked about it. And don’t forget to thank them! Next time, they will be much easier to work with, they will make your assignment a priority, and they’ll ask better questions. 

To communicate successfully in business, you must think about what might go wrong, how to meet deadlines, and what might be misinterpreted—all before clicking the “Send” button. Take just a few more minutes to think about what you really want! This will save you tons of time in the long run.

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Entrepreneurship Marketing Personal Development

The 3 Fundamental Abilities Entrepreneurs Need to Succeed

We see it all the time—entrepreneurs become fantasized with their products, and they believe that their ideas alone will make them a riveting success. Tons of great products waste away in warehouses, never seeing store shelves. Founders of start-ups resort to working for their investors, or even worse, closing their doors for good. Their dreams have crumbled, and they’re back living with mom and dad. They’ll ask themselves: Why? Because they didn’t master the three fundamental abilities of a successful business.

  1. Distribution Management: Before your product gets to your customer, you have to get it to market! This is commonly overlooked, but it is perhaps the most important skill a new product creator can have. They are blinded by their product—they think that if it is good and priced right, it will sell. But people want to know why they should carry your product—not why you are selling it. Sales managers want to know how your product will boost their sales numbers, and salespeople want to know what the incentive is. Why should it be stocked on the shelves? And how fast will it turn? Your customer cares about price and quality. Sales managers, salespeople, store retailers, and clerks do not. But, if you don’t meet their needs, your product won’t make it to market. Your product is not nearly as important as its distribution—it can’t sell if it’s not there!
  2. Cash Flow Management: You have to pay your bills! And if you can’t, there are two options: Raise money, or close your doors. But, how do you expect to pay your staff without sales? Many companies attempt to get financing to take care of that, but they may be financed and even refinanced before they can make up the overhead. In this case, they rely on continuous new investment to keep above water. There are a couple of solutions. First, you could make sales your top priority, and sell as best you can in a small territory. Then, use those proceeds to finance growth. Or, you could form tactical relationships with your buyers and vendors. If a vendor trusts you, they’ll help you make ends meet by extending your credit. A buyer who trusts you will pay in cash in order to get discounts, which helps you pay the bills.
  3. Personnel Management: Getting help isn’t easy, but you need it! One of the most valued skills of a successful entrepreneur is hiring the right people. But even when you find the perfect employee, you still have to incentivize, inspire, and properly train them to want to do their best. It’s a lot to ask for, but it is essential to your success. Even creating a compensation system that works can take years of failed attempts. Start with the basics—we suggest you create a bonus structure to ensure sales, development, and profitability. Make sure everyone agrees on the specifics, and make sure they understand how their jobs will contribute. Give a quarterly bonus to each employee, no matter their duties, so everyone feels like they’re on the same team. This builds a foundation for positive company culture.

These 3 fundamental abilities could differ from company to company, but they typically follow the same pattern. Master these proficiencies, and your great ideas will have a better chance at success!

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Categories
Best Practices Growth Management Personal Development

So, You Say Your Company Wants an Entrepreneurial Culture

Anyone who owns or manages a business or organization can say they want their employees to be invested in the company’s mission. They can say they want to hire natural entrepreneurs. Of course, it is doable to hire the crème de la crème. Aside from entrepreneurship college graduates, you will find and interview people whose core values exhibit those of self-sufficiency, resourcefulness, imagination, and responsibility, but your company environment is what will either keep or frustrate those bright-eyed new hires. It will be impossible for them to identify with the company’s goals without the proper environment.

It can be quite the paradox. Job security is a top-priority item for all employees, but for those who are met with office politics and petty status issues, job security can become the only reason to go to work. How can these people be imaginative and empowered at work when they have a career to worry about? Before Barefoot Wines was conceived, Michael was a government employee. He was motivated, like most college grads, to be productive and move forward in his field. But the negative office environment gave Michael a wake-up call. He did not want to become an employee who was detached from his actual job, only going to work because it was his duty to show up. From then on, he was determined to avoid working for any such organization.

In part, Barefoot Wine is due to what Michael learned from his stint with the government. As a company grows, it is further and further removed from accountability for the customer experience, and sales. Any employee may think, “Sales is someone else’s responsibility. I’m going to get paid regardless.” This leads to people becoming comfortable in their specialty. Why does their individual job matter in terms of customers and sales? This thought process is even worse at the governmental level, where many are so detached from customer responsibility.

Simply put, sales is the foundation from which entrepreneurial culture grows. If two people start a business together, they both know that sales need to happen to guarantee them a job the following day. As the business grows, new departments develop, and the two owners are not as close to sales as they once were. Here, you can see how easy it is to lose an entrepreneurial culture. Maintaining an entrepreneurial culture is more important than building it! As a company grows, compliance and fear can replace productivity and sales. Employees are no longer dedicated to responsibility, ownership, and empowerment—their basic checklist is simplified to attendance and status.

So, before you interview and hire for people who are natural entrepreneurs, you must first make sure your company environment will keep them there. Whether it is a startup or an established company, it is essential for any organization to create a culture of acknowledgement, respect, ownership, and enthusiasm. Always keep the customer experience first in mind. This, instead of organizational politics, must be most important.

Get in tune with the company’s foundation and what got it all started—sales. Sales must be the motivational factor that drives and fosters a proper entrepreneurial culture. How can you maintain a proper environment if you’re out of touch with your core goals? When your employees understand that they are appreciated and are capable of making a difference, they will be devoted to delivering the best customer experience!

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Leadership Marketing Personal Development

Do Your Employees and Consumers Share the Values of Your Company?

These days, it seems like every company has their values plastered on a wall plaque for all employees, vendors, and consumers to see. Within these values, companies typically proclaim their morals and principals by way of truthful, positive terminology—words such as “integrity”, “morality”, and “honesty” can commonly be found. While some companies talk about equality, operating for the greater good, or even improving the world around them through these values, people reading that plaque will not be satisfied by such broad terms and goals. Employees and customers need to know that a relationship with your company is simply the right move.

It can be tough—many companies try to avoid political issues to maintain their core values. It’s in their best interest to stay “safe” as to not appear one-sided. Once any issue, no matter how basic, becomes politicized, it is then considered a “political issue”. If a company has some employees whose loved ones would be affected by deportation, for example, they still may stay silent since it is such a sensitive issue.

Can a company really claim they are environmentally friendly if their products are packaged in non-recyclable plastics? Do they exhibit good character if they have a large carbon footprint? Actions speak louder than words. If your company’s actions do not exhibit the same values as your company’s words, it will be tough to justify. You don’t want to be forced to take a stand on an issue where you seem two-faced.

Taking sides is risky, no matter how ethically “good” or “bad” the issue may seem. We made a decision to publicly support such groups whose intentions were considered to hurt the economy. These non-profit conservation groups included The League to Save Lake Tahoe, an anti-water pollution group, The Surfrider Foundation, who cleaned debris from oceanic waterfronts, and the Mono Lake Committee, who supported Mono Lake and Mono Basin’s restoration. Their mission meant a decrease in the greater LA Metro area’s water consumption.

The above issues were “political issues”, and we were told not to take a stance one way or another, no matter how unethical we thought either side was. During the AIDS epidemic of the early 90s, we publicly supported the LGBT community. This time, too, we were warned not to choose sides.

Our risk paid off. History wound up being on our side, but these groups also became promoters of our brand, not to mention devoted customers. Of course, with such a risk, we suffered some backlash. However, over time, the “opponents” on these issues eventually changed their views as they became more knowledgeable. Even if there were some people who didn’t share our views on these marginalized issues, any new product needs customers. Those who stood by our “political views” formed the foundation of our consumer base. They saw us as early supporters.

At the end of the day, as a new business, we couldn’t afford to play it safe. If your company doesn’t speak up about issues concerning race, sexuality, or anything that makes someone marginalized, are you sticking to your core values? Could you confidently say that this is good business? Think about your company’s values. Do your actions reflect them? Etching them on a plaque will not help potential vendors, employees, and consumers understand your true mission, but your actions will. They will want to know whether or not they share your values.

Now is a better time than ever to take a stand on issues that are important, not only to your consumer base, but also to your employees. Why risk losing them, and why risk losing business? Keeping silent will not give you an edge in competition. Taking a risk and taking a stand by addressing “political issues” will show customers and employees that your company truly exhibits its values. What are you waiting for?

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Best Practices Entrepreneurship Leadership Skills

Need to Make Connections? Get on the Phone!

The key to breaking the ice with someone new is meeting them face-to-face. You can immediately judge the impact of your words by their facial expressions. Their face has 43 muscles that are able to produce more than twenty expressions. Some of these are negative. If you see a negative one, you know right away how to direct the conversation. But you can’t see those facial expressions through email. If someone doesn’t like what you have to say in an email, you’ll never know until they’ve already digested and reacted to it. And, even then, you still may not know for sure.

When you meet them face-to-face, they know that you are giving them your undivided attention. You now have the chance to demonstrate who you are. This can be the beginning of a fruitful long-term business relationship.

If you can’t meet face-to-face, choose video conferencing. For at least the first meeting and any important conversations thereafter, you will notice physical feedback better through a video conference. Then, both of you will be on the same page.

The next best choice is the telephone. But why not email? You can’t hear the other person’s intonation through email. There are no moments of silence through email. The intonation in someone’s voice can say a lot—are they interested? Pleased? Confused? On the phone, you have countless chances to win someone over just by adjusting to their intonation.

Jeff Stevenson, our client at VinoPRO, says a phone number is worth more than 100 times as much as an email address. According to him, he’s in “the relationship-selling business”. He has the top telephone sales company in the wine industry, and he’s done this by mastering “an ancient form of communication: the telephone!”

More and more companies today prefer email marketing. The first challenge is to get people to open your email. Then, they have to want to read it. And finally, they have to make the decision to invest in your product. Sure, you can reach tens of thousands of people at once, but there may be only 50 buyers. Most email recipients see these types of emails as intrusive and impersonal, so why would they buy?

Jeff uses the “ancient form of communication” to his advantage. He made the Inc. 500 list (with three years running) and is currently developing his third call center. Why? People want to talk to a real person, especially when it comes to luxury items like wine. People want a real relationship. They want to talk to someone who has their best interests at heart. What makes real-time conversation so effective is personalized attention—it just isn’t possible through email!

Being in business through the “ancient” age of fax machines, snail mail, and the telephone has taught us that those technologies work! This isn’t to say we’ve abandoned email or text-based communication, but there is a time and place for them. Our experience with face-to-face interaction has shown us when we must be more personal. For example, when it comes to settling a mix-up, email is completely unreliable. For us, the place for email is recording correspondence, conversation history, and keeping track of documents. Again, it has its place. But you can’t un-send an email!

As convenient as email may be, sometimes you really have to just pick up the phone!

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Best Practices Entrepreneurship Management Personal Development

7 Ways Entrepreneurship Can Be Incorporated into Your Company Culture

Company culture is the foundation of relevancy for your business. A positive company culture fosters creativity, outside-the-box thinking, and imagination. Changing your company culture is not easy, but the benefits speak for themselves.

While building Barefoot Wine into a bestselling brand, we relied on seven steps to build a positive company culture:

  1. Remove Roadblocks: Structure can be limiting. If an employee’s great idea has to pass through more than one pair of hands, they can become discouraged and may even lose recognition for their work. At Barefoot, employees were able to present their ideas directly to management, avoiding unnecessary compliance processes.
  2. Acknowledge: When creative, thorough, and efficient work is recognized publicly, all of your employees are more likely to respect others as team players. On every employee’s work anniversary with Barefoot, we sent out a memo that outlined their accomplishments during their last year. Recognizing employees’ efforts sends a message that good work does not go unnoticed.
  3. Have Fun: Vendors, employees, and consumers alike all want to do business with fun people. Going along with the Barefoot brand, Michael was “Head Stomper” and CEO; Bonnie’s title was “Original Foot” since her foot was on the label. Doug McCorkle was our Controller and “The Cork”—because who else but our Controller would put a stop to it? A fun environment allows creativity to flourish.
  4. Make Mistakes Write: Don’t just make your mistakes right—make them write! Mistakes happen. Establish a culture that embraces this, as long as all of the blunders are identified. Allow any mistake to be an opportunity to put processes in place that will prevent it from happening again. Identify which documents need to be updated for the future, whether that’s a checklist, a new procedure, or a new policy. Establish a culture of permission—a culture that says, “Be creative and make mistakes as long as you hold yourself accountable.”
  5. Have a Two-Division Company: What set Barefoot apart was having two divisions, compared to a vertical structure with the CEO at the top and numerous departments on the bottom. We had Sales and Sales Support. That’s it! Product development, marketing, accounting, and the CEO were all part of the Sales Support division. If your company is all about the consumer experience, sales should be on top with everyone else supporting sales. Think of where your company would be without sales—it wouldn’t be!
  6. Pay for Performance: Paying your employees right will not only keep them there—it will keep them motivated. We established our pay structure with teamwork in mind. Since our employees’ bonuses and employer’s contribution to their 401k were partially reliant on performance, they were determined to excel, and to encourage their teammates to do the same.
  7. The Money Map: Set the precedent for your employees right when they start. We distributed an infographic that showed exactly how the money traveled from the consumer’s pockets into their In that moment, the sales process became transparent to the employee, and the stage was set for a positive sales culture.

Making changes to company culture starts at the top and radiates through the rest of the company. So, take a look at your management’s attitude toward everything from pay, to making mistakes, to having fun, and you will soon see where the changes are necessary.

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