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Want to be more customer-centric? Try crossword puzzles.
Being able to look at things from many perspectives is key to running a customer-centric business. Crossword puzzles help you do that. They build empathy muscles and expose gaps between what you know and what customers know, helping to make your company's customer experience better. In this post I explain how picking up a crossword puzzles habit has helped me stay open to new ideas offer a few ideas for you to do the same.
