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booktag: c-suite book club

Jeanne Bliss

A Customer Experience Roadmap to Transform Your Business and Culture

Chief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world.

And it will take years off your learning curve.
Written by Jeanne Bliss, worldwide authority on customer experience, and preeminent thought leader on the role of the Customer Leadership Executive (such as Chief Customer Officer, Vice President of Customer Experience, etc.) this book follows the five-competency model she uses to coach the C-Suite and Chief Customer Officers.

1. Manage and Honor Customers as Assets

2. Align Around Experience

3. Build a Customer Listening Path

4. Proactive Experience Reliability and Innovation

5. One Company Accountability, Leadership & Decision Making

Chief Customer Officer 2.0 will get you into action quickly with a united leadership team, and will shift your business intent to earning the right to growth by improving customers’ lives. Jeanne Bliss fearlessly shares her tools and leadership ‘recipe cards’ for leading and enabling your business transformation. And she provides practical guidance on how embed the five competencies into how your company develops products, goes to market, enables and rewards people, and conducts annual planning.

Dianna Booher

What More Can I Say: Why Communication Fails and What to Do About It will provide nine counter-intuitive principles for success in getting your point across, expanding your influence, and persuading others to change their mind or behavior.

Communication always proves a challenge: People don’t go to the polls even though candidates and neighbors urge them to vote. Poor performers persist in bad habits. Employees say their bosses fail to listen to their ideas. Leaders grapple with employees who resist change.

With examples from politics, pop culture, business, and family life, this communications book will also identify 9 common reasons that individuals and organizations fail at changing hearts and minds—and provide concrete tips for a course correction!

With this book in hand, whether you’re in engineering, high-tech, financial services, the defense industry, or a non-profit, you’ll learn to shape a high-impact message that persuades.

Mindy Gibbins-Klein

Thought leadership has become a popular phrase and idea, but many times what is called thought leadership is actually quite unremarkable and unexceptional.  Enter the new standard: ThoughtFUL Leadership.  The thoughtful leader knows how to put the right amount of thought and the right kind of thought into his/her content, and into business and personal relationships.  Thoughtful leadership is the new currency, one which, if used correctly, improves morale and retention at every level in the organization, while giving leaders within the business the sense of purpose and fulfilment that comes from sharing one’s best ideas, making an impact and leaving a great legacy.
 

Monica Wofford

We all have at least one person we wish we could make disappear…without getting in trouble! It’s not magic. It’s proven methods to communicate, mediate, and resolve stressful misunderstandings, happily ever after, and so no one gets fired or mired in continuous conflict. This book will dig deeper than personalities, include the impact of stress, and remind you of the power of your habits, and perceptions, while helping you practice the skills you need to succeed with even the most challenging of co-workers.

Make Difficult People Disappear by Monica Wofford will cause you to laugh at how you engage difficult people and fuel their fire, but more importantly, it will equip you with the ability to no longer perceive them as difficult, no longer spend time treating them with difficulty, and no longer fill your days with the drama that ensues when arguments erupt at the office.

Dr. Rick Goodman, CSP

What do all championship athletes and teams have in common with the world’s most successful people?
They all have a game plan for the ultimate victory! Whatever you want to achieve is entirely possible, and all it takes is having a strategic game plan, and maintaining your focus-just like the pros.

In living a championship life, Dr. Rick Goodman provide you with just that plan. It includes practical, real-life insights, and easy to implement action step that will dramatically free up your time, increase your wealth, and help you solidify your most important relationships.

Features practical information on how to:
Design a Winning Game Plan for Success
Transform Your Fears and to Victory
Master Your Communication in Any Situation
Create Life Balance and Magic Moments in All Areas of Your Life

Troy Hazard

After years as a consultant to some of the world’s biggest brands and a serial entrepreneur, Troy Hazard has learned crucial lessons on predicting potential business issues before you experience them. He’s discovered how business breakthroughs can only occur when you confront hard truths head-on, then take complete responsibility for your problems and their solutions. Now Troy gives you the full benefit of his experience – the good, the bad and the ugly – so that you can rigorously evaluate any situation and make clear-headed decisions moving forward. Packed with case studies, personal stories and useful anecdotes, Future-Proofing Your Business supplies you with a complete toolkit to guide your business through uncertain times.

Mark Hunter

High-Profit Selling: Win The Sale Without Compromising on Price

Too many sales professionals rely upon discounts to close sales, but there is a better way to build profit.  In Mark Hunter’s book High-Profit Selling, he shows how to avoid making costly concessions.  He outlines proven strategies to help salespeople identify the right prospects, better communicate value, and close more effectively.  It is possible to win the sale without compromising on price, and this book shows you how!

Randy Fox

Our world is starving for real leaders to truly become a success by being strong in their ethics and convictions versus being popular, greedy or prideful. We need authentic, trustworthy, competent men and women to become leaders who help those in need, provide jobs, support and care for neighbors, their employees and our world.

This journey starts with you!

A Leader Worth Following displays:

  • -Character – not being one, having one
  • -Truth – living it, speaking it and expecting it
  • -Integrity – in everything
  • -The power of appreciation
  • -And much more!

Spencer Rascoff & Stan Humphries

Enter Zillow, the nation’s #1 real estate website and mobile app. Thanks to its treasure trove of proprietary data and army of statisticians and data scientists, led by chief economist Stan Humphries, Zillow has been able to spot the trends and truths of today’s housing market while acknowledging that a home is more than an economic asset. In ZILLOW TALK, Humphries and CEO Spencer Rascoff explain the science behind where and how we live now and reveal practical, data-driven insights about buying, selling, renting and financing real estate. Read this book to find out why:

-It’s better to remodel your bathroom than your kitchen

-Putting the word “cute” in your listing could cost you thousands of dollars

-You shouldn’t buy the worst house in the best neighborhood

-You should never list your house for $444,000

-You shouldn’t list your house for sale before March Madness or after the Masters

Densely packed with entertaining anecdotes and invaluable how-to advice, ZILLOW TALK is poised to be the real estate almanac for the next generation.

Steven Kotler & Peter H. Diamandis

Bold: How to Go Big, Create Wealth and Impact the World

Bold unfolds in three parts. Part One focuses on the exponential technologies that are disrupting today’s Fortune 500 companies and enabling upstart entrepreneurs to go from “I’ve got an idea” to “I run a billion-dollar company” far faster than ever before. The authors provide exceptional insight into the power of 3D printing, artificial intelligence, robotics, networks and sensors, and synthetic biology. Part Two of the book focuses on the Psychology of Bold, drawing on insights from billionaire entrepreneurs Larry Page, Elon Musk, Richard Branson, and Jeff Bezos. In addition, Diamandis reveals his entrepreneurial secrets garnered from building fifteen companies, including such audacious ventures as Singularity University, XPRIZE, Planetary Resources, and Human Longevity, Inc. Finally, Bold closes with a look at the best practices that allow anyone to leverage today’s hyper-connected crowd like never before. Here, the authors teach how to design and use incentive competitions, launch million-dollar crowdfunding campaigns to tap into ten’s of billions of dollars of capital, and finally how to build communities—armies of exponentially enabled individuals willing and able to help today’s entrepreneurs make their boldest dreams come true.

Bold is both a manifesto and a manual. It is today’s exponential entrepreneur’s go-to resource on the use of emerging technologies, thinking at scale, and the awesome power of crowd-powered tools.