DateTime Object ( [date] => 2019-07-20 12:16:54.569224 [timezone_type] => 3 [timezone] => UTC )

Array ( [id] => ed15bcfc-1dc2-11e9-8273-13a8106fc58f [createdAt] => 2019-01-21T13:24:24.988-08:00 [updatedAt] => 2019-01-21T13:26:12.086-08:00 [title] => HF 002: How Do You Get Your Employees To Move Beyond No? [pubdate] => 2019-01-20T22:00:00.000-08:00 [author] => [imageFile] => https://megaphone.imgix.net/podcasts/ed15bcfc-1dc2-11e9-8273-13a8106fc58f/image/uploads_2F1548105832162-1qnd5iggytz-ea96af6765db4514178aa0d9d22668eb_2FTheHeroFactor-QuoteTemplate-Square.png?ixlib=rails-2.1.2 [explicit] => 1 [episodeType] => full [seasonNumber] => 1 [episodeNumber] => 2 [subtitle] => What does being truly dynamic mean? How do you get your employees to move beyond just saying no? [summary] => “We have a golden rule in our company that you’re not allowed to say no without permission. We just think ‘no’ is a lazy answer, and to be dynamic, truly dynamic, most people expect ‘no’ when they walk in the door, especially when it comes to customer service. I own some Verizon Wireless stores, and in that retail environment, ‘no’ is just something kids have come accustomed to saying to people and we had to change that.”-  Rory Kelly (The HERO Factor, pg 86)

What does being truly dynamic mean? How do you get your employees to move beyond just saying no? 

How can you help them be the best employee they can be? What do you need to do to get your team to provide the best customer service possible?

Rory Kelly believes there is no such thing as self-made.

15 years ago he started selling Verizon Wireless phones for a woman named Janet Eining.He quickly saw an opportunity for the business to grow – but the owner didn’t want the hassle. Rory was persistent, and she finally gave him the opportunity to be a small partner – and Rory was right – they grew.

With the help of his team, Rory Kelly has grown as large as 40 doors, he has owned restaurants, land, buildings, and other retail business all because of the opportunity he saw and teaching his team to move beyond ‘no.’ [audioFile] => https://commondatastorage.googleapis.com/megaphone-prod/podcasts/12d2d79e-e9c1-11e8-86e4-0f5e2982fb9d/episodes/ed15bcfc-1dc2-11e9-8273-13a8106fc58f/stripped_c4d5094087b928563636b4347be1b3c5.mp3 [downloadUrl] => http://traffic.megaphone.fm/CSN6919967205.mp3 [size] => 25084708 [duration] => 1791.76 [uid] => CSN6919967205 [originalUrl] => [bitrate] => 112 [samplerate] => 44100 [channelMode] => stereo [vbr] => [audioFileProcessing] => [podcastId] => 12d2d79e-e9c1-11e8-86e4-0f5e2982fb9d [preCount] => 1 [postCount] => 1 [insertionPoints] => Array ( ) [id3File] => https://commondatastorage.googleapis.com/megaphone-prod/podcasts/12d2d79e-e9c1-11e8-86e4-0f5e2982fb9d/episodes/ed15bcfc-1dc2-11e9-8273-13a8106fc58f/id3/949e3d99a4f2a8035093f13d7dc823a9.mp3 [id3FileProcessing] => [id3FileSize] => 70414 [parentId] => [guid] => [pubdateTimezone] => Central Time (US & Canada) [originalFilename] => HeroFactor-S01E01_KellyRory.mp3 [preOffset] => 0.0 [postOffset] => 0.0 [spotifyIdentifier] => [expectedAdhash] => [audioFileUpdatedAt] => [draft] => [externalId] => [customFields] => )

Array ( [id] => 4ae0b0d4-12b6-11e9-90ba-bfeab66e8dab [createdAt] => 2019-01-07T11:56:16.098-08:00 [updatedAt] => 2019-01-21T13:15:20.549-08:00 [title] => HF 001: What Does Authenticity Mean to You? [pubdate] => 2019-01-07T13:00:00.000-08:00 [author] => [imageFile] => https://megaphone.imgix.net/podcasts/4ae0b0d4-12b6-11e9-90ba-bfeab66e8dab/image/uploads_2F1546890914898-hzcwe7tlsj5-eb9d3ba272840a3ca67cd50a284b3df9_2FTheHeroFactor-QuoteTemplate-Square.png?ixlib=rails-2.1.2 [explicit] => 1 [episodeType] => full [seasonNumber] => 1 [episodeNumber] => 1 [subtitle] => What does authenticity mean to you? How important is it to your business? To your culture? To your bottom line? How do you find if your employees are truly authentic? [summary] => “I think the thing that really tells you whether or not you’re on the right track is what people say about you and your business at the bar. Because when people are a few beers in – or even if they’re not – they’re just comfortable enough to talk about things the way they want to talk about them.
That’s where you hear the most important things. Being in HR, I kind of based the success of the year in terms of employee engagement on the conversations that we would have. So, if you had people who were saying, ‘you know, I just don’t really feel good about this, or we worked too many hours, or the equipment doesn’t run right, or I don’t like these policy changes,’ I would kind of know that we had to straighten some of that stuff up. 
I will say more often than not, of course it was good. When you have an inspired employee, ten, twelve, fifteen percent extra effort means a huge thing to the bottom line. But it’s not something that can be measured the same way traditional performance indicators are.”
-Meg Manke (The Hero Factor, pg 58) [audioFile] => https://commondatastorage.googleapis.com/megaphone-prod/podcasts/12d2d79e-e9c1-11e8-86e4-0f5e2982fb9d/episodes/4ae0b0d4-12b6-11e9-90ba-bfeab66e8dab/stripped_0c8228ef0fb9c2e37dca3d5797ab81c0.mp3 [downloadUrl] => http://traffic.megaphone.fm/CSN7745817713.mp3 [size] => 27303601 [duration] => 1706.48 [uid] => CSN7745817713 [originalUrl] => [bitrate] => 128 [samplerate] => 44100 [channelMode] => stereo [vbr] => [audioFileProcessing] => [podcastId] => 12d2d79e-e9c1-11e8-86e4-0f5e2982fb9d [preCount] => 1 [postCount] => 1 [insertionPoints] => Array ( [0] => 320.7140136054422 [1] => 1316.199909297052 ) [id3File] => https://commondatastorage.googleapis.com/megaphone-prod/podcasts/12d2d79e-e9c1-11e8-86e4-0f5e2982fb9d/episodes/4ae0b0d4-12b6-11e9-90ba-bfeab66e8dab/id3/d67f3066ef0f97e0ad2b95cbd44b969f.mp3 [id3FileProcessing] => [id3FileSize] => 70012 [parentId] => [guid] => [pubdateTimezone] => Central Time (US & Canada) [originalFilename] => HeroFactor-S01E02_MankeMeg.mp3 [preOffset] => 0.0 [postOffset] => 0.0 [spotifyIdentifier] => [expectedAdhash] => [audioFileUpdatedAt] => [draft] => [externalId] => [customFields] => )

Array ( [id] => 442ea5fc-e9c1-11e8-9d48-bf1344296286 [createdAt] => 2018-11-16T09:01:31.655-08:00 [updatedAt] => 2019-01-21T13:16:59.436-08:00 [title] => HF 000: What is the HERO Factor? [pubdate] => 2018-11-16T09:00:00.000-08:00 [author] => [imageFile] => https://megaphone.imgix.net/podcasts/442ea5fc-e9c1-11e8-9d48-bf1344296286/image/uploads_2F1542387669674-ebwd87hnyh4-d576f6ba49ed77914a91de50c111bb73_2FTheHeroFactor-QuoteTemplate-Square.png?ixlib=rails-2.1.2 [explicit] => [episodeType] => trailer [seasonNumber] => [episodeNumber] => [subtitle] => [summary] => The HERO factor is that special core fundamental that stands some companies apart to achieve true greatness. Behind every great company is a great story, an idea that inspired.  Products and services themselves don’t captivate or motivate people, it’s the purpose and meaning behind them that creates mass movements. Great companies don’t simply create products, they create meaning. Companies lose their way overtime because they lose the motivation they receive from their original values and beliefs. In order to remain relevant in evolving industries, companies need to know and own their core beliefs to survive, transform, and win! Listen and get a masterclass in business as we interview leaders who shine the light on key lessons learned on how to transform organizations and create winning cultures. There is no better time than now to discover your own HERO factor. Join host, Jeffrey Hayzlett, a business veteran and entrepreneur who has bought and sold over 200 businesses and ran one of the most globally iconic brands in history explore the most influential business lessons from around the world.  Your origin story begins now. [audioFile] => https://commondatastorage.googleapis.com/megaphone-prod/podcasts/12d2d79e-e9c1-11e8-86e4-0f5e2982fb9d/episodes/442ea5fc-e9c1-11e8-9d48-bf1344296286/stripped_f77ac6c6dc51310c26beff16d14c9e60.mp3 [downloadUrl] => http://traffic.megaphone.fm/CSN6847203056.mp3 [size] => 3117139 [duration] => 97.41 [uid] => CSN6847203056 [originalUrl] => [bitrate] => 256 [samplerate] => 44100 [channelMode] => stereo [vbr] => [audioFileProcessing] => [podcastId] => 12d2d79e-e9c1-11e8-86e4-0f5e2982fb9d [preCount] => 1 [postCount] => 1 [insertionPoints] => Array ( ) [id3File] => https://commondatastorage.googleapis.com/megaphone-prod/podcasts/12d2d79e-e9c1-11e8-86e4-0f5e2982fb9d/episodes/442ea5fc-e9c1-11e8-9d48-bf1344296286/id3/94fc3b0d12b2c6876fca819fc03b95c8.mp3 [id3FileProcessing] => [id3FileSize] => 69804 [parentId] => [guid] => [pubdateTimezone] => Central Time (US & Canada) [originalFilename] => The Hero Factor.mp3 [preOffset] => 0.0 [postOffset] => 0.0 [spotifyIdentifier] => [expectedAdhash] => [audioFileUpdatedAt] => [draft] => [externalId] => [customFields] => )