I work with executive teams and advisors to solve their most pressing business challenges. I focus on three critical "areas of alignment": 1) relationship between business processes and financial results; 2) relationship between business processes and customer outcomes; 3) cross-functional process optimization to achieve optimal financial and customer outcomes.
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I work closely with specialist (e.g. leadership, financial, revenue...) advisors to deliver expanded services to their clients.
Business excellence often falls apart between functions. Functional leaders and teams are motivated (and often incentivized) to optimize the performance of their functions. However, a business suffers if there is not a clear understanding of how each function impacts the functions "down the line" and if processes are not optimized across-functions to deliver the desired financial and customer results. Processes are often optimized within functions but add complexity, bureaucracy and inefficiency between functions.
I look at a business end-to-end, building alignment amongst leaders and teams and optimizing processes that maximize end-to-end efficiency and optimize outcomes.
My approach to “alignment excellence” works in companies of all sizes and in all industries.
I also work with a distributed data management company called PrivacyChain (theprivacychain.com). Simple goal of changing how the world stores, protects and shares data - everywhere!
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