C-Suite Network

Evan Hackel

C-Suite Leader Since:

Growth, Personal Development, Human Resources


CEO at Ingage Consulting and Tortal Training


A dynamic, innovative, thoughtful and inspiring leader with 30 years of experience in franchising, distributed networks and cooperatives. Successful history of: (i) turning around a $700 million distressed franchise system into a $2.0 billion revenue business in four years, (ii) reviving and re-energizing a $3.5 billion revenue franchisor and (iii) founding three franchise systems. Experienced corporate board member.

Currently, a consultant to some of the largest franchise systems in North America. A franchise industry leader, widely published, keynote speaker, member of the New England Franchise Association Board, and Co-chair of the International Franchise Associations Knowledge Share Task Force.

: Don’t Avoid Making Trainees a Little Uncomfortable

Start asking for “mood feedback” as soon as training begins. Asking a question like, “everybody good with that?” or, “anybody got a problem with that?” consistently through training can set up an atmosphere that encourages trainees to open up about any areas of discomfort. If you keep the mood lighthearted and fun, trainees will be more likely to say what is on their minds.

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The High Cost of Bad Communication

If you are an executive in an organization where bad communication patterns have become ingrained, you have become frustrated by the repeated, extra and pointless work that it takes to get even simple things done.

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Advice for Company Leaders on Reversing the Cycle of Disengagement at Every Level 

To be honest, I have observed that top leadership teams in many companies are hindered by internal fissures and factions that are never discovered until someone quits or a major problem arises. Those problems often happen because executives have ambitions and plans that are being stifled by the company leaders, or because the rejection of their ideas in the past has caused them to self-censor.  

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