Home Leadership Advice The KPI Everyone Misses

The KPI Everyone Misses

The ethics KPI no one tracks is the work you killed.

Let’s start with the uncomfortable truth.

Most organizations love to talk about ethics.

They just don’t love to measure it.

So they track what’s easy:

  • Training completion rates
  • Policies published
  • Reviews performed
  • Committees formed
  • Boxes checked

All fine. All tidy. All largely meaningless.

All of that looks great in a deck.

All of it looks responsible in an audit.

None of it proves anything.

Because ethics is not proven by what you approved.

It’s proven by what you refused.

Let’s go.

Ethics isn’t a belief system. It’s a set of constraints. And constraints only matter when they cost you something.

Time.

Revenue.

Momentum.

Applause.

If your ethics never cost you anything, it isn’t ethics.

This is where most organizations get confused. They treat ethics like intent. Like values. Like something you state and then move on from.

But beliefs are cheap. Constraints are not. Real ethics shows up when something would work, and you still say no. When the market opportunity is real. When the revenue is obvious. When the team is excited. When the pressure is loud. That’s the moment ethics becomes visible.

Approvals are easy. You can approve almost anything when the downside feels abstract. “We’ll monitor it.” “We’ll add guardrails later.” “We’ll revisit after launch.” Enforcement is different. Enforcement creates friction. It slows teams down. It disappoints people. It kills momentum.

Which is exactly why it’s rare.

Most of the things you should kill would ship just fine. They’d sell. They’d scale. They’d look good on a roadmap. That’s what makes the decision real. If the bad ideas failed immediately, none of this would be hard.

Intent doesn’t save you here. “We meant well” doesn’t undo impact. Ethics isn’t about what you hoped would happen. It’s about what you prevented from happening when incentives were pushing the other way.

Constraints aren’t anti-innovation. They are the shape of serious innovation. Every mature system has them. Engineering has constraints. Security has constraints. Finance has constraints.

Ethics should, too.

The strongest leaders don’t ask whether something can be built. They ask whether it should exist at all. That question rarely earns applause. But it’s remembered.

Here’s a simple test: what has your ethics cost you this year? If the answer is “nothing,” that tells you everything you need to know.

Real ethics shows up as a deal you didn’t close. A feature you didn’t ship. A shortcut you didn’t take. If there’s no loss, there was no constraint.

This matters even more in AI because scale is unforgiving. Once something is deployed, stopping it is harder. Explaining it is harder. Undoing it is nearly impossible. Ethics after launch is damage control. Ethics before launch is leadership.

Notice what organizations don’t celebrate. They announce launches. They don’t announce restraint. There’s no press release for the thing you chose not to do. So leaders learn the wrong lesson. Speed is visible. Restraint is not.

Until it is.

Markets forget quickly. People don’t. Users remember how systems treated them. Employees remember what leadership allowed. Trust has a long memory.

Saying no is a skill. It takes clarity, foresight, and authority. It’s much easier to approve and move on. But leadership isn’t about momentum alone. It’s about direction.

Ethics doesn’t publish values. It enforces constraints. It shows up as friction. As delay. As disappointment.

Sometimes, it shows up as a launch you killed that would have looked great on paper.

That’s not failure. That’s the job.

Cristina DiGiacomo is a philosopher of systems who builds ethical infrastructure for the age of AI. She is the founder of 10P1 Inc. and creator of the 10+1 Commandments of Human-AI Co-Existence™,  a decision-making tool used by CEOs,  CISOs,  CAIOs,  and compliance leaders navigating high-stakes AI environments. Her work bridges governance and execution,  helping organizations embed moral clarity into complex systems. Cristina is the author of the #1 bestselling book Wise Up! At Work,  and has received multiple awards for both her strategic and philosophical work,  including from The New York Times,  Cannes Cyber Lions,  and IAOTP. She currently leads the C-Suite Network AI Council and speaks regularly on Responsible AI,  Systems Ethics,  and moral leadership. For more information about Cristina go here: CRISTINA DIGIACOMO

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Cristina DiGiacomo is a philosopher of systems who builds ethical infrastructure for the age of AI. She is the founder and CEO of 10P1 Inc.and the creator of the 10+1 Commandments of Human–AI Co-Existence™, a decision-making tool designed to help leaders apply responsibility with clarity in high-stakes, high-ambiguity AI environments. The 10+1 provides a structured way for organizations to make ethical responsibility explicit as decisions are automated, scaled, and embedded into complex systems. Cristina brings more than 25 years of experience as an award-winning Interactive Strategist for major organizations including The New York Times, Citigroup, and R/GA. Throughout her career, she led large-scale digital initiatives and complex product launches, gaining firsthand insight into how systems shape human behavior—and how misaligned incentives can create structural risk and long-term harm. Her transition into philosophy was driven by what she observed inside modern institutions: moral confusion, short-term thinking, and a lack of language for consequence in decision-making. She earned a Master of Science in Organizational Change Management from The New School and has spent over a decade translating philosophical principles into practical tools for leadership, organizational design, and AI governance. Cristina is the author of the #1 bestselling book Wise Up! At Work(2020), which bridges timeless wisdom and practical action in the workplace. The book has been recognized by business leaders, HR professionals, and executive coaches as a resource for restoring clarity and integrity in environments where incentives often undermine both. Her current work sits at the intersection of Responsible AI, organizational ethics, and systems design. She helps senior leaders reduce risk by embedding moral clarity into decision processes—using tools that make expectations explicit, roles accountable, and tradeoffs visible before systems are deployed or scaled. Cristina’s category of work is known as Systems Ethics, focused on how ethical outcomes are produced by systems rather than individual intent alone. She is also the founder and Chief Philosophy Officer of the C-Suite Network AI Council, where she leads a council and mastermind for business leaders navigating the strategic, ethical, and organizational implications of artificial intelligence. A frequent speaker and podcast guest, Cristina is known for bringing a philosophical edge to high-level discussions on technology, power, and responsibility. Cristina has received multiple awards for her strategic and philosophical work, including two New York TimesPublisher’s Awards, a Cannes Cyber Lion Shortlist Award for work in Virtual Reality, the Industrial Philosopher of the Year award from the International Association of Top Professionals (IAOTP), and recognition fromMashable, COPA, and the Web Marketing Association.
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