Welcome to The Michelle Pascoe Hospitality Podcast, where we explore the heart of the hospitality industry through conversations with leaders, experts, and innovators. Each episode brings you insights, practical advice, and inspiring stories that help you elevate guest experiences, enhance team performance, and stay ahead of industry trends. Whether you’re an owner, manager, or passionate professional, this podcast will ignite your passion for hospitality. Tune in, learn, and grow with us!
The Michelle Pascoe Hospitality Podcast
100 Episodes Available
Episode 49
TEAM RECOGNITION IS IT NECESSARY?
Having a team recognition programme behind the scenes is also a good way to reward team members, but it can cross over into a popularity contest and backfire.
So how do you create a recognition programme that not only acknowledges performance but also knowledge? In this episode I discuss ideas and...
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Episode 50
ARE YOUR TEAM SAFE?
Everyone needs to feel safe and secure in their workplace knowing that management have undertaken ever measure to ensure that it is a safe workplace and that all employees care about each other.
Mental Health awareness in the workplace needs to be spoken about and expanded on in every organisation, ...
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Episode 51
EP51: THE CHALLENGE OF ROSTERING / SCHEDULING YOUR TEAM
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Episode 52
THE CHALLENGE OF ENGAGING YOUR LOCAL COMMUNITY
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Episode 53
The Challenge of Building a Genuinely Caring and Compassionate Team
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Episode 54
Ep 54: DO YOU LEAVE YOUR BUSINESS SUCCESS TO CHANCE
LET ME ASK YOU THIS QUESTION IN YOUR BUSINESS PLAN DID YOU HAVE A SECTION WITH THE HEADING “CUSTOMER SERVICE & RETENTION’? AND IN YOUR YEARLY BUSINESS STRATEGY REVIEWS/RETREATS DO YOU ALLOCATE TIME TO DISCUSS “CUSTOMER SERVICE & RETENTION”?
If you are like the majority and you have...
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Episode 55
How to listen to your customers and team
OBTAINING FEEDBACK FROM YOUR CUSTOMERS AND TEAM IS A GREAT START, (I DON’T MEAN A “COMMENT CARD). YOU NEED TO BE IN CONTROL AND PLANNING WHAT YOU ARE SEEKING TO GAIN FROM THE FEEDBACK AND WHAT WILL YOU DO WITH THE INFORMATION.
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Episode 56
Ep: 56 Do you keep your team in the dark?
Knowledge is power, unfortunately some managers use their knowledge as a way of keeping their team reliant on them, not letting them know the final outcome and keeping the “cards close to their chest”, they then wonder why the outcomes are not achieved.
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Episode 57
WHY SHOULD YOU MATTER ABOUT THE LAST IMPRESSION?
If you don’t complete the circle of service with a memorable last impression of your business then it won’t be a lasting memory instead it could be seen as “fake” customer service.
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Episode 58
Why is signage & phone messages so important to your brand?
Being in control of your brand means making sure it is relevant and up to date, promoting your exact services and products targeted to your ICA. Too often signs or phone messages are created, hung up / turned on and then forgotten as the day to day tasks take cover in your business.
In this podcas...
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