Welcome to The Michelle Pascoe Hospitality Podcast, where we explore the heart of the hospitality industry through conversations with leaders, experts, and innovators. Each episode brings you insights, practical advice, and inspiring stories that help you elevate guest experiences, enhance team performance, and stay ahead of industry trends. Whether you’re an owner, manager, or passionate professional, this podcast will ignite your passion for hospitality. Tune in, learn, and grow with us!
The Michelle Pascoe Hospitality Podcast
100 Episodes Available
Episode 69
Spring is in the air
It’s time to review, revamp and replace your offering.
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Episode 70
Service with a smile
How a smile plays a role in inclusion and diversity.
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Episode 71
Seizing the Opportunity
There are times when being the CEO/Entrepreneur/Manager you question the journey you are on, wondering if you have sold out completely to the “corporate world” or that your values are no longer congruent with the company you work for or the clients you are taking on.You need to take a moment to ...
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Episode 72
The top 6 expectations of your customers
What we assume as being a provider of a service or facility versus the expectations are of our actual customers or clients.
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Episode 73
How to lead a team through change
You must communicate the correct information to everyone in your team, no one likes being kept in the dark.
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Episode 74
How to connect at networking events
Stepping out of your comfort zone for many people is hard when it comes to attending an event where you may not know anyone.
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Episode 75
Reviewing your team, getting ready for the Holiday season
Creating the opportunity for casual staff to see your business as a workplace of choice.
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Episode 76
New Business in Town!
There is a three-step process when it comes to service recovery: Listen, Empathise, Action.
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Episode 77
Interview with the CCO Sydney
Ahead of my presentation at the Chief Customer Officer Conference in Sydney, CCO Sydney interview me about the ways to help drive value and insert decision making through business, the shift in organisational culture to be more customer centric, key drivers to build better employment engagement and ...
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Episode 78
Why the first day needs to make an impact
When it comes to the first day for the new recruit ensure you are there or if not assign someone who believes in the vision and values of your organisation to greet them and create their first impression.
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