Author: Dan Veitkus

Author Dan Veitkus

The important distinction between embellishment and intellectual honesty – a domain where relevant facts and information are not omitted, nor are they presented with an intention to mislead – has resurfaced in the public consciousness. Always relevant, this distinction should serve as a reminder to all leaders that trustworthy communication is dependent on accurate facts.

Disciples of servant leadership share a common allergic reaction to the “gray zone”, with preference towards trustworthy and consistent communication. Stephen M.R. Covey promotes the “trust tax” appellation to accurately describe the withdrawal made against our credibility and our productivity when we fail to speak, act and operate truthfully and ethically. The gray area that may surface for debate in business, politics or science should not be confused with the essential requirement to be intellectually honest in our communications.

 Consider the implications of a study by Mercer Management Consulting that revealed 60 percent of employees surveyed did not trust that management was communicating with them honestly.

 What does this say about the environment we live and work in? Can we really expect to make progress on business priorities such as growth, employee engagement, customer retention and breakthrough innovation when leadership fails the fundamental premise of trust? When a leader ventures into the gray zone, their credibility and trust with constituents will only decline. And the option for recovery? Not guaranteed.

Consistent intellectual honesty is essential to establish credibility as a leader. Why is this consistency such a critical requirement for leaders? For starters, auditors look for it. Shareholders demand it. Athletes practice it. Consistency is an essential part of the formula for sustainable success. Consistency guides organizations when they set policies and guidelines. Consistency allows leaders to manage difficult situations fairly and effectively. And the practice of consistent communication creates an environment of trust among colleagues and stakeholders – even when they have good reason to disagree – that is essential in order to deliver sustainable results.

Successful leaders know that repeatable success on the field of play, in the boardroom or at home depends on consistent execution of the fundamentals. They also embrace this truth: The credibility of their leadership demands intellectual honesty.

“Trust is equal parts character and competence,” asserts Stephen M.R. Covey. “You can look at any leadership failure and it’s always a failure of one or the other.”

Let’s look at three straightforward commitments that can effectively guide every leader to stay the course and avoid the Shifty Shades of Gray:

• Get comfortable with the expression “I don’t know.” There are times when genuine vulnerability is appropriate and, “I don’t know” may be the best and most truthful answer.
• Slow down our jaws and our thumbs. When we take time to think about our comments and commitments – even a moment or two before expressing them – we often save ourselves from the temptation to exaggerate, embellish or re-write history to suit our personal agenda.
• Take an inventory of the trust taxes and trust dividends you are generating each day and avoid the trap of excusing yourself for playing in the gray zone. Too many folks find themselves justifying the drift into gray to avoid conflict, to advance an agenda or to shape a narrative, which may be detached from reality. The sooner you pull back the better. The gray zone can lead to the dark side, the place completely void of all trust.

And when trust is broken, the game is over — even if you don’t realize it.

The commitment to practice the discipline of intellectual honesty will require effort and practice. But the effort invested will be far less than the tax extracted by your superior, your partner, your friends and even your hitherto adoring followers and constituents if you choose to operate in the gray zone.

In my chosen profession, I meet, interview, screen or coach more than 1200 executives and business leaders, annually. With a continuously expanding sample size that would be the envy of any statistical research project, I’ve observed some patterns that have been shared in prior posts.

One pattern has emerged that can be summarized in the most elegant of equations, authored by Albert Einstein but for this illustration adapted with a deliberate replacement value for the variables: E=mc2

(E)xceptional leadership points to the presence of (M)indfulness and (C)haracter, squared, to the second power. That second power, in practice, is Consistency.

Mindfulness, unquestionable Character and Consistency are the core attributes held sacred and deliberately practiced by servant leaders. They are devoted to these maxims of self-discipline to sharpen their skills for the purposeful intention of driving consistent outcomes for themselves and the organizations they lead. The presence of these consistent outcomes allows us to measure the value of their practice.

I recently met with a newly appointed CEO who was quick to throw the prior regime under the bus, suggesting, “they took that servant leadership thing too far.” Further discussion revealed his bias towards an autocratic leadership dogma. With a bit of research and reflection and a touch of mindfulness for good measure, this CEO may have recognized the consistency of positive results that generally flows from the stewardship of servant leaders. The origin of this pattern of positive results and the exceptional potential generated under such leaders can be traced back to the formula: E=mc2

The practice of Mindfulness offers a leader the clarity required to consume, assess and prioritize enormous levels of input – data, feedback, reports, trends and more – necessary to distill that which is most relevant for a team’s mission. When teams witness depth of Character that is authentic, never compromised by situation or context, they are more likely to put their trust and their full commitment into the collective cause towards organizational achievement. The leader that demonstrates Consistency of behavior and action, through both highs and lows, is the one that earns unwavering confidence and loyalty from their subordinates and constituents. Consistency, in a special way, is the purest measurement of trust. When we trust how, what and why a leader will act in any given situation, we are more likely to follow with conviction and give our very best towards the pursuit of achieving the vision set forth by that leader. Quite simply, a calm conviction develops in the presence of Consistency and this conviction often converts latent potential into measurable performance.

Whether you’re meeting a candidate for the first time, developing a new business partnership or considering an investment in a promising entrepreneur, consider the formula for detecting exceptional servant leadership and seek to understand deeply the value the other party assigns to each variable:

• • Do they value Mindfulness? Ask them to describe their practice of Mindfulness.

• • Ask them to provide an example of a time when their Character was put to the test and how they responded.

• • Prompt them to explain their routines and provide examples that allow you to assess for Consistency in their personal and professional cadence.

You will find these questions are equally effective when performing reference checks. Solicit from references their impressions of Mindfulness, Character and Consistency in candidates, entrepreneurs or leaders they may be sponsoring.

You can discard the clever questions you’ve learned or heard and effectively evaluate exceptional leadership potential with E=mc2. If you confirm these variables to your personal satisfaction, the foundation is present for exceptional leadership and the pursuit of exceptional results.