Customer Experience Advantage Podcast with David Avrin

One of the lasting impacts of covid has been the explosion of conveniences. After two decades of a steady reduction of services, conveniences and amenities, we are now seeing a shift from do-it-yourself to “done-for-you.” At the top of the list is the rapid delivery of both packages and food. So, where do opportunities still exist? The growth is likely to be away from the home and office.

In this week’s episode of The Customer Experience Advantage Podcast, I sit down with P.J. Mastracchio, one of the founders of At Your Gate airport food delivery. (Think of it as DoorDash at the airport.)

What’s fascinating about this conversation is the journey from concept to execution. A three-year journey from the first idea to the first delivery. It is a masterclass on the brutal reality of bringing a new concept to market, the investment of time, money and sweat to prove a concept, the complexity of navigating regulations, logistics and the nuance of persuasion, and finally the stamina it takes to deal with rejection, pandemics and economics. Just wait till you hear about how the business has grown! A very interesting interview with a really great guy.

You can find David Avrin on,

www.davidavrin.com

www.linkedin.com/in/davidavrin

twitter.com/DavidAvrin

www.facebook.com/therealdavidavrin

www.instagram.com/therealdavidavrin

You can find P.J. Mastracchio on,

atyourgate.com

www.linkedin.com/in/pj-mastracchio-9a4126b

twitter.com/PJMastracchio

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In this episode of The Customer Experience Advantage Podcast, David Avrin sits down for an eye-opening conversation about how creative leaders are re-envisioning the traditional “burger joint” grab-and-go model.

Industry veteran Julio Ramirez talks about the growth of the “better burger” category and their plans for alternate engagement models and international expansion. The new CEO of BurgerFi, one of the most talked-about newer players in the category and the newly-public company, is working with his team to re-envision the sit-down, curbside and delivery models. Tune-in for a great conversation with a very likeable company leader.

You can find David Avrin on,

www.davidavrin.com

www.linkedin.com/in/davidavrin

twitter.com/DavidAvrin

www.facebook.com/therealdavidavrin

www.instagram.com/therealdavidavrin

You can find Julio Ramirez on,

https://www.linkedin.com/in/julioramirez305

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If you remember Dippity Do, Lite Brite, the sting of Bactine spray on a scraped knee, cigarette machines in restaurants, Sunday drives and road trips with he family, you’re going to enjoy this candid conversation with Stephanie Stuckey, the legacy namesake of the familiar Stuckey’s highway stop.

So, how do you revive an icon, nostalgic brand after a year of neglect?

In this episode of the Customer Experience Advantage Podcast, Stephanie Stuckey talks about growing up with an icon name synonymous with the company founded by her grandfathers, watching the company be run by outsiders and eventually falling into neglect. Purchased back just one year ago, Stephanie is on a crusade to refine the value proposition, refresh the brand, and re-establish the Stuckey’s name as relevant for a new generation.

You can find David Avrin on,

https://www.davidavrin.com

https://www.linkedin.com/in/davidavrin

Tweets by DavidAvrin

https://www.facebook.com/therealdavidavrin

https://www.instagram.com/therealdavidavrin

You can find Stephanie Stuckey on,

https://www.linkedin.com/in/stephaniestuckey

https://www.facebook.com/stephanie.stuckey65

Tweets by StuckeysPecans

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In the episode of The Customer Experience Advantage Podcast, David Avrin sits down with Adam Contos, CEO of RE/MAX to talk about how the real estate industry has led the way in embracing digital capabilities to align with a new generation of buyer and seller expectations.

In this candid conversation, Adam talks about a fascinating and powerful convergence of Millennial buying power, low-interest rates, and a shift toward remote working that has fueled record home sales.

On the real estate professional side, he gives significant credit to the millions of real estate professionals who haven’t sat quietly on the sidelines but have embraced digital resources that allow for more rapid connection, conversation and exposure to opportunities — for both buyers and sellers. From video calls, virtual tours, 3D,fly-throughs, and more, real estate professionals are future-proofing the model to remain relevant and an important safeguard in the home buying process.

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