Friday, April 17, 2026

Executive Boardroom — From Guesswork to Knowing: Turning Customer Emotion into Predictable Revenue (Phoenix)

About our Executive Boardroom — From Guesswork to Knowing: Turning Customer Emotion into Predictable Revenue (Phoenix)

3:00 pm

This event is open to the public.

Most marketing leaders measure what customers say. Few truly understand what customers feel.

In this session, Marc Silber explores how emotionally intelligent AI — not just analytics — drives revenue predictability, retention, and conversion.

Drawing on his work at ReadingMinds.ai alongside founder and CEO Stu Sjouwerman (who previously built and scaled KnowBe4 into a 4.6 billion-dollar company), Marc will show how voice-driven conversational insight uncovers the emotional signals hidden inside stalled deals, churn risk, ICP drift, and messaging blind spots.

This is a practical framework for moving from guesswork to knowing—bridging Sense, Reason, and Act to turn emotional intelligence into measurable growth.

All attendees will receive an invitation to experience a Live Test Drive of ReadingMinds firsthand—and a copy of the national bestselling book Agent Powered Growth by Stu Sjouwerman.