The Michelle Pascoe Hospitality Podcast

Getting team members who are comfortable in their fixed routines to change can be a challenge.  In this podcast I share with you a fun way to create interest, change and team engagement by creating a competition of knowledge across your whole organisation (including you).  A competition encourages buy-in and engagement.  Seek their ideas, create change champions and the golden rule “praise any improvement.”

Having a team recognition programme behind the scenes is also a good way to reward team members, but it can cross over into a popularity contest and backfire.

So how do you create a recognition programme that not only acknowledges performance but also knowledge?  In this episode I discuss ideas and tips on how to create a programme that will be beneficial to the team and business that includes everyone.

Everyone needs to feel safe and secure in their workplace knowing that management have undertaken ever measure to ensure that it is a safe workplace and that all employees care about each other.

Mental Health awareness in the workplace needs to be spoken about and expanded on in every organisation, it’s not just about donating or getting involved for 1 day a year it’s about every day and every employee in your organisation.  Making a difference to someone makes a big impact on everyone.

LET ME ASK YOU THIS QUESTION IN YOUR BUSINESS PLAN DID YOU HAVE A SECTION WITH THE HEADING “CUSTOMER SERVICE & RETENTION’? AND IN YOUR YEARLY BUSINESS STRATEGY REVIEWS/RETREATS DO YOU ALLOCATE TIME TO DISCUSS “CUSTOMER SERVICE & RETENTION”? 

If you are like the majority and you haven’t then take a listen to this podcast.