Customer Experience Advantage Podcast with David Avrin

We’ve all learned in recent years to be flexible, to do more with less, to combat disruptions and Labor shortages. Well, there are a few organizations more adept at navigating these challenges, but they’re often underfunded and making do with limited resources. Well my guest today is Jay Clark, he has spent decades working in the not-for-profit trenches, and now, he helps leaders creatively tap unexplored resources to find the support they need to effectively do the important work that they do.

You can find Jay Clark at:

https://www.linkedin.com/in/jaylclark/

https://jccharityservices.com/

You can find David Avrin at:

www.davidavrin.com

www.linkedin.com/in/davidavrin

www.twitter.com/DavidAvrin

www.facebook.com/therealdavidavrin

www.instagram.com/therealdavidavrin

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How does a marine biologist with secret clearance through the US State Department become a top expert and trainer on sales strategy and scalability? Well, my guest today on the podcast is Jason Cutter. He’s the author of Reasons Not To Focus on The Sales Experience, along with other books. We’re going to talk about using authentic persuasion to go from order-taker to quota-breaker.

You can find Jason Cutter at:

https://www.linkedin.com/in/jascut

https://www.jasoncutter.com/

http://www.cutterconsultinggroup.com/

You can find David Avrin at:

www.davidavrin.com

www.linkedin.com/in/davidavrin

www.twitter.com/DavidAvrin

www.facebook.com/therealdavidavrin

www.instagram.com/therealdavidavrin

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You know there’s no shortage of approaches to boosting sales and driving customer success. My guest today tells his clients and audiences to stop trying to hit home runs and start helping your clients hit home runs. Ron Karr is the mastermind behind the velocity mindset. We’re going to talk today about how to help you balance both the speed and the direction of your efforts to multiply your sales and grow your business relationships.

You can find Ron Karr at:

https://ronkarr.com/

https://www.linkedin.com/in/ronkarr

https://twitter.com/ronkarr?lang=en

You can find David Avrin at:

www.davidavrin.com

www.linkedin.com/in/davidavrin

www.twitter.com/DavidAvrin

www.facebook.com/therealdavidavrin

www.instagram.com/therealdavidavrin

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How are you tracking your contacts so that opportunities don’t fall through the cracks? How are you reaching out in a way that’s effective for you, but not annoying to them? My guest on the podcast today was one of the early pioneers of customer relationship management systems. Jon Ferrara is here to talk about the future of CRM and how we can better use them to create a great experience for both your team and your customers. Throw those yellow sticky notes away, we’re going to future proof-your customer relationships with Jon Ferrara from nimble CRM.

You can find Jon Ferrara at:

https://www.linkedin.com/in/jonvferrara

https://twitter.com/Jon_Ferrara

https://www.instagram.com/jonferrara/?hl=en

You can find David Avrin at:

www.davidavrin.com

www.linkedin.com/in/davidavrin

www.twitter.com/DavidAvrin

www.facebook.com/therealdavidavrin

www.instagram.com/therealdavidavrin

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Everyone’s talking about how customers have changed, and so business, of course, needs to change as well. And that starts at the top from the CEO or the owner, all the way down through middle management. Well, my guest today is commander Mary Kelly. Not only has she led teams at the highest levels of business and the military but she’s an expert on leading future teams. Additionally, she’s a prolific author, military academy professor, hall of fame speaker, and one of my favorite people on the planet. We’re talking future-proofing your organization by future-proofing your leadership. 

You can find Mary Kelly at:

https://www.linkedin.com/in/drmarykelly/

https://productiveleaders.com/

https://twitter.com/marykellyspeaks

https://www.facebook.com/DrMaryKelly

You can find David Avrin at:

www.davidavrin.com

www.linkedin.com/in/davidavrin

www.twitter.com/DavidAvrin

www.facebook.com/therealdavidavrin

www.instagram.com/therealdavidavrin

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We all go on a journey when we buy products and contract for services and engage with vendors and sellers. Well, that customer journey can either be inadvertent and sporadic or, in the best of circumstances, it’s intentional and designed and refined and perfected. Today on the podcast I’m talking with Jochem van der Veer about the customer journey mapping more specifically about journey management. How do you make sure that everyone on your team is on the same page and your customers can easily navigate your path?

You can find Jochem at:

https://www.linkedin.com/in/jochemvanderveer/?originalSubdomain=nl

https://twitter.com/joch_m?lang=en

https://www.linkedin.com/company/theydoio/

You can find David Avrin at:

www.davidavrin.com

www.linkedin.com/in/davidavrin

www.twitter.com/DavidAvrin

www.facebook.com/therealdavidavrin

www.instagram.com/therealdavidavrin

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How do we effectively sell when customers today can so easily buy? How do we transcend the pervasive dynamic of simple transactions, when we aspire to truly connect and build relationships with our customers and clients? Well, on today’s episode, I’m speaking with master connector Lou Diamond, CEO of thrive. We’re going to talk about how sales teams and entrepreneurs and all of us in business can better understand a new generation of customers and what it takes to truly connect with them. The world has changed, we have changed, and Lou Diamond is going to help our businesses thrive today, tomorrow, and in the years to come.

You can find Lou Diamond at: 

https://www.linkedin.com/in/thriveloud/

https://www.thriveloud.com/

You can find David Avrin at:

www.davidavrin.com

www.linkedin.com/in/davidavrin

www.twitter.com/DavidAvrin

www.facebook.com/therealdavidavrin

www.instagram.com/therealdavidavrin

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As we all know, marketing has changed messaging and gaining publicity for your brand has changed dramatically in the digital age. Yesterday, getting publicity for your business involved sending press releases to the big three TV networks or the big three or four newspapers and hoping to catch Oprah’s attention, but the world has changed. My guest today is Gini Dietrich. She’s the creative and strategic mind behind spin sucks, a strategic consulting firm helping to solve complex corporate communication challenges.

You can find Gini Dietrich at:

https://www.linkedin.com/in/ginidietrich

https://spinsucks.com/

https://twitter.com/ginidietrich

https://www.amazon.com/Gini-Dietrich/e/B006425CSS%3Fref=dbs_a_mng_rwt_scns_share

You can find David Avrin at

www.davidavrin.com

www.linkedin.com/in/davidavrin

www.twitter.com/DavidAvrin

www.facebook.com/therealdavidavrin

www.instagram.com/therealdavidavrin

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You know, in one generation, we went from reefer madness to refer business. Whether or not cannabis is your thing, you can’t deny it’s becoming a very, very big business as it emerges from the basement and into the mainstream. My guest today is the Co-founder of leaf wire, which is fast becoming the LinkedIn of cannabis, with over 45,000 members representing 20,000 companies. Forget what you thought you knew about weed, we’re talking about the cannabis business with Peter Vogel of Leafwire.

You can find Peter Vogel at:

https://www.linkedin.com/in/petervogel1

https://twitter.com/pvogel?lang=en

https://www.instagram.com/leafwire/?hl=en

https://www.leafwire.com/

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So what does prosperity mean to you coming out of a pandemic, where scarcity rules the conversations? Scarcity of products, scarcity of employees, and more. How do we make that shift as business owners, as consumers, as entrepreneurs, how do we shift to a growth mindset and tap into the pent up demand for goods and services and connections and more? Well, my guest today is Randy Gage. He spent decades as a powerful voice for prosperity as a primary driver for a healthy, positive, and abundant life. He says that you can have gratitude for all that you do and all you have, and yet still have more.

You can find Randy Gage at:

https://www.linkedin.com/in/randygage/

https://www.randygage.com/

https://twitter.com/Randy_Gage

https://www.youtube.com/user/randygage

You can find David Avrin at

www.davidavrin.com

www.linkedin.com/in/davidavrin

www.twitter.com/DavidAvrin

www.facebook.com/therealdavidavrin

www.instagram.com/therealdavidavrin

Learn more about your ad choices. Visit megaphone.fm/adchoices