Virtual Leadership Training: The Pros and Cons

For several years, virtual training has been an option, but not one that many companies chose. Most preferred the more conventional classroom style of training.

The COVID pandemic changed all of that. What training was done in 2020 and the first quarter of this year was largely delivered virtually.

Now, with the COVID restrictions approaching a conclusion, what does the future hold for leadership and management training? Or all training, for that matter? Will virtual training be the default for the future? Or will companies return to in-person, classroom training?

Many strong arguments — especially economic ones — can be advanced for virtual training. But there are tradeoffs that every leader and manager should consider before opting for virtual instruction. In this episode I lay out those tradeoffs and build the case that conventional, live training in person will always be the better way to train, given that option.

A PDF transcript of the episode is available at https://www.leaderperfect.com/podcast/episodes/2105-virtual-training.

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All Leadership Turns on These 3 Hinges

Leadership is the art of rallying people around a shared purpose, then motivating them and mobilizing them to achieve it. To achieve this mandate, leaders must excel at three interrelated skillsets:

• People Skills
• Communication Skills
• Trust-Building Skills

These are like three hinges on the doorway to leadership success. Unless they are maintained and well-oiled, that door will be difficult to open.

The most basic of these skillsets is people skills, simply because leadership is always people-centric. Whereas management strives to optimize processes, leadership strives to optimize the performance of people.

And to do so, leaders must be armed with effective communication skills. While leaders must lead by example, first and foremost they must lead through communication. Their example merely validates that they truly believe in the message which they espouse.

Further, people perform at their highest level only in an atmosphere of trust. Leaders must therefore excel at creating strong trust bonds among their people. Love bonds people together. Trust bonds communities together, just as it has from the dawn of human society. Leaders who want their people to thrive are ever vigilant to keep trust in strong repair.

A PDF transcript of this episode can be obtained by following the link to download scripts at https://www.leaderperfect.com/podcast.

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A Four-Part Template for Helping People Solve Problems

As leaders and managers, we are regularly approached by people wanting help with solving some problem or overcoming a challenge.

Do you have a set strategy for how to manage such conversations? As an executive coach, I must guide these kinds of discussions in almost every coaching session.

In this episode I offer a four-step process which I follow to make these conversations as fruitful as possible. The approach I use in coaching is equally applicable to management conversations or discussions with friends and family.

To make the steps of the process easy to recall, my name for the process is the CIAA formula (or the CI-double-A formula, as I most commonly refer to it.), Each letter in the name refers to a specific step in the process.

This process is easy to learn. Easy to remember. Easy to apply. Even though this podcast describes it only from a high-level perspective, I provide sufficient detail that you can implement it immediately. For a printable copy of this episode, download a PDF transcript of the program at https://www.leaderperfect.com/podcast.

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Leaders Need Trust, But They Can’t Earn It

Trust is the most fundamental of human social needs. Without trust, the relationships necessary for social and cultural order fall apart. And nowhere is that more true than in leadership. Leaders who are not trusted have no influence.

Gaining the trust of their followers is thus a primary concern for leaders. But if they think that they can earn trust, they are missing a pivotal reality. The truth is, we cannot earn trust. Trust, like beauty, is in the eye of the beholder.

Trust is not something we earn. It’s something which others bestow on us. If they choose not to trust us, there is nothing which we can do to coerce them, obligate them, or compel them to place trust in us. Our job as leaders, then, is to act in such a trustworthy manner that we make it as easy for people to bestow trust upon us.

And to appear trustworthy, we must first look at ourselves from the perspective of those who lead. From our followers’ vantage, what makes us worthy of trust? And conversely, what makes us undeserving of trust? This episode examines the crucial necessity of leaders approaching trust-building from the viewpoint of those whom they lead.

A PDF copy of today’s episode is available by following the appropriate download link at https;//www.leaderperfect.com/podcast.

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The Challenge of Leading in a Polarized World

From the time children begin to talk well, they are quick to raise an outcry if they feel that they are being treated unfairly. Time and again we hear them complain, “But that’s not fair!” or “They aren’t playing fair with me.”

And we carry passion for fairness into adulthood. Political and social reform movements throughout history have organized themselves around a protest against something judged to be unfair.

As leaders, we are expected to make decisions and adopt policies which are fair. But what constitutes fairness? This episode explores two different criteria which are used to determine whether a decision or policy is fair. And it shows how division over these criteria has led to in our current state of political and social polarization.

Unfortunately, this polarization spills over into organizational life, where people expect leaders to make fair decisions and to take fair positions. Today’s podcast aims at helping leaders take fairness issues into proper consideration when making decisions or adopting new policies.

A PDF transcript of this podcast is available at https://www.leaderperfect.com/podcast by clicking on the link to download scripts.

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The Inherent Flaw in Strategic Plans

Vital as they are, strategic plans have one inherent flaw due to their very design. Strategic plans plans typically envision the future as a straight-line projection of the present. They don’t make allowances for wholesale disruptions brought on by forces outside of our control.

Yet, 2020 presented us with one disruption after another. No one’s strategic plan could have anticipated the COVID-19 pandemic or the consequences which flowed from it. By mid-summer of 2020, most companies were working completely outside of the strategic plan with which they began the year.

So, is there a way to plan for the future in a way which allows for unforeseen disruptions which push our strategic plan aside? And the answer is, “Yes.” We do it by supplementing strategic planning with scenario planning. Scenario planning fundamentally answers the question, “How should we respond if horrendous development X were to happen?”

This episode offers an overview of scenario planning and identifies six potential disruptions which every business is well-advised to address with thoughtful scenario planning.. A link to download a transcript of this episode can be found at https://www.leaderperfect.com/podcast.

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Critical Transitions on the Corporate Ladder

For twenty years I’ve been observing an intriguing phenomenon: promising, high-potential managers whose careers seem to top out prematurely.

There’s no apparent scandal to blame as the culprit. No wholesale failure of a pivotal assignment. No costly mistake as a result of their misjudgments. They simply quit moving up. Or worse still, they are asked to move out.

As a leadership and executive coach, I’ve often been engaged to work with managers who are in this very situation, or soon may be. Sometimes it’s the manager who reaches out to me to explore possible causes for a plateaued career. More often it’s a company that contacts me, asking for my help in rescuing the flagging career of a high-promise worker.

After dozens of engagements like this, I came to see that many of these clients already had the personality and the requisite skills to continue their upward climb. But they had plateaued because of factors having little to do with their likability or skill set.

In this episode I look at five of the more common factors which I’ve encountered that are quietly sabotaging careers. I think of them as “silent killers,” because they rarely call attention to themselves. Yet they are choking off what could be a stellar career. As I examine these career-killing villains, ask whether you’re taking adequate precautions against them.

For a PDF copy of today’s episode, follow the link to download transcripts at https://www.leaderperfect.com/podcast.

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It’s Not Always About Motivation

Leadership is about recognizing the potential in people and situations, then bringing that potential to fruition.

For that reason, serious leaders find it disconcerting when they have a worker or volunteer who shows great promise, but seems content with mediocre performance.

When we encounter people like this, it’s easy to say that they are not motivated. Which may be the case. But not necessarily. lack of motivation is only one of several possibilities.

In this episode I look at four issues which result in people performing at a substandard level. I offer a simple template for identifying which of these issues is likely the root of the problem. Each issue calls for a unique leadership solution.

Motivation may indeed be the problem. But an even deeper problem may lie elsewhere. This template helps you decipher the real issue.

A PDF transcript of this program is available at https://www.leaderperfect.com/podcast/episodes.

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Views of the Past, Vision for the Future

Great transformative movements in history have always arisen from a grand new vision of what the future should look like. Think of the American Revolution or the development of the internet as striking examples.

Yet, behind every new vision for the future is a reframing of how we remember the past. Our memory of the past is always selective. It highlights certain things that happened, but marginalizes or ignores others.

This very process of selection colors how we think of our past and what it portends for our future. This is as true of organizations as it is of individuals. Great leaders have always motivated people to pursue a new future by offering a new view of the past. And they do this by calling attention to overlooked aspects of the past which can be capitalized on to build a desirable future.

For instance, turnaround leaders in troubled organizations utilize this technique routinely. They inherit a situation in which people feel anxious about the future, discouraged about their prospects, or doubtful of their own capability. The leader confronts this situation by reframing how people view their past. The leader underscores helps people see elements of the past and present on which to build a new sense of promise and hope.

In this episode I offer some striking examples of how this technique works. As leaders, we are all charged with painting an attractive vision for the future. That process often begins by sketching a new view of the past.

A PDF copy of this episode is available for download at https://www.leaderperfect.com/podcast.

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Personal Traits of Great Team Leaders

In today’s world, organizations presume that managers will also be team leaders. Strong teams are essential in an era when both for-profit companies and non-profits operate in highly complex contexts.

Countless studies have examined the personal traits of effective team leaders. On the internet you can find lists with as many as 30 attributes which characterize great team leadership. Some are obviously more vital than others.

After decades of leading teams, building teams, and coaching others to do the same, I’ve identified the ten hallmarks which I personally believe are the most essential traits of superb team leadership. I share these ten in this episode. And I also identify the one leadership characteristic which I consider most critical of all.

A PDF copy of this episode is available for download at https://www.leaderperfect.com/podcast.

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