Search
Join Now
Sunday, November 15, 2026

Amazing Business Radio

C Suite Radio

Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variety of topics related to customer service and customer experience and will provide answers that listeners need to know in order to take their success to the next level. Amazing Business Radio airs every week on, itunes, Soundcloud, and other platforms and channels.

Amazing Business Radio show art

C-Suite Radio™ Podcast

Amazing Business Radio

Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variety of topics related to customer service and customer experience and will provide answers that listeners need to know in order to take their success to the next level. Amazing Business Radio airs every week on, itunes, Soundcloud, and other platforms and channels.

Apple PodcastsSpotify

Episodes

Nov 10, 2026

Are Your CX Decisions Based on Assumptions? Featuring Stefan Thomke

How the Scientific Mindset Can Help Create a Better Customer Experience Shep interviews Stefan H. Thomke, William Barclay Harding Professor of Business Administration at Harvard Business School and the author of The Scientific Mindset. He talks about how businesses can…
Nov 3, 2026

Designing Customer Experiences Worth Talking About Featuring Michael Filosi

How Memorable Experiences Can Disrupt an Industry, Build Loyalty, and Turn Customers into Advocates Shep interviews Michael Filosi, a dentist and entrepreneur. He explains how thoughtful customer experiences can differentiate a business and build lasting loyalty. This episode of Amazing…
Oct 27, 2026

The Customer Experience Differentiator Most Brands Overlook Featuring Catherine Dummitt

How Delivery Shapes Customer Experience and Loyalty (It’s More than Logistics) Shep Hyken interviews Catherine Dummitt, VP of Marketing at Veho. She talks about how delivery influences customer decisions, online sales, long-term loyalty, and how it can become a competitive…
Oct 20, 2026

Is AI Making Customer Service Better? Featuring Jay Lee

How Companies Can Balance Automation, Human Support, and Customer Experience Shep interviews Jay Lee, Chief Marketing and Growth Officer at Five9. He talks about how AI is changing customer service and how businesses can balance automation with empathy to improve…
Oct 13, 2026

Human Judgement in the Age of AI Featuring Rachel Orston

Why Customer Feedback, Trust, and Human Decision-Making Matter More than Ever Shep interviews Rachel Orston, Chief Customer Officer at Instructure. She talks about how human judgment and transparent feedback loops are competitive advantages in an AI-driven world. This episode of…
Oct 6, 2026

How Memberships Create Customer Loyalty and Retention Featuring Jeff Helfgott

Turn Every Customer Interaction into a Longterm Relationship Shep interviews Jeff Helfgott, CEO of Boardroom Salon for Men. He talks about how businesses can transform customer transactions into long-term loyalty, drive recurring revenue, and elevate the customer experience. This episode…
Sep 29, 2026

How to Operationalize Customer Retention Featuring Ed Howie

Six Essential Realities for Winning Lifelong Customers Shep interviews Ed Howie, Founder & CEO of Lifelong Customers®. He shares how to keep customers coming back for life by training frontline employees to deliver consistent service and building a simple system…
Sep 22, 2026

Why Customer-Centric Companies Outlast Competitors Featuring Clifford Hudson

How Customer Experience (CX), Not Technology, Should Drive Business Strategy Shep interviews Clifford Hudson, the former CEO of Sonic and co-author of Bricks and Clicks: How We Drove Sonic Into the Digital Age. He talks about how business leaders must…
Sep 15, 2026

Every Employee Is a Customer Service Employee Featuring Keith Farley

Why Customer Experience Isn’t a Department, It’s a Company-Wide Strategy Shep interviews Keith Farley, Chief Customer Officer for Aflac, Inc. He talks about delivering best-in-class customer experience by hiring for empathy, leveraging technology, and embracing authentic customer service as a…
Sep 8, 2026

Customer Transformation: How Emotional Connections Create Lasting Brand Loyalty Featuring Bob Rogers

Creating the Emotional Resonance that Connects Customers and Brands Shep interviews Bob Rogers, a former Disney employee, founder of BRC Imagination Arts and author of DEEP STORY™. He talks about how businesses can build lasting customer relationships by starting with…
Want to be in the room with leaders like these?
Weekly rooms, monthly receptions and introductions made on purpose.
Join C-SUITE NETWORK™

More from C-Suite Radio™

BlueBoxNERDAI Business NetworkManage SmarterC-Suite Success RadioSuccess Factors with Brenda SiriBiz Soup Podcast Radio
See all shows →

Other episodes

ABOUT C-SUITE NETWORK™

C-SUITE NETWORK™ is where executives go to grow visibility, authority, and revenue — through curated introductions, executive-only events, and a media network that puts your expertise in front of the right audience.

MEMBERSHIP

EVENTS

COMPANY

© 2026 C-SUITE NETWORK™ Powered by

Strategy · LatestAll Strategy →
It’s 2 A.M. and You’re Checking the Bank Balance Again. Two in Three Owners Are Too.By Editors A 13-Year-Old Video Game Has Made More Money Than Any Movie in History. That’s Why Its Sequel Gets to Be Late.Nearly Half the Shark Tank Deals You Watched Never Closed. The Show’s Biggest Winner Got Rejected.
Money · LatestAll Money →
MoviePass Lost Money Every Time a Customer Used It. Then 3 Million People Signed Up.By Editors WeWork Signed 15-Year Leases to Rent Desks to Members Who Could Leave in Months. The Math Was in Its Own IPO Filing.The Company That Tells You What Your House Is Worth Bought Thousands of Homes on Its Own Estimates. It Guessed Wrong.
Growth · LatestAll Growth →
Nearly Half the Shark Tank Deals You Watched Never Closed. The Show’s Biggest Winner Got Rejected.By Editors Are You Ready for Next Year’s Hiring Challenges?A Company Sued a Woman for $25,000 Over One Google Review. She Says It’s Really About Her Ex-Boyfriend.
People · LatestAll People →
The Job Candidate on Your Next Video Call Might Not Be a Real PersonBy Tyler Hayzlett Funders Don’t Invest in Activity. They Invest in Outcomes.A Couple Canceled Their Water Softener. Then a Worker Dumped the Salt on Their Lawn.
Operations · LatestAll Operations →
Hertz Said It Would Buy 100,000 Teslas. Two Years Later, It Was Selling 20,000 EVs and Taking a $245 Million Hit.By Editors Funders Don’t Invest in Activity. They Invest in Outcomes.Circuit City Fired Its Best-Paid Salespeople to Save Money. Two Years Later, Every Store Was Closed.
AI & Tech · LatestAll AI & Tech →
The Company That Tells You What Your House Is Worth Bought Thousands of Homes on Its Own Estimates. It Guessed Wrong.By Editors Juicero’s $400 Juicer Lost a Race to a Pair of Human Hands. Investors Had Already Put In $120 Million.AI Is Not Your Strategy. It Is a Test of Your Strategy
Life · LatestAll Life →
The Man Who Has Spent Thirty-Five Years Helping People With Low Vision Stay Independent Just Wrote the Book That Explains How a Pair of Smart Glasses Is Changing EverythingBy Michael Beas When Every Conversation With Your Teen Becomes a BattleBefore You Call Your Child Selfish…
The Breakdown · LatestAll The Breakdown →
Etsy Now Requires at Least One Real Photo in Every Listing. That’s Where AI Got Us.By Editors Butterball’s Turkey Hotline Answers 100,000 Questions a Year and Sells Nothing. That’s the Point.It’s 2 A.M. and You’re Checking the Bank Balance Again. Two in Three Owners Are Too.
Expensive Lessons · LatestAll Expensive Lessons →
WeWork Signed 15-Year Leases to Rent Desks to Members Who Could Leave in Months. The Math Was in Its Own IPO Filing.By Editors The Company That Tells You What Your House Is Worth Bought Thousands of Homes on Its Own Estimates. It Guessed Wrong.Hertz Said It Would Buy 100,000 Teslas. Two Years Later, It Was Selling 20,000 EVs and Taking a $245 Million Hit.
How They Built It · LatestAll How They Built It →
Lego Burned Down Three Times. The First Fire Was Started by the Founder’s Kids.By Tyler Hayzlett The Slinky’s Inventor Walked Away to Bolivia. His Wife Saved the Company.WATCH: The Real Reason the Long John Silver’s Business is Sinking…
C-Suite TV · From the NYSETrust Is the New Currency: How Dow Jones Wins in the Age of AI with Josh Stinchcomb22 min · Watch now
The Breakdown
Etsy Now Requires at Least One Real Photo in Every Listing. That’s Where AI Got Us.Butterball’s Turkey Hotline Answers 100,000 Questions a Year and Sells Nothing. That’s the Point.
Chairman's Corner
Jeffrey HayzlettJeffrey Hayzlett · ChairmanThe Typical Small Business Still Sells for Less Than a House. Wall Street Just Figured Out Why That’s a Bargain.
Join C-Suite Network
Membership
One membership. Your path.
1C-Suite InsiderRead, watch and listen.Free 2Executive MembershipMost start hereWeekly rooms, city receptions and introductions.$100/mo 3Media & ContributorPublish, get listed and host your show.$250/mo total
Discover councilsFinanceMarketingHero ClubThoughtSpeakersWomen's CoachingNonprofit
How membership works →Member deals & benefits →
Members talking at a C-Suite Network reception
Before C-Suite, I was building in isolation. Now I'm surrounded by executives who push me forward.
Dan E. Silberberg · Founder & CEO, Entelechy Join for $100/moBook a 15-minute call Up to 600 events a year with founders and CEOs running real companies.
WatchC-Suite TV · Filmed at the NYSE
Watch now
Trust Is the New Currency: How Dow Jones Wins in the Age of AI with Josh Stinchcomb22 min · Watch now AI Is Coming for More Than Jobs: The Fight to Rehumanize the Future with Denis JacquetAI Is Leveling the Playing Field: How Small Businesses Can Compete and Win with Robin AlexThe Future of Financial Advice is More Human, Not Less with CJ Davidson All episodes on C-Suite TV →
ListenC-Suite Radio · 400+ shows
Listen now
C-Suite Originals
All Business with Jeffrey HayzlettChairman's showAll Businesswith Jeffrey HayzlettC-Suite Success with Tricia BennCEO's showC-Suite Successwith Tricia Benn
Most active this month
Daily Compliance NewsThe Business Power Hour with Deb KrierInside the ICE HouseHouse of Cards®bLUTalksAmazing Business RadioDr. Greg Williams The Master Negotiator and Body Language Expert PodcastCompliance into the WeedsThe Root of All Success with The Real Jason DuncanManage SmarterI Like That StoryGrow Your Business and Grow Your Wealth
Browse all 400+ shows →
Have something worth saying?
Get seen. Get heard.

Get listed as an expert, publish your articles, launch or bring over your podcast, or put your show on C-Suite TV: Roku, Apple TV, Fire TV and every major podcast app, in front of senior business leaders.

Get seen & heardSee how it works
Coming up Nov15Hero CEO Summit – Dallas (The Power Equation: Capital, Leadership, Execution)Sunday · DallasNov15Thought Summit — Dallas (Turning Your Voice, Brand, and Content into Capital)Sunday · DallasNov15Scotch SundaySunday · VirtualNov17Fort Worth Executive ReceptionTuesday · Fort Worth See all upcoming events →
Every week · Online · Guests welcome
C-Suite Success with Tricia Benn Good first eventLive interviews with business leaders, plus Q&A. Friday Celebrates2nd & 4th Fridays, 5 PM ET. Share wins and big ideas. Scotch Sunday1st & 3rd Sundays, 9 PM ET. A virtual pub with Jeffrey and Tricia. No topic off-limits. Contributor SeriesWorking sessions for members and contributors.
Every month · City receptions
New YorkDallasFort WorthPhoenixLas Vegas
Come as a guest
See the room before you join.

Up to 600 events a year, and every one is open to guests except council meetings. Most people start at a city reception. Members get free entry to all of them.

Find an event near youMembership: $100/mo
→Member account & business toolsThe tools included with membership: a CRM for your contacts, email marketing, calendar booking and landing pages ✎Contributor PortalPublishing and show resources for contributors, plus shared files Not a member yet? See membership →
Expert voices
Executives who have sat in the chair.
Lisa L. Levy83 articlesPaul Whitley49 articlesHugh Ballou56 articlesEvan Hackel166 articlesJeffrey Hayzlett110 articlesLori Crooks54 articles
Browse advisors →Best Seller Books →
Get visibility
Make the market know your name.

Publish your articles on C-Suite Network, get your advisor listing and host your own show on C-Suite Radio and TV.

Get seen & heard$250/mo total, including membership