and New York Times bestselling author Shep Hyken, who interviews leading business
professionals and other customer experience professionals. Each guest shares insights
and tips on how to succeed and create amazing customer experiences.
The bright business minds featured on Amazing Business Radio come from all over
the world. They include viral video stars, corporate CEOs, bestselling authors, thought
leaders, and many other inspiring personalities. The show brings a variety of topics
related to customer service and customer experience to provide the answers that
C-Suite listeners will want to know to take their success to the next level.
Browse Episodes
Lead with Loyalty with Guest Sandy Rogers
Enhancing the Customer Experience Through Emotional Engagement Shep Hyken...
Service Utopia with Guest Jeff Nicholson
Crafting a Frictionless Service Experience for Employees and Customers...
From AI to “HIMI” Featuring Guest Natalie Petouhoff
Human-Inspired Machine Intelligence Shep Hyken interviews Dr. Natalie Petouhoff....
Habits for Success – Featuring Guest Mark Copeman
Fostering Good Customer Service Habits to Make Your Business...
Core Values and Company Culture Featuring Guest Todd Hopkins
Culture, Commitment, and Taking Care of Customers Shep Hyken...
Excellent Decisions from the Cofounder of the Ritz-Carlton Featuring Guest Horst Schulze
Aligning Your Organization to a Company-wide Culture Shep Hyken...
Customer Feedback 101 Featuring Guest Jeff Robbins
Seeing Your Business Through the Eyes of the Customer...
Are Rating Systems Skewed? Featuring Guest Martha Brooke
How to Get the Most Out of Your Customer...
Big Ass Fans Featuring Guest Brian Sprinkle
Shep Hyken interviews Brian Sprinkle. They discuss his company,...
Thanks for Coming in Today Featuring Guest Ryan Minton
Taking Care of Employees So They Can Take Care...
The Habit of Service Consciousness Featuring Mark Samuel
Pulling Yourself and Your Company Toward Success Shep Hyken...
The Business of Emotion Featuring Guest Rebecca Martin
Striking a Balance Between Technology and Human Connection Shep...
The Culture of Caring Featuring Guest Claire Boscq-Scott
Creating an Unforgettable Customer Experience Every Time Shep Hyken...
The Nine Mistakes Featuring Guest Skip Prichard
Finding Your Purpose to Achieve Success Sooner Shep Hyken...
The Gig Economy Featuring Guest Chrissy Cowell
Shep Hyken interviews contact center expert Chrissy Cowell. They...
The Attitude of Excellence Featuring Guest Dr. Willie Jolley
Shep Hyken sits down with his longtime friend, Dr....
Transparency In Business Featuring Guest Ty Collins
Shep Hyken sits down with Ty Collins. They discussed...
Proactive Customer Service Featuring Guest Nick Mehta
How to Ensure You Are Delivering Success For Your...
It’s All About The Customer Featuring Guest Annette Franz
Annette Franz returns to Amazing Business Radio to discuss...
Creating A Customer Experience Initiative Featuring Christa Heibel
Owning Your Customer Service Initiative From the Top Down...
Five Myths About Monetary Incentives Featuring Guest Sam Stern
Why Giving Monetary Incentives is a Bad Idea Shep...
It’s All About CEX – Featuring Guest Jason Bradshaw
Shep Hyken sits down with Jason Bradshaw to talk...
From Like to Love Featuring Guest Keith Alper
Inspiring Emotional Commitment from Employees and Customers Shep Hyken...
Listen To Your Customers… Or Die Featuring Guest Sean McDade
How to Turn Customer Feedback Into Gold Shep Hyken...
30 Days to Better Customer Service Featuring Guest Doug Sandler
Journey Mapping Your Way to a Better Customer Experience...
Give Employees What They Crave Most Featuring Guest Gregg Lederman
Take Time to Properly Motivate Your Team Shep Hyken...
Ten Ways To Recognize Employees During National Customer Service Week Featuring Guest Bill Gessert
National Customer Service Week Is About Customers AND Employees...
Bend Over Backwards For Your Customers – Featuring Guest Kim Tucci
How to adopt a hospitality mentality within your organization....
Amazing Customer Service Tips From A Doctor Featuring Guest Dr. Bob Baker
Techniques from the stage to optimize the patient/customer experience...
The Carnival Of Business Growth Strategies – Featuring Guest Tiffani Bova
Get smarter about building your company’s future Shep Hyken...
Delivering A Rockstar Customer Experience – Featuring Guest James Dodkins
Putting Your Customer First By Putting Your Employees First Shep...
Leveraging Customer Data In Real Time – Focusing on Business Intelligence and Customer Experience
Shep Hyken sits down with Scott Walker, the CEO...
The Holy Grail Of Customer Experience Featuring Guest Craig McVoy
How any sized business can create customer experience and...
Artificial Intelligence Combined with Human Intelligence; the Future of Business Transformation Featuring Guest Jim Iyoob
What can you do to create a smoother effortless...
Building A Winning Culture From Within Featuring Guest Jim Rembach
How to create a customer service culture that solves...
Turning Happy Customers into Brand Advocates – Featuring Guest Michael Redbord
How will chat and chatbots transform customer service in...
Everybody Deserves a Voice – Featuring Guest Doug Bell
How does participation create a customer experience culture? Shep...
Color Your Customers’ World – Featuring Guest Marilyn Suttle
How can you create strong customer loyalty while staying...
Tools of the Trade: Learn the Tools Needed to Make a Great Customer Support Center – Featuring Guest Jackie Gonzalez
Discover the best tools and software to provide a...
Create Your Own “Secret Ingredient” to Stand Out From Competition – Featuring Gigi Butler
How can you separate yourself from the competition? Shep...
Grow Sales, Revenue, and Customer Loyalty While Improving the Customer Experience – Featuring Guest Jamie Edwards
How can you create a better online support experience...
The Future is Here: Artificial Intelligence and Bots in Customer Service Featuring Guest Joshua March
How will AI and bots transform customer service in...
Deliver a Customer Experience That Would Make Mom Proud Featuring Guest Jeanne Bliss
Would your customers agree that your service is so...
How to Eliminate Friction and Improve the Customer Support Experience Featuring Guest Brad Birnbaum
How can you provide a better experience for the...
7 Secrets for Successful Surveys with Guest Martin Powton
How would you like to provide a better survey...
Ushering in the Next Evolution of Brand Loyalty and Customer Experience Featuring Guest Patrick Reynolds
What does the future of brand loyalty look like?...
Use Moments of Magic™ to Transform Customers Into Superfans – Featuring Guest Lars Kristensen
How can you get happy customers to become your...
Could You Benefit from Virtual Power Teams? – Featuring Guest Peter Ivanov
What could virtual power teams do for you? Shep...
Stop Losing Customers, Start Creating Loyalty – Featuring Guest Joey Coleman
How do you never lose another customer? Shep Hyken...
Customer Service Begins with Accountability – Featuring Sam Silverstein
How can accountability create Moments of Magic®? Shep Hyken...
Engaged Employees Make Happy Customers – Featuring Guest Julie Ann Sullivan
Are your employees engaged? Shep Hyken sits down with...
The “Magic” Behind the Words You Use – Featuring Guest Tim David
What if you knew the “Magic Words” to use...
Company Fusion Rather Than Company Confusion: The Importance of a Clearly Defined Culture
Are your brand and culture clearly defined? Shep Hyken...
Great Customer Experiences Start with Great Employee Experiences: Valuable Lessons From Comcast – Featuring Guest Tom Karinshak
Are your employees properly equipped? Shep Hyken sits down...
Backing Your Upset Customer Off the Ledge – Featuring Guest Skip Cohen
How well do you deal with angry and complaining...
Hitting the Reset Button on Omni-channel Customer Service – Featuring Guest Murph Krajewski
Are you where your customers want you to be?...
How Speaking Your Customer’s Lingo Makes You Irresistible Featuring Guest Jeffrey Shaw
Shep Hyken Interviews Jeffrey Shaw, the LINGO Guy What...
When Virtual Reality Becomes Your Customer’s Reality Featuring Guest Jeff Day
Shep Hyken Interviews Jeff Day, CEO of Bluewater Technologies...
The Smallest Things Can Make the Biggest Difference to Your Customers Featuring Guest Chris Smoje
What can you be doing to make a big...
Doing the Opposite of Normal Can Lead to Better Customer Service Featuring Guest Jesse Cole
Do your “fans” come first? When customers come first,...
The Most Important Business Strategy: Create Trust – Featuring Guest David Horsager
Do your customers trust you? Shep Hyken sits down...
Companies Grow When Customers are Treated as Unique Individuals Featuring Eddie Yoon
Shep Hyken Interviews Eddie Yoon, Author of Superconsumers: A...
Meeting Your Customers Where They Are, Will Cause Them to Stay Where You Are Featuring Guest Jim Steinberg
Shep Hyken Interviews Jim Steinberg, Senior Vice President of...
Know Your Customers. Understand Your Customers. Keep Your Customers. Featuring Guest Shannon Bell
Shep Hyken Interviews Shannon Bell, Head of Product Management...
Create a Culture Where Employees Come First Featuring Guests Terry Cain & Steve Church
Create a Culture Where Employees Come First Shep Hyken...
The Seven Deadly Sins of Customer Experience Featuring Guest Jeff Nicholson
Shep Hyken Interviews Jeff Nicholson, Customer Engagement Thought Leader...
AI Fuels Virtual Assistants in the Customer Service World Featuring Guest Robert Weideman
AI Fuels Virtual Assistants in the Customer Service World...
Turn One-Time Purchasers Into Lifelong Customers
Shep Hyken Interviews Joey Coleman, Author of “Never Lose...
Josh Liebman Encourages Running Toward Complaints, Not Away From Them
When it comes to receiving complaints, there are many...
Mikhail Naumov Discusses How AI is a Tool for Customer Service, Not a Replacement
There seems to be a lot of talk about...
James Dodkins on Putting the Employee First, the Customer Second
It is common belief that the customer’s needs should...
Daniel Burrus Shares how to Anticipate Your Customers’ Needs Rather than Reacting
How would you like to be able to anticipate...
Doug Bell Discusses Improving the Customer Experience
Would you like every employee to know how they...
Robert Spector Shares The Nordstrom Way to Customer Experience Excellence
How would you like to be the Nordstrom of...
Judy Hoberman Shares Tips for a Better Customer Experience
Are you looking to deliver a better customer experience?...
Murph Krajewski Shares Keys to Creating Better Customer Support Experiences
Do your customer facing employees have everything they need...
Nick Francis Shares How to Create a Customer-Centric Company
How would you like to increase customer loyalty? Shep...
Nick Francis Shares How to Create a Customer-Centric Company
How would you like to increase customer loyalty? Shep...
Jason Bradshaw Explains Wow is Not About Champagne, Caviar, or Fireworks
How can you create the best experiences for your...
Gadi Shamia Discusses the Latest Trends in Customer Service and How to Create a Better Experience
How can you use technology to create a better...
Jeff Nicholson on What Consumers Know (and Don’t Know) About Artificial Intelligence
How will artificial intelligence (AI) enhance the relationship you...
Chase Clemons Discusses How to Create Customer Happiness
How can we move from just satisfying our customers,...
Mason Duchatschek on the Internet Boogeyman, and What to Do When You Encounter Him
What should you do when someone posts a negative...
Carol Lee Andersen on How to Gain and Use Employee and Customer Feedback
Are your employees fulfilled, appreciated, and understood? Shep interviews...
Laura Baxter Shares Tips on How to Deal with Divas and Other Difficult Personalities
Would you like to know how to better handle...
Blake Morgan Shares How to Create Knock-Your-Socks-Off Customer Experiences
How do you create a customer experience that doesn’t...
John Hall Shares Tips on Building Trust and Influence with Your Customers
How do you increase your influence with your customers?...
John Rossman on How to Innovate Like Amazon
What makes Amazon great? Shep Hyken interviews John Rossman,...
Bryan Eisenberg Tells Us The Secrets of Amazon’s Success
How can your business be more like Amazon? Shep...
Nick Friedman Explains What It Takes to “Move the World”
How can you create a purpose-driven, values-based, socially-conscious company...
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Shep Hyken
Host and Customer Service & Experience Expert
Website: https://hyken.com/
Shep Hyken, CSP, CPAE is a customer service expert, award winning keynote speaker and New York Times bestselling author who works with companies and organizations who want to build loyal relationships with their customers and employees. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. His articles have been read in hundreds of publications, and he is a New York Times bestselling author. His books include Moments of Magic, The Loyal Customer, The Cult of the Customer, The Amazement Revolution and Amaze Every Customer Every Time. He is also the creator of The Customer Focus programs which help clients develop a customer service culture and customer loyalty mindset.Producer
Stephanie Flesner
Associate Producer
Ted Janusz
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