Jeannie Walters C-Suite Network Advisor Since December 2017

Customer Experience Speaker, Writer, Trainer and Consultant

Management & Leadership

Jeannie Walters is the CEO/Founder of 360Connext, a global Customer Experience consulting firm. For 20 years, she’s been helping companies maximize loyalty and retention, engagement, and overall customer experience.

Jeannie is a Certified Customer Experience Professional (CCXP,) the Chicagoland Ambassador and a CX Expert Panel member for the Customer Experience Professionals Association, a Professional Member of the National Speakers Association, a Forbes Coaches Council member, and a TEDx speaker. Her keynotes, workshops, and trademarked process of Customer Experience Investigation™ have enlightened leaders in retail, SaaS, insurance, healthcare, construction, banking, and more.

Jeannie is an active writer and blogger, and you can find her work on Social Media Today, Retail Customer Experience, CallidusCloud CX, Customer Think, and in Pearson college textbooks.

She’s passionate about making everyday interactions better and writes, speaks, studies and trains on customer experience issues worldwide. Her mission is “To Create Fewer Ruined Days for Customers.”