and New York Times bestselling author Shep Hyken, who interviews leading business
professionals and other customer experience professionals. Each guest shares insights
and tips on how to succeed and create amazing customer experiences.
The bright business minds featured on Amazing Business Radio come from all over
the world. They include viral video stars, corporate CEOs, bestselling authors, thought
leaders, and many other inspiring personalities. The show brings a variety of topics
related to customer service and customer experience to provide the answers that
C-Suite listeners will want to know to take their success to the next level.
Browse Episodes
Ushering in the Next Evolution of Brand Loyalty and Customer Experience Featuring Guest Patrick Reynolds
What does the future of brand loyalty look like?...
Use Moments of Magic™ to Transform Customers Into Superfans – Featuring Guest Lars Kristensen
How can you get happy customers to become your...
Could You Benefit from Virtual Power Teams? – Featuring Guest Peter Ivanov
What could virtual power teams do for you? Shep...
Stop Losing Customers, Start Creating Loyalty – Featuring Guest Joey Coleman
How do you never lose another customer? Shep Hyken...
Customer Service Begins with Accountability – Featuring Sam Silverstein
How can accountability create Moments of Magic®? Shep Hyken...
Engaged Employees Make Happy Customers – Featuring Guest Julie Ann Sullivan
Are your employees engaged? Shep Hyken sits down with...
The “Magic” Behind the Words You Use – Featuring Guest Tim David
What if you knew the “Magic Words” to use...
Company Fusion Rather Than Company Confusion: The Importance of a Clearly Defined Culture
Are your brand and culture clearly defined? Shep Hyken...
Great Customer Experiences Start with Great Employee Experiences: Valuable Lessons From Comcast – Featuring Guest Tom Karinshak
Are your employees properly equipped? Shep Hyken sits down...
Backing Your Upset Customer Off the Ledge – Featuring Guest Skip Cohen
How well do you deal with angry and complaining...
Hitting the Reset Button on Omni-channel Customer Service – Featuring Guest Murph Krajewski
Are you where your customers want you to be?...
How Speaking Your Customer’s Lingo Makes You Irresistible Featuring Guest Jeffrey Shaw
Shep Hyken Interviews Jeffrey Shaw, the LINGO Guy What...
When Virtual Reality Becomes Your Customer’s Reality Featuring Guest Jeff Day
Shep Hyken Interviews Jeff Day, CEO of Bluewater Technologies...
The Smallest Things Can Make the Biggest Difference to Your Customers Featuring Guest Chris Smoje
What can you be doing to make a big...
Doing the Opposite of Normal Can Lead to Better Customer Service Featuring Guest Jesse Cole
Do your “fans” come first? When customers come first,...
The Most Important Business Strategy: Create Trust – Featuring Guest David Horsager
Do your customers trust you? Shep Hyken sits down...
Companies Grow When Customers are Treated as Unique Individuals Featuring Eddie Yoon
Shep Hyken Interviews Eddie Yoon, Author of Superconsumers: A...
Meeting Your Customers Where They Are, Will Cause Them to Stay Where You Are Featuring Guest Jim Steinberg
Shep Hyken Interviews Jim Steinberg, Senior Vice President of...
Know Your Customers. Understand Your Customers. Keep Your Customers. Featuring Guest Shannon Bell
Shep Hyken Interviews Shannon Bell, Head of Product Management...
Create a Culture Where Employees Come First Featuring Guests Terry Cain & Steve Church
Create a Culture Where Employees Come First Shep Hyken...
The Seven Deadly Sins of Customer Experience Featuring Guest Jeff Nicholson
Shep Hyken Interviews Jeff Nicholson, Customer Engagement Thought Leader...
AI Fuels Virtual Assistants in the Customer Service World Featuring Guest Robert Weideman
AI Fuels Virtual Assistants in the Customer Service World...
Turn One-Time Purchasers Into Lifelong Customers
Shep Hyken Interviews Joey Coleman, Author of “Never Lose...
Josh Liebman Encourages Running Toward Complaints, Not Away From Them
When it comes to receiving complaints, there are many...
Mikhail Naumov Discusses How AI is a Tool for Customer Service, Not a Replacement
There seems to be a lot of talk about...
James Dodkins on Putting the Employee First, the Customer Second
It is common belief that the customer’s needs should...
Daniel Burrus Shares how to Anticipate Your Customers’ Needs Rather than Reacting
How would you like to be able to anticipate...
Doug Bell Discusses Improving the Customer Experience
Would you like every employee to know how they...
Robert Spector Shares The Nordstrom Way to Customer Experience Excellence
How would you like to be the Nordstrom of...
Judy Hoberman Shares Tips for a Better Customer Experience
Are you looking to deliver a better customer experience?...
Murph Krajewski Shares Keys to Creating Better Customer Support Experiences
Do your customer facing employees have everything they need...
Nick Francis Shares How to Create a Customer-Centric Company
How would you like to increase customer loyalty? Shep...
Nick Francis Shares How to Create a Customer-Centric Company
How would you like to increase customer loyalty? Shep...
Jason Bradshaw Explains Wow is Not About Champagne, Caviar, or Fireworks
How can you create the best experiences for your...
Gadi Shamia Discusses the Latest Trends in Customer Service and How to Create a Better Experience
How can you use technology to create a better...
Jeff Nicholson on What Consumers Know (and Don’t Know) About Artificial Intelligence
How will artificial intelligence (AI) enhance the relationship you...
Chase Clemons Discusses How to Create Customer Happiness
How can we move from just satisfying our customers,...
Mason Duchatschek on the Internet Boogeyman, and What to Do When You Encounter Him
What should you do when someone posts a negative...
Carol Lee Andersen on How to Gain and Use Employee and Customer Feedback
Are your employees fulfilled, appreciated, and understood? Shep interviews...
Laura Baxter Shares Tips on How to Deal with Divas and Other Difficult Personalities
Would you like to know how to better handle...
Blake Morgan Shares How to Create Knock-Your-Socks-Off Customer Experiences
How do you create a customer experience that doesn’t...
John Hall Shares Tips on Building Trust and Influence with Your Customers
How do you increase your influence with your customers?...
John Rossman on How to Innovate Like Amazon
What makes Amazon great? Shep Hyken interviews John Rossman,...
Bryan Eisenberg Tells Us The Secrets of Amazon's Success
How can your business be more like Amazon? Shep...
Nick Friedman Explains What It Takes to “Move the World”
How can you create a purpose-driven, values-based, socially-conscious company...
Megan Singh on How to Create the Best Place to Work and the Best Place for Customers to Buy
What are some ways that you can show your...
Kevin Berk on How to get Customers to Want to Leave Reviews
How can you improve both customer and employee satisfaction?...
Matt Dixon Discusses New Ways to Win the Battle for Customer Loyalty
A convenient, frictionless experience is something that consumers want...
Chris McCann, CEO of 1-800-Flowers, Shares How to Gain the Competitive Advantage
Can listening to your customers’ needs and wants actually...
Scott Moorehead on How Your Company Can Do Better with a Culture of Good
Can your business do better by doing good? Shep...
Amy Downs on How Customer Obsession Can Drive Your Bottom Line
Are you obsessing about taking care of your customers?...
Jeff Toister Provides 3 Steps to Developing a Customer-Focused Culture
Nearly every company says that they want to have...
Anthony Goonetilleke Discusses How Artificial Intelligence is Revolutionizing Customer Service
Do you want to embrace technology and provide your...
Diana Oreck on How to Be a Customer Service Rock Star
What lessons can we learn from rock stars in...
Keith Pearce From Salesforce Talks About Your Most Competitive Differentiator: Customer Service
What are the major trends that are evolving in...
Martha Brooke on How to Measure and Improve Your Customer Experience (CX)
What is the best way to improve your customer...
Kyle Christensen Says Don’t Cut That Cord: How Technology Will Help You Deliver a Better Customer Service Experience
Rather than attempt to cut the costs of delivering...
Lynn Hunsaker on How to Retain Customers So You Don’t Have to Attain Them
What thinking goes into creating an amazing customer experience?...
Jeremy Watkin on How Listening to Your Customer Service Reps Can Give You a Competitive Advantage
Do you realize there is a hidden gem in...
Scott McKain Talks About How to Stand Out in a Hypercompetitive Marketplace
Show business is a multi-billion dollar (and thriving) industry....
Anna Liotta On Understanding What Makes The Generations Tick And What Ticks Them Off
Shep Hyken interviews Anna Liotta, author, award-winning speaker, creator...
Bruce Turkel Shows Us How to Brand for Customer Service
Shep speaks with branding expert, author, and professional speaker...
Ted Rubin Reveals Tips on How to Build Customer Trust and Get a Return on Relationship (RonR)
Shep Hyken speaks with brand evangelist, social marketing strategist,...
Nate Spears on Providing Exceptional Customer Service in the Digital Age
Shep speaks with customer service evangelist and Chief Operations...
Dan Gingiss on How to Leverage Social Media to Create a Better Customer Experience
Shep Hyken discusses social customer care with Dan Gingiss,...
Andy Masters on How Customer Service is Just Like Dating and Relationships
Shep Hyken speaks with professional speaker and author Andy...
John Ruhlin On Using Gifts To Cut Through Noise, Increase Revenue, And Retain Your Customers
Shep Hyken speaks with John Ruhlin, the number one...
Dennis Snow Shares Tips From Disney on Achieving Exceptional Customer Service
Shep Hyken speaks with Dennis Snow, professional speaker, bestselling...
Annette Franz Reveals the 7 Deadly Sins of Customer Service
Shep Hyken speaks with customer experience expert, Vice President...
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Shep Hyken
Host and Customer Service & Experience Expert
Website: https://hyken.com/
Shep Hyken, CSP, CPAE is a customer service expert, award winning keynote speaker and New York Times bestselling author who works with companies and organizations who want to build loyal relationships with their customers and employees. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. His articles have been read in hundreds of publications, and he is a New York Times bestselling author. His books include Moments of Magic, The Loyal Customer, The Cult of the Customer, The Amazement Revolution and Amaze Every Customer Every Time. He is also the creator of The Customer Focus programs which help clients develop a customer service culture and customer loyalty mindset.Producer
Stephanie Flesner
Associate Producer
Ted Janusz
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