Shep Hyken C-Suite Network Advisor Since 2016
Customer Experience Expert, Award Winning Keynote Speaker & NY Times Bestselling Author
Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution and Amaze Every Customer Every Time. He is also the creator of The Customer Focus™, a customer service training program which helps clients develop a customer service culture and loyalty mindset. (Now available as an online/web-based training program.)
Shep Hyken | Customer Experience Expert, Award Winning Keynote Speaker & NY Times Bestselling Author
"I appreciate you for making our Growth and Learning event AWESOME! You were such a sport to attend the late night hub tour. Using what you learned to "fedexize" your message was above and beyond and you really made the day special for us. The day after your speech my boss ran across an article you wrote for the CEB and this added to the excitement and buzz around your name."
"Throughout the convention the attendees at our opening session were commenting to me about the great takeaways they were bringing home from your presentation. Thanks for making that time Magic for those in attendance. "
"Thank you, again, for speaking at our National Sales Meeting in December on board Enchantment of the Seas! You surely made a lasting impression on our entire team, especially in how you were able to align each point with Royal Caribbean's business model and standards."