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bookcategory: Management

Dan Negroni

Today, there are more than 83 million millennials in the United States, representing 36 percent of our workforce. By 2025, they will be 75 percent of your employees…and your customers. Our ability to attract, train, manage, and retain this next generation of leaders is critical to the future success of our businesses.

Chasing Relevance empowers businesses and their leaders by bridging youth and experience to create powerful, connected workplaces. Learn how to create your own relevance to truly understand, engage and maximize your millennial employees and customers.

Andrew Mellen

“The Most Organized Man in America,” sought-after pro organizer and coach Andrew Mellen has created unique, lasting techniques for streamlined living, bringing order out of chaos for the chronically overwhelmed everywhere. Acknowledging that it’s often the “stuff behind the stuff” that holds people back, Mellen offers a surprisingly simple, yet effective solution in his step-by-step guide, guaranteed to help achieve organizational bliss for everyone from perpetual key-misplacers to hard-core hoarders.

From basement to boardroom, kitchen to car, and into every corner of life, Mellen’s system yields lasting results. Discover how to:

Never lose your keys, wallet or cell phone again
Stop mail, magazine, and paper pileups for good
Break free from email and technology overload
Feel empowered to tackle bills and budgets
Reclaim space and time once dominated by clutter

Built on The Organizational Triangle® and the principle that we must distinguish ourselves from our possessions, Unstuff Your Life! starts with truly achievable goals and works toward the nightmare projects everyone tries hard to avoid. With humor, honesty, tough love, and foolproof advice, Mellen makes it easy to finally let go and embrace the decluttered life.

Peter B. Stark and Mary C. Kelly

Why do so many leaders fail, and what do the best do differently?

Thousands of leadership books tell you how to be a great leader. Far fewer books delver deeper into the surprisingly common mistakes managers, CEOs, and supervisors unknowingly make that derail their successes.

Using real scenarios and examples collected through their combined years of leadership and management expertise, Peter Stark and Mary Kelly pinpoint the 7 most common reasons leaders fail, while others are so successful.

Whether you’re in your first year of management or your 20th, Why Leaders Fail is a must read for aspiring leaders who know they need to be constantly learning, improving, and developing their leadership skills.

Adam Toporek

Where do most customer experiences fail?

It’s not systems. It’s not processes. It’s human beings. For most organizations, it’s frontline teams that make or break the customer’s experience; yet, too often, these teams are not given the tools they need to succeed with customers.

Customer service can be incredibly difficult, and for the people on the front lines, much of the standard customer service advice and training falls flat. It simply doesn’t speak to the challenges they experience each day, being caught between policies and customer needs, balancing customer happiness with customer abuse, and shaking off difficult customers in time to focus on the next one.

Be Your Customer’s Hero gives frontline teams the coping strategies and practical skills they need to succeed with customers and to deliver the customer experiences envisioned by the C-Suite. HERO teaches frontline teams over 80 concepts and techniques, including how to direct their focus where it gets results, understand why customers behave the way they do, and resolve virtually any customer service issue with a proven process.

HERO is being used to improve frontline customer service teams in corporations both large and small and in organizations across government and academia.

Get the one-stop resource that can help your frontline team members gain the confidence and skills they need to be successful in any customer-facing role.

Dave Fleming

Recycle, up-cycle, reconstruct, repurpose, and transform. Let’s face it. We love it when we see raw materials come together in new ways . . . kind of like chocolate and peanut butter. And not just in our personal lives. Every day, organizations of all types (tribes), look for ways to ingeniously take what they have and transform it into the creative solutions they need (alchemy). When they do this, they overcome challenges and seize opportunities. And the world is better for it. Tribal alchemy is a framework you can use to increase the quality and frequency of your tribe’s transformation quotient. Dave Fleming’s engaging and accessible style will guide your tribe to more mindfully develop the process and practices needed to ingeniously turn what you have into what you need.

Harry R. Rozakis

Dodging Bullets, Shooting Back addresses the complex dynamics in today’s business world with the clarity of someone who has lived through its ups and downs. The insight shared in this book will benefit everyone from those about to enter the corporate world to CEOs confronting today’s workplace challenges. The book provides the reader with a means to navigate through today’s corporate battlefields more skillfully and ultimately with better results.

Rob Pascale

Millions of baby boomers are just beginning to retire, and in doing so many are likely to run into adjustment problems, such as loss of identity, deterioration of marriage and social life, and feelings of disconnectedness to the world. Studies have found that as many as 40% of retirees have difficulty adjusting, and even those who claim to enjoy retirement may experience some uneasiness as they adapt to a life lacking in structure and direction.

This book investigates the struggles faced by retirees in building a new life outside of the workforce. It provides an honest assessment of retirement, based on the not-always-acknowledged fact that it is a difficult transition with pitfalls and obstacles to be overcome.

But along with uncovering problems, the authors also propose solutions to enable both current and future retirees to be better prepared, allowing them to avoid being blind-sided by unexpected situations. By reading about the experiences of their peers, current and future retirees will come to understand that others share their difficulties adjusting, and that tactics are available to improve their comfort level in retirement as well as their overall well-being. Retirees and those planning for retirement will find in these pages what they need to make retirement successful and enjoyable.

Chuck Gumbert

In Chuck Gumbert’s second book, Pinnacle Leadership: How to Navigate Change, Move Forward and Reach Your Peak, he breaks down his renowned success model that will deliver practical solutions for you and your team if you:
– Feel like you are spinning your wheels
– Are busy but not as productive as you would like or need to be
– Have a burnt out team that feels scattered
– Want to bring back the energy, courage and zeal you once had when you started the business
– See an urgent need to cast a clear vision, create a solid plan and lead your team like never before
This book is for business leaders with organizations large or small who are ready for a new level of achievement. If you want to lead your team better than you ever have to date, this book will take your leadership and your company to a new level of results, rewards and success!

Chuck Gumbert

General George S. Patton was legendary for his battle planning and strategy as well as his straightforward, no nonsense approach to all aspects of life. The General’s leadership principles are just what is needed to help solve the most pressing problems of today’s business world as it strives to Move Forward or Accelerate Performance. Chuck Gumbert has combined the lessons learned from his research into Patton’s leadership strategies with his own experiences, approach and toolkit that he has used to lead successful business turnarounds.