Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers

Lisa McInnes-Smith is in the top echelon of corporate speakers, having presented live to more than 2½ million people across 30 countries. This episode we explore:

How do we deal with conflict?

How do we build trust?

How do we get rid of dysfunctional behaviors in a team?

How do we build a sense of unity and community when the company works in silos?

Here’s the link to the video version on YouTube:

⁠https://youtu.be/uRfmpAd8cW8 ⁠

Ask yourselves, “Is it them, or is it how we’re feeding them the information? Do they feel like they’re not trusted? Are our expectations not clear?”

You can say to them, “These are the expectations that we had of you when you came into this position. This is what we’re observing. Can you explain to me why you agreed to these behaviors but now are not demonstrating them in this environment?”

TALKING POINTS

[5:31] You can’t trust people you don’t know and if you don’t know them and know the way they work, the way they think, then you can’t work well together. Teaching people how to build trust is an initial thing.

[7:05] It’s not the person, it’s just something they’ve got into the habit of doing and maybe they need to get out of that habit.

[9.30] We all have bad habits, but there’s one right now that’s driving us crazy and we need to talk about it.

[15:42] You can have a third person in the conversation, an observer who doesn’t participate. And when we’re going to talk about something that’s really tough, hen it might be good to have somebody there witnessing it.

[18:19] I’m trying to build better people, I’m trying to build better teams and I’m trying to teach leaders how to build those teams by having the conversations that need to be had without people feeling like they’re being demeaned or disrespected.

[19:00] It’s really good to turn up at a meeting where there’s a chance of conflict with your notepad and things that you need to say. And when they say, “These are some of my reasons”, then you write them down. Say, “So let me just capture that.”

[20:00] What sort of biases should someone self-reflect to check if they’re operating under a false bias?

[22:44] Finding team players versus kingdom builders.

[23:00} Find colleagues who can coach each other. The wisdom we need is usually already in the organization. We just don’t know each other well enough to be able to trust each other with our problems.  

ABOUT LISA McINNES-SMITH

Lisa McInnes-Smith is in the top echelon of corporate speakers, having presented live to more than 2½ million people across 30 countries.

The first Australian inducted into the International Speaker Hall of Fame, Lisa is a TEDx Melbourne speaker. Her presentation is called “Winning Words: the phrases that pay”.

CONTACT:

Website: https://www.lisaspeaks.com/

LinkedIn: https://www.linkedin.com/in/lisaspeaks/

ABOUT PODCAST HOST, NINA SUNDAY

To learn more about training programs in your workplace with Nina Sunday (or one of her experienced Facilitators from Brainpower Training Pty Ltd) in Australia Pacific, visit: https://www.brainpowertraining.com.au/signature-programs/

Nina Sunday’s speaker site for global in-person speaking bookings: https://www.ninasunday.com/

Connect with Nina Sunday on LinkedIn HERE: https://www.linkedin.com/in/ninasunday/

To subscribe to Nina Sunday’s personal blog go to https://www.brainpowertraining.com.au/ and scroll to bottom of page to register.

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Want to know how small, consistent steps can drive big results? How bottom-up ideas with top-down strategy create lasting innovation? This episode features Nigel Collin, an innovation and adaptability expert helping leaders build teams that make improvement a daily habit.

Experience our episodes in a whole new way and watch every video version on our YouTube channel HERE

Subscribe to catch each episode release.

 

Soundbites

[00:00] Adaptive mindset through curiosity and continuous learning.

[00:44] Innovation, creativity, AI, and workplace culture.

[01:08] Adaptive teams that make innovation a daily habit.

[02:00] Motorbike journey launched grassroots innovation research.

[05:00] Indigenous Australians transforming dialysis care.

[07:00] Innovation as iterative improvement.

[08:20] Operational and relational innovation.

[09:00] Communication and inclusion.

[10:15] Unlearn creativity – insights from George Land’s NASA test.

[12:30] Small wins create confidence and momentum for innovation.

[13:45] Psychological safety and permission as drivers of innovation.

[14:30] One small improvement saving six figures.

[15:10] Grassroots ideas with organisational purpose and vision.

[18:45] Three actions – give permission, clarify goals, make people feel heard.

[19:20] Growth mindset opens curiosity and adaptability.

[20:00] Replace “yes but” with “yes and” to keep ideas alive.

 

CONTACT NIGE|L COLLIN

Website: https://www.nigelcollin.com.au/

LinkedIn: https://www.linkedin.com/in/nigelcollin/

ABOUT PODCAST HOST, NINA SUNDAY

Nina Sunday’s latest book, ‘’Manage Self, Lead Others: Constructive Conversations, True Self-Leadership, and Culture You Can’t Fake’’ now on Amazon – paperback or kindle.

Amazon USA ⁠⁠https://a.co/d/3WaplI9⁠⁠

Amazon Australia ⁠⁠https://amzn.asia/d/0KwghaM⁠⁠

You can read the Kindle version on your PC, laptop or phone; you don’t need a Kindle device. Feel free to leave a review so others know it’s a good read.

===

Brainpower Training

To learn more about face-to-face training programs with
Nina Sunday or one of her experienced Facilitators from Brainpower Training Pty
Ltd in Australia Pacific, visit: ⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/signature-programs/⁠⁠⁠⁠⁠⁠⁠

===

NinaSunday.com

To visit Nina Sunday’s speaker site for global
in-person speaking bookings visit: ⁠⁠⁠⁠⁠⁠⁠https://www.ninasunday.com/⁠⁠⁠⁠⁠⁠⁠

===

LinkedIn: Connect with Nina Sunday on LinkedIn ⁠⁠⁠⁠HERE⁠⁠⁠⁠

===

Blog

To subscribe to Nina Sunday’s blog go to ⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/
⁠⁠⁠⁠⁠⁠⁠and scroll to bottom of page to register.

 

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Scott Dutton is the Conflict Whisperer; a global expert on
difficult conversations, Conflict intelligence®, mediation, emotional
intelligence and workplace culture. As a professional speaker he’s known as the fun-maker and spoken to over 25,000 professionals as a speaker or facilitator.

Q. What makes a culture unravel? What toxic behavior is most
prevalent?

Where there’s an us-and-them culture, where it gets very
much management vs. staff, where people do not feel comfortable or safe to have
those difficult conversations. Teams need to have a model on how to have those
difficult conversations. one I use is based on a Harvard model; start by asking questions to understand.

A trap in difficult conversations is if they start provoking
the other person and put them on the back foot then – you get defensiveness.

It’s being mindful about how you start, and also your tone and body language
and how that comes across; all those things play a part in whether that
conversation is going to go well or not.

The purpose initially is to understand each other before
starting to look at solutions. It’s going in open, curious, trying to
understand the other, them understanding you, and then we find a way forward.
If everyone has a model like that it makes it easier.

“Calling it out” is when you see something inappropriate,
you go, ‘Hey, hang on there, I’m uncomfortable with that.” You make it
clear.

“Calling it in” is more subtle. What it is, I might see you
raise an eye at someone in the meeting, or do something more subtle and I might
say, “I just wondered, in the meeting I saw you make an interesting facial
expression when Mary was talking. I’m just wondering what was going on for you
there?”

I’m not coming in with judgment. I’m coming in with a soft
curiosity and saying, “Hey what’s going on there? I saw that.”

CONTACT Scott Dutton

go to: https://fightingfair.com.au/
contact@fightingfair.com.au

contact@fightingfair.com.au

ABOUT PODCAST HOST, NINA
SUNDAY

Nina Sunday’s latest book, ‘’Manage Self, Lead Others:
Constructive Conversations, True Self-Leadership, and Culture You Can’t Fake’’
now on Amazon – paperback or kindle.

Amazon USA ⁠⁠https://a.co/d/3WaplI9⁠⁠

Amazon Australia ⁠⁠https://amzn.asia/d/0KwghaM⁠⁠

You can read the Kindle version on your PC, laptop or
phone; you don’t need a Kindle device. Feel free to leave a review so others
know it’s a good read.

===

Brainpower Training

To learn more about face-to-face training programs with
Nina Sunday or one of her experienced Facilitators from Brainpower Training Pty
Ltd in Australia Pacific, visit: ⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/signature-programs/⁠⁠⁠⁠⁠⁠⁠

===

NinaSunday.com

To visit Nina Sunday’s speaker site for global
in-person speaking bookings visit: ⁠⁠⁠⁠⁠⁠⁠https://www.ninasunday.com/⁠⁠⁠⁠⁠⁠⁠

===

LinkedIn: Connect with Nina Sunday on LinkedIn ⁠⁠⁠⁠HERE⁠⁠⁠⁠

===

Blog

To subscribe to Nina Sunday’s blog go to ⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/
⁠⁠⁠⁠⁠⁠⁠and scroll to bottom of page to register.

 

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Want to know the secret to leading with creativity,
driving innovation, and making AI your competitive edge Nils Vesk, founder of Ideas with Legs and author of The Reinvention Spirit and Innovation Archetypes, shares how leaders can turn ideas into impact.

Experience our episodes in a whole new way and watch every video version on our YouTube channel HERE Subscribe to catch each episode release.

 

Soundbites
[01:44] How AI shifts the role of human imagination

[03:08] Moving past fear and resistance to AI adoption

[03:27] Three essentials of behavior change

[06:49] The four phases of innovation

[08:37] Behavioural science, data, and futurist thinking

[09:31] Innovation behaviors across organizations

[12:44] Continuous improvement vs. Innovation

[14:40] Why leaders should ask big-picture questions

[15:07] Making innovation a habit – why five minutes is enough

[16:35] Psychological safety and stopping idea

[17:04] The “20 ideas” muscle technique

[19:33] Overcoming mental blank and strengthening creative neuroplasticity

CONTACT NILS VESK

Website: https://nilsvesk.com/

LinkedIn: https://www.linkedin.com/in/nilsvesk/overlay/contact-info/

 

ABOUT PODCAST HOST, NINA
SUNDAY

Nina Sunday’s latest book, ‘’Manage Self, Lead Others:
Constructive Conversations, True Self-Leadership, and Culture You Can’t Fake’’
now on Amazon – paperback or kindle.

Amazon USA ⁠⁠https://a.co/d/3WaplI9⁠⁠

Amazon Australia ⁠⁠https://amzn.asia/d/0KwghaM⁠⁠

You can read the Kindle version on your PC, laptop or
phone; you don’t need a Kindle device. Feel free to leave a review so others
know it’s a good read.

===

Brainpower Training

To learn more about face-to-face training programs with
Nina Sunday or one of her experienced Facilitators from Brainpower Training Pty
Ltd in Australia Pacific, visit: ⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/signature-programs/⁠⁠⁠⁠⁠⁠⁠

===

NinaSunday.com

To visit Nina Sunday’s speaker site for global
in-person speaking bookings visit: ⁠⁠⁠⁠⁠⁠⁠https://www.ninasunday.com/⁠⁠⁠⁠⁠⁠⁠

===

LinkedIn: Connect with Nina Sunday on LinkedIn ⁠⁠⁠⁠HERE⁠⁠⁠⁠

===

Blog

To subscribe to Nina Sunday’s blog go to ⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/
⁠⁠⁠⁠⁠⁠⁠and
scroll to bottom of page to register.

 

Learn more about your ad choices. Visit megaphone.fm/adchoices

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In this conversation from the archive, Brendan Rogers turns the spotlight on Nina Sunday to unpack the 5 rookie mistakes new managers make, and how to avoid them.

Experience our episodes in a whole new way and watch every video version on our YouTube channel HERE Subscribe to catch each episode release.

 

Soundbites
[01:00] Why leaders need to hear this conversation

[03:08] Link between culture and team performance results

[04:37] Turning mistakes into growth and improving team motivation

[05:09] Work experience that shapes views on feedback

[06:57] Learn to have better conversations

[08:22] The big picture of leadership

[11:24] Why one-on-ones are essential for communication and trust

[15:32] One-on-ones and job rotation to unlock hidden strengths

[18:01] The role of psychometric tools to manage individuals

[20:30] Balancing laissez-faire leadership

[21:26] The danger of shutting down innovation

[23:22] Constant reinvention and valuing staff ideas

[25:25] Google’s Project Oxygen on effective management behaviours

[26:36] Culture through informal rituals

[29:35] Phone use at work and setting clear expectations

[30:58] Choosing the right language for feedback

[33:35] Organisational theory and avoiding workplace disharmony

[35:12] Leading from the front vs. from the side

[38:22] Impact of small irritations left unaddressed

[42:29] Not creating a second curve for growth

[44:48] New challenges and projects to maintain engagement

[47:40] Missed opportunities to offer career progression within roles

[49:41] Hiring lessons and using interns as a talent pipeline

[51:16] How young professionals value portfolio careers and side projects

[52:23] Neglecting your own capability development

[53:37] Google’s Project Aristotle and the importance of psychological safety

[54:32] Conversational equality and inviting all voices

[55:50] VW ”Dieselgate” and the dangers of groupthink

[57:14] Brainstorming and continuous improvement

[59:29] Leadership skills in associations and community roles

[01:01:17] Why leaders must use mistakes as learning opportunities

[01:02:57] Systems, checklists, and protecting corporate memory

[01:05:04] Asking questions in one-on-ones to improve communication

[01:07:02] Cultivating loyalty through acknowledgment

[01:08:33] Publicly sharing customer compliments to build confidence

CONTACT BRENDAN ROGERS

Website: https://leaderbydesign.au/

LinkedIn: https://www.linkedin.com/in/bjrogers01/

 

ABOUT PODCAST HOST, NINA SUNDAY

Nina Sunday’s latest book, ‘’Manage Self, Lead Others:
Constructive Conversations, True Self-Leadership, and Culture You Can’t Fake’’ now on Amazon – paperback or kindle.

Amazon USA ⁠⁠https://a.co/d/3WaplI9⁠⁠

Amazon Australia ⁠⁠https://amzn.asia/d/0KwghaM⁠⁠

You can read the Kindle version on your PC, laptop or phone; you don’t need a Kindle device. Feel free to leave a review so others know it’s a good read.

===

Brainpower Training

To learn more about face-to-face training programs with Nina Sunday or one of her experienced Facilitators from Brainpower Training Pty
Ltd in Australia Pacific, visit: ⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/signature-programs/⁠⁠⁠⁠⁠⁠⁠

===

NinaSunday.com

To visit Nina Sunday’s speaker site for global in-person speaking bookings visit: ⁠⁠⁠⁠⁠⁠⁠https://www.ninasunday.com/⁠⁠⁠⁠⁠⁠⁠

===

LinkedIn: Connect with Nina Sunday on LinkedIn ⁠⁠⁠⁠HERE⁠⁠⁠⁠

===

Blog

To subscribe to Nina Sunday’s blog go to ⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/
⁠⁠⁠⁠⁠⁠⁠and scroll to bottom of page to register.

Learn more about your ad choices. Visit megaphone.fm/adchoices

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Having travelled to 75 countries and uncovering 37 powerful insights from the world’s most creative minds, Fredrik Härén is a global creativity explorer. In this episode, discover fresh ways to think, create, and solve problems from Greece to Bhutan.

Experience our episodes in a whole new way and watch every video version on our YouTube channel HERE Subscribe to catch each episode release.

 

Soundbites

[01:11] The World of Creativity and its 37 global insights.

[04:47] “Find the Path”: Creativity as process, not failure.

[07:50] “Kaitakusha”: Cultivating the future with generosity of spirit.

[09:50] Doing Quotient (DQ).

[10:50] Curiosity as the foundation of creativity.

[14:40] Hostage negotiator’s technique of using positivity to stay creative.

[17:30] Sweeden: Confidently doubting as the creative sweet spot.

[20:10] “Tetelestai”: To know when to end.

 

CONTACT FREDRICK HAREN

Website: https://www.professionalspeaking.com/

LinkedIn: https://www.linkedin.com/in/fredrikharen/

 

ABOUT PODCAST HOST, NINA SUNDAY

Nina Sunday’s latest book, ‘’Manage Self, Lead Others:
Constructive Conversations, True Self-Leadership, and Culture You Can’t Fake’’
now on Amazon – paperback or kindle.

Amazon USA ⁠⁠https://a.co/d/3WaplI9⁠⁠

Amazon Australia ⁠⁠https://amzn.asia/d/0KwghaM⁠⁠

You can read the Kindle version on your PC, laptop or
phone; you don’t need a Kindle device. Feel free to leave a review so others know it’s a good read.

===

Brainpower Training

To learn more about face-to-face training programs with Nina Sunday or one of her experienced Facilitators from Brainpower Training Pty
Ltd in Australia Pacific, visit: ⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/signature-programs/⁠⁠⁠⁠⁠⁠⁠

===

NinaSunday.com

To visit Nina Sunday’s speaker site for global in-person speaking bookings visit: ⁠⁠⁠⁠⁠⁠⁠https://www.ninasunday.com/⁠⁠⁠⁠⁠⁠⁠

===

LinkedIn: Connect with Nina Sunday on LinkedIn ⁠⁠⁠⁠HERE⁠⁠⁠⁠

===

Blog

To subscribe to Nina Sunday’s blog go to ⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/
⁠⁠⁠⁠⁠⁠⁠and scroll to bottom of page to register.

Learn more about your ad choices. Visit megaphone.fm/adchoices

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