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bookcategory: Resources

Cathy Fyock

Your life’s work is too important to simply begrudge and endure.

A business parable for the ages, Hallelujah! will help you to “hear the music” at work and to believe in the dignity of life’s labors. When Susan is unexpectedly promoted to store manager, productivity falls, tension rises, and the best employees begin to leave. Soon, Susan becomes bitter and cynical about the job she used to love. But when Susan takes a friend’s suggestion and joins a local choir, she learns more about compassion, humility, and everyday grace—and she begins to transform her job into a place of purposeful work. Hallelujah An Anthem for Purposeful Work takes business parables in a different and beautiful direction. The main narrative is driven by believable characters, simple presentation, and situations that anyone could realistically encounter. The narrative is wrapped up by a series of Testaments, or statements of principle aimed at helping readers to bring purpose into their own work and lives.

The parable, while a fictional story, is based on the leadership lessons exhibited in a very real church choir based in Louisville, KY. The Chancel Choir at Christ Church United Methodist, led by Dan Stokes, practices the lessons in Hallelujah! each week.

Gloria Petersen

Gloria Petersen’s “Seven Steps to Impressive Greetings and Confident Interactions” offers proven strategies to make your next interaction the first step toward one of many successful business relationships. You career depends on confident first impressions, clear communication, a secure grasp of business etiquette and protocol, personal charisma, and social intelligence. So whether you’re simply interested in presenting yourself better in work and social settings or your career depends on it, Gloria will help you create a powerful personal presence. The book’s objectives are to help you develop your communication skills, master confident interactions, and give you the conversational skill sets to guide you through everything from simple interviews to high-profile meetings.

Laura Leist

Eliminate the Chaos at Work increases your business productivity and peace of mind by showing you how to create streamlined information systems, processes and workflows.

Laura’s proven 25 techniques are easy to implement, realistic and results oriented. Using these techniques, you can take control over your time and information to create workable systems built to reflect how you think and process information.

Eliminate the Chaos at Work breaks down the everyday organization and productivity challenges you face at work into four areas: time, paper and information management as well as managing all of the stuff in your office. You’ll learn effective time and information management techniques including how to:

Produce logical, user friendly information management systems to ensure information is organized and easily retrievable
Schedule and manage meetings that aren’t total time wasters
Implement a system to process and follow up on e-mail
Create an organized e-mail filing structure for easy retrieval
De-clutter paper files, decide what can be stored, scanned, shredded or recycled
Learn what paper management system will work best for you and how to create the filing structure
Use the PAPERS method for maintaining efficient paper management systems
Determine which task management system is right for your needs and how to manage your tasks and projects daily using the 20-minute rule
Use the 10-step process to organize the stuff in your office
Imagine working in an office where you feel in control and on top of things, instead of overwhelmed. Setup a comfortable workspace and make yourself and your team’s office more productive, supported and in control with Eliminate the Chaos at Work.

Michael Kerr

Attract and retain top talent, brand your business to stand out from the heard, energize employees, and turn customers into passionate fans. The Humor Advantage is packed with ideas on how you, your team, and your entire organization can put humor to work effectively in any business to get the results you need. The Humor Advantage describes how dozens of companies from around the world have built healthier, more innovative and more service-driven cultures.

Suzan St. Maur

HOW TO WRITE BRILLIANT BUSINESS BLOGS
The no-bullsh*t guide to writing blogs that boost your brand, business and customer loyalty … Fed up with the gurus and so-called experts telling you how to set up your blog without sharing any really useful ideas on what to write about? This is the book that cures the problem. 50,000 words not about plugins, widgets and other whizzybangs but some good, sound sense on what to write that makes sure your blog achieves, retains and grows your status and the ongoing business you so richly deserve.

What the reviewers say…

  • – “How to Write Brilliant Business Blogs’ is the best book on business blogging I have ever read. It offers gems on every page.”
  • – “At long last, some common sense writing about how businesses can use blogging effectively.”
  • – “Its easy to follow steps, jargon busting techniques and putting things into plain English context, have meant that for the first time ever, I am now planning our first year’s blogging campaign for our new business.”
  • – “The first thing that I am about to do today is to develop our blogging strategy and thanks to you, I now have a basis on which to start.”

Bruce Weinstein

Employers look for two things when hiring or promoting people: knowledge and skill. They rarely, if ever, consider character. Yet character is the key to extraordinary business success. “The Good Ones” presents ten crucial qualities of high-character employees, qualities that enhance employee satisfaction, client relationships, and the bottom line.

You’ll read stories from managers and employees across the U.S. and beyond who reveal how honesty, courage, loyalty, and patience have helped their organizations maintain an edge over the competition. Each chapter is devoted to a single quality of character and ends with questions employers can use to hire and promote the Good Ones — people who are consistently honest, accountable, fair, and grateful.

Whether you’re looking to bring new people into your organization or are seeking a job or promotion yourself, “The Good Ones” will help you appreciate in practical terms why character is the missing link to excellence.

Betsy B Muller

Have you wondered if you have enough energy and clarity to get your to-do list completed with skill, quality and ease? Energy Makeover is a book about actively co-creating our own personal evolution by liberal doses of self-effort. It you tend to be a bit lazy and/or passive and lean toward procrastination, this is a book that will inspire you to go beyond your perceived limitations and to reach out and take Betsy’s firm but gentle hand as she coaches you toward your own transformation into wholeness. It is a book filled with hope and inspiration, encouragement and spot-on guidance, a cornucopia of wisdom, a garden of delight, a portable companion that could easily substitute for your daily book of meditation. It is a book filled with heart that will fill your heart in turn. If you have been waiting for an Energy Makeover, it has arrived.

Jeanne Bliss

A Customer Experience Roadmap to Transform Your Business and Culture

Chief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world.

And it will take years off your learning curve.
Written by Jeanne Bliss, worldwide authority on customer experience, and preeminent thought leader on the role of the Customer Leadership Executive (such as Chief Customer Officer, Vice President of Customer Experience, etc.) this book follows the five-competency model she uses to coach the C-Suite and Chief Customer Officers.

1. Manage and Honor Customers as Assets

2. Align Around Experience

3. Build a Customer Listening Path

4. Proactive Experience Reliability and Innovation

5. One Company Accountability, Leadership & Decision Making

Chief Customer Officer 2.0 will get you into action quickly with a united leadership team, and will shift your business intent to earning the right to growth by improving customers’ lives. Jeanne Bliss fearlessly shares her tools and leadership ‘recipe cards’ for leading and enabling your business transformation. And she provides practical guidance on how embed the five competencies into how your company develops products, goes to market, enables and rewards people, and conducts annual planning.

Ryan T. Sauers

Would You Buy from You? Many people cannot answer this question or struggle with it only to find that their best response is a “maybe” or “uhhh I guess” or the noncommittal “it depends.” Huh? If You Would Not Buy from You, why would anyone else buy from you? The answer is simple. They will not and would not. This book helps us think in deep ways (EX: understanding your own and another’s worldview or WHY) yet can be read in a few hours. The book blends traditional and modern communication principles and explains how to achieve sales success in a noisy and short attention span world. Our world is constantly connected and overloaded with more information that can be consumed. We are stimulated by multimedia every waking minute. So, what do we do? We buy from people who are like us and who we understand. And from people who can clearly articulate their message in an authentic way with passion. We purchase from those who are creative and we deem as providing real value. We buy from people we TRUST. Our brand (indeed) makes the difference between (success or failure) in our sales and marketing efforts in 2015 and beyond. This book is broken into three main sections (that build on each other) and can be remembered with the acronym “CUB”. C is for Constantly Connected (modern world we live in); U is for an Under the Iceberg Mindset (below the surface level thinking); and B is for your Brand (our DNA that makes us unique). Only YOU can be YOU and this book shows you how to use this to your advantage and consistently add value in all that you sell and market. Thus, you will learn the difference in selling on “price” and selling value. Price is price. Value= Price +Goods/Services + YOU. After reading this book, the question changes to: “Why Would You Not Buy from You?”

Troy Hazard

After years as a consultant to some of the world’s biggest brands and a serial entrepreneur, Troy Hazard has learned crucial lessons on predicting potential business issues before you experience them. He’s discovered how business breakthroughs can only occur when you confront hard truths head-on, then take complete responsibility for your problems and their solutions. Now Troy gives you the full benefit of his experience – the good, the bad and the ugly – so that you can rigorously evaluate any situation and make clear-headed decisions moving forward. Packed with case studies, personal stories and useful anecdotes, Future-Proofing Your Business supplies you with a complete toolkit to guide your business through uncertain times.