How do iconic brands and disruptive business leaders approach accommodating a new generation of customer expectations? Customer Experience Advantage Podcast author and keynote speaker David Avrin talks with dynamic business leaders about their visionary concepts and powerful customer engagement models.
Customer Experience Advantage Podcast with David Avrin
54 Episodes Available
Shell Brodnax Interview - Real Estate Staging Association
If there’s one marketplace shift that’s clear and pervasive, it’s the shift to online information gathering prior to making a purchase. Well, my guest today is the founder and CEO of an association that’s helping people maximize the price of their most valuable asset by makin...
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Rama Sreenivasan Interview - Ceo of Blitzz
For most of us, there’s no shortage of options to talk face to face with family or prospects while you’re sitting at your desk. But what if you have tech support teams that work out of the office and in the field, or your customer support team can hear customers talk about the problem, b...
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Steve Gavatorta Interview - In Defense of Adversity
Not since the great depression, or even since the tech bubble burst twenty years ago, have we collectively faced such economic adversity. Certain sectors are continuing to struggle and discussions of mental health have become front and center for our employees. Well, my guest today is business autho...
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Simon T. Bailey Interview - Heart-Centered Intelligence
Much has been said and written about what it means to be heart-led. My guest today makes that tangible and actionable by teaching heart-centered intelligence. Simon T. Bailey has viral videos with nearly one hundred million views and courses that reach professionals worldwide, and he has a lot to ...
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Adam Toporek Interview - How to Be Your Customers' Hero
It’s easy to talk in broad strokes about becoming more customer-centric, or point to the big players like Apple and Amazon and say be more like that, but where is the kind of budget and resources to do what they do? My guest today is Adam Toporek. He’s a customer experience colleague of ...
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Irina Poddubnaia interview - E-commerce entrepreneur expert
One of the biggest challenges of this new normal is keeping pace with all of the new conveniences and the amenities offered by the biggest players in every category. So how can small business owners and others be expected to offer the online experience and the tracking resources of Amazon and fedex ...
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Vanessa Raymond Interview - Victory in Business
Customer experience is different from customer service. Though they’re both important, how people experience doing business with you and how they feel about doing business with us is often a direct reflection of how we made them feel. Were they frustrated? Were they inconvenienced? Did they f...
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John Livesay Interview - The Pitch Whisperer
So, what’s your story? Too many salespeoples’ approach is focused on features and benefits, my guest today helps organizations and sales people perfect their stories to connect with prospects and build lasting relationships. Tune in for a great conversation with John Livesey aka The Pitc...
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Jacob Tell Interview - Founder, Oniracom
There’s no shortage of professionals who espouse the importance of impacting the world but, let’s be honest, how many of them actually do? Well, my guest today runs a very successful creative services agency that not only works on causes they believe in, but helps their clients do it as ...
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Beth Ziesenis Interview - Your Nerdy Best Friend
Because technology has become such a big part of our life, no matter what your industry is, it’s so important to demystify it and have fun with it. Beth Ziesenis is an author, speaker, and self-proclaimed nerd since her first Motorola Razr flip phone, Beth has made “nerd” a verb, a...
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