How do iconic brands and disruptive business leaders approach accommodating a new generation of customer expectations? Customer Experience Advantage Podcast author and keynote speaker David Avrin talks with dynamic business leaders about their visionary concepts and powerful customer engagement models.
Customer Experience Advantage Podcast with David Avrin
54 Episodes Available
Richard Bliss Interview: Unlocking the Linkedin Code
So how do you make sense of social media marketing when the rules keep changing? Just when you think you’ve got it mastered, they change the algorithm. You’ve crafted the perfect linkedin post and you wonder why only five people have seen it, when the post before it got hundreds of react...
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Lea Woodford interview - leveraging the brand loyalty of the female consume
You know, when we talk about customers or consumers today the term consumer can mean a lot of different things. It’s B2B and B2C and segmented by demographics and psychographics and more. Of course, one of the most influential, if not the most influential driver of purchasing decisions is the ...
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Interview with Brian Staton, CEO of HMC Architects
You know the workplace has changed, from remote working to rotating shifts to even how we share our office space. So, how will we continue to connect and collaborate on ideas? How will we remain productive in the workplace of the future? My guest today is Brian Staton, and he’s President and C...
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Episode 20
Bruce Turkel Interview - Hearing from a Branding Guru
You know, a lot of the classic advertising marketing men and women from yesteryear, they really struggled to connect and pivot and stay relevant and effective with a new generation of buyers and a new generation of buyer expectations. Well, my guest today, however, he kills it. He’s one of the...
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Ivan Estrada, Author of Brand With Purpose
So how do you promote your business and build a personal brand that gets the attention of major television networks? Well, my guest today says that you have to change your approach. You need to be the show and not the ad. I’m talking to Los Angeles real estate wunderkind and media personality ...
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Vel Ries Interview - How to Be the Chief Inspiration Officer
So how do you create a company culture that people actually want to work for and attract and retain both staff and customers? It’s the holy grail of business, but it is elusive for so many. On today’s program I’m talking with Val Ries. She is a leadership coach and the author of ...
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Andrea Guendelman Interview - Feeding the Tech Talent Pipeline
How do you discover, cultivate, and onboard a new generation of talented workers to serve a profoundly new generation of customers and clients with different expectations and needs and demands? Well, my guest today says that these talented professionals are right here, just waiting to be seen and hi...
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Creating an Extreme Adventure Membership Model - Christopher Jerard, Founder/CEO, ROAM Media
How can nature meet technology to create community — profitably? With the growing allure of membership models, a new breed of entrepreneur is recognizing the importance of engaging a core of enthusiasts to validate the model before expanding to the masses.
In this episode of the Customer Experienc...
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Episode 2
Bringing Strategy and Process to Life, Visually! Aric Wood, CEO, XPLANE
So, what does strategy look like — physically? As business becomes more complex, it is becoming increasingly important for leaders to guide their employees and their customers through their processes in a more streamlined and understandable way.
On this episode of The Customer Experience Advantage...
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Episode 1
The Forever Transaction
Repeat business is the lifeblood of successful enterprises. But a new generation of entrepreneurial leaders are recognizing a higher level of customer loyalty: The Forever Transaction.
On this episode of the Customer Experience Advantage Podcast, I have a fascinating conversation with Robbie Kell...
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