Crack the Customer Code

The tension between customer service and efficiency creates many problems, and you’ll hear about some interesting examples in this episode. What’s more, Jeannie and Adam will discuss the possible solutions, so tune in if this age-old problem has been bothering you as well, so you can finally get rid of it.

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Chip looks at customer experience differently than many do today. He is interested in the human stories and the service customers truly want to see, even if they don’t ask for it. If you want to learn more about this compelling way of improving customer experience, and get a lot of practical advice, tune in, as this is not an episode you want to miss!

In order to reap the benefits of CX (while simultaneously managing limited budgets and external expectations), the pros need to learn to prioritize.

In this report from Forrester, you will learn how to prioritize CX efforts based on three categories: business, customer, and feasibility.

Get the free report from our sponsor Alida just for our listeners here: https://www.alida.com/ctcc

Learn more about your ad choices. Visit megaphone.fm/adchoices

The 2021 Customer Expectations Report by Gladly is out, and Adam and Jeannie talk about some of the more interesting findings from it. These numbers are bound to influence your business, especially since the findings are significantly different than before, and yes, they are partly affected by the global pandemic.

In order to reap the benefits of CX (while simultaneously managing limited budgets and external expectations), the pros need to learn to prioritize.

In this report from Forrester, you will learn how to prioritize CX efforts based on three categories: business, customer, and feasibility.

Get the free report from our sponsor Alida just for our listeners here: https://www.alida.com/ctcc

Learn more about your ad choices. Visit megaphone.fm/adchoices

Ramon Ray talks to us about how important customer experience is for small businesses and why technology is the biggest part of improving the experience today. Ramon explains how to determine which technology you need and gives you some advice he’s learned as a small business owner himself.

In order to reap the benefits of CX (while simultaneously managing limited budgets and external expectations), the pros need to learn to prioritize.

In this report from Forrester, you will learn how to prioritize CX efforts based on three categories: business, customer, and feasibility. 

Get the free report from our sponsor Alida just for our listeners here: https://www.alida.com/ctcc

Learn more about your ad choices. Visit megaphone.fm/adchoices

Do you know how valuable the insights gained from active communities can be? If you don’t, then this is certainly the episode for you! Jeannie and Adam will discuss things that haven’t been covered before yet are extremely important for CX, especially today.

In order to reap the benefits of CX (while simultaneously managing limited budgets and external expectations), the pros need to learn to prioritize.

In this report from Forrester, you will learn how to prioritize CX efforts based on three categories: business, customer, and feasibility. 

Get the free report from our sponsor Alida just for our listeners here: https://www.alida.com/ctcc

Learn more about your ad choices. Visit megaphone.fm/adchoices

Managing cultural change is always challenging. Ross Wainwright discusses the processes and hard decisions behind the transformation from Vision Critical to Alida, including the cultural, branding, tech, and product & service changes – all during the pandemic.

In order to reap the benefits of CX (while simultaneously managing limited budgets and external expectations), the pros need to learn to prioritize.

In this report from Forrester, you will learn how to prioritize CX efforts based on three categories: business, customer, and feasibility. 

Get the free report from our sponsor Alida just for our listeners here: https://www.alida.com/ctcc

Learn more about your ad choices. Visit megaphone.fm/adchoices

Many business leaders are worried that things won’t go back to normal, so Adam and Jeannie have a few interesting stats and opinions that could help you. This episode should have enough useful information to help you gain some valuable insights into the future of CX in the upcoming post-pandemic world.

In order to reap the benefits of CX (while simultaneously managing limited budgets and external expectations), the pros need to learn to prioritize.

In this report from Forrester, you will learn how to prioritize CX efforts based on three categories: business, customer, and feasibility. 

Get the free report from our sponsor Alida just for our listeners here: https://www.alida.com/ctcc

Learn more about your ad choices. Visit megaphone.fm/adchoices

Thinking globally but acting locally is an idea that’s rarely discussed in customer experience. This is what we talk about, among other things, with our guest, Steven Van Belleghem. Steven understands the nuances of customer experience and the small details many others tend to miss. He also knows how smaller companies can improve their customer experiences, so there’s a lot of value you can gain from his words.

In order to reap the benefits of CX (while simultaneously managing limited budgets and external expectations), the pros need to learn to prioritize.

In this report from Forrester, you will learn how to prioritize CX efforts based on three categories: business, customer, and feasibility. 

Get the free report from our sponsor Alida just for our listeners here: https://www.alida.com/ctcc

Learn more about your ad choices. Visit megaphone.fm/adchoices

AI and machine learning are changing the game, and we are bound to see more benefits for the world of customer experience very soon. The current goal is to automate routine interactions and leave humans open to deal with the more complex ones. But there’s so much more to come.

In order to reap the benefits of CX (while simultaneously managing limited budgets and external expectations), the pros need to learn to prioritize.

In this report from Forrester, you will learn how to prioritize CX efforts based on three categories: business, customer, and feasibility. 

Get the free report from our sponsor Alida just for our listeners here: https://www.alida.com/ctcc

Learn more about your ad choices. Visit megaphone.fm/adchoices

2020 changed a lot of things for both customers and customer experience leaders. Christine Rimer works with customer experience leaders and knows exactly what troubles them and how to help them.

Christine leads SurveyMonkey’s customer experience program, community, and thought leadership to drive growth and innovation. Before SurveyMonkey, she held various CX leadership roles but began her career in enterprise business systems and data management, where she aligned cross-functional teams to deliver measurable business outcomes.

In order to reap the benefits of CX (while simultaneously managing limited budgets and external expectations), the pros need to learn to prioritize.

In this report from Forrester, you will learn how to prioritize CX efforts based on three categories: business, customer, and feasibility. 

Get the free report from our sponsor Alida just for our listeners here: https://www.alida.com/ctcc

Learn more about your ad choices. Visit megaphone.fm/adchoices