The Importance of Generational Understanding
By Evan Hackel
In today’s dynamic workplace, members of different generations collaborate side by side.
I would like to share my observation that this situation is entirely new in business. As recently as 30 years ago, younger people were at the lower levels in many organizations. They were down there and needed to work their way up.
Today things have changed dramatically. For example, I recently visited a company where all the members of the marketing team were men and women in their 30s, working as equals alongside the company founders, who were twenty years older. And when a group of outside contractors arrived to review the company’s social media and online advertising, those people were even younger.
This is the brave new world of business. It’s positive and energizing. Yet in order to maximize the benefits of this new world, certain attitudes and skills are helpful.
Recognizing and appreciating the unique characteristics of each generation is essential for effective leadership.
Generations in the Workplace
Although generalizations are never completely accurate, let’s delve into the traits often shared by members of each generation:
- Baby Boomers (1946–1964)
- Core Values: Loyalty and a strong work ethic define this generation.
- Workplace Approach: They appreciate stability and commitment.
- Generation X (1965–1980)
- Independence: Gen Xers value autonomy and work-life balance.
- Tech-Savvy: They adapt well to technology and change.
- Millennials (1981–1996)
- Purpose-Driven: Millennials seek meaningful work and purpose.
- Digital Natives: Their tech proficiency drives innovation.
- Generation Z (Born after 1997)
- Authenticity: Gen Z values transparency and authenticity.
- Digital Fluency: Some, if not many, effortlessly navigate the digital landscape.
Appreciating Generational Nuances Yields Several Benefits
- Communication Styles
- Each generation prefers distinct communication methods, from face-to-face interactions to instant messaging. Tailoring communication bridges gaps.
- Motivational Drivers
- Job security, personal fulfillment, and advancement opportunities motivate different generations in different ways. Leaders can align incentives accordingly.
- Work Expectations
- Knowing what each generation expects from their workplace enables customized management approaches. Flexibility is key.
Practical Tips for Leaders
To foster a harmonious multi-generational workforce:
- Encourage Inclusivity
- Create an environment where all generations feel valued and respected.
- Tailor Communication
- Adapt communication methods to suit the preferences of different age groups.
- Offer Diverse Opportunities
- Cater to varied career aspirations by providing a range of growth paths.
In Conclusion
Understanding generational differences isn’t just a nice-to-have—it’s essential for workplace productivity and cohesion. To delve deeper into the concepts and practical applications of Ingaged leadership, consider purchasing my new book Ingaging Leadership: The Ultimate Edition book here.
Currently, a consultant to some of the largest franchise systems in North America. A franchise industry leader, widely published, keynote speaker, member of the New England Franchise Association Board, and Co-chair of the International Franchise Associations Knowledge Share Task Force.|A dynamic, innovative, thoughtful and inspiring leader with 30 years of experience in franchising, distributed networks and cooperatives. Successful history of: (i) turning around a $700 million distressed franchise system into a $2.0 billion revenue business in four years, (ii) reviving and re-energizing a $3.5 billion revenue franchisor and (iii) founding three franchise systems. Experienced corporate board member.
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