Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and workshop leader who helps organizations transform their customer experiences through effective training and insights.

A third generation entrepreneur with extensive experience in retail, wholesale, small business and franchising, Adam understands the impact that customer experience can have on the bottom line. Adam has an MBA, is a graduate of  ASU’s Center for Service Leadership Customer Experience program, and is a Net Promoter^®  Certified Associate.

As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and co-host of the Crack the Customer code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. He has appeared in over 100 media and is regularly cited as a top customer experience thought leader.

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation.

See Adams content below: