Daily Archives: Mar 19, 2018

The people who handle “complaints” about your company’s branded products are full of useful info. We always thought of customer service as customer intelligence,...

“Hold that thought for just a moment.” “Let me grab this call.” “Now, where were we?” How often have you uttered these phrases in conversations that were...

YOU have very particular, superstar strengths in certain areas. It’s why you were hired, or why you started your business, or why you were...

Throughout history, sleep deprivation has been used as a form of torture. Amnesty International lists sleep deprivation as a form of torture. Yet most...

“All forms of bullying are not bad. A good bully that defeats a bad bully is good.” -Greg Williams, The Master Negotiator & Body...

“The luck of the Irish” is a fun notion celebrated with lots of images of shamrocks and leprechauns this time of year in anticipation...

“The appearance of rain is soothing for some and cursed by others. When rain occurs in your life, define its purpose and use it...

Can we agree leaders bear most of the responsibility for employee engagement and turnover? Gallup research tells us that managers are at least 70%...

Have you ever heard that you should never ask a question for which you don’t already know the answer? Maybe I read that in...