Executive Leaders Should Put Down the Policy Handbook
So many business professionals and executive leaders think we need to have hard and fast rules applied across the board for every situation. Maybe it’s a backlash to the anti-discrimination laws, political correctness, or just fear of ticking someone off. What really slays me is when leaders, in their zeal to be consistent or “fair,” disregard the spirit of the rule or policy and completely forget the bigger picture. A truly effective leader is able to keep things in perspective.
As a “Recovering HR Director,” it always bothers me when leaders want to “legislate” their way out of having to make decisions. They want to create a rule for every occasion, every potential situation, and all circumstances. Each time there is an issue to be addressed, it’s simply stated and defined in the policy handbook and then filed away. The problem is, there are no identical situations. Just as there are no identical candidates for a job, there are no mirror image situations where a rule, policy, or procedure can absolutely be applied. Sure, there will be similar situations, where a guideline can easily be applied.
There will always be exceptions to every rule. And then, judgment, discretion, and yes, discrimination are required of the leader. If not, we wouldn’t need leaders. We could just create a system to apply and enforce rules, let the organization run on autopilot, and save money on those high-dollar salaries! By definition, executive leaders must be willing and able to make decisions. There will always be situations where discretion and judgment are necessary.
Rules alone will not suffice.
Make effective decisions using these tips:
1. Stop right there! Don’t react to a situation, but think about the big picture. Before reaching for the rubber stamp or just enforcing a policy, consider the spirit of the policy as well as the intent and context when the policy was created.
2. Take the time to research any similar situations and how they were handled. Compare those situations to this one, noting any unique conditions.
3. Analyze the situation from all angles and get input from appropriate individuals. Be prepared to take input into consideration, but make the final decision based on all factors.
4. Play the role of Joe Friday (of Dragnet fame), and get the facts. Ask open-ended questions to get the full picture. Open-ended questions typically require more than a one-word response, and therefore elicit more information. Find out what mitigating circumstances may be involved, if any.
5. Put on your “big boy drawers/big girl panties” and just do it! Make your decision and stand by it.
Share your thoughts on executive leadership decision-making and workplace policies. What tips would you add to this list?
What are some of the decision-making strategies that have worked for you?
For more resources on leadership and employee engagement, be sure to sign up for our monthly Ezine and you will receive our report: “7 of Your Biggest People Problems…Solved.”
You might also like:
Why You Shouldn’t Bother with Strategic Planning Until You First Do This
For Leadership Success – Give Your Power Away
Ten Tactics for Leading Through Tough Times
Jennifer Ledet, CSP, is a leadership consultant and professional speaker (with a hint of Cajun flavor) who equips leaders from the boardroom to the mailroom to improve employee engagement, teamwork, and communication. In her customized programs, leadership retreats, keynote presentations, and breakout sessions, she cuts through the BS and talks through the tough stuff to solve your people problems.
Do any of these scenarios sound familiar?
You’re thinking about taking up macramé just to get through your unbearably boring team meetings. CAUTION: This is a symptom of group-think and leads to disaster.
Trying to determine who’s responsible for an action item is like an Abbott and Costello routine. WARNING: This proves there is no accountability amongst team members.
When someone asks how your team is doing, your response is always “Fine.” NEWSFLASH: Fine is the new Sucks. Fine won’t take your business to the next level.
If so, then you’ve come to the right place.
I solve people problems for organizations like yours every day.
I’ll help you to cut through the BS, also known as silos, politics, and competition between team members, so you can achieve greater results in less time.
I work with leaders individually, I work with teams as a whole, I work with the leaders and teams together. No consultant speak. No fluffy exercises. Just practical strategies…with some Cajun spice. Born and raised along the bayous of South Louisiana, I’ve found that a little Cajun wisdom brings new seasoning to time-tested success principles. We call this “lagniappe” or something a little extra that makes all the difference.
My programs focus on mastering communication, inspiring real teamwork, and amping individual influence to impact the bottom line.
If you want an engaging keynote speaker, a skilled facilitator, a lively workshop leader, or an experienced leadership mentor, contact me for a complimentary 20-minute call and we’ll identify your greatest needs and how we can best solve your people problems.
My basic principles are captured in my book Lead, Follow or Get Me the Hot Sauce and have inspired me as a speaker at conferences and events. Today I am one of only four Certified Speaking Professionals (CSP) in the state of Louisiana as recognized by the National Speakers Association. I’m also a certified Senior Professional in Human Resources, a Certified Structured Facilitation Professional, and a certified Master Trainer, and I guess that pretty much means that I’m certifiable too!
After overseeing hundreds of employees as a Human Resources Director, as well as a consultant who has worked with sales, service, and operations teams in the oil and gas, manufacturing, financial, and professional services industries, (to name a few) I am convinced that every organization’s sustainability and profitability hinges on leadership and team success.
And finally, I’m passionate about crawfish, chocolate, wine, and Gumbeaux - my golden retriever puppy.
|Do any of these scenarios sound familiar?
You’re thinking about taking up macramé just to get through your unbearably boring team meetings. CAUTION: This is a symptom of group-think and leads to disaster.
Trying to determine who’s responsible for an action item is like an Abbott and Costello routine. WARNING: This proves there is no accountability amongst team members.
When someone asks how your team is doing, your response is always “Fine.” NEWSFLASH: Fine is the new Sucks. Fine won’t take your business to the next level.
If so, then you’ve come to the right place.
I solve people problems for organizations like yours every day.
I’ll help you to cut through the BS, also known as silos, politics, and competition between team members, so you can achieve greater results in less time.
I work with leaders individually, I work with teams as a whole, I work with the leaders and teams together. No consultant speak. No fluffy exercises. Just practical strategies…with some Cajun spice. Born and raised along the bayous of South Louisiana, I’ve found that a little Cajun wisdom brings new seasoning to time-tested success principles. We call this “lagniappe” or something a little extra that makes all the difference.
My programs focus on mastering communication, inspiring real teamwork, and amping individual influence to impact the bottom line.
If you want an engaging keynote speaker, a skilled facilitator, a lively workshop leader, or an experienced leadership mentor, contact me for a complimentary 20-minute call and we’ll identify your greatest needs and how we can best solve your people problems.
My basic principles are captured in my book Lead, Follow or Get Me the Hot Sauce and have inspired me as a speaker at conferences and events. Today I am one of only four Certified Speaking Professionals (CSP) in the state of Louisiana as recognized by the National Speakers Association. I’m also a certified Senior Professional in Human Resources, a Certified Structured Facilitation Professional, and a certified Master Trainer, and I guess that pretty much means that I’m certifiable too!
After overseeing hundreds of employees as a Human Resources Director, as well as a consultant who has worked with sales, service, and operations teams in the oil and gas, manufacturing, financial, and professional services industries, (to name a few) I am convinced that every organization’s sustainability and profitability hinges on leadership and team success.
And finally, I’m passionate about crawfish, chocolate, wine, and Gumbeaux - my golden retriever puppy.
|Do any of these scenarios sound familiar?
You’re thinking about taking up macramé just to get through your unbearably boring team meetings. CAUTION: This is a symptom of group-think and leads to disaster.
Trying to determine who’s responsible for an action item is like an Abbott and Costello routine. WARNING: This proves there is no accountability amongst team members.
When someone asks how your team is doing, your response is always “Fine.” NEWSFLASH: Fine is the new Sucks. Fine won’t take your business to the next level.
If so, then you’ve come to the right place.
I solve people problems for organizations like yours every day.
I’ll help you to cut through the BS, also known as silos, politics, and competition between team members, so you can achieve greater results in less time.
I work with leaders individually, I work with teams as a whole, I work with the leaders and teams together. No consultant speak. No fluffy exercises. Just practical strategies…with some Cajun spice. Born and raised along the bayous of South Louisiana, I’ve found that a little Cajun wisdom brings new seasoning to time-tested success principles. We call this “lagniappe” or something a little extra that makes all the difference.
My programs focus on mastering communication, inspiring real teamwork, and amping individual influence to impact the bottom line.
If you want an engaging keynote speaker, a skilled facilitator, a lively workshop leader, or an experienced leadership mentor, contact me for a complimentary 20-minute call and we’ll identify your greatest needs and how we can best solve your people problems.
My basic principles are captured in my book Lead, Follow or Get Me the Hot Sauce and have inspired me as a speaker at conferences and events. Today I am one of only four Certified Speaking Professionals (CSP) in the state of Louisiana as recognized by the National Speakers Association. I’m also a certified Senior Professional in Human Resources, a Certified Structured Facilitation Professional, and a certified Master Trainer, and I guess that pretty much means that I’m certifiable too!
After overseeing hundreds of employees as a Human Resources Director, as well as a consultant who has worked with sales, service, and operations teams in the oil and gas, manufacturing, financial, and professional services industries, (to name a few) I am convinced that every organization’s sustainability and profitability hinges on leadership and team success.
And finally, I’m passionate about crawfish, chocolate, wine, and Gumbeaux - my golden retriever puppy.
You’re thinking about taking up macramé just to get through your unbearably boring team meetings. CAUTION: This is a symptom of group-think and leads to disaster.
Trying to determine who’s responsible for an action item is like an Abbott and Costello routine. WARNING: This proves there is no accountability amongst team members.
When someone asks how your team is doing, your response is always “Fine.” NEWSFLASH: Fine is the new Sucks. Fine won’t take your business to the next level.
If so, then you’ve come to the right place.
I solve people problems for organizations like yours every day.
I’ll help you to cut through the BS, also known as silos, politics, and competition between team members, so you can achieve greater results in less time.
I work with leaders individually, I work with teams as a whole, I work with the leaders and teams together. No consultant speak. No fluffy exercises. Just practical strategies…with some Cajun spice. Born and raised along the bayous of South Louisiana, I’ve found that a little Cajun wisdom brings new seasoning to time-tested success principles. We call this “lagniappe” or something a little extra that makes all the difference.
My programs focus on mastering communication, inspiring real teamwork, and amping individual influence to impact the bottom line.
If you want an engaging keynote speaker, a skilled facilitator, a lively workshop leader, or an experienced leadership mentor, contact me for a complimentary 20-minute call and we’ll identify your greatest needs and how we can best solve your people problems.
My basic principles are captured in my book Lead, Follow or Get Me the Hot Sauce and have inspired me as a speaker at conferences and events. Today I am one of only four Certified Speaking Professionals (CSP) in the state of Louisiana as recognized by the National Speakers Association. I’m also a certified Senior Professional in Human Resources, a Certified Structured Facilitation Professional, and a certified Master Trainer, and I guess that pretty much means that I’m certifiable too!
After overseeing hundreds of employees as a Human Resources Director, as well as a consultant who has worked with sales, service, and operations teams in the oil and gas, manufacturing, financial, and professional services industries, (to name a few) I am convinced that every organization’s sustainability and profitability hinges on leadership and team success.
And finally, I’m passionate about crawfish, chocolate, wine, and Gumbeaux - my golden retriever puppy.
|Do any of these scenarios sound familiar?
You’re thinking about taking up macramé just to get through your unbearably boring team meetings. CAUTION: This is a symptom of group-think and leads to disaster.
Trying to determine who’s responsible for an action item is like an Abbott and Costello routine. WARNING: This proves there is no accountability amongst team members.
When someone asks how your team is doing, your response is always “Fine.” NEWSFLASH: Fine is the new Sucks. Fine won’t take your business to the next level.
If so, then you’ve come to the right place.
I solve people problems for organizations like yours every day.
I’ll help you to cut through the BS, also known as silos, politics, and competition between team members, so you can achieve greater results in less time.
I work with leaders individually, I work with teams as a whole, I work with the leaders and teams together. No consultant speak. No fluffy exercises. Just practical strategies…with some Cajun spice. Born and raised along the bayous of South Louisiana, I’ve found that a little Cajun wisdom brings new seasoning to time-tested success principles. We call this “lagniappe” or something a little extra that makes all the difference.
My programs focus on mastering communication, inspiring real teamwork, and amping individual influence to impact the bottom line.
If you want an engaging keynote speaker, a skilled facilitator, a lively workshop leader, or an experienced leadership mentor, contact me for a complimentary 20-minute call and we’ll identify your greatest needs and how we can best solve your people problems.
My basic principles are captured in my book Lead, Follow or Get Me the Hot Sauce and have inspired me as a speaker at conferences and events. Today I am one of only four Certified Speaking Professionals (CSP) in the state of Louisiana as recognized by the National Speakers Association. I’m also a certified Senior Professional in Human Resources, a Certified Structured Facilitation Professional, and a certified Master Trainer, and I guess that pretty much means that I’m certifiable too!
After overseeing hundreds of employees as a Human Resources Director, as well as a consultant who has worked with sales, service, and operations teams in the oil and gas, manufacturing, financial, and professional services industries, (to name a few) I am convinced that every organization’s sustainability and profitability hinges on leadership and team success.
And finally, I’m passionate about crawfish, chocolate, wine, and Gumbeaux - my golden retriever puppy.
|Do any of these scenarios sound familiar?
You’re thinking about taking up macramé just to get through your unbearably boring team meetings. CAUTION: This is a symptom of group-think and leads to disaster.
Trying to determine who’s responsible for an action item is like an Abbott and Costello routine. WARNING: This proves there is no accountability amongst team members.
When someone asks how your team is doing, your response is always “Fine.” NEWSFLASH: Fine is the new Sucks. Fine won’t take your business to the next level.
If so, then you’ve come to the right place.
I solve people problems for organizations like yours every day.
I’ll help you to cut through the BS, also known as silos, politics, and competition between team members, so you can achieve greater results in less time.
I work with leaders individually, I work with teams as a whole, I work with the leaders and teams together. No consultant speak. No fluffy exercises. Just practical strategies…with some Cajun spice. Born and raised along the bayous of South Louisiana, I’ve found that a little Cajun wisdom brings new seasoning to time-tested success principles. We call this “lagniappe” or something a little extra that makes all the difference.
My programs focus on mastering communication, inspiring real teamwork, and amping individual influence to impact the bottom line.
If you want an engaging keynote speaker, a skilled facilitator, a lively workshop leader, or an experienced leadership mentor, contact me for a complimentary 20-minute call and we’ll identify your greatest needs and how we can best solve your people problems.
My basic principles are captured in my book Lead, Follow or Get Me the Hot Sauce and have inspired me as a speaker at conferences and events. Today I am one of only four Certified Speaking Professionals (CSP) in the state of Louisiana as recognized by the National Speakers Association. I’m also a certified Senior Professional in Human Resources, a Certified Structured Facilitation Professional, and a certified Master Trainer, and I guess that pretty much means that I’m certifiable too!
After overseeing hundreds of employees as a Human Resources Director, as well as a consultant who has worked with sales, service, and operations teams in the oil and gas, manufacturing, financial, and professional services industries, (to name a few) I am convinced that every organization’s sustainability and profitability hinges on leadership and team success.
And finally, I’m passionate about crawfish, chocolate, wine, and Gumbeaux - my golden retriever puppy.
Latest posts by Jennifer Ledet (see all)
- 8 Tips to Clear Out the Leadership Clutter Before 2019 - December 10, 2018
- The Step Executive Leaders CAN’T Skip Before the New Year - December 3, 2018
- Executive Leaders: Give a Different Kind of Gift this Holiday - November 27, 2018
More Articles by Author
