Welcome to The Michelle Pascoe Hospitality Podcast, where we explore the heart of the hospitality industry through conversations with leaders, experts, and innovators. Each episode brings you insights, practical advice, and inspiring stories that help you elevate guest experiences, enhance team performance, and stay ahead of industry trends. Whether you’re an owner, manager, or passionate professional, this podcast will ignite your passion for hospitality. Tune in, learn, and grow with us!
The Michelle Pascoe Hospitality Podcast
100 Episodes Available
Episode 58
Why is signage & phone messages so important to your brand?
Being in control of your brand means making sure it is relevant and up to date, promoting your exact services and products targeted to your ICA. Too often signs or phone messages are created, hung up / turned on and then forgotten as the day to day tasks take cover in your business.
In this podcas...
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Episode 59
Do your customers needs change when the weather does?
Weather can effect customers moods and the attitudes of your team, so it’s important to recognise this and as a leader have a plan and implement it.
This podcast provides 8 quick tips on how to beat the weather blues.
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Episode 60
Did you know that Acknowledgement is one of the top 6 customer expectations?
By simply acknowledging a waiting customer whether they be in front of you or on the phone, is the first step on the service journey.
Being “invisible” is a dreadful feeling for anyone, particularly a customer who wants to buy something from you and instead are ignored by a service provider on...
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Episode 61
Creating a memorable experience without costing money
Spending money doesn’t always result in change when it comes to creating a memory for a customer that has them returning and recommending your business to others.
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The impact of checking in with your team
When it comes to your team it is important to trust them and the biggest way this is shown in the workforce is delegation not abdication.
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Episode 63
How to manage the skunks in your business
If you don’t manage the skunks with the poor behaviour, the good people leave or they stay and think why bother?
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Episode 64
How does professional development improve the customer experience?
Investing in yourself through professional development can translate into a greater customer experience when you put your notes into actions.
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Episode 65
Trust is a key value for a leader
Upon returning from Denver, Colorado over the weekend where I attended the National Speakers Conference, with many wonderful speakers the topic of Trust in the workplace and in life was discussed on the platform as well as in the hallways. In this weeks podcast I would like to share with you why I...
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Episode 66
Customer Retention Revolution Webinar
Michelle runs through her Customer Retention Revolution Course with a live webinar.
To join the course go to https://bit.ly/2YBkbeE
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Episode 67
Brand Audit
https://www.michellepascoe.courses/sales-page-716ec607-12ea-4b83-b1d3-b65d6f0ce999 As providers of the brand experience and creators of memories for your business, no matter what your product or service offering you need to connect the head and the hear, having your customers experience the em...
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