Scaling Up Services

Mel Lim is a global technology storyteller and strategy consultant. Her success record for growing and scaling companies has positioned her as one of the most sought-after consultants in the tech and software startup scene.

Mel is currently the President of Maspira Groupe, a startup consultancy focusing on product development and growth strategies. She serves on multiple advisory boards, and lectures worldwide on crafting innovative experiences through mindfulness. Mel recently completed a book entitled Turtle Design in a Rabbit Age. Published by CRC Press, her book offers a platform to help people achieve equanimity and find meaning in their work and lives through mindfulness, and companies to craft value by reframing their approach to impact creation and experience design.

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John DeMato is a branded, lifestyle portrait photographer and content creation expert who collaborates with speakers, authors, and coaches, and entrepreneurs to help them share magical ideas by producing magazine-quality images that present them powerfully and purposefully to their audiences.

More than just a photographer, John sets his clients up for success beyond the portrait session by coaching them on how to best leverage their image content for their websites, social channels, blogs, publications and advertisements in addition to coaching them on how to create endless amounts of social posts and blog articles that creates connection and rapport with their audiences.

A former television producer, John has over 18 years of production experience, and has been featured as a portrait photographer expert on several NBC Universal daytime talk and reality shows.

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Elizabeth Eiss is a results guru who helps others get work done well. She’s an entrepreneur and expert in agile workforce trends or what’s known as the ‘Gig Economy.’ She is passionate about empowering the purpose of service businesses.

A serial business leader, Elizabeth is an accomplished, innovative executive who has successfully led multi-billion dollar organizations as well as start-up ventures in technology, alternative investments, and staffing. Elizabeth has a record of progressive accomplishments in the C-suite, operations, business expansion, turn-arounds, M&A, and leveraging technology to build business value. She has had a particular focus on knowledge work and how technology can make experts readily available when their expertise is needed.

A technology pacesetter, Elizabeth is the founder and CEO of ResultsResourcing®, an online freelance talent concierge platform and service. ResultsResourcing® helps organizations scale by leveraging virtual freelance professionals found, vetted and hand-curated using proprietary technology Elizabeth designed and co-developed.

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Ramon has started four companies and sold one. He’s written three books, one is a best seller and he’s in the process of publishing his fourth book, Celebrity CEO. Ramon travels around the USA and the world speaking to business owners to help them start and grow their businesses. While Ramon’s favorite meal is brunt pancakes, bacon and eggs he’ll also wolf down a bowl of cereal.

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Chris Voss is CEO of the Black Swan Group and author of the national best-seller “Never Split The Difference: Negotiating As If Your Life Depended On It,” which was named one of the seven best books on negotiation. A 24-year veteran of the FBI, Chris retired as the lead international kidnapping negotiator.

Drawing on his experience in high-stakes negotiations, his company specializes in solving business communication problems using hostage negotiation solutions. Their negotiation methodology focuseson discovering the “Black Swans,” small pieces of information that have a huge effect on an outcome. Chris and his team have helped companies secure and close better deals, save money, and solve internal communication problems.Chris has been featured in TIME, Business Insider, Entrepreneur, Inc., Fast Company, Fortune, The Washington Post, SUCCESS Magazine, Squawk Box, CNN, ABC News and more.

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Daniel is the co-founder and CEO of Gazelles Growth Institute, the leading online executive education company for C level executives at fast growing firms. He also co-founded Inflection (Gazelles Mexico) a management coaching company that helps business executives and entrepreneurs grow their companies faster and with less “drama”. He is an international speaker and has shared stage with thought leaders like Peter Diamandis, Guy Kawasaki and Jack Canfield, just to name a few. Daniel is the blogger of Capitalemprendedor.com. He is a graduate of EO’s premiere CEO program, the “Birthing of Giants”, and its continuation, “Gathering of The Titans”. He holds a BS in Industrial and Systems Engineering from ITESM (Monterrey Tech) and an MBA (cum laude) from Babson College at Wellesley, MA.

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Scaling Up Services is a podcast devoted to helping founders, partners, CEOs, key executives, and managers of service-based businesses scale their companies faster and with less drama. Have each episode delivered to your inbox by subscribing here: http://www.scalingupservices.com/subscribe

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Business and credit expert Gerri Detweiler is education director for Nav, which provides business owners with simple tools to build strong business credit and match them to financing. She’s been interviewed in more than 3500 news stories and answered over 10,000 credit questions online. Her articles have been widely syndicated, and she is the author or coauthor of five books, including Finance Your Own Business: Get on the Financing Fast Track. She has hosted her own radio show and testified before Congress on consumer credit legislation.

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Heather Willems is the Co-Author of Draw Your Big Idea and visual strategist. She has made it her life work to help others gain Clarity Through Creativity. As an artist, graphic facilitator, and mentor, she helps top executives operate more efficiently using visuals as a tool for unlocking solutions to their toughest challenges. Building on her experience as co-founder of ImageThink, she visualizes the biggest ideas of some of the world’s most influential companies by creating long-lasting records of ideas in an engaging, memorable way.

After 15 years of facilitating breakthroughs with clients, she helps organizations work more purposefully by activating their vision, mission, and values. She visualizes big ideas for world’s most influential thought leaders and companies including Disney, AOL, FedEx, Google, Lego, and NASA. Her work has been featured on TED, The Today Show, MSNBC, Inc., Forbes, Mashable and the Wall Street Journal.

Whether she’s leading workshops or speaking about the power of visual storytelling in both her personal life and in organizations, she has a passion for making connections. She’s spoken at New York Times Small Business Summit, Conference for Women, Columbia University, SXSW, Comic-con, PTTOW! and more.

Heather lives and works in Brooklyn, NY.

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Jennifer Chiang is the CEO of DWDG Consulting and the Director of Customer Success at Yup Technologies, where she was the architect behind the customer success team. She is a leader who is passionate about helping companies – particularly startups – unlock the true potential of customer success through analytics, empowerment, and a truly customer-centric mindset. Throughout her career, she’s connected with other customer success leaders and have collated her learnings and insights into The Startup’s Guide to Customer Success.

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